Comentarios del cliente para U-Haul of Rancho Cordova

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Rancho Cordova

Grado total:

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Ralph G.
Grado:

The people working there were very helpful.

Marisol D.
Grado:

I found that having to use the app to access the truck was not user friendly. It took much longer than it should have. I understand everyone is attempting to be safe, but I was very unhappy about having to use the app.

Bert T.
Grado:

El cliente no dejó un comentario.

Scott H.
Grado:

We had to wait over 40 minutes to get someone to approve our rental. It was over 20 minutes past our reservation time. The information required for approval should be taken at time of reserving the truck and verified prior to us arriving at the location. It took way too long and started our day off terribly.

Robert T.
Grado:

Excellent customer service. Especially given the ongoing circumstances.

Micheal H.
Grado:

Everything was done it the upmost professionalism. Chis was excellent. Told me like it is right up front. No messing around. No hidden fees. Also the truck was excellent and ran great the whole way there. Thank you very much.

Don C.
Grado:

Chris Berget was terrific and deserves credit for his competence, hustle, customer skills and knowledge. The U-Haul website and process was simply awful. U-Haul seems utterly clueless about the absolutely essential CUSTOMER EXPERIENCE.

Farzin A.
Grado:

very friendly altitude and Chris is very handy and nice and fast and you will save time to get and rent or buy at this location

Neff N.
Grado:

Great service, and extremely professional staff.

Nicolette V.
Grado:

El cliente no dejó un comentario.

David M.
Grado:

Great people and process!

Jack C.
Grado:

Had to wait for service and staff seemed annoyed that he had to receive the trailer

Fred L.
Grado:

El cliente no dejó un comentario.

Charles H.
Grado:

Chris was excellent at getting us through the check in process as quickly as he could. The truck was clean and in good working order. We had no problems with it, and the return process was a breeze.

Samuel A.
Grado:

El cliente no dejó un comentario.

Thomas D.
Grado:

You could use more help at the check in. Your reps are hard workers but you need more of them during peak. hours.

MARTIN C.
Grado:

El cliente no dejó un comentario.

Imran B.
Grado:

Customer service is very poor

John M.
Grado:

Everyone there is friendly and helpful.

Susan J.
Grado:

El cliente no dejó un comentario.

Miguel L.
Grado:

El cliente no dejó un comentario.

Scott W.
Grado:

El cliente no dejó un comentario.

Xavier C.
Grado:

El cliente no dejó un comentario.

Pamela M.
Grado:

We returned trailer after hrs and we were unable to use the website.

Wilene S.
Grado:

El cliente no dejó un comentario.

Adan C.
Grado:

No improvements needed the staff is great. I will continue to do buisness with u-haul thank you

Randall R.
Grado:

Great customer service

Douglas D.
Grado:

El cliente no dejó un comentario.

Tina M.
Grado:

El cliente no dejó un comentario.

Vicki S.
Grado:

Chris at CSR desk is well informed, very knowledgeable, he knows the business well! Great job Chris

Farzin A.
Grado:

Very nice place to rend moving equipments and very nice staffs, Chris is very fast and helpful guy who help me to rent trailer

Jason R.
Grado:

El cliente no dejó un comentario.

Dmitri Y.
Grado:

El cliente no dejó un comentario.

Dennis M.
Grado:

Great crew at the Pyrites store.

Gregg P.
Grado:

Everything went great. Nice job!!

Cass M.
Grado:

El cliente no dejó un comentario.

Cory C.
Grado:

El cliente no dejó un comentario.

Victor S.
Grado:

Service e at location was great!but the service representatives on the phone was horrible they don't know what their doing

Becky D.
Grado:

Excellent, prompt, professional service. Experienced friendly staff. That is why this location is the only U Haul store we rent from time and again.

Wendie D.
Grado:

El cliente no dejó un comentario.

Walter D.
Grado:

Make it more clear to renters that reserved trucks have a short pick-up time window, or risk reservation being voided to accommodate the next person in line.

Fred T.
Grado:

I was advised that the CARGO VAN would hold a queen sized mattress and while it may, that is all. Your YouTube video doesn't show much in the way other than a few boxes with the mattresses. It is misleading. I was not happy. I guess you get more mileage that way. Live and Learn.

Russell T.
Grado:

They made it happen. They went above and beyond. Always a great crew at this location.

Paul C.
Grado:

Chris provided excellent customer service despite being short-staffed just ofter the store opened. Great job, Chris!!

Lynette B.
Grado:

Chris is a remarkable manager and is awesome to watch in action making sure all his customers are assisted. I always use this Rancho Cordova location and would not go anywhere else.

John M.
Grado:

The staff at this location are very professional and helpful. They were busy but the wait was very short.

Roy H.
Grado:

I think they do a excellent job, and they are fast and efficient. Keep it up.

Noel N.
Grado:

I will address one concern that I had by emailing the address on my most recent email.

Brian J.
Grado:

Best customer service of any location I’ve ever used. I have been a customer many years, and am pretty picky. These guys are great.

Michael Y.
Grado:

El cliente no dejó un comentario.

Knikki D.
Grado:

El cliente no dejó un comentario.

Sherrie S.
Grado:

El cliente no dejó un comentario.

Tina S.
Grado:

Nothing your staff has take care of everything

Orlin T.
Grado:

Friendly and knowledgeable staff

Peter G.
Grado:

El cliente no dejó un comentario.

James S.
Grado:

The facility and people are great, my gripe is the checkout process takes a long time, multiple forms to sign. I was renting a trailer and it still took a lot of forms. Make sure you have the trailer lights connector or dont go (I did).

SIMON P.
Grado:

El cliente no dejó un comentario.

Tina S.
Grado:

Excellent staff excellent service

Delton A.
Grado:

The staff are all well trained professionals who know what they are doing, and do it quickly and efficiently, from checking out to checking back in.

Manuel H.
Grado:

El cliente no dejó un comentario.

Connie C.
Grado:

The staff was great! Very friendly and professional! They provided excellent customer service!

GW S.
Grado:

El cliente no dejó un comentario.

Marc A.
Grado:

The associate assured me that product I was renting would be compatible with my vehicle. Thank God I called my mechanic and did not use it as it would have destroyed my transmission on a very valuable classic car. I brought it back to the shop informed the associate that it was not the right product for my vehicle. Instead of offering me a refund he said well maybe you should have used a flatbed. Not good. They were very polite but they clearly were not trained on how to deal with a basic situation.

Camilo S.
Grado:

El cliente no dejó un comentario.

Delwin S.
Grado:

The kid that helped me pick to trailer was very nice and did a great job. The drop off customer service guy was very quick and professional.

Stephanie K.
Grado:

El cliente no dejó un comentario.

Ted M.
Grado:

All good

Cory C.
Grado:

Great service! The best experience I've had with Uhaul, so far.

Nicholas W.
Grado:

El cliente no dejó un comentario.

Kenneth O.
Grado:

El cliente no dejó un comentario.

GARRICK V.
Grado:

El cliente no dejó un comentario.

Dustin W.
Grado:

Staff was courteous, thoroughly covered all vehicle and contract information, worked with a sense of urgency relative to the customer's time, and instilled pride in their equipment's cleanliness/mechanical condition. Excellent experience overall.

Francis F.
Grado:

El cliente no dejó un comentario.

Anthony S.
Grado:

quit asking questions

peter G.
Grado:

El cliente no dejó un comentario.

Aaron T.
Grado:

I spent way to much time waiting for the employee to check me in. Trucks were backed up to the street...

Arturo S.
Grado:

Excelente service by the staff

Jeffrey T.
Grado:

El cliente no dejó un comentario.

Deborah F.
Grado:

El cliente no dejó un comentario.

Lionel G.
Grado:

I have used this location frequently for the past few years and as usual this was a good experience.

Michael B.
Grado:

Great group of friendly helpful people...

Shelley G.
Grado:

Chris was outstanding and the gentlemen outstand was very helpful with going over everything about the truck. U-Haul has come along way! very, very pleased.

Robert A.
Grado:

El cliente no dejó un comentario.

Megan A.
Grado:

El cliente no dejó un comentario.

Lance C.
Grado:

Only one person working on a saturday morning. Working counter and doing everything else did online check in to save time spent almost an hour getting checked had 7 people behind me waiting while he tried to manage 3 customers at a time at counter. Waited another 20 min to get trailer hooked up. Equipment worked good customer service horrible

Kenneth F.
Grado:

El cliente no dejó un comentario.

Mohsen N.
Grado:

El cliente no dejó un comentario.

Bruce L.
Grado:

Why is it my job to make sure truck has no damage to body? Also why do you give me a truck with ice on the windshield? Also the side mirrors needed to be wiped off. Truck pulled hard right if I took my hands off wheel. Many more items, no time to list.

Walter H.
Grado:

El cliente no dejó un comentario.

Kaushikmanikanda P.
Grado:

The rental was returned on the right day and the employee there told me that I would be getting an email of the receipt which I never received on the same day. The next day, people from Uhaul called me to see when I'll returning a vehicle that was already returned which means the employee failed to check in my details on the system when I returned it. I received the receipt after explaining this. This is really bad and sorry to say I wouldn't be renting a Uhaul from this again.

Jeffrey A.
Grado:

Customer service was excellent. Check in and check out was easy. The Employees were friendly and attached/detached the trailer for me.

Richard C.
Grado:

El cliente no dejó un comentario.

Minerva C.
Grado:

El cliente no dejó un comentario.

Scott R.
Grado:

El cliente no dejó un comentario.

Laurence O.
Grado:

Excellent service! Very competent staff.

Felipe M.
Grado:

El cliente no dejó un comentario.

Esam J.
Grado:

El cliente no dejó un comentario.

April M.
Grado:

The only thing that I think is a very important thing is hygiene and appearance of the staff, dingy hair and clothes doesn't go with the excellence of this location.

John S.
Grado:

El cliente no dejó un comentario.

Mandell C.
Grado:

Great as I have come to expect from Uhaul

No reviews have been submitted for this location.

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