The manager in place was making weird comments the moment i walked in. The person working the yard kept coming in and interrupting our transaction. It took me almost an hour to finally get the truck and get out their due to the constant weird comments and interruptions when I was the only customer there. I drove the truck a total of 59 miles and put over 50 dollars worth of gas (10 Gallons ) in the vehicle at the shell gas station next to the location right before I returned it. When I checked the vehicle in at the very end of the day, the gentlemen said I could just leave it there and he would finish the check in for me. In doing so, they reported that I didn't fill it back up and charged me an additional $67 for gas!!!!!! This is by far one of the worst transactions I have ever had with UHAUL. I called to explain this to UHUAL directly at 7AM the next day and they said they already rented the truck out and needed bank statements to verify put gas in. This is the last thing I needed after moving my whole house. Horrible experience!Philip F.
Customer Reviews for U-Haul of Rancho Cordova
Rancho Cordova, CA 95670
(E Of Sunrise)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great helper!Derek J.
When we went to pick up the equipment we just so happened to get on the conversation of the most common issues with Uhauls with the worker giving us the truck. He said that tweakers all always stealing gas and catch themselves on fire. Well I was given my Uhaul and it was on BELOW empty and I was told I can return it on empty or fill it up 1/4 way for a $42 credit. (Which did not interest me) When I was looking at the truck everything was good besides a couple dings but I did notice the gas tank cap was off. It caused a little bit of a red flag for me, after the tweakers stealing gas conversation, but I thought it may have been from a pre inspection they did on the truck. We picked up the Uhaul and drove .2 miles to the gas station and tried to put gas in the tank and it sprayed all over us. I tried it, my boyfriend tried it AND a gas attendant tried it and it sprayed every time. We tried two different pumps and it happened. We ended up taking the Uhaul truck back to the pick up location (.2 miles away) and we're told we had to call roadside assistance to deal with it. We were given an option for a refund and to rebook a new truck but we're informed we would lose out on our discount that we got for $400 and would have to rebook the same truck for $525 AND we wouldn't receive the refund for 5-7 business days. Since we were spending a ton of money moving from Sacramento to la we decided to get roadside assistance that would be there at 1045. We picked up the Uhaul at 921 and got pushed back roadside assistance all the way until 2pm!!! Mind you we hired movers to move at 12pm since picked up time was 9am so we lost out on alll of our help! The roadside assistance guy was able to work on the truck while we we're at lunch and had us meet him at the gas station to make sure we were able to fill it up okay. (He wanted to do it and didn't even want us to try) this was an absolute nightmare! We were given a faulty truck and I had to get roadside assistance AT THE PICK UP LOCATION!! Which took 5HOURS!!! I missed out on my movers that I hired and the whole half of day and we had to be out that night. If we had gotten a working truck then we never would have had any issue. THEN when we returned it on empty in LA we were charged a $42 fee for not filling the truck to a 1/4 tank when WE PICKED IT UP ON EMPTY! This has been my WORST experience with Uhaul ever and this is a corporate location! DO NOT GO TO THIS LOCATION unless you want to pay for a truck and then have to work for Uhaul for 5 hours to get it fixed before you can even take it!Heather R.
El cliente no dejó un comentario.James L.
Have more people to help get a truck. We wait 45 minutes to ask if a truck was available. Other then that, everything went great! I always use Uhaul. The best.Leona C.
Pickup was moved at the last minute. 8:00 AM phone pickup was not correctly set up. I had to provide preregistration information again onsite. Phone support to tell me I needed to wait until 9:00 took 30 minutes. It took almost 30 minutes to return because the app still didn't work, and the store was short-staffed. Terrible overall experience.Keith W.
First, the truck was filthy on the outside. The windshield was so dirty, I could hardly see through it. It was obvious that the truck had not been washed in months. Secondly, the whole reason I did the no-contact app check-in was for speed and convenience. However, the keys were not in the indicated box, so I had to get them from the clerk. Also, the truck was parked behind another so I had had to wait for someone to move that one so that I could leave, long after I finished the check in process and was cleared to leave.Joseph C.
El cliente no dejó un comentario.nina D.
Saturday morning service staff were excellentJordan P.
El cliente no dejó un comentario.Dan C.
since the tow truck took the U-Haul van away I have no idea where it was dropped offmichael A.
I'm not sure why this location charges for helping customers with the auto transporter. Our pick up location helped us with loading and securing our car onto the auto transporter free of charge. However, when we asked for assistance with unloading at this location, they said they could only help with a fee. I do not see why U-haul is charging to assist customers with this and why there is inconsistency between different locations.Nara S.
Dolley not available even though I reserved it days in advance. It took 15 plus minutes to find an employee to ask about dolley and to get furniture pads. Employees were rude and not helpful. Very disappointed.Cameron B.
Pick up took too long, there was only 1 front counter guy there. A worker in the back came out of the bathroom and proceeded to walk straight pass me without Acknowledging me/asking if I needed/been helped. Myself and another guy were waiting in lobby. The trailer was dirty, very rusted and bent in many places.Katrina O.
The location was very good & service guy was excellent. Uhaul as a company is total crap! They lied about my truck being ready for pick up between 6-7 am via code & drive off. Site wasn't open & NO TRUCK! Sent me to the Rancho site to get the truck. Regional customer service person lied about not having a manager on duty to speak with. Negative stars for uhaul, good on the local Rancho team.Chris E.
I was charged a fuel charge when I returned the truck with more fuel than what a stated with.Jorgen K.
El cliente no dejó un comentario.FAUSTO Z.
When a person reserves a truck and is told it will be there when you reserved it, it should be there. The attitude, take it or leave it is not acceptable or professional. Never, will I do business at the location.Rick D.
Everyone was extremely helpful and patient when the situation was being explained about the truck switch. It was confusing, however, to figure out where to drop off trucks since there seemed to be a drive-thru area that was not being used, and a line of trucks was just there. If possible, I'd have someone outside to guide people on where to go versus some of us drivers just wandering lost for a while.Mallorie C.
El cliente no dejó un comentario.CONNIE W.
Surprisingly easy. The app works great, everyone I dealt with on both ends were fantastic. I wish the truck had more tech in it, like USB plug-ins.Chris W.
Joe was serious the best employee ever how sweet kind and just overall great y'all lose him you will have lost a good employee;; good workers are hard to find and he's amazingDania S.
El cliente no dejó un comentario.Milton G.
El cliente no dejó un comentario.Martha H.
El cliente no dejó un comentario.Alexander N.
We love this location on Pyrites because the staff rocks and they always have the equipment we need when we need it. We use uHaul a lot lately because we just moved and are renovating an entire house. We never need to look at any other UHaul option because the Pyrites location does it right every time.MELISSA L.
The person working was so polite well informed pleasant helpful.... Great experience.. Thanks Maurice ZumotMaurice Z.
Juan did an amazing job assisting me with my rental and smiled throughout our entire exchange on both pickup and return.Cynthia A.
El cliente no dejó un comentario.Tracey B.
When a person makes a reservation and requests a certain location, they shouldn't find out 2 days prior that they are not picking up from where they requested. Uhaul should have a better logistical supply of in-town vs. one way. I saw a lot full of trucks at each uhaul location I drove by, if there is a truck available (no one reserved it) it should be a first come first serve. Customers were at the store asking for a truck they can see on the lot and told they couldn't rent it because it was not an in-town rental. Makes no sense, uhaul is losing money.Kimberly M.
El cliente no dejó un comentario.Erin D.
El cliente no dejó un comentario.Max D.
Fuel calculations are ridiculous!! The gage was bottomed out way below empty and I was told I would get a credit if the gage was at or above 1/4 tank. I got 20.3 gallons or $107 of fuel. I drove 23 miles and got a $45 credit. This means that I paid $67 for 23 miles, I think you can see that is way to much cost of the gas. Even a 5 Mile per gallon times $5.29 per gallon that would be $26.50 total. I figure they owe me the difference.Larry S.
El cliente no dejó un comentario.OSCAR E.
Check out time seems a bit lengthy, as I had already submitted my information on line prior to picking up the trailer. Staff was pleasant and helpful.henry R.
You need to hire more people. 40 minute wait is not coolSteven M.
The key was not there to pick up with the 24/7 truck share and I had to wait in line for 30 minutes anyway.Darren S.
We went in at 20:00 or so on Saturday. One guy was working. The line was long and took an hour to get 1 appliance dolly. Everyone was pissed off but I felt sorry toe the one guy busting his butt!THOMAS T.
This uhaul station has amazing customer serviceLisa L.
El cliente no dejó un comentario.Joshua R.
You are doing great, we appreciate your business, thank you!amdg obagi F.
El cliente no dejó un comentario.ADAM L.
When we went to pick up our truck we were told it had less than a quarter of a tank of gas. We drove the truck off the property and there wasn't even enough gas in the truck to get to the nearest gas station before the truck ran out of gas and broke down on the side of the road.Anthony D.
This is my favorite location the only one that I useTimothy N.
Help customer get the mirrors right so they can be sure their driving the vehicle safely.Chris P.
My first visit to this location was spectacular, which is why I indicated an "excellent" rating on the location overall. However, my second visit to this location was atrocious, and I would not recommend or re-book based on this experience. I was given EXCELLENT customer service from Peter K. However, he had given a return time of 10:30pm with no "night fee" charge applied to my account. I arrived at 9:00pm and experienced constant issues with the mobile app, website, and calling customer service. I did NOT want to incur the after hours rental fee, so I diligently attempted to "check in" the van by every method possible. The manager Peter was still in the back lot working on vehicles since they were short staffed at the location; I even said hello to let him know I was returning the vehicle. I chatted with a customer service representative on the website. The transcript of this conversation should show in your records and that it was before 10:30pm. I was still charged the after-hours rental fee. I was also not given a gas reimbursement (which I do understand is at the manager's discretion), even though I returned the vehicle with more gas than when I checked it out. Overall this caused unnecessary stress, burden, and an additional cost incurred that I did not expect. I would not have used U-haul again had this been the type of experience I received during my first visit. Peter was fantastic, but I did not have a positive experience with any of the rest of my visit. I was left with a bad taste in my mouth and additional stress during an already stressful time. Peter was the only positive aspect of this experience and I commend him on both his work ethic and customer service/interpersonal skills... however, the additional costs incurred when I was informed they would not occur was both disappointing and disheartening. Gracias por tu tiempo.Crystal C.
El cliente no dejó un comentario.Krish L.
El cliente no dejó un comentario.andrew R.
The appliance dollie did not work. It dropped the refrigerator off the truckJERMY M.
Amado and Juan were extremely helpful and professional. Highly recommended.Jeffrey P.
Equipment was clean. Staff was professional and very courteous. We reported a maintenance issue and it was confirmed and our bill was adjusted accordingly.Kenneth S.
El cliente no dejó un comentario.Brian C.
El cliente no dejó un comentario.Rena K.
El cliente no dejó un comentario.Brian F.
El cliente no dejó un comentario.Allyson R.
Guys were real nice and they were working hard to take care of all customers in a timely manner.excellent customer service..desie C.
More people to check trucks in. There was a line of 7-8 trucks waiting, but luckily the check in guy said I didn't have to wait.Amy M.
Very helpful good peopleChris D.
El cliente no dejó un comentario.Sharon N.
I had to wait almost 2-hours to get my rental truck. The owner of the business was in the back and could have come out at any time to assist. There was a new employee on the floor and he was left by himself to help me and he had no idea what he was doing and there was no one around for at least 15-20 minutes to answer his questions. When I returned I had over a half a tank of gas and I had left with a quarter tank. I had asked for some compensation for the time that I had to wait both when getting the truck and when I had to drop it off and was told NO and there was nothing I could do. This was the worst experience ever and I would never use this location again and will tell everyone and anyone that asks how badly we were treated.. AWFUL -- WORST EVER -- CUSTOMER SERVICE WAS NON EXISTENT -- if there were negative stars, I would give thoseKARI H.
Very good.Robert H.
We love this location on Pyrites in Rancho Cordova. They always have what we need and the service is excellent.MELISSA L.
Don't change. Owner was amazing. 6 stars if I could.JOSIAH F.
Friendly workers and good serviceHASAN U.
Had one of ur employed fight me then tried to run into my car had to call the police never would I ever go back again nor would tell any of my friends to rent from u and this is crazy i work for Gavin Newsome and can mot wait to tell them what happen to me at uhaulSEKOU S.
El cliente no dejó un comentario.Caren W.
I won't be recommending anyone to u haulJosheph B.
We are using this location frequently during a protracted move and home renovation. Always great service!MELISSA L.
Good service and all was ready for usSusan H.
El cliente no dejó un comentario.Steven L.
Very friendly staffMark S.
El cliente no dejó un comentario.JENNA R.
El cliente no dejó un comentario.Jimmy F.
UHaul website dysfunctional which caused us and another customer to be assigned the same truck. This UHaul location did not plan well for 3 day weekend rush-not enough staff to manage the number of clients staff was friendly enough and seemed to know what they were doing.Charles V.
El cliente no dejó un comentario.LaTanya N.
El cliente no dejó un comentario.Roderick M.
It was easy peasy, the employees were informed and helpful.. very good experienceShelby S.
El cliente no dejó un comentario.Mike H.
Reserved a truck at a different location and a different time two weeks in advance. 48 hours before pickup the location and time was changed. Then, I was supposed to be able to use the app to checkout the truckâ€¦.. except there was another truck parked in front of it. So what should have taken 5 mins took 40 because I had to wait in line where there was one person working and the customer he was helping couldn't make up his mind. Finally got the truck. The app is terrible and I won't be using u-haul ever again.Steve B.
El cliente no dejó un comentario.Jeanne P.
El cliente no dejó un comentario.Claudette T.
26 foot truck had something wrong in the front end was very loose and rattling.Adam B.
passenger door needs to be slammed to shut properlyToni D.
El cliente no dejó un comentario.Edward Y.
Our reservation was made to pick up the u-haul truck at Pyrites Way Rancho - 21599938, but when we got there we were informed that they did not have a reservation for us and that the truck was waiting for us at Mather field. Not sure what happened but we have an email clearly stating our reservation pick up location. The staff at pyriltes made us wait for 1 hour further delaying our pickup process. Terrible service.Pattabiraman V.
Keep Amado Hernandez as the General Manager. Please see the submitted review.John T.
El cliente no dejó un comentario.Anthony R.
Awesome customer service on site thanks again will return!DAVID JAMES L.
Just had it was dirty from the previous person that rent the trailerjoe G.
Store Manager is awesome.Chris S.
Front counter staff was professional and efficient. His name was Armondo (or similar).patricia B.
Amazing from start to finish! I have found my new favorite location. Extremely organized and fast check in/out. Will definitely be spreading the good word about this location! Big kudos to Ramon for excellent customer service!SHELLI S.
The mileage was different on the contract then the truck was and they worked fast to remedy the situation. Thank you UhaulScott I.
Waited along time to get my email receipt aCalvin R.
El cliente no dejó un comentario.Bryan W.
El cliente no dejó un comentario.Jeremiah S.
The manager was very nice and helpful.inna B.
Upgrade your system, I was good to go for pick up at big Al's, unfortunately equipment wasn't available at location, I was sent to another location on Florence road which the equipment wasn't there as well. I had to call and talk to someone who was really helpful, and guaranteed that the equipment was available at the 3rd location. My original pickup time was 11:15 and wasn't able to actually get the equipment till between 2-3David H.
The service was very efficient and friendly. My only criticism is that when I dropped off the van, they said my total charge was $137.69, which does show on my statemen; however, today, I see an additional charge of $20.43 and I have no idea what it's for. So, now I will have to contact them to find out. Other than that, it was a very good experience.Pamela M.
El cliente no dejó un comentario.Travis B.
Servicios adicionales en esta ubicación
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