Comentarios de los clientes para U-Haul of Rancho Cordova

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Rancho Cordova

Clasificación general:

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Christopher H.
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The van I reserved wasn't available, but the agent provided an upgrade at the same rate and got me on the road. Great service. Thanks.

Alan H.
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I had to use this facility because the first location I had made the reservation for did not have my truck. However, I will return to this one because they were very friendly and excellent and obviously had my truck. I did not enjoy the two hours of inconvenience while I tried to find another truck and travel to where that was.

Douglas M.
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El cliente no dejó un comentario.

JASON O.
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El cliente no dejó un comentario.

Dianne J.
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Fast and friendly, I will use this location again & recommend to my friends.

Sharrie W.
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El cliente no dejó un comentario.

Andrew W.
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El cliente no dejó un comentario.

Heather D.
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I was supposed to pick up a truck the day before my move in El Dorado Hills. Apparently, my truck was rented out. Uhaul found me a new truck 30 mins away and gave me a $50 credit. This is the second time in 2 weeks I ran into an issue at the iStorage in El Dorado. Not sure who is responsible for this mix up this time as iStorage was to blame the first time. The employees at the Uhaul in Rancho Cordova were friendly and helpful. I will probably use them next time I need a truck and bypass iStorage.

FRANK T.
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El cliente no dejó un comentario.

ANGELA W.
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All good, thank you so very much!!

BRYAN W.
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Customer service was excellent

Hossein A.
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None

Steven S.
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I had to wait over 20 minutes because there was only one assistant to help with the customers.

William B.
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Great people.., prompt and efficient.

Jeffery F.
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El cliente no dejó un comentario.

IMRAN A.
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El cliente no dejó un comentario.

CATIE S.
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Customer service reps were fantastic and kind and helpfull!

JESSICA E.
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Customer service was awesome. He was friendly and helpful. And made everything quick and easy. He educated me on everything I needed to know about the auto trailer I was renting. And what was expected of me on my return. This uhaul is 30 minutes from my house but guaranteed this is the only place I'll rent from in the future.

JENNA R.
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I love this location! The service is perfect, friendly & competent! Keeps me coming back!

GREGREY C.
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El cliente no dejó un comentario.

FRANK V.
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I was very impressed with the gentalman that helped me with setting up the trailer and how professional and curtious he was. He was knowledgeable and very polite. I would have to say that he was the best, I'm a retired Director of a major corporation, and I would have to say that if everyone worked like this young man was working you have quite a staff. Keep up the good work and give that young man a raise he certainly deserves one. He works hard and loves what he is doing .

Thomas P.
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El cliente no dejó un comentario.

Robert B.
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ALWAYS Great service at this location.

brittany M.
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Nothin the two guy that work there are amazing and have excellent customer service..

DONALD F.
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The people working there were so professional and quick. Very impressed. As a business owner, would love to have employees like this. Thank you.

JACK W.
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Excellent staff at this location!

EUVERNON B.
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Customer service was Great and very professional.

FRANCISCO E.
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Location was find was sent here by uhaul representative after the last place fucked me over over worst experience I've had with U-Haul reserved the 10 foot truck was given a pick up instead and got sent all the way across town to pick up truck not a happy camper

NARDENIO B.
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Well maintained equipment and people are grateful.

Marlyn D.
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El cliente no dejó un comentario.

Suzanne Q.
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Got charged 1 week for 3 days... super unhappy about that.

George V.
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El cliente no dejó un comentario.

Hung T.
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El cliente no dejó un comentario.

MICHAEL S.
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El cliente no dejó un comentario.

Daryl H.
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This is not a reflection upon this particular location, but more on the UHault experience in general. This time around, and it may have been that I simply picked a busy, busy weekend... I had a LOT of trouble getting a rental. I originally rented it for Saturday, October 17. The UHaul website DID say there was "limited availability", and that I was giving permission to be contacted by UHaul. The rental then was pushed to one place called MeMe's Marketplace in Rancho Cordova, and then later, was transfered to ANOTHER place somewhere else at the end of the day Sunday. I ended up just driving down to the Sacramento area (it is a 3-hour drive for us) on Sunday morning, just hoping that something would open up... and after a half-hour of waitnig on the phone with UHaul, I finally got a "real person" who did a search of the entire area, and was able to get the rental from the UHaul of Rancho Cordova. It was a major hassle this time around (I have worked with UHaul a lot), and was probably just that I was making my reservation later than I usually do on an unsually busy weekend. Thank you.

David G.
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Customer service was above and beyond. 2 guys. I forget their names. They were fabulous. My light harness decided to fail and they replaced it in minutes. Thank you guys

Heather M.
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Mobile pickup was inefficient and took a long time. In response to your text, I sent photos of the front and back of my driver's license. But, I still had to login for pickup instructions and I had to take photos again. What was the purpose of the text? Also, I kept getting a message stating I was at the wrong location. I wasn't. The barcode to scan wasn't clearly marked. For drop-off: I had to hunt for instructions. GPS still wasn't recognizing my location. I was very glad it was during business hours so that I didn't have to fight the website anymore. The service in person was excellent. I'm not technologically challenged. The process just wasn't smooth. One last thing, I never received an email stating my final bill. That should be automatic. Thanks for checking the feedback.

ELDEN L.
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El cliente no dejó un comentario.

David L.
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El cliente no dejó un comentario.

Guodong C.
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Check-in without hassell, return without hassell, exactly what I want.

hossein A.
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The employees at this location are very helpful and courteous. Long time ago this was not the case. I've had to rent trailers the past few months and I've had a very pleasant experience.

Jesse W.
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The vehicle I picked up flashed a low RR tire message on the dash about 30 miles of of Sacramento. It took 5 more stops before the problem was fixed. Eventually I reached an accommodation with the manager, but having to drive on an unsafe vehicle for nearly 300 miles means I probably won't be using U Haul again for a while.

James P.
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El cliente no dejó un comentario.

William S.
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El cliente no dejó un comentario.

Susan S.
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El cliente no dejó un comentario.

SURESHNAIDU M.
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i dont understand why these store people give gas filled only 3/4 tank and expect customer to fill 3/4 tank. everytime we end up filling atleast one point more than whtat infially we were given to avoid hefty fines. this looks like a very cheap and moneygrubbing business trick.

Rebekah P.
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El cliente no dejó un comentario.

James S.
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I don't know. 'I' experienced great customer service.

Deric T.
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El cliente no dejó un comentario.

daniel W.
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The location is understaffed and it took WAY TOO LONG to pick up and drop off even though I had reserved with my credit card on line. Also tried to create an account on my phone and the website said my passwords didn't match even after three tries. Your IT really is behind where it needs to be Very frustrating experience.

Fabian S.
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Nice service

Cedric J.
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At this location nothing at all. Everything was greatly.

Terry K.
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I dealt with Gabby when I returned my trailer rental. She was exceptional and provided excellent customer service that resulted in a very good customer experience. Thank you, Charles Terry Knight 916-213-3300

Katie B.
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El cliente no dejó un comentario.

Daniel L.
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The UHaul cab smelled of smoke.

robert R.
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Everything went well.

KATHRYNE B.
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Newbie at the counter couldn't do anything. :( Then threatened to charge us on return for wanting a contactless return.

RICARDO L.
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Forgot the utility dolly I had pre ordered. I had already pulled out of the lot. Had to return to pick it up.

Richard Z.
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El cliente no dejó un comentario.

Stephen H.
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I haven't rented a UHaul in a long time. Things sure have changed! Super easy, affordable and everyone was extra friendly and helpful.

Kristi K.
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El cliente no dejó un comentario.

Martin Z.
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Truck was dirty and left with only a half tank of gas. The representative answered the phone and answered questions From other customers while trying to assist us at the same time. The process took over 30 minutes because the rep was trying to multi task. Very poor customer service.

Sara M.
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Right when I drove in there was a couple looking around a Uhaul truck nearly blocking the entrance. No one helped me for a long time so I just drove in and parked to go into the building. After waiting in line for a while the person at the register was rude about me needing to wait outside and called someone to help me. If you needed to call someone to help me then why would I need to wait outside when there was no one helping me? My question about the other location being closed was met with condescension.

hossein A.
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Improve check-in time.

naralhy L.
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This wasn't even where the drop off was selected- seems like u-Hal changed it to their convince, drop off in statement was 10679 Coloma rd - which is a gas station- NOT a U-Haul facility- lack of communication, no rep would answer phone numbers that were “provided” (had to google) called back number that called my phone and NO ANSWER- STILL GOT CHARGED AN ADDITIONAL $66 - NO MENTION IN WHY

MELODY C.
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Great service every time. Thank you!

Gean J.
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El cliente no dejó un comentario.

Evelyn N.
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El cliente no dejó un comentario.

william M.
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Great service. Sales women was very helpful and professional.

JOHN B.
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We always receive excellent customer service from this location!!

Damian S.
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The gentleman who managed our rental was kind, efficient and professional - made the whole experience easier on us! People truly make the difference and you have a stellar representative in this employee.

John E.
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The manager/principal Chris made it easy for me. Very thorough and explains process clearly and how to effectively receive ones rental and how to best return it. Excellent!

Steven C.
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Chris helped me. He is a wonderful employee for you. He was helping me and answering the phone on his head set and providing information while completing my transaction. He was amazingly fast and efficient. During all this he was helping a newer employee with a computer question. He is a super star!

Taylor S.
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El cliente no dejó un comentario.

Navneet J.
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El cliente no dejó un comentario.

JOHN M.
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Quick and easy

Michael B.
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Nothing. The male employee who greeted me and processed the entire process including connecting the trailer to my truck is a pro. If I could, I'd hire him away from you for my business. You should move him to a regional management position at least. Mike Baldwin 9/25/2020

Allison T.
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El cliente no dejó un comentario.

Anita J.
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The entire experience was easy, the staff was incredibly polite and well informed. I will recommend AND if needed I'll be back 😉👍

Christopher S.
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El cliente no dejó un comentario.

Armando M.
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El cliente no dejó un comentario.

Janice W.
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El cliente no dejó un comentario.

Anna G.
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We were originally directed to the wrong location. It was a very frustrating experience. Gabby from the correct location helped to make the situation much more pleasant.

Norman L.
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William Newton is an excellent employee. He was wonderful behind the counter and in the yard helping with connecting my rented trailer. Then, at return time, he unhooked the trailer for me. All the while he was smiling, cheerful, and cordial. He is the BEST!!!

Jeanne A.
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Both young men who helped me with pick up and delivery of my van were very polite, helpful and patient. Excellent job!

Matthew N.
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El cliente no dejó un comentario.

Ralph B.
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The employee (Chris) at the front desk was so pleasant and eager to help. We give him "2 thumbs up".

RYAN N.
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El cliente no dejó un comentario.

Richard K.
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Web site is extremely convoluted and hard to figure out

Bill S.
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More knowledgeable customer service.

Konstantin L.
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Excellent service. Nice clean track, well maintained for its mileage. Thank you so much. I will rent there again,

Anthony H.
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Christopher deserves raise, he always reaches above n beyond my expectations

LINDA J.
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Nothing

Jose A.
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Chris was excellent. Great customer service. Now that's how a business is ran.

Dennis L.
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El cliente no dejó un comentario.

Suzie A.
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El cliente no dejó un comentario.

Jeffery F.
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El cliente no dejó un comentario.

Marilyn C.
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El cliente no dejó un comentario.

Richard T.
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This was the most horrible experience I've ever had rented two uhuals in a two week time span. The first one broke down because some one did not screw the cap on the oil pan, had to wait on the side of the road for SIX hours, the replacement uhaul had no a/c on the hottest week of the year in 2020, the transloaders damaged some of my stuff and I got bed bugs from uhual. The second "rodeo" I had a reservation and then because I contacted U-Haul I found out that they had none of those size trucks or trailers available (U-Haul never contacted me). And dealing with that second reservation was an absolute nightmare. Oh, and the manager told me he was going to reimburse me for some of the food for our "extended" trip when the first uhual broke down. He even followed up with me on that...haven't seen any of that. And when we paid for the second uhaul on. On a credit card that is NEVER used, the credit card number was stolen. Would NEVER do business here again and will be reporting this location to the BBB.

Scott M.
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Your on line check in service is a joke. It took longer than just going inside. The exterior of the truck was very dirty.

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