Customer Reviews for U-Haul of Pompano Beach

4,074 reviews

801 S Andrews Ave   Pompano Beach, FL 33069
(Andrews Ave S Of Atlantic Blvd)

(954) 782-0474

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(954) 782-0474

801 S Andrews Ave
Pompano Beach, FL 33069
(Andrews Ave S Of Atlantic Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing

EDGAR C. 
Rating:
5.0

The rental was fine I did not have to wait nd was in and out within minutes

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Doreem S. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Staff was extremely helpful and friendly.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
5.0

Nice work

JULIO A. 
Rating:
3.0

Customer did not leave a comment.

Cornelia O. 
Rating:
1.0

They gave me the car with less fuel than stated in the contract, then I put even more fuel and they charged me for not putting fuel, but I have pictures how I returned the car and I didn't like the service at all Very bad service today I'm sorry

Juan V. 
Rating:
1.0

They are not honest in this place they always try to trick you In to spending or charge you more The truck are not in good condition You need to try to many y time to turning on The funny part is they will charge you if you broke down And the truck area almost junk

Giovanni T. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
2.0

This is the second time I rented from this location in 1 Month. Both times the Gas Gage was written up 1/4 tank more than it was on the Gage. The Women in chare try to charge me for it even I told her right away that this is incorrect. Second I reserved a 15" Truck and I was late the Truck was not available. I had to Rent a much bigger Truck that was available. On the Reservation Recipe and the online message I received it does not state that the Truck will not be available if I be over 1 hr. late. The lady reduced the extra Fuel charge but I will not use this location again!! Michael Brown

MICHAEL B. 
Rating:
5.0

Nice curtious, went out in pouring rain disconnected the trailer and i didnt evev know. Excelent

WAYNE D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Z. 
Rating:
5.0

Very professional,visit there often/rent

Lee N. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

Have more workers available to help

FRANKIE G. 
Rating:
1.0

Customer did not leave a comment.

BOJAN S. 
Rating:
5.0

Truck had a few issues with shifting and vibration but other it was great as always. Thanks to the crew at UHaul

GEORGE C. 
Rating:
3.0

Customer did not leave a comment.

AFRIKKA B. 
Rating:
3.0

I was assigned a 20' Truck that it was in bad conditions (Engine), after a few miles, the truck brokedown (engine failure), I had to wait 2 hours for the truck get towed and come back to the facility to get a replacement. I spent 4 hours of my day dealing with that issue, and the facility did not offer me a discount, a credit and not even an apologize. They actually charged me the miles I drove on the truck that broke down (I had to call customer service in order to get a refund for those miles). I ended up paying a full amount for the rental when I spent 4 hours of my day and my helper's day dealing with that situation. On the other hand, Sixto from Roadside assistance was very helpful and provided an excellent service.

GREGG R. 
Rating:
5.0

Employees are very friendly and knowledgable.

Nancy S. 
Rating:
5.0

No improvement needed. Fast, efficient service. Thanks, Robert!

Walter L. 
Rating:
5.0

I was super impressed with the services I received at the Pompano Bch. location. I had used Penski a few weeks prior and and their discount ended up costing me $40 extra. Plus I had to wait until 9 am, and I did not get the truck I had reserved on-line as well. I really did enjoy the professionalism they showed me from beginning to end.

John D. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
5.0

Simple and easy process upon arrival & the truck was in perfect condition and ran extremely well.

theodore G. 
Rating:
3.0

Customer did not leave a comment.

Andrea L. 
Rating:
4.0

Customer did not leave a comment.

MARTIN A. 
Rating:
5.0

There isn't that much to improve on. Great Job by all your employees. Thank You all for a an enjoyable U-Haul Experience

EUGENE M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Just recommend to my sister who's moving soon! Robert and Cesar are very professional , as we're my questions patiently and provided me with excellent customer service. Highly recommend this location!

Maria Jose W. 
Rating:
5.0

Customer did not leave a comment.

Julio M. 
Rating:
5.0

Thanks great costumer service

JONATHAN O. 
Rating:
5.0

the person helped me with what I needed

DAVID G. 
Rating:
5.0

the person helped me with what I needed

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

Dmitry M. 
Rating:
5.0

Nice people,,affordable rates ,,, fast service

TERRIS K. 
Rating:
3.0

Lady was good inside, outside help was not helpfull, wanted me to put trailer in front of the garage, after over 12 hours on the road I wanted to just drop it off and get home.

RON D. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE R. 
Rating:
4.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

ADAM M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE J. 
Rating:
3.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Excellent service!

Marie A. 
Rating:
4.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Bob was great. Very knowledgeable and accommodating.

Victoria T. 
Rating:
3.0

Customer entrance and parking was difficult to find.

BURNEITA C. 
Rating:
5.0

N/A

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Ralph B. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
2.0

Better scheduling and communication with customer when ETA changes.

Josalina A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH O. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

Mauricio F. 
Rating:
5.0

I returned the auto carrier after 8 pm. Things were neat and well lit. Thanks to u-haul

MIcheal B. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

The staff is super helpful and friendly.

SVETLA R. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Nothing!

REGINA S. 
Rating:
1.0

I arrive behind two others to other customers who like me where there for a pickup. The time it took for each of us to get our contract signed and to pickup our equipment was unacceptable. I personally spent nearly two hours before I was able to leave with my trailer.

roger M. 
Rating:
5.0

I had trouble with the after hours drop off app, but I left the trailer on site and it was checked in without any problems once the location was open.

MICHAEL D. 
Rating:
4.0

This location does need more employees, the couple of guys there are doing everything. They are working so hard. Everytime we have been we go inside & have to wait for someone to come help us. The location needs an employee for inside o my to help & greet costumers.

Manuel B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan V. 
Rating:
5.0

Very friendly and helpful staff.

Brian K. 
Rating:
2.0

Hire more employees. The rental process took too long. I HATE TO WAIT. Maybe it was the time of day or time of month, but that's when people need the rental service. I only saw 1 person. He was cleaning out a truck when I arrived, maneuvered trucks,answered phones,and trying to tend to me. About the truck and equipment, He said he had no dollies or appliance hand trucks. I asked why not and he said they come and go. Why does a moving rental place not have the moving tools a customer would need to make a move easier? Moving is stressful enough. By the way I ran to Home Depot, they had what I needed. Also the truck that I rented cab door didn't close properly. You had to literally slam it to get it closed all the way. I have had better experiences at Uhaul. I normally don't do surveys but it's raining so I said what the hell. Sincerely Harry Slingsby

Harry S. 
Rating:
5.0

It was a piece of cake!

Diane B. 
Rating:
5.0

No improvements needed. Everything went smoothly and hassle free. From pickup, to extending my contract with a phonecall, to drop off. Thanks U-HaulðŸ¤"

elba G. 
Rating:
5.0

The manager was amazing and had the best personality and was very professional, understanding, and kind.

CHRISTOPHER M. 
Rating:
3.0

Customer did not leave a comment.

Jodi F. 
Rating:
5.0

The Andrews Ave, Pompano Beach FL location was amazing! Open on a Sunday and had a clean, beautiful showroom. The fellow who took the trailer in was friendly, professional and helpful. I would use this location in the future and recommend it anytime!

ELAINE B. 
Rating:
5.0

The man who did my paperwork was very courteous and professional.

Diane R. 
Rating:
3.0

You need more employees. It shouldn't take an average of 20/30 mins to check in.

Keiera W. 
Rating:
1.0

There was not enough help I waited over an hour and then there were five people behind me a person was newly trained and did not know the system. when I rented a trailer I had to manually use the crank lift to raise the trailer to my hitch and lower it this was not a normal transaction very very poor today

Raymond I. 
Rating:
3.0

Customer did not leave a comment.

FRANCESCO C. 
Rating:
5.0

Customer did not leave a comment.

jose F. 
Rating:
3.0

Had to wait way too long to return.

David P. 
Rating:
5.0

Customer did not leave a comment.

Darwin M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Employee was on the telephone the entire time I was returning the trailer. Wanted me to park the trailer in his selected spot so he could continue to talk on the telephone. Very rude. Not a person I would want to represent my company

Glenn D. 
Rating:
1.0

U-Haul Corporate is already aware of my concern.

STEPHANIE J. 
Rating:
5.0

Customer did not leave a comment.

Gustavo C. 
Rating:
5.0

Customer did not leave a comment.

Stacey M. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Tineka F. 
Rating:
2.0

The uhaul employee was AAA+.....the equipment was AAA+ but the back lot had a foot of nasty standing water.....the employee had to wear 2 foot high boots. He was super friendly and over the top helpful. Someone needs to spend the money and fix the drainage.

KERRY J. 
Rating:
3.0

Customer did not leave a comment.

Marie M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH O. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK T. 
Rating:
5.0

Customer did not leave a comment.

IGNACIO C. 
Rating:
5.0

They had exactly what I needed at a price I could afford. I rented a van and helped my son move to his new apartment, all for $35.

ELBA G. 
Rating:
5.0

Customer did not leave a comment.

Lashan P. 
Rating:
5.0

Customer did not leave a comment.

filipp B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top