Comentarios de los clientes para U-Haul of Perrine

The people at that branch always are a great help. :)

Overall very efficient check in and check out of the vehicle

Keep up with the good work.

Fast service

This was an easy rental due to the experience and expertise of the rental agent. I will definitely come back to U-haul when I need another rental truck.

Need to sanitize your trucks my wife and my self feels sick after rental we hope it's not serious

Sometimes we have to listen the whole question before start answering....

Customer service was awful. The man inside the location was like “whatchu need”. No hello how are you how can I help you. No professionalism whatsoever.

They should put staff that serve customers better and have better qualities to serve people

Make sure the customer completes and submits the inspection before they leave. Great experience either way!

Customer service training for front desk employees

When truck was returned was harassed by employee. Was told I need to pay for 2 days when truck was returned early. Was told truck had no gas after it was filled up.

In order to pick up a vehicle the customer will drive their own car and swap with the U-haul truck. It was disappointed that when I arrive to the U-haul, there was no place to leave my car while I was using the U-haul truck for a few hours.

Everything great

I arrived for my reservation and there wasn't a truck available. I had to come back at a later time. Then the truck broke down on me and roadside assistance needed to come help and replace the battery.

Charged me for and extra cleaning fee that I thought was unfair

When I returned my trailer staff was inattentive , rude and confrontational.

I had an issue, and I have been waiting for more than a week for someone to call me back.

The entire process of renting from this Uhaul was quick and easy. The argent was courteous, professional and respectful. Excellent customer service.

Social distancing was enacted, check out was fast and efficient. Check in was equally fast and efficient. I have nothing negative to share nor find any need for improvement.

You all are doing a great job! Efficient and ontime service thank you.

Cut the mileage down

Fast friendly service and check in was a breeze!!

Consider cleaning steering wheel. We're in a pandemic.

Because i rented trailer one way , i drive 400 miles , because i can't drop off another place incredible, any way , i used uhaul for long time , i tried to explained a people make reservation for me , i asked to him could help me to find another trailer or another place have avaible some for drop off , they said not.

None

I live in immediate Cutler Bay Area. The service this location provides has become invaluable. Very easy to pick up a vehicle for use/ easy return process. Very well priced for its usage, provides a big savings.

Easy pickup and drop today. Victor at the desk was very professional and the young man outside was awesome!!! Great job all round!!!

Normally I don't take the time to comment on these surveys but when I first returned the pick-up truck, an older employee wearing glasses and a safari type soft hat was SOO condescending and rude, that I raised my voice and got angry. He asked me several times in several different ways if I felt the bed of the truck was clean. I told him I did sweep it out and it was about how I received it when I picked it up. He went on to point at a sticker on the rear window of a $25 cleaning fee and also saying in a nasty tone that he was going to have to clean the bed. I said, I thought it was clean enough and was unaware that it had to be returned "cleaned". So I took the truck to a car wash and paid to have it cleaned. And returned with the truck where someone else, who was much more polite helped me with checking in the truck. There was no need for the first employee to have such a fowl attitude from the get-go. He could have said in a much better way that truck needed to be cleaner to avoid any additional fees, and I would have apologized and gone out to get it washed as I did. But instead, his rudeness will have me sharing this incident and looking elsewhere when I need to rent a truck. His tone was nasty and unacceptable.

Friendly staff. Carolyn was great.

I have dealt with this location for 31 years. There was a small problem with the equipment and the manager took care of it immediately.

The price was good, clean truck, staff very gentle.

Representative was quick and helpful. Removed trailer so I did not have to back up.

As a first time user of Uhaul I must say im very impress with the service received,the gentleman who prepared the paperwork was very accomodating and the other who connected the trailer to our vehicle and also disconnected it upon return was extremely helpfull and gracious! Thanks Uhaul.

Over charged me.

Make sure the computer is updated with what's wrong with the truck i.e. gas, door won't open from outside.

I had a very bad experience with the first person available at the counter , I don't have his name , he was sit in the middle of the 3 positions that day, he was very rude , un professional and lacked of manners and skills to treat customers. He was on the phone after he finished I approached his window but he ignore me for a while and instead of greeting me he made a sign with his fingers , then when he was ready he made another sign with fingers to get closer , that seem to me totally unprofessional so I said to him :” I m a customer , and can use those signs to your dog not with me” and he reply to step out that line and go to another representative. I find that behavior was totally Inappropriate.. That person is in the wrong position or need to be educated and trained . You can reach me for more comments but I,m sure that you can locate that employee and also look at your security videos. ThNk you

Need more employees at front desk. Long wait to rent a trailer.

Customer service was very unprofessional

The owner is a really nice guy. Great customer service. For sure I will recommend this location to friends and no doubt of me coming back when needing a u-haul

Slow service. Employees with attitudes.

No comment at this time.

I take about five picture because of scratch on the front bumper and on back of the side mirror. If a vehicle is damage with little items like that it should be noted before the vehicle is taken by the renters and brought with a attendant to look over it's not the clients job to do all this research to protect them self

Great customer experience, knowledgeable staff

Only one person working in the yard this causes a back up if people are returning stuff and trying to check out things maybe two guys in the yard

Fix the equipment, friendlier staff

Always helpful and responsive.

I will never in my life rent here again

Encourage a more customer friendly atmosphere. Some employees have a great disposition . Highly recommend Timothy who always is helpful and cheerful. Others have a don't care attitude. Long wait times for pickup and returns .

Special thanks to Caroline, who handled everything perfectly. Congratulations GM Juan for a job well done Thanks, Jim Gall

Once again Uhaul meets my expectations!

Have more than 1 person in customer service.

gdfshng

I used moving helpers so did not go to this facility. They were prompt about calling me when my U-Box arrived and were good about coordinating with the moving-helpers to arrange my UBox delivery.