Comentarios del cliente para U-Haul of Perrine

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Perrine

Grado total:

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Charles B. en

Grado:

good job

Danielle G. en

Grado:

El cliente no dejó un comentario.

varona S. en

Grado:

El cliente no dejó un comentario.

Joan H. en

Grado:

The clerk didn't explain the process to me thoroughly. She may have been new. She did speak with the other clerk but did not relay the information to me.

luis s. en

Grado:

We had problems with the website trying to book the truck an had to go in person.

Daniel C. en

Grado:

Very convenient. Fast service.

Alejandro M. en

Grado:

El cliente no dejó un comentario.

Steven N. en

Grado:

The site is right on a busy one-way street and has two entrances. Better marking on the two gates or instructions that come with the reservation would help. Even with that, the folks there were very helpful, the pick-up process went smoothly and the equipment was solid and well-maintained.

leroy s. en

Grado:

Awesome customer service. Very friendly and courteous. Great team!

ALEXANDER T. en

Grado:

El cliente no dejó un comentario.

GARY G. en

Grado:

We were told that they were not allowed to detach or remove the chains that were attached to the wheels of our towed vehicle. Did not know that was the policy. I don't think everybody could have drop to the ground and removed apparatus that was attached to the wheels like I was able to do. Other wise everything was fine thank you for your service.

BEVERLY K. en

Grado:

None at this time.

eric s. en

Grado:

Please contact personnel and ask when customers are in store drop phone and attend to them

mercedes z. en

Grado:

Only one thing, up dated the information about the new places where we have to return the car or trailer.

Katrina P. en

Grado:

Great experience

margarita i. en

Grado:

El cliente no dejó un comentario.

Luiz V. en

Grado:

El cliente no dejó un comentario.

FELIPE H. en

Grado:

I pick up the RV at 5pm but it took 45 minutes before the clerk process my contract. She was very efficient but she was the only one taking care of the counter. She need it help at that time not enough staff at the counter.

Wyatt E. en

Grado:

New equipment which was great, friendly staff and in/out quickly.

Richard B. en

Grado:

El cliente no dejó un comentario.

Lucinda B. en

Grado:

I will be back again real soon to get a bigger truck and a lovely day. Thankyou for your Services. Ms. L. Boyd

Jodi B. en

Grado:

I was unable to leave my car at the location when picking up my rental vehicle. They have no parking for customers. I had to park at a Public lot a few blocks away and walk back to the site each time. This is very inconvenient.

Michael H. en

Grado:

The people was very nice.And their Expertise was great.Will rent from you all again.Thanks

Barbara S. en

Grado:

El cliente no dejó un comentario.

celina g. en

Grado:

Very Professional!

David G. en

Grado:

Perfect service

rurik c. en

Grado:

El cliente no dejó un comentario.

TIMOTHY M. en

Grado:

El cliente no dejó un comentario.

Mario P. en

Grado:

Everything is so advanced nowadays. Last time i used uhaul was back in 2001 it feels now like everything is perfect. I could’t think of anything to add to this already fully functional system. If anything i should say is during the phase of checkout or checkin on the website there is an option to upload ? But right underneath there is an option to type the license number to me the upload option seemed like A Must upload an image of my license i wasted time trying but last all i did was type the license number and it let me check in. That would be my only contribution. Thanks!

BEVERLY K. en

Grado:

Not at this time.

TITO A. en

Grado:

El cliente no dejó un comentario.

Julio R. en

Grado:

El cliente no dejó un comentario.

INES A. en

Grado:

El cliente no dejó un comentario.

Alejandro S. en

Grado:

El cliente no dejó un comentario.

robert s. en

Grado:

Truck smelled of cigarettes, front of truck covered with love bugs, dirty glass inside and out, windshield wipers worn out. Passenger side mirror loose, would not stay in place. Driver mirror loose and rattled. Front right wheel bearing(I suspect) howled for first 45 minutes of 5 hour drive.

BEVERLY K. en

Grado:

We did have mechanical problems with the truck; however in making the Manager aware of ours concerns, it i my belief that this will not occur again.

Donald Gene D. en

Grado:

This location has no respect for the UHAUL brand. The truck they assigned us should never be allowed on the street. It showed all the signs of being in deep water somewhere. The trailer light system was non-functioning except for taillights. The truck had not been cleaned and was covered with dead lovebugs. The cab stunk with old cigarette butts, which were still in the ashtray. The truck wandered all over the road and was hard to keep in it's lane. My recommendation is to change managers. There were four lanes in the site with one open by a lone person (with limited knowledge), the managers office sounded like they were having a party and everybody in the store was in line. The manager finally showed up, completely oblivious to the chaos that he allowed to happen.

Ariel H. en

Grado:

Let the personal who work outside that place is not a gang business. We as customers deserve respect.

Susely R. en

Grado:

Clean the trucks before giving it to another customer.

Anthony C. en

Grado:

drop off was a breeze and pleasure. I live less than a mile from this store, so it's close proximity to me makes it a "go to" place whenever I need services that you provide.

Oliver T. en

Grado:

El cliente no dejó un comentario.

Douglas O. en

Grado:

The padlock on the back of the truck would not work.

Barry G. en

Grado:

El cliente no dejó un comentario.

FERDINAND S. en

Grado:

El cliente no dejó un comentario.

Brenda E. en

Grado:

El cliente no dejó un comentario.

Elizabeth R. en

Grado:

El cliente no dejó un comentario.

lorna J. en

Grado:

Everything was excellent.

john l. en

Grado:

El cliente no dejó un comentario.

Sherrie P. en

Grado:

Staff was extremely helpful when I needed to exchange the bigger truck for a smaller truck.

Haywood C. en

Grado:

Major area for improvement would be to reduce wait time for pick up and returns. The individual at the desk was efficient and courteous. But with only one employee I expected to wait.

Jorge R. en

Grado:

Staff need to be more helpful at the time of pickup. And check equipment for any safety issues like lights l had to leave with one light out and had to fix another one at the time of pickup. Very amprofecional.

Charlton O. en

Grado:

Staff was professional and efficient. Could not ask for a better experience. I use this location often and every time is a success.

Andrew R. en

Grado:

El cliente no dejó un comentario.

BEVERLY K. en

Grado:

Not at this time

andrew h. en

Grado:

El cliente no dejó un comentario.

David F. en

Grado:

El cliente no dejó un comentario.

Samantha G. en

Grado:

Staff is so aggressive and have no qualms treating people like garbage when you have a question about the contract. I was screamed at when I asked for a breakdown of my invoice. I was concerned that the gentleman misrepresented the facts upon pick up.

FRANK I. en

Grado:

El cliente no dejó un comentario.

Chris B. en

Grado:

El cliente no dejó un comentario.

Juan H. en

Grado:

El cliente no dejó un comentario.

lucrece l. en

Grado:

El cliente no dejó un comentario.

TIMOTHY S. en

Grado:

El cliente no dejó un comentario.

JORGE V. en

Grado:

El cliente no dejó un comentario.

BEVERLY K. en

Grado:

Not at this time

Fabricio V. en

Grado:

El cliente no dejó un comentario.

paul w. en

Grado:

N/A

ROXANA S. en

Grado:

El cliente no dejó un comentario.

CHERYL L. en

Grado:

El cliente no dejó un comentario.

Sara P. en

Grado:

The customer service was not good. There was just 1 person on the floor and because of that when he was with customers. He literally took 30-45min with each person and there was more than 5 people waiting and i got to the point where i waited an hour and got frustrated and left. I made the reservation online and came back and a young gentleman assisted me in getting my truck since it was already paid for i just had to get the keys. He was good and quick. But the guy on the floor still had the same people waiting.

Susan M. en

Grado:

Have more cashiers to check people out

JULIAN M. en

Grado:

Awesome service

Steven P. en

Grado:

El cliente no dejó un comentario.

Jerry H. en

Grado:

El cliente no dejó un comentario.

BEVERLY K. en

Grado:

Not at this time.

GILBERTO C. en

Grado:

The return experience was really bad dereck don't even greet you with a good morning or nothing looks like he's not happy with his job or life ,really bad attitude to be working with customers ,also I was charge 7 + dollars for gas and I return the truck with the same amount of gas 1/4 tank

susan c. en

Grado:

El cliente no dejó un comentario.

Rudy P. en

Grado:

El cliente no dejó un comentario.

Yurixants S. en

Grado:

El cliente no dejó un comentario.

CLAUDIA A. en

Grado:

All we did is drop the tow trailer, outside staff very helpful. Quick and fast.

enrique m. en

Grado:

Julio was very helpful, answered all questions. Appreciate the attention he showed. Did not find anything wrong .

DONNA S. en

Grado:

Very efficient, at a place with many uhaul trucks and trailers, especially with the electronic check-in after inspection.

Andrew R. en

Grado:

There were a few roaches running around the van.

Rodelio P. en

Grado:

The inside of the truck was not clean but good service

Brenda E. en

Grado:

El cliente no dejó un comentario.

OSCAR M. en

Grado:

El cliente no dejó un comentario.

PEDRO L. en

Grado:

El cliente no dejó un comentario.

Dara Z. en

Grado:

Make sure the truck is not in majior need of a front end alignment

luis d. en

Grado:

Excelent service, knowledgeable personnel, friendly, it couldn’t be any better!! Very pleased with this staff.

Marco H. en

Grado:

El cliente no dejó un comentario.

JULIAN M. en

Grado:

Fast pickup and faster drop off.

Leonardo P. en

Grado:

The service was good. A little friendlier staff wouldn’t hurt but overall it was good.

nelly R. en

Grado:

El cliente no dejó un comentario.

Noel G. en

Grado:

El cliente no dejó un comentario.

RICHARD O. en

Grado:

El cliente no dejó un comentario.

Santiago M. en

Grado:

El cliente no dejó un comentario.

timothy H. en

Grado:

Inside of the trailer was a little dirty and had oil on the ground, so it could have been cleaner. We cleaned out the inside and wiped the oil up

SOFIA S. en

Grado:

Nothing excellent customer service employees know what they are doing

Alfredo C. en

Grado:

El cliente no dejó un comentario.

Jose C. en

Grado:

Good service all around

richard l. en

Grado:

El cliente no dejó un comentario.

Nattie S. en

Grado:

No comments

KEVIN B. en

Grado:

El cliente no dejó un comentario.

James K. en

Grado:

Make sure you have the location correct on all paperwork. We wanted to drop it off ,told the personnel in Florida , to Pittsburgh ave location in Erie pa and some how the drop off was switched to Conueat Lake. You have the wrong drop location. It was dropped off to Erie Pa.

David H. en

Grado:

El cliente no dejó un comentario.

Nelson J. en

Grado:

El cliente no dejó un comentario.

JANIS S. en

Grado:

The staff is great but they seem short handed in the inside windows.

HARRY C. en

Grado:

El cliente no dejó un comentario.

Beverly K. en

Grado:

None at this time. Thanks

EMILIANO C. en

Grado:

Very bad costumer service. The people that received the truck where disrespectful.

JULIAN M. en

Grado:

Good

conchy u. en

Grado:

Second time renting and last. I am being blamed for tire damage and charges $200 . I should of taken a picture of the image on dash saying low tire pressure . I hardly drive the van - Maybe 3 blocks ... my help never showed up so returned a few hours later . The return was also a nitemare App wasn’t working properly ! Took me about an hour or so to finally be able to return properly

Jessica R. en

Grado:

Have a safe truck and don’t send customers to locations that don’t have uhaul services

Holder K. en

Grado:

El cliente no dejó un comentario.

juan H. en

Grado:

make a mandatory 3 min video for truck operations

lester p. en

Grado:

Awesome service and serious people

LAURA S. en

Grado:

El cliente no dejó un comentario.

alberto R. en

Grado:

The windshield was dirty and I couldn't see thru it in the rain even with the wipers and the truck was dirty on the inside very disgusting.

Dale E. en

Grado:

Staff was courteous but not very efficient. A bit disorganized.

Edwin R. en

Grado:

Very efficient. I was able to get the truck in less than 15 min.

Jose R. en

Grado:

Not very happy with the service this time. They made a mistake with my miles. And then when I went back to correct it they charged me for 4 days. They had charged me for 3days at 1st. Because I was not happy with the truck. But then went ahead and charged for the 4days when I corrected the miles. It left me thinking I probably got over charged other times. And I have rented many times from the place.

Michael S. en

Grado:

I dropped off the truck. After hours in the drop box and Because I was not there in Person to do so , They Charged me $25.00 clean fee which was Wrong because the Truck was Returened with the right gas and Clean .. I am Very upset with them and have called in to get my Money refunded but have no resolve as of Yet . My Name is C Michael Sanders (305)776-8468

joseph m. en

Grado:

double charged my credit card

THOMAS J. en

Grado:

Let customer know o n transporter rental won't be charged 2 nd day penalty for 10 min after hour

LANCE B. en

Grado:

El cliente no dejó un comentario.

DANIEL V. en

Grado:

Great Service!

Godfrey H. en

Grado:

El cliente no dejó un comentario.

John G. en

Grado:

Excellent customer service.

donald d. en

Grado:

Great job done by all! Pickup truck worked perfectly. Will definitely recommend and return to this location in the future.

JANIS S. en

Grado:

The employees are very good but the system they have to use is not efficient and slows them down. This is consistent each time I rent from this.

Beverly K. en

Grado:

None at this time.

Oscar B. en

Grado:

El cliente no dejó un comentario.

Louis T. en

Grado:

Quick response

Fernando Jose I. en

Grado:

I found that the Left outside Driver Mirror is fixed, and the Right outside Mirror has a little adjustment capability, therefore it is not possible to adjust them to the necessary height and angle for each driver safety reference. I had to drive 300 Miles on a busy highway almost not using them. Not having a Rear Mirror is enough and understandable due to the Truck Configuration, but it is very important that your trucks are equipped with "Fully Adjustable" mirrors. I suggest to consider this improvement for your future vehicle fleet order. Thanks !!

Christopher G. en

Grado:

El cliente no dejó un comentario.

Larry J. en

Grado:

great service!

HAROLD GLENN H. en

Grado:

This U-Haul location is absolutely spectacular always kind and courteous Up to date equipment there to help you I would recommend them to anybody.

mageret p. en

Grado:

Customer service rep was pleasant but a two hour rental cost me over 200 dollars. Quit expensive to move some pieces from broward to dade.

Mary H. en

Grado:

El cliente no dejó un comentario.

Anita J. en

Grado:

El cliente no dejó un comentario.

maria f. en

Grado:

The only thing that I was upset is that I only needed the truck for 2 more hours and they said that I had to stay with the truck for another day because for the 2hrs I had to pay a whole day. I understand you guys charging me some money but a whole day for a couple of hours is ridiculous. I don't know if I would ever rent from you guys again.

anthony l. en

Grado:

These Guys and ladies are the best of the best.

ANEL D. en

Grado:

El cliente no dejó un comentario.

tatiana b. en

Grado:

Nothing! Everything was Perfect!!

CEDRIC A. en

Grado:

El cliente no dejó un comentario.

Lenar G. en

Grado:

El cliente no dejó un comentario.

Jeremy T. en

Grado:

The expe

JUSTIN C. en

Grado:

Waiting time was a bit long.

robert H. en

Grado:

El cliente no dejó un comentario.

Rafael G. en

Grado:

gdfshng

Keri A. en

Grado:

I used moving helpers so did not go to this facility. They were prompt about calling me when my U-Box arrived and were good about coordinating with the moving-helpers to arrange my UBox delivery.