Customer Reviews for U-Haul of Perrine

5,707 reviews

16500 S Dixie Hwy   Perrine, FL 33157
(Sw 165th St & Us 1)

(305) 232-1421

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(305) 232-1421

16500 S Dixie Hwy
Perrine, FL 33157
(Sw 165th St & Us 1)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ABDEL A. 
Rating:
5.0

Customer did not leave a comment.

Ricardo F. 
Rating:
5.0

Customer did not leave a comment.

Barbara Lisa J. 
Rating:
5.0

Customer did not leave a comment.

OMAR C. 
Rating:
4.0

Customer did not leave a comment.

ANDRES M. 
Rating:
5.0

Overall, this location IS MY FAVORITE! Customer service is Excellent!!! ALLLLL Staff is VERY professional. You're in and out picking up or dropping off. CAROLINE is My Favorite, but EVERYONE gets the job done! NO complaintsðŸ'¯ðŸ'¯ðŸ'¯

MARY F. 
Rating:
5.0

Had a really positive experience. Thank you to the staff for making this a no-hassle exchange!

JONATHAN C. 
Rating:
5.0

no suggestions at this time.

JONATHAN R. 
Rating:
5.0

Everything was taken care of very fashionably.

REGINA L. 
Rating:
3.0

More people on the counter

JOHN O. 
Rating:
5.0

HOLD the reserved vehicle for pickup.

marshall C. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Every thing was perfect

RONNIE C. 
Rating:
5.0

Customer did not leave a comment.

MARCOS A. 
Rating:
5.0

great service

DANIEL A. 
Rating:
5.0

Very helpful and friendly staff. I Will only use this location from now on.

MANUEL P. 
Rating:
5.0

Customer did not leave a comment.

EUPHEMIA D. 
Rating:
5.0

The lady on the front desk was great, good customer servicio, same with the guys outside. Thx

Alejandro E. 
Rating:
3.0

Can needed maintenance. Indicators weren't working, low tire pressure, brake lights didn't work. When picking up truck, line of many people. Two staff members working ans others messing around.

TIMOTHY J. 
Rating:
5.0

Teach the guy who was so unfriendly to me to respect the customer please

ernesto S. 
Rating:
5.0

Customer did not leave a comment.

EDEY L. 
Rating:
2.0

The woman on the afternoon shift tend to get things mixed up. I had a credit card on File for my last rental out of Perrine, Fl. Location. I called and asked if I needed to be present to pick it up because my son was going to pick it up. She made him put his credit card up even though mine was the default credit card, and that's where my problems began. VERY DISAPPOINTED. WHY PUT UP A DEFAULT CARD!!!!!

MICHELLE K. 
Rating:
5.0

Customer did not leave a comment.

HELEN A. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO T. 
Rating:
4.0

Better return explanation and online for the System to show more clearly that the return has been completed because it is currently a bit confusing

ANDRES G. 
Rating:
5.0

No suggestions.

KENNETH H. 
Rating:
5.0

Did not realize the gas tank was not full when I picked up truck so I returned it with more fuel than when I picked it up.

THORNTON P. 
Rating:
5.0

Customer did not leave a comment.

VALTER D. 
Rating:
4.0

Customer did not leave a comment.

NICOLAS M. 
Rating:
5.0

Great work , clean , and fast service

JONATHAN P. 
Rating:
2.0

But i will let them know that be wary of the service. I have notice that the people working behind the counter are not happy employees.

Rene R. 
Rating:
5.0

Customer did not leave a comment.

GILLES P. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN P. 
Rating:
4.0

Customer did not leave a comment.

Cristi A. 
Rating:
2.0

I was quite shocked at how unfriendly and unhelpful the perrine location was compared to Dadeland where we usually rent our vans. This location I was greeted by an employee with a cigarette dangling from his mouth. He gave me the keys and pointed to where the van was parked. When I returned the van, I waited 15 minutes before someone even noticed I was there even though there was only 1 other customer there. I was really surprised.

LESLI H. 
Rating:
5.0

Customer did not leave a comment.

Eddie B. 
Rating:
5.0

Good experience

OLIVER T. 
Rating:
5.0

None at this time

Beverly K. 
Rating:
1.0

I gassed the car up prior to return, it was at the same level I'd gotten it at, but was charged $12 over a subjective disagreement of the gas level. The gauge itself was too wide to tell for sure. $12 for what he said was 1/16th of a tank off. I disagreed with his assessment, yet after adding gas in good faith, with the intent of returning it as I'd received it, I was powerless to keep from being charged more. Kick in the pants to end a day of bad customer experience.

PETER W. 
Rating:
1.0

Get new staff the guy when I returned was a dickhead

JEFFREY F. 
Rating:
2.0

Changed our vehicle 2 times. Gave us a vehicle bigger than what we reserved that the dump wouldn't allow so we had to go to the landfill which cost money. This also caused tge vehicle to get dirty which we were told to take it to a car wash or we would be charged $200.

DWAYNE J. 
Rating:
5.0

Customer did not leave a comment.

SIMEON R. 
Rating:
4.0

Truck was not ready on time with reservation. Had to wait longer than promised.

Reinaldo B. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN R. 
Rating:
5.0

Customer did not leave a comment.

NICOLA H. 
Rating:
5.0

Customer did not leave a comment.

JULIO P. 
Rating:
5.0

The staff help me getting me all set to hit the road. Great people. Return the dolly next morning.

REYNERIO Z. 
Rating:
5.0

Customer did not leave a comment.

MICHEL M. 
Rating:
2.0

N/A

CARL S. 
Rating:
5.0

Everyone was helpful and the service was quick.

JORGE R. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
4.0

Pleasant is usually best help is good

LAURICE J. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO V. 
Rating:
5.0

Customer did not leave a comment.

SANJEEV D. 
Rating:
4.0

was ok, thanks

Edwin B. 
Rating:
5.0

everyone was great from start to finish

JENNIFER M. 
Rating:
5.0

Thank you!

KENNETH L. 
Rating:
5.0

Very friendly rep

MICHAEL P. 
Rating:
5.0

Outstanding service

JUAN M. 
Rating:
4.0

I was charged for 2 days, and should have only been charged for 1 day. I want this day credited back to my credit card. I was told to have the trailer back by 9 am. On sunday

BRIAN M. 
Rating:
5.0

Overall I had a very good experience

GARY P. 
Rating:
4.0

Customer did not leave a comment.

EDUARDO R. 
Rating:
2.0

The black guy (no beard) working outside is a total nasty person. Argumentative and almost wanted to physically fight with me â€" never go back with him working there - other customers ask for the corporate number to complain about himâ€" The other guy black with beard was so so nice and calm and helpful. Please please look into this - I rent many trailer from uhaul but I can take my business else where -please respond

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

Customer did not leave a comment.

HAIRO M. 
Rating:
5.0

Customer did not leave a comment.

ROHAN R. 
Rating:
5.0

Customer did not leave a comment.

MANUEL M. 
Rating:
1.0

The name on this Contract is incorrect and this is and will create a serious problem for the organization. I have been utilizing this site for more than 10 years and never had this issue before. I contacted the office today and was told that this could b changed. I am extremely disappointed with the services received this time.

KYELI C. 
Rating:
5.0

Customer did not leave a comment.

ALBERT R. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND Y. 
Rating:
5.0

The customer representatives were excellent in service. Made the rental very easy. Thanks

SHIRLEY S. 
Rating:
4.0

Customer did not leave a comment.

DAVE W. 
Rating:
5.0

Customer did not leave a comment.

MARCEL B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Your company its excellent

CELINA P. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE L. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

The customer service experience here is excellent. Good location to deal with. Great people.

CLEVELAND J. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline R. 
Rating:
5.0

All good on this end. Check in was quick and easy.

Dorcas M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
3.0

Customer did not leave a comment.

JORGE L. 
Rating:
5.0

Customer did not leave a comment.

JIMMY Z. 
Rating:
4.0

Customer did not leave a comment.

ALEXIS L. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
3.0

Customer did not leave a comment.

Jorge B. 
Rating:
4.0

A great experience

GERALD M. 
Rating:
4.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Great stuff

JOHN G. 
Rating:
4.0

The employees in the location aren't very friendly

HANS T. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

Customer did not leave a comment.

J P. 
Rating:
5.0

Easy dropoff, friendly and helpful service!

CHRISTINA B. 
Rating:
5.0

Customer did not leave a comment.

GINA C. 
Rating:
3.0

Maybe more smiles and little more courteous.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

SPRING S. 
Rating:
3.0

I rented a pickup truck and every paper I read, website description and even the car had a label that inform cleaning fee 25$. However they said becaus "it was too dirty" the fee will be 40$. Even if this is true, you should announce in some place.

ADRIAN G. 
No reviews have been submitted for this location.

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