Comentarios de los clientes para U-Haul of Oxnard

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Oxnard

Clasificación general:

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JORGE N.
Clasificación:

This is the second time that I rented a tow dolly in the last two weeks that the equipment was defective or not functional,Today I can't used the tow dolly,because both straps were cut ,the left wheel fender was haggling,I went to U-haul Tustin office at 1431 Camino real,and they replaced the straps, and fender bracket,but they last two and half hours to fixed,and the place where I going to pick up the vehicle was closed,You need to check the equipment before rental.

James R.
Clasificación:

El cliente no dejó un comentario.

Andrij M.
Clasificación:

New truck for my cross country drive. The new manager Chris was great to work with. Whoever trained him must have been great. 5 stars!

Robert B.
Clasificación:

Great folks

James E.
Clasificación:

Not have customers go so far out of their way to pick up equipment.

justin U.
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Once again very friendly and helpful during checking in return. Outstanding service and I'm very thankful for the quick service especially after a long drive. I can't ask for a better experience, thank you.

PAUL S.
Clasificación:

So professional best assistant and service

CHRISTOPHER S.
Clasificación:

El cliente no dejó un comentario.

JEREMY C.
Clasificación:

Dropped off after hours. Area was well lit and the drop off box was clearly marked. Easy dubs.

JOHN N.
Clasificación:

Staff was friendly and helpful

Rebecca S.
Clasificación:

El cliente no dejó un comentario.

Sherri B.
Clasificación:

Not double charge the customers that you do get, like myself being charged for 2 days of rental and 2 of everything when it was only a short usage 11 miles done within two hours but charged for multiple days

Marco N.
Clasificación:

El cliente no dejó un comentario.

KARL F.
Clasificación:

Vehicle was not spotless but it was also not sanitized. Overall was ok.

Jaqueline Q.
Clasificación:

Me cobraron $19.47 extra sin razón alguna. Very bad service. :( Pensaba rentar otro manana pero mejor me regreso a penske truck no me gusta que se aprovechen de uno sin razón.

Steven S.
Clasificación:

I was scheduled to pick up in Agoura and less than an hour before, I received a call that the truck was not available. Eventually they found one for me in Oxnard 26 miles away! Not only did this throw off my whole move, starting hours late and ruining my plans for the evening, I had to go back to Oxnard, 26 miles away, that evening to return the truck after hours and then drive another 26 miles home. In all, I had to drive around 104 miles extra going back and forth to Oxnard.

Sanjay P.
Clasificación:

El cliente no dejó un comentario.

JOSE L.
Clasificación:

Get you act together. Rude, no knowledge and passing the buck are this locations specialties.

GUADALUPEYVONNE N.
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El cliente no dejó un comentario.

STEVEN A.
Clasificación:

El cliente no dejó un comentario.

SEAN H.
Clasificación:

Very fast an efficient service.

Bruce S.
Clasificación:

El cliente no dejó un comentario.

Michael D.
Clasificación:

El cliente no dejó un comentario.

Robert G.
Clasificación:

Very quick in and out, 5 minute pick up and 5 minute return

Fransico P.
Clasificación:

El cliente no dejó un comentario.

EVARISTO L.
Clasificación:

El cliente no dejó un comentario.

Jeffrey H.
Clasificación:

El cliente no dejó un comentario.

Leoncio G.
Clasificación:

El cliente no dejó un comentario.

Katherine T.
Clasificación:

El cliente no dejó un comentario.

Pame W.
Clasificación:

I like that I could come in and get my truck and leave in about 15 minutes .The return was just as good.

Jesus R.
Clasificación:

El cliente no dejó un comentario.

SYLVIA S.
Clasificación:

My experience with all 3 staff members was excellent. It took me by surprise because in the past I've had issues. These workers I've never seen at the location before and they were so nice and helpful. I hope these workers stay at this location. I hope they weren't just covering for the day.

Ana G.
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El cliente no dejó un comentario.

ALAN A.
Clasificación:

El cliente no dejó un comentario.

john P.
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When I dropped off trailer, I entered a different credit card to pay and you guys charged my debit card which overdrew my acct. Now calling uhaul to stop charges on my credit card so I'm not double charged. Very frustrated

SHANNON B.
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El cliente no dejó un comentario.

laurence R.
Clasificación:

El cliente no dejó un comentario.

John C.
Clasificación:

El cliente no dejó un comentario.

RALPH P.
Clasificación:

Thank you for a great experience.

ALBERTO Z.
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Very knowledgeable staff and really kind. The manager seemed to care about what I needed and helped me get my move done. Thank you

ANTHONY R.
Clasificación:

Great employees and customer service.

Fabiola G.
Clasificación:

El cliente no dejó un comentario.

Fabiola G.
Clasificación:

El cliente no dejó un comentario.

JAMES S.
Clasificación:

El cliente no dejó un comentario.

michael R.
Clasificación:

I did not make the reservation but somehow keep receiving the emails even after I have complained and had the reservation(s) canceled on numerous occasions. Someone is using my email address for this account and it is really upsetting me that you do not track it and inform the user that it needs to be updated. I will not be recommending due to that. Have a great day!!

Janel S.
Clasificación:

El cliente no dejó un comentario.

fabian M.
Clasificación:

Clean the. Truck

Adriana G.
Clasificación:

the staff they have are not friendly .. not all but the one who attended me .. was not friendly .. I did everything online .. not to waste time in the office .. as it says online that it is faster to register online and you just pick up the truck without wasting time .. but I arrived 8 mins earlier .. and he told me you have to wait until the indicated time .. but he did not say kindly to me .. which did not answer .. then when was the time. . get to where they are delivered. and he said to go to the office .. and there the same person attended me .. since I had everything ready online .. it made me lose 15 minutes .. so what is the difference that you do everything online? my husband and I have been his clients .. but this is the first time he's behaved like this..we picked up the trucks 10 minutes before time .. and we left him more gas than you have to leave .. I don't understand why they are with some people ... and with other very nice ... well, my opinion is that they talk to their staff ... that they be nice and that if you leave more gas in the tank they don't charge you for extra miles ... or at least they charge you less miles

PHILLIP F.
Clasificación:

Great job

BERNARDINO E.
Clasificación:

El cliente no dejó un comentario.

JONATHAN L.
Clasificación:

El cliente no dejó un comentario.

FERNANDO V.
Clasificación:

El cliente no dejó un comentario.

BERSAIN C.
Clasificación:

El cliente no dejó un comentario.

James W.
Clasificación:

Nate was great!

Hugo M.
Clasificación:

Great service

Mark P.
Clasificación:

Thanks!

Steve O.
Clasificación:

Awesome Service!!!

LYNN P.
Clasificación:

the iphone app did not work for early pickup. Luckily this location opened at 0700.

Eric T.
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El cliente no dejó un comentario.

JOE R.
Clasificación:

Great customer service!!!

Rudolf R.
Clasificación:

Speed

Megan M.
Clasificación:

The cab was very clean, but when we go the Uhaul home to start packing up we found some items left behind the seat from the previous users. A jacket, lamp shade, gear lubricant and unopened Starbucks drinks. I would suggest checking behind the seats before you drive away. Other than that, the Uhaul was awesome!

Manuel L.
Clasificación:

Because I picked up the Auto Transport in the day I did not notice that one of the marker lights on the right rear side was out. Not the tail stop/turn light. Also, one ratcheting tie down for the tires was new-worked great. The other one was old and difficult to ratchet.

ANNA G.
Clasificación:

El cliente no dejó un comentario.

David L.
Clasificación:

El cliente no dejó un comentario.

Pamela G.
Clasificación:

El cliente no dejó un comentario.

Cristina G.
Clasificación:

Great service

john G.
Clasificación:

El cliente no dejó un comentario.

Marsh G.
Clasificación:

El cliente no dejó un comentario.

GARY PIEL M.
Clasificación:

El cliente no dejó un comentario.

ERIC A.
Clasificación:

This is how a business should be run. I was greeted upon entering. The bathroom was spotless. Truck ran perfectly and was spotless. When I returned the truck the manager asked how I was and how the truck was. They really care here and I will never go to another uhaul except this one again!! Give these guys a raise!

Daniel S.
Clasificación:

Wear a mask during Covid.

SHANE M.
Clasificación:

El cliente no dejó un comentario.

HAWK H.
Clasificación:

The first visit was great, second was ok. Not as friendly as the first visit

JOHN M.
Clasificación:

El cliente no dejó un comentario.

Philip E.
Clasificación:

I've always had excellent service at this location.

Clark O.
Clasificación:

El cliente no dejó un comentario.

Bart L.
Clasificación:

I was impressed at how smoothly things went on a Saturday morning considering there were only 2 counter people working and it was very busy. Having customers fill paper work out ahead of time works well and is efficient. Again it was busy when I returned the rental, I think there was only 1 person working at the time. Great experience overall, no complaints but feel the store was understaffed for a busy Saturday. Above all, the customers were treated with respect and that is always key to success.

Derek C.
Clasificación:

TELL SOMEBODY.. This is the United States of America. The drop off location was the END TIMES. If there's a manager here, I'm Santa Claus. I pulled up, heard a POP, and literally ran over a glass bottle. There was trash and glass all over the parking lot where I was designated to park, as well as graffiti. I would NEVER return to this location. The entire situation is a horrible representation of the Uhaul brand. I woudln't have been surprised if the devil himself came out the trashcan and said vote for Biden.

MARISA B.
Clasificación:

El cliente no dejó un comentario.

MARISA B.
Clasificación:

First truck smelled like smoke Second truck had transmission prob Third truck newer and more reliable for long trip

John B.
Clasificación:

El cliente no dejó un comentario.

CHRISTIAN H.
Clasificación:

El cliente no dejó un comentario.

Christopher F.
Clasificación:

After my recent experience obtaining my Uhaul in California to get back to Utah, I will never use Uhaul again. The pricing was more than 5x the cost for a Haul from California > Utah compared to Utah > California. On top of that, it was an absolute nightmare to work with you after i was allowed to book a trailer at a location that didn't even rent them out. Not to mention the fact that no one contacted me (except an email the day before my reservation - which i did not see) telling me my reservation had changed and i would now need to drive 2 1/2 hours to pickup my Uhaul. I have used Uhaul trucks and trailers probably 8-10 times in the past 10 years but i will never be using your company again. I felt absolutely scammed and uncared for as a customer. I felt cheated for having to pay over $500 dollars for a trailer i could have rented for $80 in Utah. I would have had to pay well over $600 if i didn't call in frustrated. Extremely disappointed and unsatisfied - not with the locations, but with corporate and how i was responded to.

ABEL D.
Clasificación:

Nice evrithing

ANDREW N.
Clasificación:

El cliente no dejó un comentario.

GUADALUPE G.
Clasificación:

Great people, great service

Richard G.
Clasificación:

Staff is super nice, super friendly, super helpful. This is my go to U-Haul location.

VICTOR G.
Clasificación:

The check in guy was very dry. On the return , both guys were very friendly.

Robert M.
Clasificación:

Telephone actual wait times way over estimated wait times maybe 10 to 15 minutes more

Sananda V.
Clasificación:

El cliente no dejó un comentario.

Eric T.
Clasificación:

El cliente no dejó un comentario.

CHARITY W.
Clasificación:

I normally have had very good experiences with this location and the equipment; however, this time it seemed a bit off. First of all, the man that was going to initially help my mom and I was not wearing a mask when we walked in and only put it on when his co-worker came into the office. Second, there were a couple bugs (roach/spider) in the back of the truck. Third, my mother was driving and noticed that the steering wheel and other frequently touched items did not seem to be clean or sanitized. I feel like this is completely unacceptable as we are in the middle of a pandemic.

Alexander H.
Clasificación:

Amazing staff

crystal M.
Clasificación:

Nice friendly experience:)

MANUEL C.
Clasificación:

Every thing is great in all aspects.

CRAIG D.
Clasificación:

It's a little slow when you walk in to pick up the rental but once it's your turn the guys are very professional, I'm happy

Rondel W.
Clasificación:

The pick up was horrible...you need to tell customers to download the app and not clock the links. The links open up in the phones browsers and can't locate the phone even when the phone location is on. It took me over an hour to figure this out. Because of that, I was really angry at your company and decided not to use your company again. I was very disappointed.

Brenda W.
Clasificación:

Andre, the service tech who helped me, did an excellent job of making sure I was taken care of. Thank you for that. My move went great!

JENNIFER P.
Clasificación:

It was tedious having to take pictures of the vehicle condition for another family to rent the truck or to see where it was parked since I wasn't shown any pictures of the truck when I rented mine during the self-service return process. I had to get up and out of the truck to photograph the parking spot and that was inconvenient. Thank you.

LAURA W. | Overall Experience |
Clasificación:

Tino was professional & accommodating with my Ubox unload

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