Customer Reviews for U-Haul of Oxnard

4,698 comentarios

3020 Saviers Rd   Oxnard, CA 93033
(S of Channel Isl Bl)

(805) 487-2754

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(805) 487-2754

3020 Saviers Rd
Oxnard, CA 93033
(S of Channel Isl Bl)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Control the people coming with propane tanks. When I was trying to leave a car was parked in the middle of the entrance driveway. They were loading and filling their tanks all the while blocking any vehicles from coming or going. Aside from that the customer service rep was totally professional and friendly. Gracias

CAROLE W. 
Clasificación:
1.0

They Stole my wallet.

Everardo Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michelle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

rejetta W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paloma M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabrielle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica T. 
Clasificación:
1.0

I had reserved a 15 foot truck in Goleta to move my child . My child was graduating from UCSB. Day prior I received a call saying no 15 foot available and i have been moved to 20 foot. Then I got call at a call late evening close to 6.30 pm stating that no 20 foot truck available in Goleta and that I will have to drive out 50 miles to Oxnard to pick a truck. I had scheduled movers in the morning at 8.30 am . As you must realize on move out weekend no street parking is available, therfore i had schedule my pick up for Sun Morning at 8.0 am in Goleta. But because of non availability I had to miss graduation ceremony celebrations as i had to Pick truck up from OXnard a day early. It was very stressful and upsetting. It was difficult process of UHAUL that made acessing the truck difficult. The site in Oxnard was not a problem, but the UHAUL system in itself was not user friendly. I am very upset that I had to miss out on my child's graduatin celebrations. On reaching i realized there were many smaller trucks avialable that i could have taken and could have had a 15 foot instead of struggling with a 20 foot. I had to struggle finding street parking and driving a 20 foot was stressful

Anurag S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AndrewR S. 
Clasificación:
5.0

PERFECT

Martin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tevfik U. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bart P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diana B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah G. 
Clasificación:
5.0

After hours drop off. No problems. Received receipt within 48 hours.

Julie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael A. 
Clasificación:
4.0

Clean the windows & wipe down the interior of the truck…I always do that because I don't know the cleanliness of whoever rent it before me…

Andre M. 
Clasificación:
5.0

Best efficient service, even received a call in the morning verifying I was coming in for my 26-foot choice kept for me!!!

Edmund U. 
Clasificación:
5.0

Don't like the self service check out.

CARLOS P. 
Clasificación:
5.0

The general manager at the saviers location went above and beyond to save me money and I was able to get a one way to Palmdale, thanks again!

Michelle P. 
Clasificación:
4.0

U-haul online process requires improvement. I followed instruction and completed the checked-in process however, when I picked-up the trailer, the person at help desk cannot locate my info.

RICK L. 
Clasificación:
3.0

Check vehicles before giving them out. First truck had a bike in the back and the window had been shattered.

Stephanie J. 
Clasificación:
5.0

The self return process was extremely problematic and did not work properly. After 15 minutes of trying to make the website work correctly, my return was rejected by an "unknown internal error" and I had to ultimately go inside to talk with a human being. She helped me in a very efficient and friendly way. The self check-in process is a flawed waste of time and U-Haul should either remove the system completely or pay professional to make it work correctly before exposing this defective process to the customers. I want to emphasize that the staff who assisted me with the return were cheerful and efficient and completed the check-in process in less than 5 minutes.

Michael O. 
Clasificación:
4.0

Don't like new return policy I like to deal real personal

daniel G. 
Clasificación:
5.0

Exterior was muddy and dirty, back cabin was dusty dirty. just minor fixes. App service was on point. using app way easy to check in and out. saved allot of time

Miguel L. 
Clasificación:
4.0

Have two people there in the store

Rey H. 
Clasificación:
5.0

George was an INCREDIBLE employee! Online check in wasn't working so I was in the store for quite awhile trying to check in on my phone. During my long wait I quickly noticed George's ability to prioritize and keep all the customers happy even with them having a wait. It was truly a talent. It's not his fault uhaul only has one employee because they want everyone to check in but the problem was everyone was having online issues so he was working the check in process full time as well as the propane station and cleaning the trucks coming in all with a good attitude. He was knowledgeable in all areas of the store and never stopped working. I wish George was one of my employees.

Omar A. 
Clasificación:
5.0

Get rid if your asinine return system.

KENNETH B. 
Clasificación:
5.0

Buen trato muy recomendable Gracias

ruben R. 
Clasificación:
5.0

Trailer was clean on the inside , but exterior was super dirty and 2 right tires thread was lower than the left sides. Customer service is great but self service online is difficult.

Pedro A. 
Clasificación:
4.0

The experience was somewhat frustrating as the switch to electronic documentation was not ready for prime time. I think in time it'll be fine, but right now needs work.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC M. 
Clasificación:
5.0

The staff was real nice and helped me get through the online return.

Peter B. 
Clasificación:
5.0

I tried returning my trailer with the self check-in but it was a little confusing. It kept asking for an odometer reading and a fuel with a picture and it wouldn't let me skip or keep going even if I put a picture. Thankfully George was able to help me out with a swift check in. Overall a great experience.

Jonathan T. 
Clasificación:
1.0

Manager in this location is very unprofessional and rude. Does not know how to speak to costumers. We rented a trailer and returned that same night. We got charged for three days supposedly saying we returned the trailer three days later. Manager called us liars and said she saw us returning the trailor three days later when we already had returned it the same day we rented it. She hanged up on us and was very rude. Never going back to that location. Very bad experience. Manager needs help in dealin with costumers. She has no clue how to run a business.

Javier A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

brandon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ines A. 
Clasificación:
4.0

El cliente no dejó un comentario.

William L. 
Clasificación:
4.0

Did a very good job of getting me in and out. The drop off process took no more than 5 minutes which was nice!

AUSTYN W. 
Clasificación:
2.0

Waited 45 mins to pick up trailer. Signage had wrong price on it and took 30 mins to get help to return trailer.

jessica D. 
Clasificación:
5.0

Service and job knowledge was excellent.

George E. 
Clasificación:
5.0

Install GPS to track your vehicle mileages, so that customers know exactly you charge the mileage you have driven. Open trailers can be an exceptions.

Yosup C. 
Clasificación:
5.0

Very nice people working there. Thoughtful and on their job.

Gordon F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aftyn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elijah W. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana C. 
Clasificación:
3.0

I rented one tow dolly on Tuesday 19 and I let to know them when I returned that the TD was making a lot of noise when I push the brake, then I rented another TD on Saturday 23 and they give me the same dolly with same problem.

Jorge O. 
Clasificación:
5.0

The customer care at 3020 Saviers Rd Oxnard, CA 93033 was incredible especially after a horrible experience at the initial pick up location. UHaul booked me at a place after they had closed for the day and when I went to self check in, it turns out they had not placed the key. I ended up losing 1 hour and 30 min.

Adib T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Desarae W. 
Clasificación:
3.0

El cliente no dejó un comentario.

GARY FLOYD S. 
Clasificación:
5.0

undermanned as there were only one person present and he was great despite the lack of help

stephen C. 
Clasificación:
4.0

I tried calling local outlet several times on phone to ask questions and confirm that trailer would be ready. I was always directed to someone at "corporate". Telephone access to local dealer was very poor.

james E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesse B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald T. 
Clasificación:
1.0

The mileage was incorrectly logged (overcharging me at least $40) and it wasn't communicated to me until I looked at the paperwork upon leaving that I had to check that on my own. The truck struggled to start, had mushy breaks, struggled to shift no matter if the Tow setting was engaged or not, and had dirt in the back. Guy was nice at check out but not pleased overall.

Todd N. 
Clasificación:
5.0

Great job. Excellent check in and out. Very efficient and fast. Tha k you

CARLOS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

iliana P. 
Clasificación:
3.0

Your store front only had one person working the counter and It made things run so slow. and to top it off you had a Spanish speaking customer who requested assistance and asked the Girl at the counter if she spoke spanish and if she could help her. The girl at the counters only response was NO and she was nasty about it. she didn't bother to ask any one for help translating or if she could get one of the other guys in the back to help she just left the lady wondering around in the store till I stepped in to translate. The location you are at is mostly spanish speaking you MUST have a spanish speaker available at all times or you will lose a lot of customers due to poor customer assistance. THAT is the only reason I will not recommend my spanish speaking family members. I strongly believe by fixing this one thing your store front will be perfect.

kathy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

Continue to provide the excellent, polite, and informative service that was given to my family during our move.

Salvador B. 
Clasificación:
5.0

Staff at this location is pleasant and very helpful.

Victor S. 
Clasificación:
5.0

Great customer service!

Herbert F. 
Clasificación:
1.0

Got charged twice for truck rental. Have been trying for almost 3 weeks now to get refund for extra charge to no availability. Have talked to several employees at this location regarding this extra charge they tell me that their manager has been informed and still no resolution, not even a damn phone call. Worst customer service ever. NEVER again will I rent from this place!

JoseA Z. 
Clasificación:
5.0

Staff is friendly and always very helpful. Staff member Kristina was extremely helpful in my time of need for a rental.

linda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLANDO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

None it was good

JOAQUIN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco H. 
Clasificación:
5.0

The manager and his associate Justin were absolutely wonderful. Our rental was in a minor fender bender and both employees were extremely patient and helpful. It was nice to see the manager take the time to walk Justin through the process while keeping a level head and calm demeanor. I would definitely rent from here again!

Edwarde D. 
Clasificación:
5.0

Comments: Excellent people/service and truck. Great value in a time of crazy high gas prices. A+ Improvements: Nada.

kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melvin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN J. 
Clasificación:
5.0

No improvement needed in my opinion! The service was excellent !

Mary J. 
Clasificación:
5.0

Thanks U Haul of Oxnard on Saviors Rd!!!

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

cesar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lissette V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon C. 
Clasificación:
5.0

No improvements necessary at this time. The agent that assisted me upon arrival was extremely pleasant and helpful.

Arleen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Esther M. 
Clasificación:
3.0

El cliente no dejó un comentario.

sandy A. 
Clasificación:
5.0

Extraordinario servicio al cliente

Jose P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andres H. 
Clasificación:
5.0

The after hours, when returning a trailer, simply did not work for me. So I just left the trailer hoping it was going to be OK, it was a sleepless night.

GREGORY C. 
Clasificación:
5.0

Thanks to the staff at this location and the Ventura location I normally go to that sent me here. I always have a great uhaul experience!

Ronald K. 
Clasificación:
3.0

El cliente no dejó un comentario.

vladimir A. 
Clasificación:
5.0

Nada

Bobby C. 
Clasificación:
5.0

I received immediate attention when entering the U-Haul office. Rental request was attended to, I picked up the truck, and returned it within 24 hrs. Truck ran fine, and my trip was successful. The U-Haul facility on Saviers Rd in Oxnard, CA, was perfect location for me, and the service was excellent.

robert H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jack M. 
Clasificación:
5.0

Tino was professional & accommodating with my Ubox unload

LAURA W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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  • Ícono de propano
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    Propane service delivered straight to your door!

  • Icono de ventas de camión
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