Comentarios del cliente para U-Haul of North Palm Beach

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of North Palm Beach

Grado total:

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Damon M. en

Grado:

El cliente no dejó un comentario.

Laura W. en

Grado:

Thank you for quick and great customer service!

Troy H. en

Grado:

El cliente no dejó un comentario.

wendy b. en

Grado:

El cliente no dejó un comentario.

Kenneth G. en

Grado:

The drop off address was wrong. The location did not want to take the trailer, not enough room. The nice attendant called around looking for some place that would take the trailer. After some time she agreed to let's us drop it. We were giving the wrong address, city and zip code. She did find the location in the system and it was about 45 min away. No were are home. Want to thank the attendant for letting us drop the trailer at her location.

Karen C. en

Grado:

As always, equipment is excellent. My only problem was the windshield was not cleaned - here in Florida, dead bugs make it impossible to keep it clean.

Adam B. en

Grado:

El cliente no dejó un comentario.

Kenneth B. en

Grado:

Great place! Employees are very knowledgeable and helpful. They know how to get things done efficiently.....finding that is very refreshing these days. 5 stars!!!!!

James R. en

Grado:

El cliente no dejó un comentario.

jarrod b. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

El cliente no dejó un comentario.

BONNIE N. en

Grado:

Excellent customer service. Very quick and efficient for both checking the truck out and bringing it back in.

Wendy S. en

Grado:

Extremely busy may need additional customer service reps

Larry E. en

Grado:

El cliente no dejó un comentario.

Lawrence G. en

Grado:

Parking and access are very difficult due to the location. However, the staff is friendly, professional, and knowledgeable. I have used this location previously and have never had a problem.

celia h. en

Grado:

Great staff. I got right in and out with my rental. Very efficient and friendly.

denise d. en

Grado:

El cliente no dejó un comentario.

Aaron H. en

Grado:

The U-Haul of North Palm Beach personnel were wonderful. However, we were originally supposed to drop off at Jupiter Park Self-Storage. When we arrived there, we were told that they would not be able to take the equipment because they were full. They said they had been waiting on us to call them in order to let us know that we would have to go somewhere else. Then, the staff at Jupiter Park Self-Storage told us that if we were planning to be a self-storage tenant, that he would take the trailer back even though they were already over capacity. Since we did not need storage, he sent us 20 minutes away to a different location.

Eduardo M. en

Grado:

Quality service

MICHAEL T. en

Grado:

Vehicle was brought back twice for no brake lights on trailer. Installer insisted there were brake lights. A check was never done. Got on road at 6 am and had to take vehicle to u-haul in Melbourne Beach after calling roadside assistance for no brake lights. Hitch was installed improperly on our vehicle. Had to wait 3 hours for hitch to be redone and installed properly. Lost 12 hours of travel time back to NY. Installers need to do there job properly. I would never recommend this location. Additionally I am still waiting for a print out of my phone conversations with roadside assistance on May 2, 2019.

Hugh W. en

Grado:

El cliente no dejó un comentario.

Sathish G. en

Grado:

The employee was not helpful and the equipment was not cleaned. The rubber which holds the chain of the trailer got broken at the middle of my long drive, which put me in a dangerous situation. Also rented couple of items and want to return it back, but they refused to took it back. Also instructed me to return it to the drop off location. Not friendly location and no proper instructions. No guidance also.

Lisa D. en

Grado:

El cliente no dejó un comentario.

benjamin d. en

Grado:

Go to Penske you over charged me for a trick that was filthy when I got it and when I asked why it wasn't ckeaned the employee laughed and said uhaul does not clean units the truck was completely covered in love bugs but you charge me for a clean up that uhaul never cleans I will never rent from uhaul again with all the hidden fees and horrible customer service I can't even get someone on the phone to complain about the 1000 dollars in fees

paul w. en

Grado:

I reserved a motorcycle trailer well in advance and when I went to pick up the trailer, it was not a motorcycle trailer. Bike trailers have a spot in the front that holds the front tire straight and eliminates any lateral movement. I had to go with the open 5'X9" and strap the bike down the best way possible and it worked, but NOT what I ordered.

Robert S. en

Grado:

The van I rented was due for an oil change. I do not see why it is hard to maintain oil changes with fleet vehicles. It was a newer van which was fine, just have to keep up with maintenance.

Kerry R. en

Grado:

I received truck without the rented dolly - called UHaul which goes to a customer service call center who messaged the location manager to call me. After waiting an hour for a response - I called back and received the same outcome. Message sent to manager - never received a phone call. To improve - confirm all rented equipment is given to customer and follow up appropriately and timely.

BLAKE M. en

Grado:

Tail light on the trailer was out and the attendant said drive it anyways because we don't have another one. Fuel level was less than identified on their own paper. The truck had junk left over from the previous renter inside the cabin. Originally reserved the equipment in a different location and at the last minute it was changed by them because they didn't have the equipment. Was charged an overnight service fee even though the rental was returned properly. Overall a terrible experience and I'll be going to Penske from now on.

tim m. en

Grado:

Drop off location needs to be more informed of my arrival.

Victor G. en

Grado:

El cliente no dejó un comentario.

Jason S. en

Grado:

I know it sounds weird but I Never rented a truck before so I was a little nervous about the process. The two associates there were very helpful and explained the whole process, they were friendly and easy to talk to. When I returned the truck, the associate came out of the office to greet us asked a couple of questions and he said, you’re done. So easy!! I would definitely recommend this store to everyone else!

Robert A. en

Grado:

El cliente no dejó un comentario.

Ashley M. en

Grado:

Nothing. Great customer service. A very pleasant experience.

Michael K. en

Grado:

I cant remember their names but the two women working on Saturday did a great job! They made everything simple and stress free

Sydney Y. en

Grado:

After hours checkout was a little difficult and tedious but overall manageable

steven c. en

Grado:

El cliente no dejó un comentario.

THOMAS O. en

Grado:

Since I rent so often, offer me a better mileage rate, like 29 cents per mile instead of 59 cents per mile ... you know, to encourage repeat business.

RUDOLPH S. en

Grado:

Fast and friendly with no issues.

GEORGE W. en

Grado:

Good truck, like the updates by text.

Lawrence B. en

Grado:

Bugs in truck Truck bumpy Had to change trucks bc problem with abs on first one Not a good gas policy-didnt accurately check

Ronald L. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

The staff was very unfriendly. Our contract had one address but we were texted with another return address. The staff, upon being told this information, got onto their phone without saying anything to us. We waited not knowing what was going on. Once it was confirmed we were not told we were fine. The staff member just got into the truck to check the gas, at which time we asked if all was ok.

mackenson l. en

Grado:

I wasn't satisfied with the price

jennifer j. en

Grado:

El cliente no dejó un comentario.

paul e. en

Grado:

Have a drop off location the same as the storage facility. Cost me an additional $400 in labor costs plus additional fuel and time.

Toni M. en

Grado:

The rental and return process was seamless. I would definitely use this location again.

randall b. en

Grado:

Don't send all calls to a call center. I ordered a trailer that I needed to haul a motorcycle and they totally screwed it up. When I got to the Uhaul store the guy there got me the right trailer that I needed. We need to talk with the people at the store directly.

Stephen W. en

Grado:

Everyone was very friendly & personable.

deandre k. en

Grado:

El cliente no dejó un comentario.

Jason F. en

Grado:

El cliente no dejó un comentario.

Christopher L. en

Grado:

Rome was awesome!

ed d. en

Grado:

The reception upon returning was great

Holly T. en

Grado:

No real problems here. I had a 20 foot truck with a car trailer and it was a little hard to turn into from the street.

James W. en

Grado:

El cliente no dejó un comentario.

Rachael F. en

Grado:

El cliente no dejó un comentario.

Edward E. en

Grado:

El cliente no dejó un comentario.

GORDON C. en

Grado:

Everything AOK. Quick easy helped hookup 5 x 8. Ran 1950 miles. No problems at all

Christian O. en

Grado:

Prompt, efficient, polite. You've got a good crew there.

Jean D. en

Grado:

Excellent Service; Very professional and knowledgeable. Very quick; I was out of there within less than 20 minutes. Highly recommended.

katherine b. en

Grado:

Great customer service.

Ryan D. en

Grado:

I don’t think the TruckShare program is well explained. Luckily there was no line and it was easy to check in. The gentleman checking in my truck was very helpful and friendly - kudos to him!

Lutrella M. en

Grado:

The employee told me that the truck was half full and it only had a quarter tank. I tried calling and no one answered, because I didn’t take a picture of it, I sill billed over $4 per gallon.

Gary R. en

Grado:

MAKE SHURE TIRES ARE NOT WORN.

shanay h. en

Grado:

Very easy very fast

Benoit F. en

Grado:

more than 2 chairs to wait. Have the employees playing less on their phones sitting in trucks burning gas outside

bruce l. en

Grado:

No suggestions. Reserved on-line, truck was ready when I got there, returning it took less than a minute. Excellent!

MITZI C. en

Grado:

El cliente no dejó un comentario.

SAUL K. en

Grado:

Best U-Haul location I hav ever been to.

Bonnie M. en

Grado:

El cliente no dejó un comentario.

KAREN s. en

Grado:

Staff and service was great. Was a last minute rental and they were able to meet my needs. Been renting here for years.

Eric S. en

Grado:

All employees who helped us were very polite and super nice! We will use this location every time!

liman r. en

Grado:

Keep doing what you doing

Denise O. en

Grado:

El cliente no dejó un comentario.

John L. en

Grado:

El cliente no dejó un comentario.

kim h. en

Grado:

El cliente no dejó un comentario.

Kathryn P. en

Grado:

El cliente no dejó un comentario.

Tim G. en

Grado:

El cliente no dejó un comentario.

micheal g. en

Grado:

El cliente no dejó un comentario.

Paden E. en

Grado:

Average store, nothing impressive. Rude employees. They all seemed to hate to have to do any part of their job. I pull in to the store and an employee is outside he directs me to a spot to drop off the trailer. He then asks if this location is where I’m suppose to be, I was told I could go to any location by the location in San Antonio. This employee says that’s not the case and then pulls up my file and puts his foot in his mouth. I go inside to get a receipt for dropping it off because this experience has been the worst I’ve ever had in any form of renting. The man inside named Stephen Casalaspro was rude and also seemed to hate to have to do any work, but hey atleast nothing was stolen this time.

David S. en

Grado:

El cliente no dejó un comentario.

Marlene M. en

Grado:

overall excellent service at both A1A and Alamo location in Lakeland

JEFF M. en

Grado:

El cliente no dejó un comentario.

Jose S. en

Grado:

El cliente no dejó un comentario.

Jessica S. en

Grado:

Only thing was the trailer wires to connect the lights had been spliced together making me nervous one hard bump and we were going to lose our lights

Robert A. en

Grado:

El cliente no dejó un comentario.

Ralph M. en

Grado:

El cliente no dejó un comentario.

Vidamia A. en

Grado:

El cliente no dejó un comentario.

HUGH W. en

Grado:

The parking lot for this location is very small making it difficult for anyone to get in and out when there are other customers in the lot at the same time

Dana M. en

Grado:

Everything is as great

william s. en

Grado:

El cliente no dejó un comentario.

Bruce H. en

Grado:

Excellent

Frank C. en

Grado:

Service was great....they had my reservation and got me on my way in just a few minutes. The woman also did a nice job explaining everything. Upon return they very efficiently checked me out and got me on my way. I would definitely use this rental again.

Kevin N. en

Grado:

I have moved a lot, your team at this location has their act together!

alison r. en

Grado:

Best service EVER!! The staff is professional and friendly. They sure know what they're doing!

Robert S. en

Grado:

Great attitude s

jesse s. en

Grado:

Steve and Glenn. Especially Glenn took care of us like family. I really appreciate the great customer service.

Joseph M. en

Grado:

El cliente no dejó un comentario.

RICHARD M. en

Grado:

Parking is very limited.

Webster S. en

Grado:

El cliente no dejó un comentario.

TOM D. en

Grado:

Nothing

David R. en

Grado:

Rented from them before. Great again!

David L. en

Grado:

Everyone was really great

Wendy D. en

Grado:

El cliente no dejó un comentario.

Aaron E. en

Grado:

I would recommend some TLC for the unit I rented -- #1041. The truck was clean, but trailer roof leaked when it rained (which got my boxes wet), the brakes were sketchy, the front end alignment is off, and the steering response was lagging (possibly low on fluid or pump's going bad). That said, the staff was amazing and open on Easter Sunday which was great for being able to return the vehicle before heading out for time with the family. Hopefully my truck was just the black sheep of the fleet.

Ira D. en

Grado:

El cliente no dejó un comentario.

Diana C. en

Grado:

Very nice and friendly staff.

EDWARD F. en

Grado:

I was quoted $19.95 per day. For 8 days that's $159.60. I was charged $316 for the weekly rate. You shouldn't advertise $19.95 per day if that's not what you're offering.

Arica C. en

Grado:

El cliente no dejó un comentario.

Carlos M. en

Grado:

N/A

yomaira r. en

Grado:

El cliente no dejó un comentario.

LATRACIA h. en

Grado:

My entire experience was beyond exceptional!! From Ormond Beach to North Palm Beach even to the staff at the customer service center in Orlando, everyone made this challenging task for me go with ease. I will never do business with any other company. I am "UhauLoyal" uhaul loyal with all my moving needs. ?

Angela M. en

Grado:

There was no way to keep the phone charged we looked everywhere for an outlet the cigarette lighter or something. That’s not very good for a long trip. They should have said something. Seriously

Fausto V. en

Grado:

El cliente no dejó un comentario.

Emma D. en

Grado:

24 hour drop off would be nice

tom m. en

Grado:

Going back again to rent another van. Great Experience!

John B. en

Grado:

El cliente no dejó un comentario.

Julien T. en

Grado:

The General Manager Timothy Lowery II and his associate Sharmelle Brinkley provided excellent professional customer service. The location was clean, and I got in and out in less than 15 minutes. Thank you!

JERRI S. en

Grado:

El cliente no dejó un comentario.

Brianna t. en

Grado:

Sharmelle was wonderful from the time she greeted me when I walked in to assisting me with the best option for my move and a quick and easy drop off. She made my move 1000 times easier . THANK YOU !!

Thomas R. en

Grado:

El cliente no dejó un comentario.

andrew H. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

El cliente no dejó un comentario.

Amber C. en

Grado:

El cliente no dejó un comentario.

Raul V. en

Grado:

Staff was very friendly and helpful. They answered all my questions. Highly recommended

john w. en

Grado:

El cliente no dejó un comentario.

Arkel W. en

Grado:

El cliente no dejó un comentario.

tyro n. en

Grado:

El cliente no dejó un comentario.

paul w. en

Grado:

We were recommended Johnathan as a mover with his partner they arrived on time but did Not bring a proper moving dolly with them as we requested and they stated they had all the equipment needed however the SMALL dolly they brought had a flat tire so they just dragged some of our furniture There was damage to some of our things and they hadNO idea how to pack a truckThey were there for two hours and we were happy to see them go even though we had to move the rest ourselves. They charged $250.00 cash Please DO NOT recommend these people again to someone else. Otherwise our u-haul move was fine and the truck was great

Jennifer H. en

Grado:

drop off quick and easy

KAREN R. en

Grado:

Everyone was great!!

Ruth Ann B. en

Grado:

El cliente no dejó un comentario.

michael f. en

Grado:

El cliente no dejó un comentario.

Vanessa G. en

Grado:

Great customer service!

Robert K. en

Grado:

El cliente no dejó un comentario.

Eric T. en

Grado:

Every year I moved always great service and prompt picking up in and out.

Richard K. en

Grado:

The folks, at this location, from check in to return were fast, friendly, helpful and efficient!!! On a Saturday morning no less. Notably better than other Uhaul locations where I he rented. Major thumbs up to the entire crew!!

Linda A. en

Grado:

Excellent customer services.

Carlos P. en

Grado:

El cliente no dejó un comentario.

David K. en

Grado:

El cliente no dejó un comentario.

Aidy A. en

Grado:

El cliente no dejó un comentario.

JOSEPH M. en

Grado:

Customer Service was very rude, this is my second drop-off site and the customer service is not at the top. If I ever have to drop-off a rental, it will not be at this location.

Rosaline L. en

Grado:

staff very professional and courtesy. Keep up the good work.

Vlad B. en

Grado:

El cliente no dejó un comentario.

russell g. en

Grado:

El cliente no dejó un comentario.

rhonda k. en

Grado:

El cliente no dejó un comentario.

Jay M. en

Grado:

GM Timothy was extremely knowledgeable, friendly, curtious, and efficient.

CHARLES F. en

Grado:

If you don't have the product available requested by the customer and the customer must select a larger vehicle, the larger vehicle should be made available at the smaller vehicle rate...limited to one size larger than requested.

Angela W. en

Grado:

El cliente no dejó un comentario.

MELANIE M. en

Grado:

I have driven just about every vehicle there is to drive, but this U-Haul truck was extremely difficult. There was WAY too much play in the wheel which made it very hard to control. Every time an 18 wheeler would pass me the wind from it would run me off the road because I couldn't hold the wheel steady in one position! And mind you I'm towing your 2 axle trailer with my car on it behind me that starts to fish tail every time I have to correct no matter how slow I'm going! SO DANGEROUS!!!! This is the only complaint I have. However, maintaining the U-Haul trucks should be your top priority. Shouldn't it? As far as the service in the office, it was FANTASTIC!!! THERESA was amazing!! She patiently answered every question I had and made sure I knew exactly what I would need. After my initial reservation visit I came back and spoke to her again as well as another time over the phone. She was kind, patient, knowledgeable, professional & beyond helpful! TOTALLY LOVE HER!!! Wish every business had employees like her!!! Could not have asked for a better person to deal with for my 1st time with U-Haul.

alison r. en

Grado:

Best U-Haul dealer I've ever dealt with. They are professional and courteous and their customer service is second to none!

thomas h. en

Grado:

El cliente no dejó un comentario.

Lubomir P. en

Grado:

El cliente no dejó un comentario.

Rodney C. en

Grado:

El cliente no dejó un comentario.

Maurice S. en

Grado:

Everything was excellent. Thanks

evrolse n. en

Grado:

Extremely welcoming staff! Very knowledgeable about products and took the time to explain everything clearly!

William B. en

Grado:

It was pleasent

Daniel K. en

Grado:

El cliente no dejó un comentario.

mitchelle g. en

Grado:

My experience with Theresa was easy, quick, and very reasonable.

helene h. en

Grado:

Pleasant and professional staff, clean equipment. You could use a bit more parking,

Barry N. en

Grado:

The staff provided outstanding customer service!

chris b. en

Grado:

El cliente no dejó un comentario.

Gerald M. en

Grado:

El cliente no dejó un comentario.

Yann L. en

Grado:

El cliente no dejó un comentario.

roy k. en

Grado:

El cliente no dejó un comentario.

MICHEAL W. en

Grado:

El cliente no dejó un comentario.

Shannika H. en

Grado:

Happy with the service

verner e. en

Grado:

Great help from all the employees that made this a fast and easy transaction. Highly recommended.

Daniel L. en

Grado:

Gas tank had less then a quarter gas tank. When I requested a full tank ( even if I was willing to pay a premium fuel charge) I was advised that wasn’t company policy. On a stressful day of moving I then had to navigate a large vehicle into a gas station with a timeline very much effected.

ed d. en

Grado:

Great experience

David S. en

Grado:

El cliente no dejó un comentario.

Phillip S. en

Grado:

Excellent customer service!!!

Peter B. en

Grado:

Best UHaul location! Staff are fast, friendly, and efficient.

David R. en

Grado:

I had s great experience. I was in and out real fast. Customer service was amazing. Thank you

michael p. en

Grado:

Your staff were excellent! The truck, while it accomplished the job is really in rough condition.

wendy a. en

Grado:

make sure you update receipt address prior to paying for the rental--it took about 25 minutes for them to re- issue my receipt due to this error that should have been avoided.

Jaime E M. en

Grado:

Have the merchandise ready as reserved.

Vanessa F. en

Grado:

El cliente no dejó un comentario.

Amos K. en

Grado:

El cliente no dejó un comentario.

mila w. en

Grado:

El cliente no dejó un comentario.

Dustan D. en

Grado:

Absolutely not. Less than 1/4 tank of gas when I picked up the truck, online check in was slow. The price once I returned the truck was a total ripoff. I’ll never use this location, the place was a joke.

JAMES D. en

Grado:

All good

JOHNNIE W. en

Grado:

Best OF ALL location true pros working there .

Ruth Ann B. en

Grado:

El cliente no dejó un comentario.

Brooks C. en

Grado:

El cliente no dejó un comentario.

arthur g. en

Grado:

El cliente no dejó un comentario.

PAUL B. en

Grado:

You Guys were AWESOME.. I changed my turn in date a couple of times and they were Very Acommodating.. helped make a stressful move easy!! Thank you I will be back !! Five Stars !!