Comentarios de los clientes para U-Haul of North Little Rock

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of North Little Rock

Clasificación general:

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david B.
Clasificación:

I was a bit confused about the check in process but once I figured it out everything was good.

JULIA L.
Clasificación:

El cliente no dejó un comentario.

Georgia B.
Clasificación:

El cliente no dejó un comentario.

Carus D.
Clasificación:

Very easy and pleasant process to return.

KARLA S.
Clasificación:

El cliente no dejó un comentario.

Rufus B.
Clasificación:

El cliente no dejó un comentario.

Rufus B.
Clasificación:

El cliente no dejó un comentario.

kerry H.
Clasificación:

El cliente no dejó un comentario.

Joe N. H.
Clasificación:

Pretty seamless pickup experience

patricia H.
Clasificación:

There weren't instructions to go inside the store to pick up the keys... if a rep hadn't showed up, I was stuck...

DENEECIA N.
Clasificación:

El cliente no dejó un comentario.

EDWIN E.
Clasificación:

El cliente no dejó un comentario.

LARA P.
Clasificación:

El cliente no dejó un comentario.

Matthew K.
Clasificación:

El cliente no dejó un comentario.

MICHAEL L.
Clasificación:

El cliente no dejó un comentario.

dave J.
Clasificación:

El cliente no dejó un comentario.

Kevin B.
Clasificación:

Have an outdoor check in option you heartless ghouls!!! Have the equipment ready if you do online check in, you make customers go inside and complete the SAME PAPERWORK that was completed on line.

Blaise C.
Clasificación:

I reserved the truck two weeks in advance from a location 1 mile from my house. 1 day prior the reservation update comes through and the truck has been reserved at a location 15 miles away. I had multiple problems. 1. I'm only provided 50 miles of coverage. Moving the pick up location meant I had to waste 15 miles just driving back home before then driving to my new home versus picking up a mile away. So I ended up going over my mile limit and being charged. 2. I reserved for 2 days at an outrageously high price. When my reservation came through it gave me less than 24 hours. 3. I reserved specifically using the 24/7 Truck share to pick up whenever I needed. When I arrived the truck was BLOCKED!! 2 trucks and a building had it completely blocked. I called 3 different customer service numbers and all of them essentially said, "tough" and I had to sit and wait 2 HOURS for a rep at that location to arrive for work to get my truck. Wasted 2 hours of my move, kept my movers waiting who I was paying by the hour and I'm now 2 hours down on a reservation that I was supposed to have for 48 hours but apparently only had for 24 now 22. To have overpaid, been under served, been forced to drive an extra 30 minutes out of my way and pay for gas to then wait around for hours was ridiculous. I won't be renting from U-Haul again.

alfred Z.
Clasificación:

train your worker

Evan T.
Clasificación:

El cliente no dejó un comentario.

NYESHA W.
Clasificación:

El cliente no dejó un comentario.

JEFFREY J.
Clasificación:

El cliente no dejó un comentario.

Junita J.
Clasificación:

They should honor there word and not try to lie about it.

Bruce Y.
Clasificación:

El cliente no dejó un comentario.

Stephen L.
Clasificación:

Cleanliness: The truck itself was fine, but the previous driver had left a Coke bottle in the cupholder (which he'd been using as a spit bottle). Probably not the sort of thing you'd want to leave in the vehicle for the next renter.

LASHAWN L.
Clasificación:

Nothing, I always use this location since my move to Arkansas in 2015. Best U-haul location in Arkansas.

SUMMER C.
Clasificación:

Nothing to improve. The overnight drop off was really convenient because we worked the next day so we couldn't drop off before the time we were told. The prompts guide you through exactly what to do. It was awesome when I logged into my account I could manage the truck reservation from that screen.

ROBERT B.
Clasificación:

All good, thanks

James P.
Clasificación:

El cliente no dejó un comentario.

TOMMIE R.
Clasificación:

El cliente no dejó un comentario.

Cynthia W.
Clasificación:

El cliente no dejó un comentario.

Devon D.
Clasificación:

Vehicle I reserved was not available. Replacement smelled terrible and was not clean. I was charged the higher mileage rate even while there was an adjustment of the rental price due to my reserving a smaller truck than I actually got..

Crystal B.
Clasificación:

El cliente no dejó un comentario.

david P.
Clasificación:

El cliente no dejó un comentario.

Kevin S.
Clasificación:

El cliente no dejó un comentario.

K K.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

It was raining when I dropped the trailer off. Kyle was super helpful. Came out as soon as I pulled up didn't even have to get out of the truck.

richard M.
Clasificación:

I had to go to this location because the first place didn't have the trailer I reserved. The owner said uhaul was always over booking trailers. He didn't even show up till 25 minutes after my reservation time. When I got to the second location the owner there acted like it was an inconvenience to him for me to be there. Uhaul is the only company that rents trailers around here. I am very unsatisfied with my experience.

Karam K.
Clasificación:

None! Everything was perfect. Thanks!

Mario F.
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El cliente no dejó un comentario.

James H.
Clasificación:

Due to the accident I did not make it to this location

Kyle H.
Clasificación:

El cliente no dejó un comentario.

GREGORY H.
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El cliente no dejó un comentario.

Jennifer H.
Clasificación:

My first uhaul experience and it was easy, fast, and pain-free. Thank you!

TARA J.
Clasificación:

El cliente no dejó un comentario.

Natoya H.
Clasificación:

El cliente no dejó un comentario.

John O.
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El cliente no dejó un comentario.

Mario F.
Clasificación:

El cliente no dejó un comentario.

SAMUEL T.
Clasificación:

Thanks 😊😊😊

lori H.
Clasificación:

El cliente no dejó un comentario.

angel J.
Clasificación:

El cliente no dejó un comentario.

BENJAMIN H.
Clasificación:

El cliente no dejó un comentario.

Joshua C.
Clasificación:

El cliente no dejó un comentario.

Steve B.
Clasificación:

We did not reserve at this location-it was not as convenient and we were not told of the change until the day before.

DARRELL S.
Clasificación:

El cliente no dejó un comentario.

Sean D.
Clasificación:

El cliente no dejó un comentario.

Michael K.
Clasificación:

El cliente no dejó un comentario.

Michael F.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

The online pick up option was a waste of time. I still had to wait in line twice. Then there was no dolly or blankets that i had ordered and paid for so I had to go back.

joshua D.
Clasificación:

For the same amount of day from Penske $500 UHaul $900 Who do you think will receive my return business??

Michael S.
Clasificación:

El cliente no dejó un comentario.

Randal R.
Clasificación:

El cliente no dejó un comentario.

Cornelius H.
Clasificación:

I was charged for a 3 day rental even though I turned the trailer in the very next day at 7:30.

Ty M.
Clasificación:

Get friendlier employees.

Andrew S.
Clasificación:

El cliente no dejó un comentario.

BILLIE O.
Clasificación:

The gentleman that checked in there truck was extremely pleasant & professional.

Debra B.
Clasificación:

N/A

GERALD G.
Clasificación:

El cliente no dejó un comentario.

DAVID S.
Clasificación:

El cliente no dejó un comentario.

Curtis C.
Clasificación:

This experience was wonderful. Wenpukked right up and the employee came out to check us in. We did not have to go inside and it took 5 mins to complete the process. Excellent service!!

Angela J.
Clasificación:

El cliente no dejó un comentario.

TYRONE W.
Clasificación:

El cliente no dejó un comentario.

Laurel G.
Clasificación:

I was truly impressed with the work ethic and customer service the young lady gave me on this particular Saturday. She was running the shop all by herself and it was a very busy Saturday. She was calm, consistent. positive, and paid attention to details. Please give this young lady the recognition she deserves. She keeps this location hopping while providing an organized clean building while giving great customer service. Thank you for your time.

VIOLET R.
Clasificación:

My reservation was set for the Chenal 10 storage in Little Rock. When I arrived I was notified that my reservation had been moved to this North Little Rock location more than 20 miles away. I did not receive any notification of this prior to my arrival. I then had to drive more than 30 minutes to the new location. I found this extremely inconvenient, especially when I am required to pay the additional mileage. The staff in North Little Rock was rude and their customer service skills were abismal. Additionally, while the truck was clean it smelled strongly of marijuana smoke. I was nearly an hour late in picking up the truck due to the change of location and the delays at the North Little Rock store. Overall this was an incredibly frustrating experience. I cannot see myself using Uhaul in the future.

DEBRA D.
Clasificación:

El cliente no dejó un comentario.

James P.
Clasificación:

El cliente no dejó un comentario.

BOBBY M.
Clasificación:

Not to friendly service

JOSEPH H.
Clasificación:

El cliente no dejó un comentario.

Rachel T.
Clasificación:

El cliente no dejó un comentario.

James F.
Clasificación:

El cliente no dejó un comentario.

Brett R.
Clasificación:

Easy process to drop off the truck.

Deirdre B.
Clasificación:

So easy!

Andy B.
Clasificación:

El cliente no dejó un comentario.

Hayden W.
Clasificación:

The drop-off was uneventful, but due to the failures regarding the pick-up, I will go with Penske the next time I need to rent a large truck.

Mussolin N.
Clasificación:

El cliente no dejó un comentario.

DENISE D.
Clasificación:

Go out to vehicle with customer to make sure in order before going to another customer. Not enough help in store.

ANGEL M.
Clasificación:

Great Job made my moving a breeze

LONNIE G.
Clasificación:

El cliente no dejó un comentario.

LEEANN R.
Clasificación:

El cliente no dejó un comentario.

RICKY G.
Clasificación:

El cliente no dejó un comentario.

DEVONTE J.
Clasificación:

El cliente no dejó un comentario.

RICHARD V.
Clasificación:

El cliente no dejó un comentario.

Angela T.
Clasificación:

When I brought the truck back the young lady was not customer friendly but that's okay

ERIC W.
Clasificación:

great service always

David J.
Clasificación:

Good service

Gregory M.
Clasificación:

El cliente no dejó un comentario.

brandon C.
Clasificación:

El cliente no dejó un comentario.

dana K.
Clasificación:

El cliente no dejó un comentario.

James C.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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