Customer Reviews for U-Haul of North Little Rock

2,252 comentarios

601 Cypress St   North Little Rock, AR 72114
(I-30 & Broadway Ave)

(501) 758-2924

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(501) 758-2924

601 Cypress St
North Little Rock, AR 72114
(I-30 & Broadway Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

JEREMY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUFUS B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emmanuel D. 
Clasificación:
2.0

the clerk was very rude every day I talked to her

BREYA W. 
Clasificación:
3.0

I called 800 number and the local person telling them that military housing wasn't ready and I was told I Wouldn't be charged extra but they did and the clerk when I picked it up complained to all The customers about my truck while I was in line

ROBERT LEO H. 
Clasificación:
5.0

Everything was great it was a good experience. But I didn't realize until last night that I left some pads at home so I will be returning them this morning.

JANET T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Billy W. 
Clasificación:
1.0

They were overcharged and lied to and very disappointed

AMY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUFUS B. 
Clasificación:
5.0

Very nice service customer service and sufficient and friendly. ¡Gracias!

PENELOPE H. 
Clasificación:
5.0

Excellent service every time

ERIC W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMETRIC S. 
Clasificación:
4.0

Greeted customers very well and made sure things were accurate with rental before leaving. Would use this location again

WILMA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick J. 
Clasificación:
3.0

It was all around ok, my issues are I did not receive the dolly I was supposed to. They were supposed to call me but didn't. And no one was there when I dropped my key off. Granted however it was 6:00 and they were very friendly over the phone and when I showed at 8

OLIVIA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEVILLE M. 
Clasificación:
5.0

I forget her name but the GM for this store was great to work with. Check-in and check-out were very quick and she helped me with everything I needed.

WILLIAM B. 
Clasificación:
5.0

Put in a margarita machine and chips and salsa I can't tell you anything else Bree is sweet she's nice professional she's good she can multitask she's trained tall the other employees . It's a good location and I've been to all the other ones all over town

JOHN G. 
Clasificación:
2.0

Make the check in process easier. The lady I spoke to wasn't communicative.

Alexandra W. 
Clasificación:
4.0

There was what appeared to be pet hair on the seats of the van, otherwise the van was ok.

YOLANDA G. 
Clasificación:
5.0

Convenient location and helpful customer service rep

JUDITH S. 
Clasificación:
5.0

The young man that took care of me was great.

JERRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIEARIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLIN S. 
Clasificación:
5.0

The young man helping us at the Cypress location had exceptional customer service and made sure every need was met, there wasn't a time I didn't see him working hard. I commend him, and wish I could've had the same experience at the Pick up location on E 26th street.

ANTINIA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

THEODIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT A. 
Clasificación:
5.0

Excellent experience!

JOSHUA L. 
Clasificación:
1.0

El cliente no dejó un comentario.

MARIAH G. 
Clasificación:
5.0

Brie was awesome and very helpful.

ALICIA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jamie N. 
Clasificación:
5.0

The representatives that I spoke to were very helpful, kind and courteous.

JESSICA S. 
Clasificación:
5.0

The team was great!!! The general manager was super friendly and took great care of us.

Christine F. 
Clasificación:
4.0

Store was 20 minutes late opening. Truck windshield was filthy. Couldn't get washer fluid to work. After I pulled over and cleaned windshield everything worked well.

THOMAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tessa W. 
Clasificación:
4.0

Excellent customer service

KEITH J. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRANDALYNN A. 
Clasificación:
5.0

The two ladies that were taking care of the store were extremely helpful and nice. This store rocks!

ROBERT H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ELIZABETH P. 
Clasificación:
5.0

Make it easier to check in. My husband always drops the keys in the box....then I cant complete the online check the correct way

EDITH P. 
Clasificación:
5.0

Absolutely nothing

TROYNETTA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRI G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

Premier customer service from General Manager, Breauna Henderson & staff. I appreciate all your help. Thank you!!!

CYNTHIA W. 
Clasificación:
5.0

Both ladies that helped me that day were excellent.

DONALD W. 
Clasificación:
2.0

Ensure that the equipment is available rather than guess.

Kenya C. 
Clasificación:
5.0

Friendly staff , clean location

Russell F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD F. 
Clasificación:
5.0

We had the nicest worker inside the store who was so helpful!!

COURTNEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

IBRAHIM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
1.0

This location has just fallen off of a cliff in terms of service. They used to be pretty good, I used them several times over the years with decent results, but now I wouldn't wish them on my worst enemy. The manager was shockingly rude with a nasty, entitled, condescending attitude. Others in front of me in line were ignored until they walked out in disgust. This was because the manager took it upon herself to walk into her office, not say anything to anyone in line, hang out there for several minutes, and once she emerged she was only interested in sharing gossip about coworkers with a subordinate. Once she finally decided that it was my turn, she immediately gave me attitude about the fact that I had trouble with the phone app. I asked her to help and my goodness she became absolutely testy at that point. She refused to listen to anything I had to say, just immediately got defensive and played a blame game rather than work towards a solution. I have never been talked down to like that in ANY situation, ever. To add insult to injury, when I returned the trailer at 6pm (1 hour until closing), there was only one employee, and he claimed he would check it in after he finished with another customer and I was good to go. I was a fool to believe his word. The trailer was not checked in until 1:40 pm the next day! So I was charged for an extra day, and the situation is still not resolved after wasting 1 hour on the phone today, because the manager was "somewhere else". This location is clearly dysfunctional and toxic at this point. Do yourself a favor and avoid these people.

LOREN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHEA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip W. 
Clasificación:
5.0

Extraordinario servicio al cliente

Alejandro F. 
Clasificación:
3.0

The U-Haul I was supposed to have did not have keys. I had to get a bigger U-Haul than anticipated and I didn't care to drive it, it was much harder

Blair S. 
Clasificación:
4.0

More than one person checking you out/in. I had to wait for at least 15-20 minutes to get service when checking the trailer out. Not the guy working the counter fault he can only do so much.

TAMARCUS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

SABRINA T. 
Clasificación:
5.0

The drop off was 10 x easier than the pick up!

sandy H. 
Clasificación:
5.0

The manager and employees at U-Haul were amazing and very helpful in getting me squared away. Friendly and professional as well!

Courtney B. 
Clasificación:
5.0

Don't do anything. The people running this facility are absolutely amazing. Awesome attitude, amazing store.

Kenneth A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brooke E. 
Clasificación:
3.0

The 24/7 share is misleading as returning trailers are not able to be secured upon return.

DARRELL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANE B. 
Clasificación:
5.0

Breauna was great with which to work. Professional and friendly. Helpful with a question about final bill as well. Tell her thanks!

Jonathan L. 
Clasificación:
5.0

Helpful & efficient! Also, super honest. Left my wallet in the cab & it was returned the next day ( they found it while cleaning)!

Andrea S. 
Clasificación:
5.0

Incredibly helpful employees. Even though they were busy, they gave every customer the attention they needed. Easy, efficient drop off. On top of it all, I left my wallet in the Uhaul cab & they found it and returned it the next day. So thankful for them!!!

Andrea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANETTE R. 
Clasificación:
5.0

The General Manager was awesome! However, the gentleman I spoke to when I picked up the uhaul lied to me and said when I came back for the car dolly that they hook it up and drive my car onto it. When I went to pick up the car dollythe older man was gone. The General Manager apologized for he said. If I had known I would have brought someone to drive the car up the ramp.

LAUREL A. 
Clasificación:
1.0

First off, the price I was quoted for the rental was not the price at the Cypress location in Little Rock, Ar. My truck was on E when I picked it up. After returning to get my trailer (car haul) my car did not fit on the trailer. Trying to explain to that location manager was pointless. In the middle of trying to hook a trailer on the truck, ms. Breanna was having a personal conversation with a male friend of hers the entire process. So after looking for another trailer, the one my car would fit on, had a busted tail light and she didn't have the tools to repair, so she attempted to call another location for equipment. The process was so frustrating and I needed to get on the road. I explained that I didn't want the trailer anymore and a refund instead, she insisted that she could not do it at that location. I was told that when I dropped the trailer off in Tx they would issue it. Of course when I did just that, they informed me that wasn't true. The desoto location made all notations of my incident that little rock did not. Overall, it was the WORST experience at that location site.

TIFFANIE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lesley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
5.0

Employees very friendly and courteous!

Wanda F. 
Clasificación:
5.0

Keep up the good work!!!

NAPLEON G. 
Clasificación:
5.0

Snow combs

JOHN G. 
Clasificación:
5.0

They young man that checked me in was very polite and patient while I backed the trailer in.

Walter C. 
Clasificación:
2.0

Manager Breauna Henderson was very rude customer service skills are poor I would never in my life come back to this place or my peoples I never had problems with uhaul til I came here, it took every thing in me to stay respectful and calm I could give this place a fucking 0

BRITTANY B. 
Clasificación:
4.0

Even though I checked in online at the requested location on McArthur Drive in North Little Rock, there was no message that the truck was not available there until I arrived. Fortunately the Cypress Street location was not that far but this did cause a delay in my plans.. Since U-Haul had my email AND phone number a call would have been nice. It did add extra mileage to my trip and for that I was not happy.

SANDRA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna Y. 
Clasificación:
5.0

Since I opened my business 22 years ago I probably average using U-Haul twice a year. In 22 years, Bre was absolutely, positively the best customer service I have ever gotten! There was a line when I arrived (at 9:05 AM on the Fourth of July 😮) and Bre so efficiently and cheerfully got us all out the door in a timely fashion. This will woman knows her stuff! Thank you Bre for making my day!

MARGARET R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIARA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL P. 
Clasificación:
1.0

I did not receive packing blankets or dolly as requested and charged for !!! requesting a reimbursement!!!!

ROBIN I. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin S. 
Clasificación:
3.0

El cliente no dejó un comentario.

DYLAN L. 
Clasificación:
3.0

El cliente no dejó un comentario.

BIRGITTA A. 
No se han enviado comentarios para esta ubicación.

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