Customer Reviews for U-Haul of New Brighton

5,807 comentarios

1134 Silver Lake Rd   New Brighton, MN 55112
(Located just North of Interstate 694)

(651) 633-2015

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(651) 633-2015

1134 Silver Lake Rd
New Brighton, MN 55112
(Located just North of Interstate 694)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Eric Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM K. 
Clasificación:
5.0

Adam was very helpful. The truck performed better than I thought it would.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydnee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Owen D. 
Clasificación:
5.0

Very helpful staff!

Benjamin P. 
Clasificación:
5.0

Adam the manager, is very helpful!

Mary A. 
Clasificación:
5.0

Smooth as it could be

Jeffry S. 
Clasificación:
3.0

Make a discount for short timeframe rental.

igor L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY F. 
Clasificación:
5.0

I can't think of a thing. It was completely painless and on "moving day", that's important.

Keith O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco O. 
Clasificación:
5.0

Representative was attentive and helpful.

Carol A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce W. 
Clasificación:
5.0

Good equipment, convenient location and friendly, efficient staff.

Thomas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg M. 
Clasificación:
5.0

Excellent service and friendly staff

Mary Ann W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gamachis B. 
Clasificación:
5.0

Customer service was awesome

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca H. 
Clasificación:
3.0

i rented a cargo trailer for the sole purpose of keeping my items dry. it rained and everything on the floor got soaked.

Elizabeth R. 
Clasificación:
5.0

Staff was friendly and helpful, it was a pleasant experience.

Joseph R. 
Clasificación:
5.0

I wish I remembered her name but the rep that helped me was great. She knows good customer service.

Steve D. 
Clasificación:
5.0

The truck was very loud and a lot of wind noise inside the cabin. Needs newer vechiles added to the fleet.

Suraj J. 
Clasificación:
5.0

Madeline was awesome!!!! Very knowledgeable and efficient. Great experience.

Matt M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

The employee was pleasant and helpful.

reggy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve P. 
Clasificación:
4.0

El cliente no dejó un comentario.

TOM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

marv K. 
Clasificación:
5.0

ADAM is a great manager

Paula B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Adam was AWESOME! He deserves the highest pay we can get! He is patience and customer service is beyond this world.

Mickey M. 
Clasificación:
4.0

The rental was late coming back from the last customer , but your representative was very helpful in mitigating the situation.

David L. 
Clasificación:
4.0

El cliente no dejó un comentario.

teresa C. 
Clasificación:
5.0

Very friendly and helpful people.

Joan S. 
Clasificación:
5.0

You guys are great!

Paula B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA C. 
Clasificación:
5.0

Great staff, but UHaul really needs more than one person to man the operation at the site.

Ron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent S. 
Clasificación:
1.0

poor customer service - incompetent agent - long wait times. parking lot was tight and there was chaos all over

Nisheet G. 
Clasificación:
5.0

The guy working at 7am on Monday 10/17 was fantastic and very helpful

Austin S. 
Clasificación:
4.0

Can rental came with an overwhelming smell of manure (smelled like livestock spent time in there at a minimum). I was worried fabric would absorb the odor. Also a dash light was on from the onset for tire pressure maintenance. The very used dental floss pik in the center of the van floor was icing on this cake. I don't like to leave a negative post but each of these 3 things were entirely obvious

Deborah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
1.0

I missed the gas by just a tiny bit and it cost me 33 extra dollars pretty weak

Richard B. 
Clasificación:
5.0

Your manager at this locations is a great employee. He told me how happy he is working for U-Haul. You don't hear that very often.

Robert J. 
Clasificación:
4.0

Nothing. Fast, courteous service.

Robert D. 
Clasificación:
5.0

Didnt have the motorcycle trailer in stock that I reserved but a suitable trailer was provided. Friendly staffer got us hooked up and on the road in less than 5 minutes. Return was also handled in less than 5 minutes. The same friendly guy met us as we pulled in, checked the trailer over, unhooked it, and emailed the receipt. Wiukd recommend.

Jack S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD W. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMMY S. 
Clasificación:
5.0

Both the people at check in and check out were so friendly and helpful. The whole process was really smooth.

William W. 
Clasificación:
5.0

The manager is awesome!!! We had a move from hell and we were able to laugh about it, we rented a van first then a giant truck and then another van. All of the vehicles were immaculate, this is a great location!

Allison G. 
Clasificación:
5.0

Fantastic and thoughtful service from Adam.

kristine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie S. 
Clasificación:
1.0

Reserved 26ft truck online using truck share, verified with Mgr they had reservation and after work could pick it. My reservation was changed no truck till next day then received calls asking for truck back and when unable to return because my hep was. No longer avail, was hung up on and debt card froze over $400 even though I only had the truck 3 days and went 30 miles without my authorization. Adam needs to learn how to communicate and these situations wouldn't happen in the first place.

Scott C. 
Clasificación:
5.0

The manager and workers were quick to help and friendly. How refreshing

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy O. 
Clasificación:
5.0

Extraordinario servicio al cliente

BERTRAND M. 
Clasificación:
5.0

Fast and friendly, a great neighborhood business.

GERALD K. 
Clasificación:
5.0

Staff was very knowledgeable and supportive!

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandy M. 
Clasificación:
5.0

Staff was super nice.

Jacob K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob H. 
Clasificación:
5.0

Great 👍

JOHNSON T. 
Clasificación:
5.0

Easy to pick up the equipment, helpful and friendly staff.

Austin S. 
Clasificación:
5.0

We've used this location a few times in the past (2018-2019). This time in 2022 we had an excellent experience. I could not believe how quickly we were in and out. Very accommodating. The person that helped us had a tag labeled "owner" and "general manager" but I can't remember his name. He was so helpful and positive!

Susan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katarzyna L. 
Clasificación:
5.0

Very friendly and helpful staff!

Kristen J. 
Clasificación:
5.0

Great staff and excellent service. I felt belonging.

JOHNSON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE M. 
Clasificación:
5.0

Trailer still had remnants of last person hauling brush in it but it didn't affect what I was doing with the trailer. Just wasn't clean.

LOUIS O. 
Clasificación:
1.0

We called U-Haul closest to us in Maple Lake MN. They did not have a 5x8 trailer and informed us the closest U-Haul was Big Lake MN so we reserved it from them. We received a call about 6 hours later informing us they did not have one available there. They informed us the closest one was 100 miles from us in New Brighton MN. We picked it up and the service there was satisfactory but the inside of the trailer was filthy. It had not been cleaned and we were covered with black grease which was all over the inside of the trailer. Needless to say, we were are not happy customers of U-haul.

craig E. 
Clasificación:
5.0

Always great service at this location. I was surprised to see a charge for 2 gallons of fuel on my e-mail receipt.The rental contract I received at the time of rental showed the gas guage at 7/8 full. The guage in the van was a bit above 3/4 full, but was not as accurate as the gauge depicted on the contract- only 1/4, half, 3/4, and full marks. My fault for not bringing it up before leaving the lot. For the record, the van was only driven 20 miles and I did put in 4 gallons on the way back to the rental location. Gas guage on the receipt shows the fuel level at return of vehicle between 3/4 and 7/8 full

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

zian D. 
Clasificación:
5.0

Excellent experience… counter staff very friendly and helpful

Lynn C. 
Clasificación:
5.0

Best manager I've ever worked with. Organized, and good communication skills

harold M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia B. 
Clasificación:
5.0

Manager friendly and very helpful

Janet S. 
Clasificación:
5.0

There is nothing in need of improvement.

Brian V. 
Clasificación:
4.0

Great service!

Lawrence D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin G. 
Clasificación:
5.0

I love going to this location because if it's staff and management. Fast, friendly, helpful and competent service.

Kenneth S. 
Clasificación:
5.0

Roderick was great ! Helped correct the trailer and identify the solution for my tow vehicle.

Mitch M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom G. 
Clasificación:
4.0

The experience picking the truck up and dropping off was great except I'm really confused about being charged $152 at pick up. The night before, the manager called and asked about drop off. I told him I'd be there the next day at 2pm and he charged my card $80 the next day I get there and he charges me $152 with no explanation???

Annie C. 
Clasificación:
5.0

Adam (I think that was his name), the manager who checked me out, was great. Servicio al cliente de excelencia.

Charles M. 
Clasificación:
5.0

Great customer service!

RENAYE H. 
Clasificación:
5.0

Every employee I came in contact with there was very friendly and was a pleasure working with! They were efficient but didn't act like they were rushing.

Sean H. 
Clasificación:
5.0

The owner seemed nice when I returned. The girl that checked me out also was nice. Zero issues.

Paul F. 
Clasificación:
4.0

Keep Adam at the helm. He is great!

paul V. 
No se han enviado comentarios para esta ubicación.

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