Comentarios del cliente para U-Haul of New Brighton
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul of New Brighton
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Perry M. en
The store, the van and the service advisor were excellent not to mention how reasonable the cost was..
Tom H. en
Great service!! I highly recommend this location!
NAOMI G. en
Only issue was trying to use my phone to check in. I couldn’t get passed the screen to take my photo, so I ended up having to go into the store to check in. Everything else went smoothly. Only reason I didn’t give Excellent on location is parking is very tight. Thank you.
Brie S. en
They were super friendly and very quick to install!
debra a. en
very accommodating staff. made the entire process so easy and convenient. the truck was super easy to drive.
JOHN F. en
Not their fault was scheduled to pick up my truck there ... which was 20 miles further from my home than the location I made when I reserved the truck. The change of locations and time was very frustrating. And I had to wait on hold 45 minutes twice to get the time changed back to what I was promised when I made my reservation. Received the text and email confirmations 6 hours after my call. The two guys at the store were fine. Mostly they wanted to sell the extra insurance. You must have an incentive program. Didn't spend any time at the truck.
Katelynn P. en
I had a lot of trouble with the online check in system. I wont bw using that part again. When I called for help, since the store was closed when I was dropping off the truck, the couple of people I talked to were very rude and not helpful. Also, a random thought...headlights are different in every vehicle. Perhaps a quick "how to turn these lights on" would be cool. The headlights automatically turned on wjen it was getting dark, but the rear lights didnt and required a button/dial. I had no idea for way to long, since I had headlights on.
Deborah R. en
I had an issue was on hold for half an hour spoke to two different people. Was told General manager would call me back. It has been 3 days have not heard a word stinks that you don’t talk to location you rented from you get some general number. Who is held accountable for not caring to call a customer back.. guess you don’t care
Charles D. en
I went to the original drop off location and they were closed. The person that was there said they couldn't help me so I had to drive across town to this other location and then pay for the extra miles.
Cale S. en
We dropped off after hours and the process went smoothly. However there wasn't anywhere for us to park. Every spot in the lot was full.
maria a. en
Keep up the good work: timely assistance, friendly, (needs to explain application steps better)
Jorge G. en
Rude customer service from the person on the counter to the mean person that received the truck. Plus I got doubled charged!!!
Matthew Z. en
This was a great experience overall. I can’t really imagine it going better.
Aml T. en
Will always use for my needs.
Rita S. en
Appreciate the employee's patience with me!
Kou S. en
Not necessary this location, but I made reservation for a 5' x 8' utility trailer and it was put down as the 5' x 8' Cargo Trailer. Wrong reservation. Another concern is that I was not informed over the phone that I should bring any of my own towing hardware. When I arrived I had to pay for a towing trailer wire adapter. It would have helped if I was told over the phone.
Terry H. en
Estimated time for installing a trailer hitch was 1 hour, depending on interruptions for the installer. It took 2 1/2 hours. Customers should be told to leave their vehicle and come back in 3 hours.
Carlos A. en
Picked up a cargo van on 5/25/19 at 7:45am. The sole employee sounded and acted grumpy by the time I interacted with him at the counter. Through dialogue found out he was the only employee. When I left the counter there were 5 customers waiting in line. I returned the cargo van at 6:40pm the same day. I forgot there was a location for returned equipment, I simply parked the van in the same location from which I had taken it earlier in the day. When I got inside there were 2 customers working with the employee behind the counter. He sounded grumpy, irritated. When it was my turn I acknowledged what I had done with the van. With a heavy sigh and a disgruntled facial expression the employee took the keys and cane out from behind the desk. I stated, “I can go bring the van up front.” Again a heavy sigh and disgruntled facial expression he says, “No, I got it.” “Why you having an attitude with me?” Was my question to him. His response, “I’m sorry sir, just been a long day.” Was the response. To late for me. The terrible customer experience had been confirmed for the 2nd time in one day at the same location. I will never return to this location again. I plan on using Uhaul again. I really hope the next location will have staff that look and act happy to see me bring my business to their location.
timothy R. en
Not much space for parking
Jeff B. en
I dropped off the trailer at 7:15pm May 19th and used the self service site. It failed to find my location giving an error that would not let me proceed further. Very frustrating and I had no way to prove I dropped it off at that time. I was charged another full day rental.
gene r. en
Reasonable prices
Lani P. en
I was supposed to pick up in St. Paul but the trailer wasn't there when I got there. Please make sure it's there before the customer is scheduled to arrive so we don't have to drive all over town! It was a waste of time and I was late to pick up what I needed.
Aml T. en
Keep it up.
ronald o. en
none
George A. en
Have the trailer swept out. There were metal filings and dirt in the trailer when I picked it up.
Conner K. en
The check-in was very slow.
Talia A. en
Attendant was quick and kind. Was apologetic for our experience at Sioux Falls. I would recommend this uhaul location
Tim M. en
You're not going to get much better than the service from Bryn.
hanumantha m. en
Overall the service is good and courteous. Will continue to do business with you in future too.
Mark R. en
The personnel were very helpful in dealing with my difficult situation, including detaching an incorrectly attached tow dolly.
Ronald B. en
Service is always efficient, cordial, and ready on time. I have used this site for years and have had no problems with the equipment or the people
Deryk B. en
Great customer service, thurough explanation of everything, 5 stars
DEBORAH C. en
Drop off was so quick and easy. I went in to the store to check out, not realizing that the employee had already been out to check in the truck. He didn't realize I was in the store waiting and I didn't realize that the check out process was already completed!
David M. en
Service rep needs to be more attentive, he was lazy. Should have a little more space for customer cars. The overall location is not ideal for exiting/returning vehicles.
BARBARA w. en
Very nice employees. This was my first time hauling a trailer, so they even helped me back up my trailer. Thank you so much!
Pamela T. en
Overall experience was great, fast and efficient customer service. Only downside is getting into and out of the location and limited parking.
arthur a. en
Brent was not professional on check in or out. Stated he was busy when I requested bill break down. Maybe he needs help at the site.
Mary L. en
Customer parking area very small. Everyone working at this site was SUPER NICE. Great customer service. Thank you all very much.
LANI G. en
Direct access heading north is not possible. Need to drive through McDonalds parking lot. Very inconvenient. Difficult to understand attendant because he spoke so soft and fast.
Bruce L. en
The equipment was ready when I arrived and was in good condition. The trailer worked flawlessly, I was very happy with it performance. The representative at the pick-up location did a good job. The only problem was the wait to pick up the trailer and drop it off. The guy was along, I waited 10-15 minutes with picking up the trailer and 20+ minutes to drop it off - something to improve on. Overall, a very good experience and would us U-Haul and this location again.
ALHAJI C. en
U Haul services is extremely the best of the best. I've always enjoyed renting truck and trailer from U Haul. Keep up the magnificent work!!!
Eric A. en
The person who helped me when I checked in was extremely rude and had 0% customer service skills. Almost angry. Maybe he forgets who the customer is and contributing to his paycheck? The person who helped me with return was friendly. Truck was fine but inside of windshield was very dirty with multiple suction cup marks that was very distracting when it got foggy during rain. I will probably go back, but not certain if I have to deal with the one guy.
Linda Y. en
Derrek was above and beyond pleasant, respectful, helpful, and competent. He's an asset to your company. And the truck was clean, comfortable, and easy to drive. If I ever need another moving truck, I wouldn't consider going anywhere else. (But I never want to move again!)
Mike M. en
On site rep was GREAT, experience and friendly
JENNIFER C. en
Customer service could be more friendly. Rental was easy through online system and vehicle was clean and in good condition.
Joe B. en
Moving is always stressful and a large change in one's life. My husband has anxiety and was nervous to drive a u-haul truck in the first place. When dropping off the u-haul, we couldn't stop the truck at the designated spot since the location is small and there was not enough space. The employee was rude, impatient, insensitive and terrible at directing the equipment drivers. Instead of politely guiding the drivers, he screamed at people and was not clear in his directions. I drove up and informed him that he didn't need to be rude and instead of apologizing, he responded with, "I wasn't talking to him. So just drive your car around." My poor husband had dealt with a terrible day of moving luck, was injured during the move and had his brother in the hospital and this employee being rude was not acceptable. I informed him that moving is already stressful and he could be just a little bit nicer. I hope he loses his job because we are affected emotionally and are never returning.
Anthony L. en
Although I pre-ordered a dolly, if I end up not using it, please give me some credit or dollars off a future reservation.
travis b. en
Fill the tanks and lower the price then maybe. Just too expensive
David S. en
The truck drove like a tank - bumpy (not the roads!); rough downshifting ever time I had to slow; not a comfortable ride. The rental agent was good.
Robert G. en
Customer parking can be a little tight. Overall the gentlemen that help us out where efficient and polite.
Justin B. en
Positive experience
Matthew L. en
The staff was incredibly rude. Worst customer service ever.
Storm A. en
Adjust the layout of the place. I wasn't sure whether to go left or straight when I walked in. No issue otherwise, great service!
Carin R. en
Customer service, be more involved ... less sad looking or non informational
francis i. en
Charges is too high. $19.95 for rental n $1.19 for rate!!!! Charging for insurance too, I was highly disappointed is the fee.
Taylor J. en
everything was great. Except the person who took the rental return was an absolute jerk. very rude in the return process.
john r. en
None. It served its purpose.
kathleen S. en
Very friendly
Kalon G. en
Was never emailed a final bill as I was told I would be. My bank account shows I was charged an extra $25 though I left the vehicle with more gas than I used and there is no way I caused even small damage.
Petter A. en
Theguy understood right away the brake issue- after I dragged that trailer 1300 miles with a stuck brake- so I appreciated him for that. But I was NOT happy that he could do nothing to refund me partially for dealing with that
Thomas C. en
I had a truck confirmed at a specific site, close to my house. 4 hours later I received a message saying my pickup and drop off location had changed to one 20 miles further. This added to my mileage bill and was very inconvenient. If the truck was not available at the Selby location you should have said so instead of promising one thing and then changing last minute.
Mary w. en
The guy who provided my customer service was wonderful
Casey T. en
Drop off was easy and friendly.
Jaime L. en
Wouldn't even know where to start. Needless to say, I did not feel welcome... I'm still shaken with frustration and anger.
andrew H. en
The location is decent based upon our move, but seems to be "shoe horned" into property adjacent to an auto dealership. Nonetheless, it is less than a block off the major freeway, so that makes for a quick in & out. I had to wait behind 5 people for pickup on a Friday morning, so I would like to see an additional employee on staff for busy pickup time(s). Drop off took less than 4 minutes, so that was nice. Great price for a great little 5X8 trailer!
Nicholas S. en
You should bring the pickup inside the night before rental or shovel out the snow. The whole bed of the truck was full of snow and so was the trailer I rented
Timothy p. en
Quick and easy with you’re professional staff, thanks so much
Chris G. en
Thanks.
Devin F. en
I drove 45 miles and was charged for almost 200. Manager refused to investigate because I didn’t have a picture of the odometer when I picked the truck up. Either someone made a mistake on the paperwork or the pickup location wanted to make some extra money.
Jamesha S. en
This was my first experience and I feel they can improve user experience in assisting customers.
Roland C. en
All is well
kathleen h. en
To begin with, I called the Blaine location and, apparently, was transferred to a call center. At no time did the service representative explain to me she was reserving a trailer at a different location (New Brighton). After driving to Blaine I was told I had to pick up the trailer 7 miles away. The person (manager) who helped me at the New Brighton location was rude, abrupt, and dismissive. I would never refer anyone to that location.
Erik L. en
The guy working there mumbled a lot. I didn't even hear him offer a new trailer hitch for me. I had to go pick one up from Menards and then come back.