Customer Reviews for U-Haul of Neptune Beach

7,429 comentarios

600 Atlantic Blvd   Neptune Beach, FL 32266
(West of 3rd St next to Publix Across Beach Diner)

(904) 249-3786

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(904) 249-3786

600 Atlantic Blvd
Neptune Beach, FL 32266
(West of 3rd St next to Publix Across Beach Diner)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I'd like my cash deposit back that I paid for a vehicle towing trailer that was rented to me but not even suppose to be in use due to the condition. Also, I was charged a 90 deposit for using cash and was told I'd get that back when I dropped it off. The drop off location did not do any cash transactions . I was told they would mail me a check. Although when I verified the address online; it's erroneous. I work for a living and I do t have time to deal with all this shananoggins just to get what's rightfully mine inconveniently due to the incompetent, negligence of your poorly managed Jacksonville location. Thanks.

MINNIE D. 
Clasificación:
5.0

Awesome service

Susan S. 
Clasificación:
5.0

Awesome service!

Susan S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Bradley R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clement N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

Everything was great !

KRISTIAN C. 
Clasificación:
5.0

Excellent in every way…

John P. 
Clasificación:
5.0

Fantastic operation. Much better than the pick up location.

John P. 
Clasificación:
5.0

Did not have hand truck I ordered which was a major disappointment. Staff was overall quick to respond.

Michael C. 
Clasificación:
5.0

Just great as always.

Elizabeth D. 
Clasificación:
5.0

Nothing the women at checkout was very helpful and made sure I had everything I needed

Mike S. 
Clasificación:
3.0

Not being ale to speak with the actual pick up and drop off stores was frustrating. The calls went directly to a central call center. Even the simplest of questions took forever to speak to anybody.

Shannon L. 
Clasificación:
4.0

Great Experience!

Jim G. 
Clasificación:
5.0

This rental went extremely well. I have no recommendation for improvement.

Donald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lois H. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe M. 
Clasificación:
5.0

It was great I needed it last minute in a state I was visiting for 1st time and they was easy to get to got me “hooked up” and back on road real quick while another customer was being helped me and other customers laughing having good time That a sure sign of a good atmosphere thanks uHaul 👍

RHONDA L. 
Clasificación:
5.0

The guy hooked me right up quick and easy

patrick M. 
Clasificación:
5.0

Awesome crew lead by Tracy, thanks guys...

FERNANDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica C. 
Clasificación:
4.0

Thoroughly check equipment. We picked up at 5:30pm, and woke up to a flat tire the next morning.

Melanie M. 
Clasificación:
1.0

I had to drive extra miles, however I was told it was .40cents a mile. They charged me $1 a mile. Took a huge hit to the bank. Good customer service but misleading

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER A. 
Clasificación:
3.0

Now that the app is available to check yourself in, the people working aren't as helpful as they probably should be. There were 3 people onsite and only one person, not even in a UHaul shirt, helped me get the key out as the box was stuck. Those key boxes should be better maintained. The app is another story. It's a little cumbersome. I understand you need info on the person renting, but.....there seemed to be duplication for photos and some info. Supplies are limited....I could not get a furniture dolly. All accessories were in a cage outside and it was clear that a couple of the guys were not willing to help. One looked out the window when I inquired about a furniture dolly and said, no, we don't have any...he barely even got out of his chair behind the counter. Overall, it was not a bad experience but again, there were at least 3 people working and only one was even the least bit responsive.

Kathy H. 
Clasificación:
1.0

The truck was damaged, hole in the roof that let in rainwater (known issue - the little x's stickers where qll over the outside). The customer service at the origination location was worse than I've ever encountered (military, dozens of self moves over the last 20 years).

JOSHUA K. 
Clasificación:
5.0

Very helpful employees.

Dwight V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan G. 
Clasificación:
5.0

Have dealt with this location many times and am always happy with the experience.

James T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
4.0

The return process is horrible! Even with using the wifi at the location, it would not allow me to return my truck. There was no posted emergency contact number. I found a number through the app and hold time was over 30 minutes. I used the IM for return, but had difficulty with attaching picture files via that method. The whole process took 45 minutes for the return. I am not sure that I will use U-haul again as a result and I typically rent an item every 1-2 months

JOHN H. 
Clasificación:
5.0

Employees were friendly and helpful.

timothy B. 
Clasificación:
4.0

All was great.

Robert B. 
Clasificación:
5.0

Just great

Elizabeth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ty M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JODI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin D. 
Clasificación:
5.0

I don't know. Staff is competent and knowledgeable. Also professional, yet still personable. I always come to this location and always will.

GILBERT F. 
Clasificación:
4.0

Big thank you to Bradson - so helpful! Great employee!

SHAWN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose R. 
Clasificación:
5.0

The whole crew is awesome...

FERNANDO C. 
Clasificación:
3.0

Document existing damage better and on app Acknowlege drop off in app during working hours

Aaron L. 
Clasificación:
5.0

Everything was great!

tim K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD T. 
Clasificación:
5.0

This was a pleasant experience.

Darion S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camille L. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe M. 
Clasificación:
5.0

All went well for me at this time at this location. I was there at an early time and only one customer was in front of me so service was very good. Thank you, Tony

Anton H. 
Clasificación:
1.0

Employee was extremely rude. Had 2 poor condition trucks. One had a very loud rattling noise. The next had the check engine and oil change lights on. Terrible experience with a very unprofessional employee.

Mathew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis eduardo P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKIE M. 
Clasificación:
2.0

This location needs more staff. Waited just at 40 minutes to pickup my rental after the store opened. The one gentleman was doing his level best while being overwhelmed and one of the POS terminals couldn't take cards. Need to upgrade that and increase staffing.

EUGENE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd C. 
Clasificación:
3.0

Rented my truck 2 weeks in advance, was called the day before my move and told they didn't have my 15 foot truck, would put me in a 26 foot, really stressed me out. Spent my day before my move trying to get the issue taking care off. Manager finally found me a 20 foot truck at same location. Staff was very patient in trying to help me out. This shouldn't have happen in the first place. Truck had breaking issues, very dangerous, let drop office know.

FRANCISCO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARPER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEVI F. 
Clasificación:
4.0

As always, you folks came thru for me, when I needed you!

DAVID B. 
Clasificación:
5.0

Friendly, prompt, readlly available equipment. All team members helplful! Accurate billing.

JeanMarie F. 
Clasificación:
3.0

I was NEVER contacted about my reservation. I went to the wrong location because no one told me where I was picking it up. The location didn't have the equipment that I added to my reservation.

Allyson O. 
Clasificación:
5.0

Disappointed no appliance dolly available😩

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco F. 
Clasificación:
5.0

El cliente no dejó un comentario.

rick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nate D. 
Clasificación:
3.0

Long wait times in the lobby, just seem surprised when you come rent something

Vincent S. 
Clasificación:
5.0

We tried to drop off the truck at our return location but they were closed. We got to the location at 4:50 pm.

Bob O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard M. 
Clasificación:
5.0

Matt Friend was the BEST customer service representative of any company I believe I have ever dealt with in my 30+ years of renting equipment. He was efficient, kind and helpful in explaining all of your products. Give that man a raise!

Kristi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED L. 
Clasificación:
5.0

Love the team here!

Sean R. 
Clasificación:
2.0

Location did not check in Uhaul till the next day knowing the terrible experience I had with trying to drop off my uhaul. Uhaul gave me a bogus location to drop off at and after an hour on the phone they gave me this location. I told the guy the horrible time I had and did not even check in my uhaul till someone called to ask if i was bringing back and let him know I already returned.

Rachel H. 
Clasificación:
5.0

online reservation was easy. the in-store representatives were friendly, knowledgable, and helpful

Heidi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nirav P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lukas Z. 
Clasificación:
2.0

Reserved cargo van via truck share, manager never left the keys, I had to wait in the parking lot for 90 minutes for the store to open. The manager didn't want to hear anything I had to say or offer an apology...nothing...was very rude. Even made me get my own dolly and haul it to the truck.

Kimberly S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B. 
Clasificación:
5.0

Awesome experience with fast svc check out and check in

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
5.0

Tracy made the rental process very quick and easy.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD C. 
Clasificación:
5.0

I have a real hard time getting help when I need to extend. Maybe adding a different way to extend your reservation if needed. Thanks again for your help.

Elizabeth D. 
Clasificación:
5.0

Good people!

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra K. 
No se han enviado comentarios para esta ubicación.

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