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John C.Customer Reviews for U-Haul of Neptune Beach
Testimonials From Recent Customers
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Convenient, friendly, quick and easy
Martin G.Vehicle pick up and return were effortless. The customer service was professional and friendly.
Bryan S.The original drop off was way too small This drop off site was big and organized
james G.Great service!
Richard F.The truck had bald tires bad breaks not comfortable I feel should be comp for this and also windows were dirty
mark S.Nada
Richard P.The truck had trash in the cup holders. The employees were very friendly and helpful.
Terry P.Impossible to speak with anyone at your 1800 number. Between an hour & an hour & a half. Totally unacceptable customer service. I'm questioning a toll 9046142400
Jules A.They charged me for 3 days. I only had the uhaul for a day and a half and put the key in the drop box. Also I only went 2 miles and they charged me for 9 gallons of fuel.
robert D.Tracey take very good care of the equipment. The best
Victor S.Always great location
charles L.Always satisfied with Uhaul!!!
jaritza G.The vehicle I received had engine troubles during my move, attempting to climb hill in Tennessee I could not get the truck over 45 mph even with my foot to the floor. When the truck was parked it gave of a definite gas smell but could not locate it during the loading process. After unloading it I noticed a few drops on the ground and also on a bracket near the gas tank. During the trip the whole front end seemed to jump and bounce a lot.
Franklin T.When booking the reservation, the system offered a discount to return the equipment to alternate location, and that it was 17 miles from my destination. In actuality it was 37 miles from my destination and a 50 minute drive.
Nathan M.Neptune beach location made drop off easy, and staff was friendly in helping me resolve my billing issue.
Nicholas A.Small lot for as much equipment that was there.
Anthony L.Unfortunately, I was renting equipment at the end of the month. The staff at the location did their best to be quick but there were so many people trying to rent units. I was sent to (2) different locations and I had to come back 4 times to try to get my trailer. I had a 10:00am pick up but did not get the trailer till 1:30pm. Everyone was very nice and I commend their patience with other clients.
Janet W.great people great service
John P.The guy took great care of me. In and out in less then 5 minutes.
Kevin M.My truck was leaking gas on my driveway of the new house, so thanks for staining that. Truck couldn't go up a hill without losing speed and shaking violently.
RYAN S.Out location here close by is always great.
Bill W.These guys are great.
Paul K.Everything was in order. When I checked. In to return the truck I forgot to tell the girl that I thought the truck dragged a little. It seemed that it used a lot more gas than usual going to the same place. I will give them a call tomorrow. Other than that everything was good. Thanks.
Elizabeth D.Great service, quick and easy!
Natanael C.Tracy is an exceptional asset to U-Haul. The entire experience was remarkable!
charles B.Great people to work with. Thank You Patty Harrison
Patty H.The pick up rep was quite helpful and pleasant. He was great. Everyone drove away with a smile. It's rare to encounter excellent performers these days.
Rhonda J.I had a 40 min. wait in line to pick up a reserved truck. When I returned the truck, no one came out to check out the truck, I had to go inside the store and finally was told they would email me a receipt. The truck smelled like cigarette smoke too and the windshield was dirty, but the truck and bed were clean.
Carolyn S.Commented manager
DAVID W.Told me she would get back to me about a discount that I was to receive. Never heard back.
Mike S.Very friendly helpful staff
ted S.Super friendly and helpful staff. I was able to get done what I needed and staff eased my stress and answered all my questions/concerns. I will be using this location uhaul in the future and recommend to family and friends.
Rebecca C.All the staff I interacted with were exceptionally courteous, friendly and very fast to process everything. It was a very pleasant experinece both on pickup and return.
ALEJANDRO L.See above comments. Staff was rude as well.
Erran G.I have no idea what customer service skills or training the GM Tracy was provided I suggest she take a refresher course . The pickup irented was infested with roaches I sent photos and try to reach someone in management at that location every day from the second day I rented the truck no one ever got back to me oh a couple of people did tell me that they noticed the complaints on my account but no one ever offered to help her any kind of compensation any type of assistance or anything at all however I contacted corporate office explained so they can be documented as well your chat feature does not offer a corporate number because they say that they don't have one anyhow I just had a very horrible experience moving is stressful enough in its own self no one wants to take filthy nasty roaches to their new home no one and when I say infested I mean infested I spent my own money to buy a fogger and a fumigate exterminate the truck myself wasted two days of my time cleaning that up so it took me an extra two days to pack when I called to extend my rental which I did for a couple of days until I could no longer get anyone to help me I was frustrated at this point so I stopped calling and I stopped paying guess who called me after that Ms GM Tracy she needed her truck back she states she was calling me about the complaint that she noticed on my account however at this point she's going to have to go ahead and report the truck stolen never once again mentioned anything about my problem or my complaint. I should call her and talk to her about it you know what I've . I know your phone calls are recorded I know she was it was brought to her attention about the complaints I had she could have done something better than oh suggest that she report the car stolen but that was the only way I could get her attention since she wasn't answering any of my messages over the week however I will never use you all again especially that location and I will make sure that I report best nasty nasty nasty nasty infestation to every person I know in my local area
George B.The truck seemed a bit rougher ride than the last time I rented the same size truck.
Marty P.Guy that worked there kind of had an attitude but overall he was helpful
Gian Piero C.Oxygen sensor defective on vehicle which got roughly 3 miles per gallon. I was over billed for my rental and had to fight to get it corrected. Hat's off to the GM (Tracy) who worked hard to make it right.
Edward B.Great service! Clean truck!!
James J.Excellent service by the lady manager. Very efficient.
LEONARD S.First truck they assigned had mis fire from start I have returned the keys and Got another truck which guy was lazy to give me new paperwork he said it should be fine. New truck had alignment issues and exhaust leak. Also ordered appliance dolly. This location has no appliance dolly what so ever they send me to another location which wasted gas time and milage charges just to pick up appliance dolly. Thankfully manager was nice at the Southside & beach blvd location gave me one for free. I returned it back to my original location. Now after 1 week later I came and asked truck with appliance dolly. They said they don't have it. So I cancelled my reservation and never rent truck from this location again. I'm going to get my truck from Southside. Such good location poor management here in Neptune beach. BE READY FOR UNPLEASANT EXPERIENCE
ETHEM G.No change - just continue the professional, and personable, service as well as good equipment - thanks!
Steven P.When I was picking up the truck, I was told that the dolly that I reserved was not available. This was very disappointing. I don't really need a truck if I can't move the content that I am moving. Fortunately, I had a friend that had a dolly. Otherwise, I would have left without the truck. Also, you should make it clear that the 10' truck does not have a ramp. I realized this too late and it made the move almost impossible.
John R.