Comentarios de los clientes para U-Haul of Neptune Beach

Kind friendly clean love uhaul

Be more aware of your customers, it's extremely upsetting to get double charged. Need to be on top of checking vehicles in shows that you care about the customers and the money being spent

Smaller location but helpful.

Very good, just so pricy. Which of course has nothing to do with the service.

The Team in Neptune did a great job. Quick and even had the part I needed to get on the road. Well done and thank you - John

Took a little longer to get the truck rental due to the inexperience of the young lady who assisted us. Training would help

Was hoping for taking it across country behind my TV that it would have been washed and clean.

Tracy was awesome, this is the best in the USA. After many many many military moves this is has always been the best, and She has provided the best customer service I have seen...that is across hundreds of businesses...the best,

Customer service at both the pick up and drop off locations far exceeded our expectations. Employees went out of their way to help us.

Too busy. Wait time was horrible. Not due to staff, just people who have issues.

Very pleasant and helpful staff.

Stop sending so many emails!.

Very nice, fast and easy.

This is the best U-Haul location in the United States. Tracy was awesome, she answered every question I had and explain the entire process for checking out the truck And returning it. Additionally I had to change the number of pads and she was able to immediately accommodate my request. Best customer service and customer focused business I've seen! I also experienced the same outstanding service when I went there and Purchased some supplies for this move! This location and Tracy in particular is the best!!!

Fix the kinks that are in the Truck Share software. while the customer gets the notification that the application is finished you find out otherwise when you get to the U-Haul office. This happened not only to myself, but to at least the two other couples in line to pick their truck up. The procedure took twice as long as coming in cold to request a truck. The drop off instructions are also complex. You have not taken thought that the people who worked long and hard all day do not have the mental ability or desire to follow so many instructions as presented at checking in. After the long day arriving late to drop off, we were so over the instructions to take photos that we locked the keys in the cab.

Good experience. Easy drop off.

Very professional service

Truck smelled of cigarettes and had trash in it upon pick up. Issue was quickly handled however by the team.

The equipment was in working condition, but it was not cleaned out in the slightest. It was covered in sand, but since I wasn't moving furniture it was okay for me to use. The location normally has what I need when I need to rent something, but there is never more than 2 people working making it a long process to get the equipment. This time when I went, 1 person was doing propane and the other, who is very slow (prior experience with them), was taking her time helping hook up a trailer and chatting with the customer at their vehicle. What should have taken 15-20 minutes, with waiting, took almost an hour.

The location is not to blame. The company is. I had a reservation that was not honored. I started at the Normandy location, where I encountered the WORST employee ever. I had to pay to get to this location. Then I was told no trucks in my required size. If I need a 10 ft truck, don't offer me a 26 ft truck. My reservation was for 11AM. My hired help was on the clock. I did encounter an EXCELLENT phone service lady who worked diligently and found me a truck at Neptune Beach. Another paid car ride. They young lady was fast and courteous. However the truck door had to be slammed to close. It became worse during the trip. So between 3 locations and 4 hired car rides, losing my paid helpers and 5 hours lost, having to get a hotel that night, trying to hire movers for a Monday , and not being able to leave until 4pm , I just lost time and spent 487.00, I'm exhausted before I even begin a 1200 mile trip. By the way, the ASHLEY location was excellent, it's just the reservation they gave me did not have a good truck size

The male associate was not wearing a mask. The Ladies were wearing masks.

This place has always been great. Until my experience on 10/26/2020. I reserved the truck 9am (use for 6 hours). Around 230pm I called Uhaul to find out if I can keep the uhaul till 5pm (that's when Neptune Beach site closed). I was forwarded to Uhaul central CSR vs Neptune beach and was told by the CSR that I can drop off the van after closing hours with no extra cost. to just drop off the keys in key drop. I cleaned and filled gas and dropped off at 5:05 (theres cameras there I am sure we can see precise time). I rented the 19.99, with 14.00 insurance cvg. and estm. 26 miles (I went over up to nine miles at 0.79 a mile. I was charted about 130.00. I freaked when I saw this. I called today 10/28 and asked why such a high charge. I was told I got charged for an extra day. That's insane. I am going there today 10/28 to speak to magr. and get this straightened out. this is crap. I have been going to this place for years. I have never had this sort of bad experience.

The rental locations were great but the customer service over the phone could be improved

I've been coming here for years. This location did my trailer hitch, sells me propane, etc. I'm not sure what changed, but I had to write a review. I just rented a trailer there, and it was just a pleasant experience. I think her name was Tracy that I dealt with, she must be in charge. It's a busy place, and watching her lead her team was impressive. Other customers had to be as impressed as I was as everything moved quite smoothly. As a former business owner, just wanted to give her a shout out, you have a good one in Neptune Beach!

If the truck says 19 but I pay 71 there's a problem....... I always get screwed by y'all Also, the staff is lazy and shiftless and they act like they're doing you a favor especially the female handling the transaction...... she was awful

Always a wonderful experience at this location!!!

I did the check in a day early online and just handed the keys to the personal inside the store. Did not mention the things that I mentioned here and above comment box.

Getting in & out was fast and easy

Went to Atlanta to pick up a 10 x 5 ft. Framed painting The framing was not completed so I called to see if I could turn in the trailer in Atlanta and was told I would be charged $ 104.00 dollars if I left it in Atlanta. The cost on the contract for the trip up and back was only $78.00 I could not believe that UHAUL would try to take average of a customer like that, very disappointed with your company.

Pick up was quick and easy. The truck I used only had 3700 miles on it. Ran great. Rode good. I'm sure not every truck is that new but my experience was very good

The truck was nice had all the features needed to move fast and safe

Watch for my friend Scottie and give her the same great deal!

This site always accommodates pick up and drop off quickly and easily

Neptune Beach location is perfect👌 .People are knowledgeable and professional.

Eliminate excessive wait time...at location and on phone.

Nothing.....make sure the lady that was at the desk is always present. So kind and helpful with my questions and needs. It felt like she went above and beyond to make sure I was satisfied even though it was oy a rental truck. Awesome experience all around.

Nothing

Very helpful

Everything was perfect.

Great management

Great people worked with me to get a van quickly

Highly recommend this one. I was in and out in less than 5 minutes. Very friendly personnel!!!

Professional, friendly

Nothing guys were great

was told to drop at Atlantic Beach location when i arrived they said i needed to take it to Neptune beach and she was not particularly nice about it, we had driven 7 hrs and really didn't feel we should be responsible to deliver the equit to another location

The service people opened late. The surface people were not able to respond to my phone calls. The truck I rented was damaged.

Absolutely nothing, Keep the same happy faces.