Comentarios del cliente para U-Haul of Neptune Beach
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul of Neptune Beach
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Amanda B. en
Parking lot was hard to navigate. Service was great though.
Rasean T. en
Good experience
Nan J. en
people are cool and nice
Michael W. en
Took less than 5 minutes. Very easy and efficient!
Martin W. en
Staff friendly and helpful
Laura B. en
Quick, friendly and clean
shadrick w. en
More employees who actually work and help for them as well. One worker for that many trucks coming and going is ridiculous.
Rigo R. en
Very rude employee - Krishan. Will never use nor recommend that location again.
Joseph H. en
Only one attendant available to help several customers during peak times.
Carrie O. en
When I pulled in, the gentleman there immediately came to help me. I was in/out of there in less than 3 minutes.
jay c. en
Brandon runs this location perfectly
PERRY G. en
I wish that you can transport a motorcycle trailer with motorcycle to a destination dropping off trailer and when leaving picking up a trailer and transporting it back to original starting point. Current policy requires all local trailer is to remain with renter or face penalty or drop off fees.
william l. en
Very good experience with rental .
Muhamed B. en
We are still waiting from management to correct the invoice. We drove this truck with no AC. They should do a better check of equipment before it goes out the door
MIKE B. en
Not sure how registering online (which is clunky and time consuming) was in any way beneficial.
Hayley C. en
THank you Joe !
stanley m. en
This was a hassle-free rental experience.
daniell d. en
State the insurance rate is by day, don’t just give the total; some people may extend their rental due to unforeseen circumstances. Explicitly state that the utility dolly is not included in the price of the trucks that it comes in. Don’t check a customer out on your phone then leave abruptly without going over the charges etc.
Nolan B. en
I chose this facility because it opened at 7 AM and one that was closer to me did not open until 9. I arrived shortly after 7 and had to wait until about 7:25 before anyone arrived. I called U-Haul and they said the manager was running late. I was offered a $50 credit that I did not realize at the time was for a FUTURE rental. Not much of an accommodation or apology...for a FUTURE date. Pretty disappointed in your efforts to take care of a customer.
William M. en
Agent at location great but location packed full... hardly a place to turn around. But location very clean and after all it was a Monday
Jacob K. en
Nothing. Absolutely PERFECT
Christopher A. en
Location seemed quite busy and under-staffed. This may be an incorrect conclusion, but I am compelled to share the observation.
Doug L. en
Reservations on the web site could be easier.
Marcellus V. en
They have great customer service. Thank you
David M. en
They only had one person to service at least 15 people while I was there. The weight was 45 minutes. So what’s the point of doing online check-in if it doesn’t help your weight time. The person who waited on us was doing an amazing job working as fast as he could keeping his cool and trying to satisfy everybody’s needs. This is not the first time I’ve rented from this location and had long wait times.
Bill L. en
Over filled gas tank above level received; can't do anything about that. Again company policy. Gas gauge only works when vehicle is running; not supposed to fuel vehicle when running. How do you do this? Dealer was backed up; return vehicles had trouble entering. Agent had no time to answer questions or check vehicle. Got no paper work; said I'd get email. 2 days later no email. Tried to call twice and could not talk to anyone; wait time very extreme. Am unhappy with customer service.
JASON N. en
Order for u haul messed up 3 different times first the pick up date was wrong then size was wrong the finally return destination was wrong
Joseph W. en
I was in a hurry to drop off the truck. The staff was busy with another customer and didn't acknowledge me on several occasions. I used the app to perform self drop off. I owed $0.30 for an additional mile and the debit card on file couldn't complete the transaction due to amount. The app is poor quality and not user friendly. I used a credit card to complete check out after providing multiple pics for check out. I have deleted the app and will never use it again.
randal m. en
Good experience. Went beyond expectations. Would use again.
Lynn M. en
This is a VERY busy location and needs addtional personnel. Those who do work here are very nice and helpful--just be prepared to wait a while!
Nelson U. en
took 40 minutes to be served when picking up the truck. 15 minutes to return it. I find a bit too much.
Keith M. en
Nothing Brandon Peele at this location was extremely helpful and professional. You have an outstanding employee he really knows how to give great customer service.
John L. en
This location was amazing, as always. I’ve nevee had a bad experience here. The gentleman was very kind & quick checking my truck out.
Tressa F. en
Team members were friendly and courteous. Explained the different type of vehicles and what each would carry depending on the size of the house or apartment. Bought back a pack of paper which we did not use without question.
Brailey B. en
Your friendly and professional service was outstanding.
Barbara M. en
Brandon was great!!! Thumbs up to him. Give him a raise Thank you
Charlene P. en
Online needs to be updated I made reservations then get call that early morning that there was a mistake there were no 10 ft trucks no where.
Steve D. en
Be more aware of who pulled in first to return their truck. The sales person helped the person who pulled in after we did, prior to helping us.
Ian M. en
Very fast service. Even though I was a day early, the staff members were outside in the lot and immediately processed my truck return. Quick turn around and friendly, conversational folks.
john r. en
Great team at the shop. Thanks again
jay c. en
Fantastic guys here. Always friendly and helpful.
Joseph B. en
Very patient staff.
Neal M. en
The person that checked me in was very friendly. I will rent from this location again.
Joann C. en
HAONG BRAD HIS SUCH A GOOD LIAR.
robert o. en
Guys there are great!
John F. en
Great professional service upon return.
William A. en
I was mislead on a one way vehicle. I was assured by one contract that If I picked up in 3201 and returned to 32266 I would not have to pay mileage. I really wanted a 10ft so made same reservation for a one way and Neptune beach refused to honor this and told me that I was mistaken even thought I had a copy of the cancelled contract to show them. I don't have many choices to rent a truck in the future however U-Haul will not be my first choice going forward
john r. en
Super location customer service. Paperwork was fast and easy. They had my rental history. Good team and great experience
thomas S. en
U-Haul representatives in Neptune Beach Florida were fantastic great service wonderful customer service
Branden K. en
No complaints. Quick and easy.
paul j. en
Brandon, John and Erick were great. However, I had a miserable experience with the call center. I called several times to confirm my appointment. Each time I had to wait up to 10 minutes to get through and when I did the call rep failed to understand what I was asking about.
Patti W. en
We returned the truck after closing time, parked the truck and put the keys in the drop box. Being able to do this was very helpful.
Susan S. en
Had a great experience with the equipment and our rep Brandon was great. The only thing I was a little disappointed about is I requested the truck for Friday and Saturday but the contract was written up for until Sunday and even though we returned the truck in on Saturday, the rate didn't change. The 20 foot truck is listed as $39.95 a day, the contract was for $152.00 much more than $39.95 a day. Pricing is misleading.
Tony O. en
Picked up a 6x12 cargo trailer Tuesday April 30th at 9:30 am. Dropped of Wednesday May 1st at 9:00 am, just to be sure. Get my receipt via email a few days later charged for 3 days rental! My $30 rental went to $90+. Brandon was great, facility was great getting people in and out fast (even mentioned it to Brandon’s co worker when I left), however accounting SUCKS!!! Now I have to spend time clearing the bogus charges. Lost me as a customer! I’ll recommend someone more competent!! What a shame, drove out of my to rent here because of a good experience before. No more!!!
Rolando C. en
N/A
william c. en
The mirrors on the truck wouldn't budge. Otherwise, it was fine. Adding backup cameras and sensors would be a wise choice also.
David d. en
Very friendly and helpful staff
Connie C. en
Great staff very efficient good equipment
Robert R. en
Easy check out and easy check in/return. I especially like receiving paper work and receipt via email. I rented this vehicle to assist a local Veterans group with a local event in which we hosted 11 Southern States with a Veterans Convention. Worked especially well for taking our equipment from our home Post to local Hotel where event was held. Thanks, Robert Richards Jr.
Tarah H. en
Very bad communication from the start. Not with this store.. however my original pick up Location for the trailer was a private owned place (non U-Haul store) .. I did not think that would make a difference. However the woman on the phone said they did not even have someone available to hook up the trailer to my SUV. She told me to go to another location. I called... They didn't have it. So I had to go to yet another location. Atlantic Beach finally had what I wanted. I feel this was unprofessional.
JOEL G. en
The attendant was very careless, and was especially rude to the lady in front of me because she couldn't communicate well in English... That made me feel really bad and as I'm bilingual I was able to interject and translate. The way he was speaking to her was very unrespectful, no eye contact, fast, low volume, I could barely understand him even when he went over the contract. It felt like both he didn't want to work that day and that the fine lady required some additional assistance... Very Sad!
Keith R. en
Please clean the vehicles and gas them up. After signing out a truck I shouldn’t have to drive across the street to put gas in it and wash the windows. No excuse.
Connie C. en
Helpful staff. No wait. Great equipment
david m. en
Great customer service
Christopher W. en
always helpful staff.
zachary t. en
Cannot safely pass someone if your speed is restricted to 75mph.
SHARON B. en
Very helpful and knowledgeable individuals.
norman w. en
Brandon did a wonderful, professional, experienced , fast and proficient job. Lucky to have him and man working with him.
ALEXIS C. en
5th time renting there. Great experience every time
Vishal S. en
Guys at the store were friendly and quick. They were really busy but still got me the truck and out quickly. I have had my hitch done here and rented more than couple times, they have always been helpful and friendly.
Jennifer S. en
Everything was great. Quick and easy. Vehicle was perfect. People at this location are really nice and helpful
patricia b. en
Needs a few more staff. When I picked up there were four of us waiting to pick up. The employee was efficient and polite but I think he could have used some help.
Keith R. en
Surprised to get a truck with 4K miles reek of cigarettes. Other than that,no problems.
mark k. en
Brandon is an awesome person! He helps in every way possible and cares about his customers. Thank you Brandon!! I took some business cards and will be passing them to my friends!
Bradley R. en
I still don't know what the total amount U-Haul took off my card is?
Keith R. en
Great job!!!
james M. en
Great customer service but I put more gas in truck than I used was not adjusted !
Michael H. en
There was an issue with the right mirror on the truck I was using and I pointed it out to your employee and he said theres nothing he could do to fix it so I should just drive in the far right lane from Jacksonville beach Fl to Pooler Ga about 145 miles so yeah I'm not to happy that mine and my families safety wasn't a top priority
Larry A. en
They were very helpful and got a unit ready when I called a day ahead of Schedule We couldn’t be more satisfied.
lew s. en
The truck rattle a little bit, but it got me there and back...
brenda s. en
The employee who helped us was amazing. Could not have done a better job!!!
Melissa G. en
My only suggestion would be that if you tell a customer they will get a credit on the final invoice because they never used the dolly please actually give the credit on the final bill. It’s only $7 but when you are told something will happen and it doesn’t it is extremely irritating. I won’t use this specific location again for that one and only reason. Everything else was great.
Dawn R. en
The staff was super friendly and very patient with the two complicated customers that were ahead of me. I was very grateful for their patience and still being friendly and helpful after being fussed at for over 20 minutes by customers (over things they could not control).
Gary C. en
See above comments
Kimberly S. en
Easy drop off
John W. en
Easy drop off. Quick and friendly
Bailey T. en
Excellent customer service!
John M. en
Thanks for the assist
Suzanne G. en
The steering was off on the truck. It was a challenge to keep the truck in the center of the lane. It kept drifting to the left.
John W. en
The staff was very friendly and helpful, despite being the only one there at when I checked in and have many customers bringing their equipment back.
Aaron N. en
Slight wait but overall great job. They were busy!
Kandy S. en
I’ve used this location many times, even though there are other locations closer to me. The pick up and drop off process is always fast and easy. Have rented both trailers and trucks from them.
David H. en
Have done business with this location for many years. Equipment rentals, supplies, propane refills. Excellent customer service. Knowledgable and proficient. Well-trained, personable and professional staff. Will slways go to this location first for all my needs. 5/5 stars for past many years.
Charles S. en
This is an outstanding uhaul store! I have used their services for over 20 years....
Nina L. en
I was not happy paying more money for mileage. I was not told if I reserved the truck for all day I would not have been charged the mileage. 26 miles equaled over double the rental price.
sunil b. en
Pickup and Return were quick easy and all team members were courteous. Thank you for making my move simple, quick and affordable.
james b. en
Keep up the good work!
Kimberly B. en
Brandon and Robert (?) were both so nice and helpful. Best experience I've ever had at a Uhaul location and I rented Uhaul every year for about 12 years from 1992-2004 throughout Indiana, Georgia, and Florida. Will definitely use them again. Sorry if Robert is the wrong name, but it was stuck in my head. But the guys are great.
ALISON R. en
In and out. Very quick and easy
Paul K. en
Its better to go out of your way to get the service from these guys.
Thomas A. en
This was a great experience with uhaul of Neptune beach fla. Give these guys a bonus. THANK YOU!
RICHARD F. en
none
Mark B. en
I have used your trucks at this location in the past and it has always been a positive and easy experience. Both at the time of pick-up and of return, you folks are always respectful and sensitive to me your customer. I appreciate that a lot. Thank you!!!
nancy c. en
Nothing! I was completely satisfied! The employees were so friendly and helpful!
GRISELA J. en
I always rent in this location because the employersvare very friendly and very professional. They try to do the best they could to satisfied the customers and price is affordable. Thanks for your bussines!!!
Kevin M. en
I rent a lot of trucks from Scott and the crew at Atlantic Beach location and they are always top notch !
Michael C. en
Check in was great, people were friendly, cargo van was clean and new and drove great. Wonderful experience.
Tammy W. en
They are truly the best around at Atlantic Blvd in Neptune Beach!! They always take good care of me!
David B. en
Excellent customer service.
Barbara M. en
We rented a 20ft. truck and a car carrier. Both were in excellent shape and we had an excellent experience and were never worried The staff was very friendly and attentive. This was our second time rental from the location and would recommend them anytime.
Scott M. en
Great quick clean friendly