Customer Reviews for U-Haul of Natick

8,015 comentarios

834 Worcester St   Natick, MA 01760
(Limited parking on site)

(508) 653-5861

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(508) 653-5861

834 Worcester St
Natick, MA 01760
(Limited parking on site)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Folks at the counter were great!

Michael B. 
Rating:
3.0

Customer did not leave a comment.

deanne G. 
Rating:
3.0

Rep was very quick and knowledgable

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

dean A. 
Rating:
4.0

The vehicle (15' UHaul) was creaky, and the back door of the truck was rusty and very hard to pull down/lock. The vehicle had 183,000 miles on it, which is fine, but it felt like some parts/pieces had not been replaced or updated in years. David, the representative who helped me, was excellent at the Natick location.

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

Dean A. 
Rating:
5.0

The gentleman who both checked me in and checked me out was very helpful and did an excellent job.

Matthew M. 
Rating:
5.0

Very friendly and helpful. Van was ready at 7 am as scheduled. great location and people working both pick up and drop off.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO P. 
Rating:
5.0

Customer did not leave a comment.

Leonel M. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
5.0

Great location!

Matthew P. 
Rating:
5.0

I dropped off after hours, was not clear on the process. I did not call the (508) phone number, nor did I check in via the web or app. I just left the trailer in the equipment return line. Seems to have worked...I was charged for the usage, at the rate I expected. Overall a simple and easy process.

Lee L. 
Rating:
5.0

Customer did not leave a comment.

Igor R. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

JeanMichel J. 
Rating:
4.0

Inside of box truck need improved tie-down capabilities

Jonathan P. 
Rating:
5.0

Customer service is excellent

John W. 
Rating:
5.0

I want to thank the team for the excellent service or for providing this extremely important help in our lives. Thank you very much.

Rodrigo M. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
3.0

both the loading and unloading movers were exceptionally helpful and efficient, however during transit my couch was damaged beyond repair and must now be replaced

Maria A. 
Rating:
4.0

Computer (company network, not local store issue) was down so it took 30 minutes waiting to finish contract.

JORDAN M. 
Rating:
5.0

Customer did not leave a comment.

Yorick V. 
Rating:
5.0

Customer did not leave a comment.

Jasmine R. 
Rating:
5.0

Customer did not leave a comment.

Ray S. 
Rating:
4.0

Customer did not leave a comment.

Kerry C. 
Rating:
5.0

Customer did not leave a comment.

Mitchell E. 
Rating:
4.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Cecilia K. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Nothing

David S. 
Rating:
5.0

Good

Cristiano S. 
Rating:
5.0

Customer did not leave a comment.

amanda H. 
Rating:
5.0

Only negative experience happened when I dropped off the truck after hours. The website would not let me complete the transaction. Other than that, very pleased with my engagement. Dan, Vanessa, and Kyle were professional and helpful.

Errol N. 
Rating:
5.0

Customer did not leave a comment.

edmur R. 
Rating:
2.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Anne C. 
Rating:
5.0

Customer did not leave a comment.

Ruiyang C. 
Rating:
5.0

David and another young man helped me(last name starts with SCH, I think) . Both was extremely helpful and kind. Thank you for such great service.

Peterson G. 
Rating:
5.0

Staff was the best ever. He has only been there for three months but he was amazing.

Kurt S. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
1.0

The service from the agent who was working the store was poor at best. The agent said to my face that he could not get me a printed copy of my receipts for the truck rental and my U-Boxes because he, "had no paper" with which to print a receipt. Days before I had received a printed copy of moving supplies from the same location. Is truth and responsibility too much to ask? Also, the two U-Boxes I reserved could not be returned to this location, because there was no space to store them. Save yourself some time and find another service. Not sure that I'll darken the door of U-Haul again

Benjamin A. 
Rating:
5.0

Quick and easy - Daniel who helped us was great and explained everything (without doing that thing that happens some places where everything is overly explained as though you've never rented a vehicle before).

Katherine W. 
Rating:
5.0

Never received confirmation that I returned vehicle at around 2:30pm on Sunday 17.

pam B. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

michael R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Quick review of how the van controls work

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Laura E. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

I'm completely satisfied 😌

Marcelo C. 
Rating:
4.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN D. 
Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
5.0

If possible, please follow up with Natick site to email me my final bill. I never got it. Thank you.

John S. 
Rating:
5.0

Everything went smoothly. The process went flawlessly!

Barbara B. 
Rating:
5.0

The pick up and drop off process was so easy!

Brian T. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
4.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Casey W. 
Rating:
5.0

The Truck had a "check engine" light on which was pointed out at the time of rental, however, it's a concern and should have been fixed prior to renting out - if something else happened that triggered Engine Light, I would not have known ...... Also, Driver's side window lever was missing a handle - very difficult to roll window up and down and the roll door at the back of the box needs attention as it slides very rough

Jay S. 
Rating:
5.0

Customer Service was Great

Gerald J. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Thales F. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Helen L. 
Rating:
4.0

The van we rented had a tail light that was popping out of the van. I was concerned that it would get worse during my trip and was told not to worry about it. It should have been fixed prior to me picking up the van.

Diane S. 
Rating:
5.0

I think you did everything as expected. I am satisfied.

John S. 
Rating:
5.0

This group of folks working in Natick now are fantastic. Hope you can keep them there. Excellent customer service.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
4.0

Alternate pickup location should not be on the other side of a major waterway (Delaware River) connected only by Toll Bridge.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Edmilson M. 
Rating:
5.0

Customer did not leave a comment.

JULIO M. 
Rating:
2.0

Customer did not leave a comment.

Riccardo R. 
Rating:
5.0

Great customer service AND ease of rental.

Luz G. 
Rating:
5.0

While the Natick branch was amazing the rest of the uhaul company is terrible. Reserved a truck originally for a one way rental over a month before my move in date. Got a call at 5:30 the night before telling me they didn't have a rental available. I had movers scheduled and plans made but uhaul didn't care. Luckily the local branch (Natick) had a smaller truck and trailer available for rent, but only as a local rental. It was a big hassle but better than the solution uhaul had which was change my move in date. This company really needs an overhaul

Charles F. 
Rating:
5.0

Great job! Easy to pick up and drop off Thanks for the great service.

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Hubert H. 
Rating:
5.0

Customer did not leave a comment.

Tony A. 
Rating:
5.0

Have more staff on spot

HUSSEIN J. 
Rating:
5.0

easy check-out. Excellent experience all around. THANKS!

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Leanne L. 
Rating:
5.0

I rented a 10' truck. It did the job well. Picked it up and it was clean and ready to go. AC worked very well which helped since my moved weekend was in the 90's. It would be great if all your radios on your older trucks had Aux audio input ports so we could listen to music from our phones, and it would also be good if you had cell phone mounts in all trucks. This is the way of the world now. We all use nav apps on our phones. I brought my phone holder that attaches to the AC vent, but of course it didn't fit/work. Please give us a place please to mount our phones.

Victor P. 
Rating:
5.0

Customer did not leave a comment.

Olga G. 
Rating:
5.0

The reservation process is a nightmare. The information available at the central dispatch was not reliable. The overall rental experience once I had the truck was really good.

Brandon F. 
Rating:
3.0

Cargo area was dirty and full of dust in it. The desk person was rude. The agreement she made was totaly wrong. First thing, she wrote in the agreement that truck had 1/4 fuel but it had 1/8. Second she charged me for refueling charges and gas charges but I told her that I will fill the tank myself and did so. I see se these two charges on my final bill. Totally unprofessional behavior and rude.

Karan M. 
Rating:
5.0

Team was awesome. I arrived at closing time to pickup and the staff member stayed a little late to help me with my rental. Upon return another team member was very friendly to get me checked out.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Ben R. 
Rating:
5.0

Store manager Jake is awesome. Second time using this location and him in charge.

Daniel L. 
Rating:
5.0

The cars are in great condition and good service

ROBERTO P. 
Rating:
5.0

Great customer service!

John W. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
1.0

Kamil worked very hard to help w/our U-Box. Even w/online prepayment, checkout still took over 1 hr. At return, he could not locate our contract in the system. After providing, we still got charged.

Lyman J.  |  Overall Experience 
Rating:
4.0

I would really appreciate someone contacting me from DistrictOr higher statue in the company there is a situation that has occurred and I feel like I am stuck because of the situation

eusida b.  |  Overall Experience 
Rating:
5.0

The manager (guy who speaks French) was extremely helpful and very personable. It was a pleasure to interact with him. Would highly recommend.

Robert L.  |  Overall Experience 
No reviews have been submitted for this location.

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