Comentarios de los clientes para U-Haul of Mount Laurel

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Mount Laurel

Clasificación general:

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Gale B.
Clasificación:

El cliente no dejó un comentario.

Carrie R.
Clasificación:

I will never rent from you again. It was nothing but problems. It took me 3 hrs to pick a truck up that I had a reservation for at a pick up site. I got there and it was the wrong site eve tho I had an email confir.ing the address. I will not waste my time with you guys again. I rather pay more at Penske

Phillip K.
Clasificación:

Mobile check in was canceled on me without anyone even contacting me. I was running a little late so they just canceled my reservation. I then talked to the person in the store and got a truck at 9:30pm and he asked how long I needed it for. I said overnight but I can probably have it back at 2, maybe 12 depending on how fast things move. I got the truck back at 12:20. They tried saying the attempted to call me and the number said they don't know a Phillip so they had the wrong number apparently and my father's phone was called and he was busy helping me move and didn't get it but they left a voicemail saying they were flagging the truck as stolen. They also charged me for a 2 day rental on the truck. They were absolutely horrible and will never use this location again. Never had these problems elsewhere.

Ken S.
Clasificación:

El cliente no dejó un comentario.

Said S.
Clasificación:

Some one scrwe up the costumer and charge every costumer $5.25 for gas steelen the costumar and a charge tax on insurance illegal

Jonathan E.
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El cliente no dejó un comentario.

STANLEY B.
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Great service and good equipment. Keep up the good work.

James G.
Clasificación:

n/a

Francis F.
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El cliente no dejó un comentario.

George P.
Clasificación:

Good job

theresa H.
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El cliente no dejó un comentario.

Ronald P.
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El cliente no dejó un comentario.

Esmeralda T.
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Employees are awesome really nice and pleasant. Over all Great job .

John F.
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El cliente no dejó un comentario.

Abhishek D.
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Not sure if van had been sanitized

Glenn B.
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El cliente no dejó un comentario.

Jessika B.
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Waited over 45 min due to employee error and was never told the issue until I asked. Very poor customer service. I lost a job due to the delay.

Edward K.
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I was charged a cleaning fee when I got the trailer filled with leaves. I didn't make a big deal about all the leaves

Michele F.
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El cliente no dejó un comentario.

NATACHA M.
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Thank you

Nicholas K.
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El cliente no dejó un comentario.

Amy T.
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Great and quick experience

Stanley K.
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El cliente no dejó un comentario.

Thomas A.
Clasificación:

El cliente no dejó un comentario.

Andrew W.
Clasificación:

El cliente no dejó un comentario.

Gale B.
Clasificación:

El cliente no dejó un comentario.

Sherry D.
Clasificación:

No hello or thank you, just “I need the keys” and “that's it”

Margaret G.
Clasificación:

El cliente no dejó un comentario.

Lawrence R.
Clasificación:

Top-notch customer service, you can even see the smile through the Covid mask, they are always happy to help you. They are the best.

Michael M.
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El cliente no dejó un comentario.

David F.
Clasificación:

El cliente no dejó un comentario.

David M.
Clasificación:

El cliente no dejó un comentario.

Alexander S.
Clasificación:

El cliente no dejó un comentario.

KHAYMAN M.
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You guys are great. I always trust your equipment, and your customer service is top notch.

L B.
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El cliente no dejó un comentario.

Mark H.
Clasificación:

El cliente no dejó un comentario.

Todd S.
Clasificación:

I reserved a 20' truck 2 weeks before pick up date and one was not available at my preferred location or any other location close by. So I had to get a 15' and was told I could only take it if I returned it by 3pm. So I will now have to make multiple trips at additional expense and time. it was also not clear anywhere before I picked up the truck that I had a “preferred“ location vs an exact location to pick up the truck. Very deceiveing. I had no idea uhaul could arbitrarily change my location and not actually have the vehicle that was confirmed reserved. Very poor communications by Uhaul. I will be warning & cautioning anybody who's considering using uhaul. The store manager was nice and compensated me with a discount

Anton A.
Clasificación:

El cliente no dejó un comentario.

Brady B.
Clasificación:

Horrible job with communication. Changed the location without letting me know, had to go to another location for help to find out where my reservation was going to be. I was calling the new reservation building and no one answered for about 10 minutes but when the U-Haul manager at the first place that was helping me tried to call, they picked his up immediately. Very upset I had to drive an extra 35 minutes for my reservation and wasn't even told my reservation had been changed.

Marzena O.
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El cliente no dejó un comentario.

Stuart S.
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The guy that helped me, I don't remember his name, was very nice and cool. Very helpful and was very knowledgeable. I would go here again because of him.

Lawrence R.
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Great customer service, very helpful

john J.
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El cliente no dejó un comentario.

ERICA K.
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El cliente no dejó un comentario.

Brian L.
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El cliente no dejó un comentario.

michael S.
Clasificación:

El cliente no dejó un comentario.

Russell C.
Clasificación:

When booked on line as I did there should be a line telling you there would be an after hours fee . Which is more than the basic rental fee ! Not happy to see that as after hours no one was there and I followed the instructions on the window. Not happy with sneak fees.

Aliya S.
Clasificación:

El cliente no dejó un comentario.

Deborah M.
Clasificación:

They automatically charged me for 3 days. Thankfully when they sent the receipt they included time stamps so I was reminded the $52 extra day. For anyone who is too busy they may have missed it. Had I not called, waited on hold to clear it up then I would ha e been charged an extra day. Other then that they were very helpful and would recommend them.

Lawrence R.
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El cliente no dejó un comentario.

Dylan S.
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My guy who checked me out was extremely professional, helpful, and kind!

John O.
Clasificación:

El cliente no dejó un comentario.

Nicholas H.
Clasificación:

El cliente no dejó un comentario.

paul H.
Clasificación:

El cliente no dejó un comentario.

Wendy S.
Clasificación:

Make sure someone is in the office at all times.

Anthony A.
Clasificación:

El cliente no dejó un comentario.

Edward K.
Clasificación:

El cliente no dejó un comentario.

wayne P.
Clasificación:

El cliente no dejó un comentario.

Linda H.
Clasificación:

El cliente no dejó un comentario.

ian C.
Clasificación:

Great Professional service and friendly.

Doug L.
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El cliente no dejó un comentario.

Edward W.
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El cliente no dejó un comentario.

MATTHEW T.
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Location representative at drop off was very helpful and friendly.

Steven R.
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El cliente no dejó un comentario.

Edward P.
Clasificación:

Great place with great help

Ashely O.
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Great customer service, will be using this location again within the next couple of weeks!

louis N.
Clasificación:

I don't like the idea of having a hand dolly and moving blankets secured in the back of the truck. I lost valuable space back. If i removed the tie downs then i am charged. Not customer friendly

Herbert E.
Clasificación:

El cliente no dejó un comentario.

Byron H.
Clasificación:

Great service; quick and easy pick up and return; friendly staff

John F.
Clasificación:

El cliente no dejó un comentario.

Jeffrey R.
Clasificación:

El cliente no dejó un comentario.

Dave B.
Clasificación:

There Is a running light out on the drivers side. No big deal but it should be replaced.

Cecilia H.
Clasificación:

I have several issues with my reservation. But, the Mt Laurel location made sure I kept my reservation and help me with everything since my pick location was changed. I am really thankful to the gentleman. I did have to reschedule anything.

Rick H.
Clasificación:

El cliente no dejó un comentario.

judy A.
Clasificación:

El cliente no dejó un comentario.

Carole G.
Clasificación:

I reserved a furniture dolly at the same time as I reserved the truck. When I got there I was told there were no furniture dollies left. What's the point of reserving if they don't actually hold one? As a result of this I could not bring a large piece of furniture and this was a problem. Also I found the people unfriendly and not helpful. In addition, I wanted to do the phone check in and it did not work. I mentioned this to the man waiting on me and he just grunted. I am going to find another truck rental place next time.

Robert G.
Clasificación:

El cliente no dejó un comentario.

Susan F.
Clasificación:

El cliente no dejó un comentario.

Regina B.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

Truck has a major steering issue, the staff joked about it and made no attempt to replace or offer a repair. It also has bad brakes and the transmission is completely shot. This vehicle should not be on the road. The staff could care less. Furthermore I was overcharged. I will contact my bank if the location does not ante up and refund the charges I was erroneously overcharged. Otherwise I file this is court.

Susan Z.
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Everything was great!

THOMAS D.
Clasificación:

Nothing, Adam was very helpful and through

Robert K.
Clasificación:

El cliente no dejó un comentario.

Ryan K.
Clasificación:

El cliente no dejó un comentario.

Michael B.
Clasificación:

El cliente no dejó un comentario.

Fred Y.
Clasificación:

Staff efficient and vehicle in good working condition.

Reegan B.
Clasificación:

El cliente no dejó un comentario.

Nicole H.
Clasificación:

Absolutely LOVE this location! The people are friendly and the trucks are well maintained! I definitely will do business with them again!

Karl K.
Clasificación:

El cliente no dejó un comentario.

Paul C.
Clasificación:

Helpful and efficient.

JAMES M.
Clasificación:

El cliente no dejó un comentario.

Christine A.
Clasificación:

El cliente no dejó un comentario.

Randolph H.
Clasificación:

Great service, truck was clean and process was easy

William M.
Clasificación:

El cliente no dejó un comentario.

Steven G.
Clasificación:

El cliente no dejó un comentario.

Gale B.
Clasificación:

Great customer service

Benjamin J.
Clasificación:

El cliente no dejó un comentario.

Michael F.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

El cliente no dejó un comentario.

John Y.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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