Customer Reviews for U-Haul of Mount Laurel

5,352 reviews

3609 Rte 38   Mount Laurel, NJ 08054
(Located next door to Martin's Liquor)

(856) 234-9044

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(856) 234-9044

3609 Rte 38
Mount Laurel, NJ 08054
(Located next door to Martin's Liquor)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Christian A. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Gyula V. 
Rating:
5.0

Customer did not leave a comment.

Shim A. 
Rating:
2.0

The location's store representative arrived almost a hour past the normal opening time of 7:00 AM.

Gaetano R. 
Rating:
5.0

great experience

Wayne W. 
Rating:
5.0

Improve your website and customer portal. The experience was quite frustration. It did not let me change my reservation because it would not send me a link to change my password. I had to reach customer service reps who resolved the problem. GET YOUR TECHNOLOGY UP!!!

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Garry L. 
Rating:
5.0

Customer did not leave a comment.

Alla R. 
Rating:
5.0

Customer did not leave a comment.

Justin E. 
Rating:
5.0

I highly appreciated the special care, excellent support and very valued contributions!

Jose B. 
Rating:
5.0

Customer did not leave a comment.

Ivo B. 
Rating:
5.0

Staff was great. Thank you

Jonelle D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey U. 
Rating:
5.0

The staff made the process quick and easy. Very helpful and a streamlined process.

kathleen M. 
Rating:
5.0

Outstanding location. The people who work there are extremely helpful and professional.

William A. 
Rating:
5.0

Customer did not leave a comment.

Gina F. 
Rating:
5.0

Fast and courteous

Robert E. 
Rating:
5.0

Have access to your own gas pump.

Jeffery D. 
Rating:
5.0

Customer did not leave a comment.

DONNA C. 
Rating:
5.0

Nothing. Process was smooth and easy. Personnel were courteous and helpful.

Susan G. 
Rating:
5.0

This place was as close to perfect as you can get. They actually had the equipment on hand when we needed it. They made check-in and checkout simple. They were pleasant they were helpful. This would be my site for all future rentals. Adam was super

Mary T. 
Rating:
5.0

Keep up the current service!

John H. 
Rating:
1.0

Paperwork marked gas tank as full. It was not. I tried to call in to advise the office that was incorrect as I noticed after leaving the uhaul location. No answer. I figured I could leave a message when returning the vehicle. The website had an error after standing outside for 20 minutes taking pictures of the van. I filled the truck up at wawa next door before coming and the website wants to charge me 55 dollars in gas I didnt use. I drove 70 miles and uhaul wants to believe that's going to put the gas tank at half full. OK.

Erick G. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Steve was wonderful. He went above and beyond to locate a large truck for family moving. We will return to this location for rentals!

Lisa S. 
Rating:
5.0

Great staff!!! That's one of the reasons I keep returning!

Harry S. 
Rating:
5.0

Customer did not leave a comment.

Lori D. 
Rating:
4.0

The gentleman behind the counter who processed my rental was very unpleasant and even annoyed at me for no reason. He was obviously in a bad mood and taking it out on customers. I did not like this experience

John J. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
4.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Keep doing what you're doing. Continue to stay positive and cheerful as always ...

Timothy W. 
Rating:
3.0

Location was busy. Corporate phone bank helped us. We reserved a utility dolly but when we picked up rental - no dolly was available, we had to purchase one. Mirror on passenger side was loose and moved but early inspection wouldn't have shown that.

connie B. 
Rating:
5.0

The cashier made sure that it was a smooth return process.

AMARSALMAN M. 
Rating:
5.0

The only issues were due to supply chain and beyond control of the store. The appointment was for one O'clock and the hitch was installed promptly, completed in about an hour an a half.

Charlie L. 
Rating:
5.0

Your app for location did not work I spent over 30 minutes in the pouring rain. I just deposited the key and had no problems. The location was excellent and the service was excellent. highly recommend

Richard C. 
Rating:
5.0

Have straps in the cargo vans?

DANA C. 
Rating:
5.0

This location is great. I've rented at least a dozen times from uhaul and this is the best place.

EDWARD G. 
Rating:
5.0

Customer did not leave a comment.

Christoph T. 
Rating:
5.0

Customer did not leave a comment.

Christian H. 
Rating:
4.0

Customer did not leave a comment.

Pablo G. 
Rating:
5.0

Facility was extremely clean the customer service agents at the desk were friendly, fast efficient, knowledgeable and pleasant. That excellent customer service is what makes us keep coming back to use U-Haul. Thank you for providing excellent customer service!!!

Elizabeth D. 
Rating:
5.0

Friendly agent.

George B. 
Rating:
5.0

Adam was great. Will be coming back for more rentals.

Vincent C. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

lower mile cost.

hampton H. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Nice and easy!

Evelyn C. 
Rating:
5.0

Customer did not leave a comment.

Erica S. 
Rating:
5.0

Customer did not leave a comment.

Julius B. 
Rating:
5.0

Nothing

THOMAS M. 
Rating:
5.0

Fast and friendly service.

Stephen O. 
Rating:
5.0

So nice

Elisabeth D. 
Rating:
1.0

Maintain your trucks better Hire reps that have pride in their jobs Send a district manager to your Mount Laurel location. Aaron is a very bad representative of Uhaul and Steve Zimmerman could care less about his customer base.

Patricia Q. 
Rating:
5.0

Great customer service ... even with snakes (:

Jonathan M. 
Rating:
5.0

Used this location countless times. Great ownership staff and service! Have all the equipment you need.

Ira G. 
Rating:
2.0

If the rental is not going to be where customer requested it certainly would be considerate to inform them of that. I set it up for 1390 Marlton Pike E Cherry Hill, NJ 08034 when I went there the said I had to go to Mount Laurel. I will say Mt Laurel being a dedicated UHAUL facility was super nice and efficient and will use that in the future.

Ray G. 
Rating:
5.0

Customer did not leave a comment.

ALBERT K. 
Rating:
5.0

Customer did not leave a comment.

Gary N. 
Rating:
5.0

Make sure the agent give out current information to customers

Sheila G. 
Rating:
5.0

Great staff. Extremely helpful.

James M. 
Rating:
5.0

great customer service

Timothy B. 
Rating:
3.0

My bill was supposed to be cut in half since I returned it a day early. But it was not

Mark S. 
Rating:
5.0

prompt and courteous service, and they were able to squeeze my hitch installation in early! Thumbs up

Chris C. 
Rating:
5.0

I've utilized moving services and equipment from Uhaul for nearly 10 years for military moves. This is by far the best Uhaul location I've ever been to. The employees were friendly, professional and actually answered the phone! I think corporate should model this location and pass along best practices to make their other stores better. Especially the Cinnamonson NJ location on US 130 S - I received terrible customer service from that location. I will ask for the Mount Laurel location for future moving services to ensure I receive high quality service. Highly recommend this location!

Laurinda N. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

MIKELLD S. 
Rating:
5.0

Always friendly, helpful and easy to deal with. The transaction on both ends (pick up and drop off) could not be more efficient.

James G. 
Rating:
5.0

Outstanding customer service all the way around!!!!

William A. 
Rating:
5.0

Everything was great. The truck ran fine.

Samuel O P. 
Rating:
5.0

Keep doing what you are doing.

HAROLD R. 
Rating:
4.0

Customer did not leave a comment.

Ryan C. 
Rating:
4.0

Customer did not leave a comment.

Monica R. 
Rating:
5.0

I'm a regular customer at this location since i move from the south 2 years ago and the staff is very professional and very helpful, great customer service! I will definitely keep using your services

Juan A. 
Rating:
5.0

Customer did not leave a comment.

Joseph I. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

This is my favorite U-Haul location. I get tired when I call the 800 number they tell me they never have the trailer I need and end up going over and finding what I need

Alexander M. 
Rating:
5.0

Uhaul changed my pick up location with out telling me. They changed from 6 miles from my to 17 miles. I was not happy about that. And when I tried to change it, I was told I couldn't.

Andrew H. 
Rating:
5.0

I don't think you should charge for 24 hours if it is dropped off the same day

William M. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Patricia Q. 
Rating:
5.0

None. Perfect

Kevin F. 
Rating:
5.0

Everything was great.

Neal C. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Nothing

laurel S. 
Rating:
5.0

This location was friendly clean and very helpful

Bertina L. 
Rating:
3.0

I would let them know that just reserving a truck isn't enough. they have to let them know how long they want it for. I reserved a 29ft truck a week early, only to find out I could have it for a day. how long do you think it would take to load truck of that size, then drive to the location I'm going to and unload it, then return to bring it back. Then i stop to put gas in it and it wouldn't start. I was stuck next store to the u-haul dealer and they wouldn't let me pick up a smaller truck till i returned the truck. Then made me have to call u- haul, then roadside assistance, wait with the truck for them to get there, try to get it started which it didn't start, which cost me 4 hours or time i needed for my move

Luke S. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Harvey S. 
Rating:
5.0

Everything was smooth and fine. We were asked to give a backup contact to be responsible if something happened to the truck, which we have never been asked to do before. Then someone called my mother in law, and treated her VERY disrespectfully on the phone, when telling her that she was responsible. That was inappropriate and rude.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Kim W. 
Rating:
5.0

Great location. Customer service staff was friendly, professional and efficient. Equipment was in very good condition. We had a headlight issue and it was resolved relatively expediently.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo G. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

Great management. Long time customer to this location. Always have multiple choices of trucks, vans and anything else you need. Always well staffed with knowledgeable people.

Ira G. 
Rating:
5.0

I can't think of anything other than maybe to have more mid size trucks available. That said, I realize it's a busy time of year with high demand for U Haul trucks.

Carol E. 
Rating:
5.0

Customer did not leave a comment.

JACKIE F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top