Customer Reviews for U-Haul of Merced

5,163 comentarios

1247 Martin Luther King Jr Way   Merced, CA 95341
(W Of Hwy 99)

(209) 383-6823

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(209) 383-6823

1247 Martin Luther King Jr Way
Merced, CA 95341
(W Of Hwy 99)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Abdul Wasi A. 
Clasificación:
5.0

Muy amable pero el truck tenia muy mal olor en la caja de carga. Y mi contrato lo hice para Merced, y me han cobrado $50 dls. En Los Baños Ca. Y no me han regresado ese cobro injustificado, pues yo no iba rentar a pagar millas de otra ciudad si lo ocupe solo en Merced. Y Los Baños ca, yo no tengo negocio ahi. Y espero mi deposito de 50 dls.

Jose I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sukhpal B. 
Clasificación:
5.0

Staff was great

sharon M. 
Clasificación:
1.0

I Checked in online and still had to wait 45 minutes to get my UHaul truck. A sales representative passed me over twice to help other customers while I was waiting in line. I didn't get the Utility Dolly that I reserved a week before. Imagine two women trying to move washers, dryers, and refrigerators on their own. This place is in need of a makeover starting with it's staff.

Dawn P. 
Clasificación:
1.0

Worst customer service ever! Wouldn't rent from Merced Uhaul ever again. Nothing but a hassle and inconvenience. First truck I picked up was full of cockroaches and absolutely dirty and sticky crap all over floor,broken glass and furniture parts. Didn't discover it was such a mess until I had put 311.00 dollars in fuel and got home a extra 40 miles out of my way. Next day went back to the same Uhaul to pick up another truck that was so out of fuel it ran out in the parking lot after they rented it to me. Had to be delayed again waiting for them to pour enough in to go across the street to fill up another 373.00 only to get home and find gas leaking out. Called Merced Uhaul again and Jessica told me and my mover that it was a quick fix and to do it ourselves! Yep it got taped up and went to Oregon that way. I have 3 witnesses to prove I was told to drive that truck in that condition. I also might add that the counter help was extremely rude and unhelpful. I'm sure if a fuel leak had caused a fire Uhaul would certainly be held 100% responsible so irresponsible of Uhaul to put me in a bad situation.

marilyn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

timothy B. 
Clasificación:
4.0

Great customer service,

jaime M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall C. 
Clasificación:
4.0

Everyone was great, but I never received a receipt in my email for my rental of the furniture dolly. Can someone please send my receipt? Thank you, Lorraine Walsh

LORRAINE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

david S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin R. 
Clasificación:
4.0

Great price & availability. Quick return.. I will use again. Gracias.

Manuel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGGY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer X. 
Clasificación:
1.0

What the fuck. Why am i waiting 30 minutes for a receipt because the fucking employee is in the bathroom. Inappropriate. If it takes that long you need to go to the fucken hospital and get your asshole checked out and a psychiatrist to see what the fuck is wrong with you. Dumb fuck. Check the camera. Bullshit.cant even tell you a fucken name because she was in there when i arrived.

Rudolph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emilio B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Baljinder S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina G. 
Clasificación:
5.0

Very polite and helpful people

Rebecca D. 
Clasificación:
3.0

El cliente no dejó un comentario.

elizabeth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

Extraordinario servicio al cliente

MARGARIETA S. 
Clasificación:
5.0

No issues

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salzador M. 
Clasificación:
5.0

Angel Barrera, the employee who helped me check in and out, was great!!! Very personable and polite.

Manuel A. 
Clasificación:
3.0

The service was excellent and the young man, Angel who assisted me was a very nice guy. He knew exactly what he was doing and was most efficient at completing the process and I was out of there in about 20 minutes, Thank You Angel The physical store it self needed a good bath. The outside area going into the store was just flat out dirty and it continued right into the store. The floors were very dirty you could feel the dirt under your feet and the overall appearance was not good, lots of surface dust and not very inviting. I have been to this store numerous other times and it never looked like it did today. The store manager needs to work on how his store looks. So the service from Angel was very good the appearance of the store needs some serious attention.

Timothy K. 
Clasificación:
5.0

I appreciated you were open on a holiday, quick quote over the phone, quick & easy pick up & drop off.

Trista H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony M. 
Clasificación:
2.0

The employee in the morning didn't bother to take me to the truck or show me where to go. I had to come back and ask for my dolly. Later in the afternoon I came back to add a driver and waited for close to 40 minutes to be served only to be told it wasn't necessary.

Patrick C. 
Clasificación:
1.0

they ruined my reservation for a truck and trailer. I had to drive extra miles to get a trailer from a different location and charged for those miles. If I had another option I would have use it but was forced into using them after them explaining how it was my fault

matt G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caren C. 
Clasificación:
4.0

I returned the truck with 1/4 tank of fuel over what I took it out with. the pleasant young lady behind the counter informed me that, while U-haul company policy is to charge the customer for returning the truck with less fuel, but there is no policy for reimbursement / credit for extra fuel. At the current price of fuel that equates to @ $60.00 of added expense to rental. In my opinion your fuel policy should be a two-way street, the current policy is nothing short of larceny.

Allen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shuhaini A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa Z. 
Clasificación:
4.0

To make sure that receipt printout is readily for customers because the receipt does not go to the email adressee

Rhonda I. 
Clasificación:
5.0

Dropping off was super easy. I dropped off after hours and it was a little hard to read signs in the parking lot where I was supposed to drop off, but the lot was huge and it was super easy to park once I got there!

Jessica W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ramon R. 
Clasificación:
5.0

The worker that help me had excellent customer service and was attentive.

Veronica O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haryeon H. 
Clasificación:
5.0

Keep doing what your doing. I will be using UHAUL again soon as I'm moving from Galt to either Atwater or Merced. Have to sell my home first. PLEASE Pray for me & GOD Bless AMERICA & Uhaul.

Marjerie I. 
Clasificación:
5.0

Anna went above and beyond to help with the move out! An excellent asset to the UHaul team!

Karen P. 
Clasificación:
4.0

Good selection of equipment. Helpful staff.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

john M. 
Clasificación:
5.0

Angel was awesome. I was in and out quickly. When I returned, he was there to get me processed quickly and I was on my way...Thanks Angel...

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS P. 
Clasificación:
4.0

Excellent service, reasonable rates, and friendly staff.

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anjelica C. 
Clasificación:
1.0

had reservation (not honored) and had to pick a different trailer, one of the staff a lady was rude (not the one that did my paperwork), upon returning the trailer 45 minutes early no email confirmation/receipt sent.

jared H. 
Clasificación:
5.0

Great service

Charles B. 
Clasificación:
5.0

Great service

Charles B. 
Clasificación:
1.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
3.0

Good service

Gilberto G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jackie Glen W. 
Clasificación:
5.0

Very easy drop off

William V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
4.0

El cliente no dejó un comentario.

tim D. 
Clasificación:
2.0

Too expensive

Debra M. 
Clasificación:
4.0

Things could not have gone smoother for my move. Thanks for authorizing your dealers so customers know who is who.

ROSEMARY J. 
Clasificación:
5.0

Consistent and affordable.

Miguel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauricio E. 
Clasificación:
5.0

El cliente no dejó un comentario.

lucy X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie C. 
Clasificación:
5.0

Great

JESSE Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet M. 
Clasificación:
5.0

El cliente no dejó un comentario.

luke N. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
3.0

When we picked up truck in Merced the side mirror was broken they couldn't fix it and wouldn't give us another truck. We ended up duck taping it in place.

MARIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

roman M. 
Clasificación:
1.0

They called me 3 times while i was driving they keep telling the same information multiple time i dont like that if i am borrowing a truck i know that i am soposto return it at the day of the contract why so many remainder i also requested not to call the reference very unprofessional

elizabeth P. 
Clasificación:
5.0

Our gas tank was completely siphoned out . We had time fill up , 5 miles away . This added us going over our alotted mileage , we left a 1/4 of fuel. We were charged for going over our mileage. We should be reimbursed.

Anthony S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Debbie P. 
Clasificación:
4.0

Ignition key continually stuck. Cleark really wasn't good.

George Sheldon J. 
Clasificación:
5.0

Gracias.

Colin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

Had the truck and trailer I needed, gave good directions, had me on the road quickly.

George R. 
Clasificación:
5.0

Knowledgeable and very friendly staff. Answered all my questions

Steven M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALMA A. 
Clasificación:
5.0

Ninguno

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

roman M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet P. 
Clasificación:
5.0

Great service, good people, kind and professional ty

Terry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randolph L. 
Clasificación:
1.0

Be more straigh with people and disinfect the trucks with bleach and pressure washer,because the truck that I rented stick like death people,probably in the past months someone was transporting body bags of dead covid19 people inside the uhaul tru k that I rented. 4 people filled up the truck with my furniture and 2 of them started to throwing up and never return to unload the truck,so me and my wife unloaded the 26 ft truck by ourselves. Not happy at all with uhaul,they have to clean the trucksbefore they rented to someone else.

salvador M. 
Clasificación:
5.0

The crew that worked at the Merced location was excellent and helping me with my needs I used their equipment 4 * each time they are performed very professionally

MARK G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Albert J. 
Clasificación:
5.0

Ana was very helpful and professional and made made my experience very smooth. Would recommend

Josiah A. 
Clasificación:
1.0

The manager Gil was not understanding to my situation after I explained I was 9 months pregnant and felt my rental was dangerous. It took me twice as long because the trailer was so unstable. He also charger me for a second day because I turned the trailer in 3 hours late, even though it was after hours. So the trailer was clean and ready for the next reservation in the morning, if there was one. The trailer was not clean when I picked it up there was a bunch of boxes in the back I had to dispose of. I would not recommend this location to anyone. I am highly dissatisfied with his customer service.

Luis N. 
Clasificación:
5.0

Very very good service.

Steven M. 
Clasificación:
5.0

Staff was friendly and very helpful. They went above and beyond to help make sure everything was smooth. They did what they can to help whatever situation that arose.

Nou Y.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristy M.  |  Overall Experience 
Clasificación:
5.0

Customer service at the Merced location was very excellent. Only had storage there for 4 weeks and went there 3 times;everytime each employee was very helpful and friendly.

Merry T.  |  Overall Experience 
Clasificación:
5.0

The owner at the uhaul in Merced ca was great! Very friendly and did not rush each order. He was by himself.

Merry T.  |  First Impressions 
Clasificación:
5.0

N/C

Donna E.  |  Overall Experience 
Clasificación:
5.0

Very impressed with everyone there, very polite and extremely helpful

Chris N.  |  Overall Experience 
Clasificación:
5.0

Wonderful staff and service.

lisa c.  |  Overall Experience 
Clasificación:
3.0

Bathroom was dirty and OOO one visit. I actually plunged the toilet once, gross. Other issue is was promised a $5 charge for box storage and was then charged $80. Need to follow your word.

Crystal B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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