Customer Reviews for U-Haul of Merced

4755 comentarios

1247 Martin Luther King Jr Way   Merced, CA 95341
(W Of Hwy 99)

(209) 383-6823

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(209) 383-6823

1247 Martin Luther King Jr Way
Merced, CA 95341
(W Of Hwy 99)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Greatxservice, quality equipment!

ROBERT L. 
Clasificación:
3.0

The customer service representative Tyler was very helpful and kind. The only issue was that I had to reschedule the first two times because the vehicle I reserved for 7:45AM was not ready. I understand the store is unable to control customers not bringing the vehicles in on time. It would be great if the store ensured the vehicle to be ready for the following customers reservation.

STEPHANIE R. 
Clasificación:
1.0

Arrived at 6:40 pm, site was scheduled to close at 7 pm. I was told that they didn't accept drop offs after 6:30 pm. Eventually was allowed to drop trailer after showing text from one of your supervisors allowing me to drop in the town of my residence. Some of the people at this site need serious customer service training!

mike H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
5.0

N/C

Derrick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE M. 
Clasificación:
3.0

There was a long line and only 2 people helping guests. The truck had a warning for some stability warning after I was almost to my location but I was able to continue my move. I still have not received by refund balance and could really use it. It should. It take so long to reverse a deposit.

COLLEEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATANYA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS F. 
Clasificación:
2.0

Truck was not available even though reservation was made a head of time. Alternative location was not reasonable. Had to rent larger truck and return to original location instead of returning at intended destination, incurring additional mileage and extra gas costs.

JESUS S. 
Clasificación:
5.0

Very friendly and helpful

RICHARD H. 
Clasificación:
5.0

Checkout and return was a breeze. The staff there is excellent. On my last rental I left a negative review about the manager, Tyler. That was a big misunderstanding. She called me and cleared things up, turns out I misunderstood what she was saying. I give her major credit for reaching out to me. I see she is an awesome employee and Manager for the company. Keep up the good work. I shall be renting in the near future.

VAIL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

joshua A. 
Clasificación:
5.0

Person at check was very helpful and nice.

Christopher N. 
Clasificación:
1.0

Dirty van rear and front. Not able to call UHaul direct or leave message to be able to rent. Out of stock boxes.

WALTER J. 
Clasificación:
1.0

Was charged $85 for gas to put it wayyyyy above the gas level it had when I rented it. I took a picture, but not worth the argument

STEPHANIE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMARPREET D. 
Clasificación:
5.0

Great service no improvement needed for this location

MANUEL S. 
Clasificación:
2.0

Staff at that location are not too friendly. Quick to refer someone to customer service when i was transferred there from customer service. Extremely rude associstes.

Amy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diego M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMEENFATIMASALM Y. 
Clasificación:
5.0

This location was the cleanest uhaul location I have ever been..Customer service is awesome really have a great crew at this location..quick and easy to use your services, thank you.

ERIC S. 
Clasificación:
4.0

Great service, very friendly

RONALD B. 
Clasificación:
5.0

Great service friendly people

JEFFREY S. 
Clasificación:
4.0

Great service. Hooked up trailer and gave me run down on how to use it. Answered all my questions. Your team is top notch. Had a great experience.

DAVID T. 
Clasificación:
5.0

The staff was very helpful and friendly. I have rented many times from this location and it has always been a pleasant experience

HOLLY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELMA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA C. 
Clasificación:
1.0

Check mileage properly

ANGELINA M. 
Clasificación:
4.0

dont charge so much

CYNTHIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY S. 
Clasificación:
3.0

I understand with covid things move a little slower but I was literally there for 45 minutes before we got our truck and got out of there. Likewise I started off trying to reserve a 10-ft truck but it was unavailable from that location even though I made a reservation a week and a half early, so I upgraded to a 15 ft truck which they accidentally reserved for the wrong day and ended up upgrading me to a 20 ft truck which while I appreciated the effort was way too big for what I needed and kind of cumbersome to drive. It did work however so I can't complain too loudly. The gentleman that assisted me at the Merced location was a good employee however and listened to my concerns on the subject and attempted to help as best he could. So aside from me lengthy delay during checkout and getting a truck twice as big as I originally intended everything went decently in the end I suppose in the Merced location.

Jason L. 
Clasificación:
3.0

There is always an hours wait to pick up equipment. Even with a reservation and checking in before you arrive.

LINDSEY B. 
Clasificación:
5.0

The initial gas tank reading was below 7/8 full, I returned it full so I was cheated out of about $20.

Norman G. 
Clasificación:
5.0

I can honestly say that there is nothing else that I can think of at this time. I noticed a new fleet of pickup trucks. How nice is that? (smile). Thank you. UHAUL continues to be second to none.

KENNETH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MISCHA B. 
Clasificación:
1.0

NOT A SINGLE PERSON PICKED UP THE PHONE ALL DAY. ON HOLD FOR HOURS ON END TRYING TO EXTEND RENTAL. RETURNED IT EARLY BECAUSE I WAS UNABLE TO GET AHOLD OF THEM. GOING TO A DIFFERENT COMPANY NEXT TIME

ISABELLA Q. 
Clasificación:
5.0

All went well, odometer wasn't checked prior but was updated. I rented a van unit and was a much better mode to get rid of house hold things.

ROXANNE F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cristina S. 
Clasificación:
5.0

None, I loved my rental. I would be renting from Haul again. Thank you for great service!

BRIANNA C. 
Clasificación:
2.0

Each time I've been to this location they do not have the van rental I scheduled. I'll even call ahead to confirm the reservation a week in advance but when I get there they don't have the van I ordered. The staff is usually great about fixing the problem though and I just get upgraded to a larger van. I wouldn't consider this place a reliable rental if someone needs a specific size van.

MELANIE L. 
Clasificación:
4.0

More customer service reps

Richard C. 
Clasificación:
5.0

I had reserved a hand-cart but there was none available when I picked up the vehicle. This was disappointing!!

LEROY H. 
Clasificación:
1.0

Merced uhaul messed up my order 2x by not contacting me that the individual who installed the hitch was unavailable for 2 weeks and they did not have the manager contact me. then atwater messed up by saying they had no trailer within 300 miles. It's frustrating to be told 2 days prior to moving out of state that they cannot help me. Luckily I reserved another teaileen& got lucky.

Ann L. 
Clasificación:
5.0

Having more than one staff member available would have made this a better experience when checking in.

Cheryl P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia R. 
Clasificación:
5.0

Staff was really friendly and was able to help me out with a box truck even without a reservation! Great customer service!

EMMANUEL C. 
Clasificación:
2.0

Tyler needs additional training in professionalism and respect. She was pronouncing my name wrong so I sent her a message requesting that she pronounce my name properly, along with the proper pronunciation. She apologized, but made a mockery of my request by intentionally spelling my name incorrectly with quotations around the misspelling. That is extremely disrespectful. Also, it is a very bad idea to threaten your customers with extensive fees on the first phone call attempt. Yes, I was late returning my equipment, so a phone call was in order. Unfortunately I missed the call and was a left a message from Tyler stating how another customer had a reservation 4-1/2 hours from the time of the message and that if she had to cancel their reservation because I was late then I would have to pay additional fees on top of the extra rental charge. Just because a person doesn't answer the call doesn't mean they're going dodging you. There are many reasons to miss a call, and the professional thing to do is try and find out why the return is late, when the rental will be returned, and try and work out alternative options before jumping to charging non-existent fees. If you don't want all of your customers to make U-Haul a “last resort only” type of business, then I suggest your workers are mandated to try and work with the customer before threatening them with fees. And with this coming from the manager, it makes me feel as if there is no one available to resolve issues with. I've rented here many times, and I have never returned my equipment late, prior to today. In fact I usually return early. This type of behavior makes me feel unwelcome and uneasy when doing business with your company. That will eventually lead to myself, as well as others, exhausting every other possible method before using your company for business. That includes paying extra or even altering plans altogether in order to avoid going here. No business wants to be last on a persons preferred list, and though U-Haul is at the top of the moving business chain, that can always change and your customers will remember the way they were treated and will not stay loyal to you. I'm just saying.

Vail T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZVONIMIR H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETH M. 
Clasificación:
5.0

I requested an emailed receipt for turn in and never received. Otherwise, everything was good

CARLTON C. 
Clasificación:
4.0

El cliente no dejó un comentario.

SALVADOR S. 
Clasificación:
3.0

This store is super high volume for customers. Got there at 7.30 took me 1/2 hour to get a trailer I already pre ordered online a week ahead of time. The people behind the counter are doing there best but can't keep up with the demand of people when I returned the trailer 2 hrs later people were getting so frustrated about the wait in line herd multiple comments from people that been there before this is an on going issue. They need more help behind the counter. To get people in and out I waited 45 minutes to return the trailer. . People behind the counter were respectful and helpful. But that doesn't help the extended wait times. I would u this location again if needed.

JOSEPH B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE F. 
Clasificación:
2.0

Took long to pick up the truck. Need more workers to help.

JOSEPH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

Tyler was the best!

MANUEL A. 
Clasificación:
4.0

There was a minor issue with fuel management on the U-Haul rental truck. The employees need to do a better job of checking the fuel level. In my case, they assume and automatically told me that there is 1/2 a tank of fuel. When I checked, the fuel gauge read 1/8 of a tank. I was quoted a price when I made reservations for a U-Haul truck. When I returned the U-Haul, they were going to charge me an even higher price. I was not happy and asked why? The employee helping me out explained that I did not fill up fuel before returning the U-Haul truck. Luckily for me, I kept track of the fuel gauge and mileage by taking pictures on my cell phone. Since I took pictures and was able to show proof of the fuel level before and after, the manager was very helpful and corrected the fuel issue. In the end, I was charged accordingly and am happy with their service.

KUE L. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Humberto C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEIBIN C. 
Clasificación:
1.0

FUCK all of you you charge my motherfuking card and your FUCKING raggedy ass pieces of SHIT workers don't know how the FUCK to do things and they tore my goTdamn truck UP and I had to pay $351 for their FUCKING BULL SHIT ass FUCKING dolly FUCK all of you don't FUCKING REACH OUT TO GET IN contact with me all of you motherfukers suck ass FUCK OFF THANKS IN JESUS NAME AMEN

KIMBERLY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan M. 
Clasificación:
4.0

N/C

OZWALD H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JARROD H. 
Clasificación:
4.0

The app, could not register online, which then I had to go 8nto the store.

Jacque T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL A R. 
Clasificación:
4.0

They are really busy the staff was friendly but the trailer had Manure on it

CHRISTIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANGELA S. 
Clasificación:
5.0

Best costumer service ever !!

diana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAVONNE M. 
Clasificación:
3.0

I had paid for a furniture dolly and got a regular dolly also was charged for 3 packs of moving blankets and only received two packs. Other than that great service

Maximillon V. 
Clasificación:
5.0

Tire pressure light was on the whole trip. Checked the tires and they seemed fine though.

Walter A. 
Clasificación:
5.0

Better pathing for drop off..

Dustin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW N. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDY X. 
Clasificación:
5.0

Do an employee of the month for Mark Knerr because he is so good with customers and deserves to get a raise. Perhaps $20 an hour? Other than that I guess u can say everything went alright.

MARK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA C. 
Clasificación:
4.0

I had a smooth and easy transaction this visit so keep up the good work

LORENZO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE B. 
Clasificación:
5.0

We rented a 5x8 hook up trailer twice this week, and we received exceptional service along with an easy to manage trailer for a very affordable price. We will definitely go back to U-Haul for our trailer needs.

CHRISTY Q. 
Clasificación:
1.0

Read above. You broke my car and won't compensate me.

Pattrick G. 
Clasificación:
5.0

Tyler Jones at Merced UHaul was wonderful. She was able to back out the cost of the appliance dolly and did not charge me for the extra miles I had to drive from the bay area back to Merced. Tyler went beyond the call of duty. In the past we have always had excellent service from Merced UHaul. If in the future if I am directed by UHaul central to go out of area to get a truck, I won't use UHaul.

Linda B. 
Clasificación:
4.0

I had a great experience with customer service. They were very friendly and professional, which is something you don't got alot of these days. I don't know about other U Hauls but I would recommend this particular one at the corner of MLK & 13st in Merced Ca.

KAREN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY R. 
Clasificación:
4.0

The fifteen foot trailer was most difficult to close the roll down door.

Manuel A. 
Clasificación:
4.0

I use this location a lot. Everyone is very pleasant and professional.

ARMANDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susana V. 
Clasificación:
5.0

Just keep up the good work! It all went great for us. ¡Gracias!

RAYMOND E. 
Clasificación:
1.0

UHAUL TOTALLY DROPPED THE BALL AND COST ME $300 BECAUSE UHAUL IS SO UNORGANIZED. THIS WAS BY FAR THE WORST EXPERIENCE THAT I HAVE EVER HAD WITH A RENTAL COMPANY!!!

JOSEPH S. 
Clasificación:
1.0

Told me a price and it turned out to be triple the price . Not using this service again unless I have no choice .

eduardo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TECAREE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garry J. 
Clasificación:
5.0

It was great services

LUISE C. 
Clasificación:
5.0

Staff was friendly and very helpful. They went above and beyond to help make sure everything was smooth. They did what they can to help whatever situation that arose.

Nou Y.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristy M.  |  Overall Experience 
Clasificación:
5.0

Customer service at the Merced location was very excellent. Only had storage there for 4 weeks and went there 3 times;everytime each employee was very helpful and friendly.

Merry T.  |  Overall Experience 
Clasificación:
5.0

The owner at the uhaul in Merced ca was great! Very friendly and did not rush each order. He was by himself.

Merry T.  |  First Impressions 
Clasificación:
5.0

N/C

Donna E.  |  Overall Experience 
Clasificación:
5.0

Very impressed with everyone there, very polite and extremely helpful

Chris N.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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