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Thomas P.Customer Reviews for U-Haul of Marlow Heights
Testimonials From Recent Customers
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Keep doing what you're doing.
Eunice E.The facility has no place to park your own vehicle. That does not seem fair. I hope that changes soon. That's one way you could improve.
Diane F.Nothing. Gentlemen was very courteous and friendly
Chris M.Great service and clean vehicles.
Sinic S.I must first say pay attention to your mileage, I did not so iin this instance I was charged for 33 miles when I only did 26. What was on the paper work was not the actual mileage.
sonja B.They stole my money !!! Saying I returned it with less gas but really I returned it with more !!!! Never going here again !!!
LaPorsha A.I really thank you guys for being there for me and my family
Curtis M.Promptness
OLATUNDE B.My experience was great. I was in/out within 10 min. Service was professional and all my questions and concerns were addressed.. Keep up the great work!!
Nichea L.This location always has great customer service
LaShawn W.Staff was polite, courteous and professional. Vehicle pickup was fast and return check in was the same.
Kevin C.The truck seat handle was broke and had to get assistance in moving it forward. Seat didn't raise up to be the height I needed. Was given blankets to get to the height needed. Staff was very pleasant though.
Aldene S.Service was excellent Shdeja is was awesome. She is am amazing worker.
DONNA P.Staff was extremely helpful and welcoming. I'll definitely be back!
Dawne W.The young lady that assisted me was very professional. I watched her multi-tasking myself. Coworker and two other customers at the same time. Awesome. The reservation is was awesome. Please acknowledge their work ethics.
Betty J.I've been coming here for years. Everyone is very Professional.
SAUNDRA C.No parking for customers
Raquel M.Kenny Diggs was the person that handled my rental Excellent customer service Very friendly and very helpful Great place
Kenneth S.At pick up Nikita was pleasant, professional and efficient. I was running behind but she got me quickly into my truck and on my way. At return, Brian was upbeat in the early morning, fast, professional and quick to assist. I will definitely return for my moving needs.
Adrienne C.Nothing, excellent customer service.
Derrick M.Extraordinario servicio al cliente
Stephen W.Making sure the moving truck is gasses up when lending it out.
Laronda A.Contactless check in / pick up was easy. The return was fast and pleasant.
Tony D.The lady at the front desk seemed annoyed and like she didn't want to do her job....she also acted as if I was supposed to already know what to do and what the procedures were
Deforest B.Refunding people's back there money!!!!
Christina W.Nothing!!
Anita H.The CSR George Holland was very, very nasty & rude… I don't see how he even has a job… definitely wouldn't recommend again…
LaQuonda M.Nothing more for me everything was great thanks again
STEVE C.The young lady names NaKita that works at this location is awesome. She goes above and beyond for her customers.
ALBERTHA S.Cheaper miles
Michael A.I was Overcharged, would recommend everyone check receipt after rental. Noticed it was more than expected so I called and the lady told me they charged me for 2 days instead of 1 and was charged a utility fee when I never asked for any utilities.
TERRENCE W.Staff was professional & friendly, keep up the good work!
Natasha S.Stop overcharging
karen J.The associate needs more training in customer service Mr Perry was very rude and discouraged and I will not be using that location again but I'm just one customer but with Mr. Perry's attitude you will have more in the future
ARNOLD A.Getting in and out of parking lot can be very challenging . Staff and facility is very nice and professional.
ANGELA M.You need to get rid of liars like Nikita. She tried to verbally attack me claiming I was mistreating her worker who didn't know how to close out my rental with the extra credit for fuel. I wonder why this branch falls prey to useless workers like Nikita who chase away repeat renters like myself and others. Get you some polished, professional workers even from the Temp agencies. That will help rebuild the rotten image of this location. Brian is a great boss. Probably, the only great person in that location.
John J.Everything was grate. No need for improvement. Thanks and we be back today to rent another one
Willie T.I truly appreciated the GREAT customer service we experienced 😊
Arletta W.Stop checking out customers before confirming correct amount. Even though it gets refunded in 3-5 days, it's a inconvenience. Other than that I live this location.
NAKESHA J.Thank you Brian Baker for making everything right. We appreciate all your help
Irana C. | Online Move InDid well during very busy conditions
MARTIN K. | First ImpressionsEach person I encountered was super helpful and friendly. Thank you for your great service!
Lenore F. | First Impressions