Employees were very thorough while completing my initial check in. Kenneth was very helpful in assisting me when I was having trouble getting up in truck.
denise M.Customer Reviews for U-Haul of Marlow Heights
Testimonials From Recent Customers
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Everything went so smoothly the representative was polite and informative 😊
Elaine T.They charged my card after I told them I had a certificate. They didn't want to take fault ant told me “ it's not on meâ€. Very unprofessional and will be calling corporate.
Angela P.The process was quick and easy and everyone at the Marlo's Heights location very professional and friendly
Jamaine B.I was pleased with service I received.
Stacey G.The key was hard to turn on the vehicle I have to keep sticking it in and out in order for it to work
tiffany K.Nakita Settles was excellent at providing me exceptional customer service even during a busy time of the day . Gracias
Demetrius B.Truck had no a/c
WARREN R.No issues
Robert L.In and out before my appointment with no problems. Staff was very efficient, pleasant and knowledgeable.
Katrina M.The young lady that waited on me, I sorry I forgot her name was very polite and helpful. I will be renting from here again.
Johnita R.George, Nakita and the other young lady (I apologize I forgot her name) were beyond excellent!!! Being under staffed and harassed by customers as I witness they still showed me the upmost respect!!!! I hope you all give them raises because employees like them are while this location is open and operates beyond expectations
Shanese H.The team was very friendly as easy to work with. I needed extra time due to a fire alarm at the move in location. It set me back over 45 min and I was able to turn my truck in an hour past my original time with no issue! I really appreciated that!
Jarrett V.No place to leave personal auto while renting. Cargo van was sluggish and loud. Cargo van could use a wipe down on the inside. No place to leave personal vehicle while renting, No place to leave personal auto while renting. No place to leave personal auto while renting. Staff was excellent. No place to leave personal auto while renting.
Diane F.Have more then one person at the front to assist people.
Omonike F.The customer service at this location is excellent. The staff is always professional and friendly.
Shielyn K.Pick up and drop off was very easy and quick! No improvements needed
Jasmine S.Everything was Good
Joseph J.Have more staff available for the customers. Have a way for customers to leave a record of a truck return if made after hours. I was not able to submit the return officially possibly due to the weather during the time of my return.
Robert T.The ac in my truck was broke, but other then that staff was great! Highly recommend!
brittany C.Parking the back of truck needs to be cleaned smells very bad like garbage
YVONNE N.I had a reservation back in april for a one-way trip. I was contacted the day b4 the move from the local office telling me their were no one- way trucks (20ft) available in my immediate area. I would have to go about 30 miles south in order to get a one-way. I bit the bullet & just decided to rent in-city (17ft) truck instead . Rep apologized and gave me discount for inconvenience. No other issues. I would rent again. :-)
Jesse D.Quick drop off. Surprisingly clean rest room!
William M.Customer service was poor, truck steering wheel kept locking up was a big inconvenience
Maria E.Prepare more details for consumers easy to comprehend at time of purchase. Provide contingency scenarios.
torian L.The uncertainty of the fees with uhaul on July 3rd resulted in crazy fees and no receipt to explosion charges. I was charged 2 times for each truck which was crazy. Horrible experience that I never want to have again. Plus had to take uhaul all the way back across town when I have a uhaul location by my new home
Brian B.Check in needs improvement other then that no complaints
Maurice R.I needed an ally key to take my bed apart to move and one of the employees was so helpful to let me use his and I was very grateful, I think his name start with a T but great service overall
Donte M.Completely satisfied with my experience online and in person. Employees went above and beyond to meet my needs.
Randolph S.The truck that I rented wasn't any good. The driver seat couldn't adjust. I am short and I had to sit at the very front of the seat in order to reach the gas paddle. Also the truck was not driving very well. It would jerk every now and then.
carol S.I had no problems or concerns, the service was good as usual.
Theresa T.Great customer service so the only thing that I would add is more employees of the same type! Great site, great job by all!
Steve T.Every thing was Perfect didn't wait for a vehicle good customer service
LOIS R.Great service
Monique W.Not anything
clemon K.Your representative was very professional, and treated me with the upmost respect. Thanks and I look for your service definitely!!!!Take Care.
Sarah S.The employees at this location were very professional and nice to me. They were accommodating as well as on point in handling me a customer. Because of the staff here I will use this location again. Please acknowledge your staff for a job well done.
Shelia A.Everything was great! Friendly staff, no long wait and the vehicle was new & clean!
Tori S.Keep doing what you're doing.
Eunice E.The facility has no place to park your own vehicle. That does not seem fair. I hope that changes soon. That's one way you could improve.
Diane F.Nothing. Gentlemen was very courteous and friendly
Chris M.Great service and clean vehicles.
Sinic S.I must first say pay attention to your mileage, I did not so iin this instance I was charged for 33 miles when I only did 26. What was on the paper work was not the actual mileage.
sonja B.They stole my money !!! Saying I returned it with less gas but really I returned it with more !!!! Never going here again !!!
LaPorsha A.I really thank you guys for being there for me and my family
Curtis M.Promptness
OLATUNDE B.My experience was great. I was in/out within 10 min. Service was professional and all my questions and concerns were addressed.. Keep up the great work!!
Nichea L.This location always has great customer service
LaShawn W.Staff was polite, courteous and professional. Vehicle pickup was fast and return check in was the same.
Kevin C.Thank you Brian Baker for making everything right. We appreciate all your help
Irana C. | Online Move InDid well during very busy conditions
MARTIN K. | First ImpressionsEach person I encountered was super helpful and friendly. Thank you for your great service!
Lenore F. | First Impressions