Comentarios de los clientes para U-Haul of Marlow Heights

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Marlow Heights

Clasificación general:

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Tracey N.
Clasificación:

I was very pleased. I will use your location for all of my rental services.

Linda C.
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El cliente no dejó un comentario.

Rodney A.
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Everything was good

Eric J.
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All of the staff were incredibly helpful and allowed for a smooth pick up process!

HARVEY M.
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El cliente no dejó un comentario.

Shaun W.
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El cliente no dejó un comentario.

Misti U.
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Great customer service!

Neda J.
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Nothing, customer service was great. I was in and out!

William S.
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I truly felt like a valued person. Keep up the great service.

ERICA B.
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El cliente no dejó un comentario.

Antonio P.
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El cliente no dejó un comentario.

MICHELLE S.
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You all were awesome. I've used you before and I want to say THANK you fit being prepared, in time and properly staffed. Even during this pandemic. Michael was my current representative and he was VERY attentive and helpful to each and every customer. Thank you and keep up the good work.

Ray R.
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Windshield could've been cleaner but experience with everyone at location was great and reservation was fast and easy even when I had to extend rental an extra day. Will recommend this location anytime.

Lawanna H.
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El cliente no dejó un comentario.

KANA P.
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Very friendly environment and I will use their services again!

karen H.
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El cliente no dejó un comentario.

James B.
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El cliente no dejó un comentario.

Carmelita W.
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I received exceptional customer service throughout the entire process. Thank you.

Brenda S.
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El cliente no dejó un comentario.

IDRELIA B.
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The service guys were very patient and professional. It was on November 1st, and it was very busy inside of the location. The 2 gentlemen were patient with the crowd of people, and politely explained to them that all of the vehicles were booked for the day.

Michael W.
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El cliente no dejó un comentario.

Torsilia S.
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El cliente no dejó un comentario.

Chris B.
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El cliente no dejó un comentario.

Corrine F.
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The check in employee was the best thank you

Sharee A.
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The store called me 2 days before my Reservation to let me know that I would have to return the truck back to the location, instead of the 1 way rental I reserved.

Matthew H.
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Thay uhaul truck was tore up it was so ridiculous what crap we had to deal with.

Jamar S.
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El cliente no dejó un comentario.

Bertino L.
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I had a pleasant experience with you and I don't see that you need to improve just maintain your level of service

darlene C.
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Good service

Emmanuel F.
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El cliente no dejó un comentario.

Eduardo T.
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El cliente no dejó un comentario.

Chaconda B.
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Those 2 guys were very professional at all times and u ear helpful!!! Thank you for everything guys!!!

Melva S.
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Was not given the proper vehicle for the service I needed it for, I was given a in-town vehicle when I needed a one way out of town vehicle, mileage was written wrong on contract and I was unable to do what was necessary, which was to go to WV to take some thing to my brother but was charged $111.84 For a 19.95 10” truck. I am very disappointed in the service I received for this contract. Nonsense!! NO I will not set someone else up for a disappointment like I experienced. I have been a user from this location for several years but this is the first time I've experience this kind of bad service. So my card was charged for $1.59 a mile instead of a rate for unlimited and/or one way out of town, representative never even asked me how far I was going, I suppose he just assumed it was local. So I called when I realized the error but was still charged for 40 miles plus all the other fees. What ashamed for the poor customer service I received, the representative did not even come outside to inspection the truck with me even after I asked him too, I was not until I looked at the gas level and it was wrongfully listed on contract and went back inside to tell the representative that it was wrong that he came out to look only at the gas level and corrected it on my contact and initialed it, the truck was it in good condition and probably wouldn't have made the journey. I feel as though I have been robbed.

ELIZABETH V.
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El cliente no dejó un comentario.

Andora J.
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El cliente no dejó un comentario.

PHILLIP G.
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El cliente no dejó un comentario.

WILLIAM B.
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El cliente no dejó un comentario.

Crystal S.
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El cliente no dejó un comentario.

Regina L.
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El cliente no dejó un comentario.

gerald W.
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The service at this location was excellent! Very courteous and professional.

ZANDRA C.
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El cliente no dejó un comentario.

JEFFREY R.
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The guy who rented the trailer provided excellent customer service. When I returned the trailer I met with another guy and he was great as well

Raven W.
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El cliente no dejó un comentario.

Joshua B.
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Fix the printer

William E.
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El cliente no dejó un comentario.

ROWENA P.
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El cliente no dejó un comentario.

ALEJANDRO P.
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Very good

Keith G.
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El cliente no dejó un comentario.

KELVIN J.
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Availability is the key.

Saundra B.
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El cliente no dejó un comentario.

Ricky N.
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The Van that I had.....need some maintenance ( oil change light on)

Tandra H.
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El cliente no dejó un comentario.

GEROME M.
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Great experience!

Terrence W.
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El cliente no dejó un comentario.

Tiara A.
Clasificación:

Have parking available for customers. There is no parking lot for patrons to leave their vehicle while renting the U-Haul trucks/vans

CHARLES H.
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customer service was great! Made everything easy

Stephanie M.
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Mr. Brian Baker's customer service was exceptional. I will definitely recommend this location to family and friends. Mr. Baker went a step further to make sure he had a satisfied customer without me even asking. He also gave me a few good pointers about moving that I never thought of. He gets an A+ in my book...

Ronald J.
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Keep doing what you are doing

Ronald T.
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El cliente no dejó un comentario.

Shayla P.
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El cliente no dejó un comentario.

HEATHER B.
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The truck wasn't clean inside. This was the only location that had the larger size truck that we needed. The customer service was a little frustrating but it worked out in the end.

Lavetta B.
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El cliente no dejó un comentario.

Tyler W.
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People were not wearing Masks and were disorganized when I showed up. All the information I inputted over the computer was lost and I had to go over everything a second time.

REBECCALEE B.
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I reserved 30 furniture pads with my truck and there were none available at the dealership when I arrived to pick up my truck. The employee called two other dealerships and they also did not have any furniture pads to spare. I had to buy the 7 pads the dealership had available and then drive several miles to another dealership, which had 17 available for sale. It was incredible inconvenient and exceeded the cost I had budgeted for the move In addition, the truck seats were wet when I got in, as if a window had been left cracked during a rain. Overall it was not an ideal moving experience.

IVINA P.
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El cliente no dejó un comentario.

Annie W.
Clasificación:

I feel when you rent a U-Haul no matter the location you should be able to take it back to any location. I moved items from Capitol heights to Bryan's road, MD and it would of been much easier to take it back to Accokeek not have to go all the way back to Capitol heights

Darius W.
Clasificación:

More Gas in the truck from the start

DAMEYA E.
Clasificación:

Nothing exceptional service given

Rachel H.
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The two gentlemen were very helpful and nice! Thank you!

Joshua D.
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No customer parking available. UHaul.com did not clearly explain mobile app setup process once on site. Identity/driver license verification should be completed prior to arriving to Uhaul; this was not clearly explained and added extra time at pickup. Needs to clearly label where mobile truck keys are located.

LATRICE C.
Clasificación:

Parking and clearly indicate on the front door where and how to drop off after hours.

Lamont W.
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El cliente no dejó un comentario.

Andrew S.
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Fast and Friendly Service

BRIDGETTE F.
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El cliente no dejó un comentario.

ALAINA C.
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The truck needed work, I was afraid to drive it. I was compensated for my inconvenience

ADRIAN P.
Clasificación:

Need parking on site

Julluis B.
Clasificación:

Clean the vehicle before issuing it out

Myra J.
Clasificación:

The associate was very professional.

frederick V.
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El cliente no dejó un comentario.

Princess S.
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El cliente no dejó un comentario.

JEST C.
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El cliente no dejó un comentario.

April H.
Clasificación:

They charged me twice and then lied about it, claiming that it was my bank that charged my card the second. My bank had to call them before they issued me a refund. THEY ARE THIEVES!!!!

Frederick H.
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El cliente no dejó un comentario.

Arthur H.
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El cliente no dejó un comentario.

YOLANDA S.
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El cliente no dejó un comentario.

Tonya M.
Clasificación:

The original truck that I reserved wasn't running so they traded it out for a smaller truck which resulted in me having to drive more miles because of multiple trips. I know that there is no control over mechanical failed however, it cost me more money because I had to pay for more miles. I think that is totally unfair to me as a customer.

Carla D.
Clasificación:

CONTACT WITH EMPLOYEES WAS PROFESSIONAL, SAFE (MASK AND DISTANCING)

Keishea S.
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El cliente no dejó un comentario.

Mark L.
Clasificación:

I see no room for improvement.. Great service... Thank you...

Shahim A.
Clasificación:

👍

Phomika M.
Clasificación:

Staff is very friendly!

Christine S.
Clasificación:

I reserved a truck from here because the U Haul closest to my house did not have the size I needed so I had to go further away. When I arrived the truck was not available. No phone call to let me know, just “tough luck.” So they gave me a smaller truck which meant more mileage since I had to make two trips and more money to pay the movers. I was assured I would get a $50 discount to help make up some of the difference but I got nothing.

Raymond B.
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El cliente no dejó un comentario.

FREDA W.
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I have always received excellent service from the more experienced reps the younger guy (Brandon Keys) I had to deal with on Friday Sept 3 was too arrogant and obnoxious. I would suggest more proper public relations training.

India B.
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The tires on the truck were bad i kept sliding

Lorenzo P.
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The gentleman helped me it was very nice and polite he allowed me to rent the truck that I needed for a couple of hours I was in and out with the minutes very professional

GWENDOLYN W.
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I couldn't find a problem at all.

LARRY F.
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They treated me very well.

DELTON H.
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All was well

MICHAEL W.
Clasificación:

I found the staff to be very professional and knowledgeable of the equipment and services the company provides

No se han enviado comentarios para esta ubicación.

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