Comentarios de los clientes para U-Haul of Madison Heights

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Madison Heights

Clasificación general:

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Gregorypaul B.
Clasificación:

Only had the truck for 3 hours, when I COULD have kept it for 24 hours, so they could rerent it to someone else that day. In return for my thoughtfulness, they charged me $15 for gas when I only drove the truck 15 miles. Apparently they use the gas gage to determine gas usage. Everyone knows gas gages don't budge for 40 miles or so, then drop very quickly. So INSIST on a FULL tank, or you will pay for someone else's gas!!!

John M.
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El cliente no dejó un comentario.

Sheila D.
Clasificación:

El cliente no dejó un comentario.

Sarah B.
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El cliente no dejó un comentario.

Hadi K.
Clasificación:

Not only was the truck's cockpit Not sanitized, it wasn't even clean. There was hair on the driver's seat, dirt on the center console, and the wheel and controls were grimy. Not only that, I encountered two U-Haul employees not wearing masks, including the man who took my keys when I returned the vehicle. I felt unsafe from the time I picked up the truck till I got home and changed clothes after returning it.

Theresa B.
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El cliente no dejó un comentario.

Eric D.
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El cliente no dejó un comentario.

GERALD LEON B.
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El cliente no dejó un comentario.

Anne S.
Clasificación:

El cliente no dejó un comentario.

Davidm M.
Clasificación:

Explain gas refill a little better.

Pamela G.
Clasificación:

Nothing at all. Every time I go to this location, my experience has been positive. Quick, easy & smooth.

Nicole B.
Clasificación:

When I made my reservation I was told to pick the truck up from a shop 3 miles from my home in Warren. When I got there they didn't have the truck I needed. I called Uhaul and they sent me to a brake shop in Madison Heights who also didn't have the truck I requested. I called again, ( By now I am 2 hours behind schedule). They sent me to the last place where I ended up purchasing the truck i requested. I was charged 303.00. (I am now 3.5 hours behind.) I had to go to a different storage facility because we weren't done in time. And I couldn't get in until the following morning. I fell on the ice and went to the hospital. My daughter returned the truck in Waterford. I was charged another full day. The woman I spoke to assured me I would have a discount and wouldn't be charged full price. That is not the case. I paid over 400 to move 45 minutes away. I would like this to be looked into and credited the appropriate amount. I have used Uhaul multiple times and never had these issues or paid this amount. This was a horrible experience.

ALEXANDRIA IDELL H.
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El cliente no dejó un comentario.

Laura D.
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El cliente no dejó un comentario.

marshell G.
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All was excellent

grant J.
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Every time I go here I am very happy with my experiences. Friendly staff!!

James P.
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El cliente no dejó un comentario.

Lanise P.
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Everything was wonderful.

Patricia C.
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Employees were very pleasant.

Aaron L.
Clasificación:

El cliente no dejó un comentario.

Emily R.
Clasificación:

El cliente no dejó un comentario.

Scott C.
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El cliente no dejó un comentario.

Emma K.
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Every single staff member i interacted with were professional and kind.

Jason Z.
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While I was initially upset that my original reservation in Ferndale was cancelled, the staff at the Madison Heights location made it into an easy transfer of information and rental. Thank you to them for turning what was initially a negative experience into a positive.

Beth M.
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Very pleasant employees. Very helpful and efficient. Thanks so much!

jeff H.
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It was nice that the truck came with furniture pads and the dolly ended up needing both..

Johnedward C.
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El cliente no dejó un comentario.

Yahya A.
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El cliente no dejó un comentario.

Paul P.
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Not much of anything. Equipment and customer service was top notch.

Anthony Z.
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The truck was in great shape with no problems. It made the move very easy. The people there were a great help. The pricing was great also.

Mitika H.
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El cliente no dejó un comentario.

LORI HAER C.
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El cliente no dejó un comentario.

Jamie J.
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El cliente no dejó un comentario.

Martin Q.
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I did not get any of the equipment that I requested and I did not travel the full mileage and I'm still waiting on the refund for both of those.

Heather E.
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El cliente no dejó un comentario.

Randall R.
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El cliente no dejó un comentario.

Linda M.
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El cliente no dejó un comentario.

Glenn D.
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El cliente no dejó un comentario.

Robert H.
Clasificación:

Tim is the Best

Amber J.
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Cannot believe how quick and easy reserving 10' truck over phone was. Quick and friendly service. Absolutely will recommend this location to all. Amber J.

John C.
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El cliente no dejó un comentario.

Alexa M.
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El cliente no dejó un comentario.

scott S.
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Nothing, this was the best experience I have ever had renting equipment. The staff was so friendly amd helpful, some of the best customer service I have ever had!

Renee C.
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El cliente no dejó un comentario.

Jordan W.
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El cliente no dejó un comentario.

William F.
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Great experience overall. Online reservation and check-in was quick and simple, employees at the store were polite and helpful, and I would have no problem using U-Haul or this specific location again in the future.

Sam H.
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El cliente no dejó un comentario.

Scott C.
Clasificación:

I had originally reserved to pick up at the Maple/Crooks location in Troy which was within walking distance of my apartment since I could not leave my car at the UHaul pick up location. I received a call two days prior to say I had to pick up at Madison Heights. This is the second time UHaul has switched locations on me. I don't understand why the truck can't be brought over to the original locations.

randy S.
Clasificación:

Not much really...great job!

Michael P.
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El cliente no dejó un comentario.

Erik C.
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El cliente no dejó un comentario.

Jannese H.
Clasificación:

Everything went smoothly, from the pickup, to the drop off. Your employees are professional, knowledgeable & efficient. Thank you for your business, you provide a great service.

Terry E.
Clasificación:

El cliente no dejó un comentario.

Robin O.
Clasificación:

El cliente no dejó un comentario.

Kim S.
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El cliente no dejó un comentario.

Briana B.
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El cliente no dejó un comentario.

ADAM GENE D.
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We had the uhaul less than 24 hours and still charged for 2 days, very disappointed. We should get a partial refund

Michael E.
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El cliente no dejó un comentario.

ANDREA M.
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The customer service rep at this location was not wearing a mask. This was unprofessional.

Peter H.
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El cliente no dejó un comentario.

CORDELL WILLIAM R.
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Everything was good but the truck sounds the starter is about too go out any second.

IMAD A.
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Nice guys

JAMES C.
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The two gentlemen that helped me get a dolly were amazing! They got my information and had me on my way in no time. Excellent service!

ALEXANDER T.
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refunded me the discount I should have received at pick up. very much appreciated the service at this location!

Andrea M.
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El cliente no dejó un comentario.

Michael F.
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Received surprise charges on final receipt. Gas was returned at same level as received. Wasn't happy with unexpected charges but could not find original receipt to dispute. Should be more clear about these at time of pickup. Cost an extra $20 that I hadn't planned.

andrew Z.
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El cliente no dejó un comentario.

Michael D.
Clasificación:

Representatives both at trailer pickup and drop off were efficient and personable.

Debra B.
Clasificación:

El cliente no dejó un comentario.

Zadie C.
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Pay customer back money for overpayment on gas that was put in truck by mistake.

Jeffreyraymond P.
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El cliente no dejó un comentario.

sujit A.
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El cliente no dejó un comentario.

chauna A.
Clasificación:

Need improvement on your referral program

andrea K.
Clasificación:

El cliente no dejó un comentario.

Dale J.
Clasificación:

I have moved about once every 11 months for the past 12 years. Most of the time I dread doing business with Uhaul but there arent many other options. This was without a doubt the best branch I have ever been to. The associates were fast, courteous, professional and helpful. I would be happy to do business at this branch again.

mike R.
Clasificación:

I have used this location in the past. Always friendly, Always professional, Always helpful. Highly recommended.

Atavia D.
Clasificación:

Make sure the miles are right with the truck. They had the wrong miles for a different truck other than that everything was ok

Gwen R.
Clasificación:

This location is the BEST u-haul. The equipment is always excellent and so is the customer service.

Thomas F.
Clasificación:

El cliente no dejó un comentario.

pam D.
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El cliente no dejó un comentario.

Christopher H.
Clasificación:

The employees were nice and very helpful but our truck had a huge leak in the roof and damaged some of our stuff in the move.

LaDonna I.
Clasificación:

El cliente no dejó un comentario.

William W.
Clasificación:

I booked a truck to be picked up at a location near the location of my move. I was called the night before and told the truck was located more than 10 miles across the City of Detroit from the location that I had reserved. So instead of walking to pick up the truck I needed to get a ride and reschedule my helpers due to that inconvenience. This is a totally inexcusable "bait-and-switch'. What gives Uhaul? It is ridiculous that your management can not honor a simple commitment to deliver a vehicle as agreed upon. I will book with you competition in the future even if they cost more. I refuse to support a company that does not fulfill their commitments.This is not reflection of the Madison Heights location. It is a criticism of corporate policy.

christine H.
Clasificación:

Customer service was excellent. Timothy was most helpful. Would use again

Dale D.
Clasificación:

El cliente no dejó un comentario.

Joanne N.
Clasificación:

El cliente no dejó un comentario.

Cooper C.
Clasificación:

El cliente no dejó un comentario.

Thomas C.
Clasificación:

Trailer wiring was hanging down wheel fender was damaged and bendvery close to the tire. Trailer was difficult to detach. One way rental was too costly.

Clifford L.
Clasificación:

Great experience, very simple online entry. In store experience smooth. Upon return receiving staff member ask if and concerns with truck, having back ground in field just mentioned front suspension is loose.

Armando O.
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El cliente no dejó un comentario.

Jeffrey L.
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El cliente no dejó un comentario.

David H.
Clasificación:

I know its not in your control but grab hand handles in the front cab on the ceiling would be beneficial, because the van lacks suspension. It would make it a smoother ride when driving over bumpy road without a load

MARK H.
Clasificación:

El cliente no dejó un comentario.

Scott F.
Clasificación:

Line was long maybe more staff but I understand the times we are living.

GORDON M.
Clasificación:

El cliente no dejó un comentario.

Samuel H.
Clasificación:

El cliente no dejó un comentario.

James G.
Clasificación:

Everything went very smooth! Ty Tim for taking good care of me!!!

selestine M.
Clasificación:

You are a two day rental forces customers to overpay. I only needed the rental for one day so I paid for two days which I didn't use.

Acheampong J.
Clasificación:

The van smelled like smoke. It would be helpful if the company cleaned it thoroughly.

Craig L.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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