Customer Reviews for U-Haul of Langhorne

3,888 comentarios

662 E Lincoln Hwy   Langhorne, PA 19047
(I-95 & Bus Rt 1)

(215) 752-8880

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(215) 752-8880

662 E Lincoln Hwy
Langhorne, PA 19047
(I-95 & Bus Rt 1)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
2.0

Be honest! I was charged 4 gallons of gas for a 4 mile round trip! I called Monday morning and spoke with agent/manager! I sent pics of wrong gas gushed readings! No response! Also, never inspected vehicle before I left! I took pics of front bumper damage! I've rented every fall and this is not fair!!!

Richard B. 
Clasificación:
5.0

Excellent service

Michael C. 
Clasificación:
5.0

The worker was great. Young kid but he was fantastic !

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
4.0

El cliente no dejó un comentario.

James T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicole J. 
Clasificación:
5.0

Employees were courteous and efficient. Would happily return.

Stephen P. 
Clasificación:
1.0

This was the worst customer service I ever dealt with, it took three months longer than expected and every time I contacted someone they blew me off . I would never recommend them to anyone.

William N. 
Clasificación:
4.0

Did the check in online process. "to save time" Stood there 20 minutes because computer was not working correctly. Didn't save any time

Ronald R. 
Clasificación:
5.0

Everything great just needed to fix the app. You can't return the equipment and take the pictures from your cellphone.

Juan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth C. 
Clasificación:
5.0

Realizing that I needed a bigger truck, the gentleman that helped me moved me into a bigger truck with no problems. He was kind and courteous. Thank you for your help!

Kyle R. 
Clasificación:
3.0

Refreshingly quick to get the vehicle and be on my way.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Great location to get all your moving needs, simple process

Alexandra B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hubert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
1.0

They Tried to charge me $150 cleaning fee that they added after I left I called U-Haul customer service because I took photos of the U-Haul truck prior and after dropping it off and the truck was just as clean as I got it. The person at the Langhorne location called me the next day saying they were refunding me the money but gave me attitude saying I ashed in the cupholder. And I told him I don't smoke and I have no clue what he's talking about and he's like well I saw it but I have no pictures the back it up so I'm refunding your money just know next time you rent a U-Haul don't ask in the cupholder. The guy was so ignorant and if there really was ashes in the cupholder why wouldn't you take pictures of that to back up your claims. This location was clearly trying to get extra money out of people that may have not noticed the extra charges and that's no way to treat your customers. Also again if the cupholder was dirty $150 really… But it wasn't dirty because I don't smoke! But that's not the point

Bartlett D. 
Clasificación:
5.0

When I get a call from the specific location…. it's difficult to call that person/location back. Seems everything routes through central reservations. Quite frustrating.

Ronald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny T. 
Clasificación:
5.0

The guy at the container was excellent.

Jeffery W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter E. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN G. 
Clasificación:
5.0

The young man in the office was very polite and professional

Glen G. 
Clasificación:
3.0

Was told tank was full. Drove it 18mi and it required 6 gal to fill. Either tank was not full on pickup or truck needs some serious tuning.

Ryan M. 
Clasificación:
5.0

Best friendly professional Service

Joseph A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

the manager was great to work with and runs a tight ship.

Patrick M. 
Clasificación:
2.0

The app wasn't working so i couldn't submit a picture of the fuel gauge and sure enough, without the app allowing me to submit the fuel gauge and mileage, you gouged me for 6 gallons. Heck of a way to treat a customer who spends a couple thousand on U-Hauls a year.

Clark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
3.0

I will NEVER use or recommend Uhaul to anyone again. I had reserved a 20' truck to move across country 2 1/2 months in advance. Two days prior to our move we received an email that we had been downgraded. We called and were told they only had a 15' truck. No 20 footers or larger anywhere on the east coast. I was told at the time of booking that they may not have the wanted size truck at our desired location and that we might have to go to one of the nearby locations. I agreed to that. After getting the email that we had been downsized, I called to find out what was going on. The woman I spoke too was very rude and couldn't offer any resolution other than to give me a number to complain. I can't even begin to describe how upsetting and stressful this situation was. We had a day to go through all of our boxes/tubs from a 10x10 storage shed and our apartment and decide what we had to leave behind, repack everything and get it loaded. Packing and getting ready to move out is stressful enough without being thrown into a situation like this. To this day (a month and a half later) I am still upset with Uhaul and extremely saddened with the items we had to leave behind. Not only were there personal items that had sentimental value, but also items that will cost us lots of money to replace. No one should ever be put in this position. What is the point of having a reservation if it doesn't mean anything???

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph N. 
Clasificación:
5.0

Not a clear indication of where to park/return the vehicle. Most, if not all, spots were taken

Ryan T. 
Clasificación:
5.0

Patrick was excellent and helped me with the trailer hookup. Upon return he promptly came out even after the store closed for the day to see if I needed help detaching the trailer.

Mohammed M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
5.0

Nice people,

Stephen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary W. 
Clasificación:
1.0

I rented a box truck for one day and returned it 23 hours later, but the store billed two days in advance and indicated a later return time, which resulted in 24 hours and 7 minutes of rental time. the exact return time can be viewed by cameras. they also billed for the use of dolly, which we did not even touch, I called the store, but they refused to return the money.

Aliaksandr K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa G. 
Clasificación:
5.0

You could us this location as a training facility. The GM has this place easy, fast and friendly. What more can a consumer want? Nice Job!

John C. 
Clasificación:
1.0

I was charged $20 because when I drop the car off at night and I picked it up at four the previous day so I'm very much early they said because I didn't check in online which I knew nothing about can't charge somebody when you don't know that we should've done that just wrong I will never rent from you again I would rather go to enterprise or Home DepotAll over a $20 charge he lost a customer and I'm going to tell other people

Howard L. 
Clasificación:
5.0

The rep was able to answer all our questions/concerns regarding the rental/return of the vehicle.

Ivorine J. 
Clasificación:
3.0

This location was perfectly fine; employees were nice and professional. My overall experience with this rental with UHaul overall was a nightmare and I will never use this company again for anything. From online reservation through to vehicle pickup and every 2 hour phone call, chat and 5 hour wait in between this was nothing short of the worst vehicle rental experience I have ever had or heard about.

ELIZABETH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLLEEN G. 
Clasificación:
5.0

Nothing comes to mind, it was a good experience

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ion T. 
Clasificación:
5.0

Everything was fantastic. Staff is second to none. Very professional and everything ready on time. Great experience for sure

Anthony G. 
Clasificación:
4.0

Everything worked out well....thank-you.

John I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse G. 
Clasificación:
5.0

No issues. Very friendly staff and job was done within the hour they promised. Gracias.

Greg R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven Z. 
Clasificación:
5.0

Quick and easy experience.

Kevin M. 
Clasificación:
5.0

Only spoke with the staff on the phone as I was doing an after hours drop off, but they were very helpful. Looks like a very nice location - well laid out and organized.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

I will forever be a customer to this location. I had an issue w/ movers who did not show to unload my truck and when I called U-Haul in Langhorne they were extremely understanding and helped me extend. Every employee I came into contact w/ were very sweet and helpful. The truck was clean and in good working condition. The items I needed were available. Definitely a location that puts the customer first...It was probably the easiest part of my move! GREAT job! Thank you!!!

Jennifer Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Murad O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

The air conditioning in the van was not very good

Katherine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stewart Y. 
Clasificación:
5.0

Location communicated very well and worked with me to get the hitch and install it quickly.

J Ross J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken G. 
Clasificación:
4.0

I never got the dolly I paid for but otherwise it was easy enough. Did everything mobile. It was quick and drop off was easy.

Samone H. 
Clasificación:
5.0

Excellent service here. Would be hard to improve. Great people.

Michael M. 
Clasificación:
5.0

Problem seems to be in the billing area. I was charged for equipment that I did not receive.

Donald N. 
Clasificación:
5.0

Easy to set up online. I was greeted when I arrived and no problem accessing my records. I left my vehicle to have the hitch installed and it was done in a more than reasonable amount of time. I received a call when it was ready and the pick up and checkout went smoothly. Handled well overall.

MICHAEL R. 
Clasificación:
3.0

I would like to know why a $7 dolly charge was added to the second bill when it wasn't used at all. It was not on the original contract, and it feels like this is something that happens a lot hoping that people won't notice the extra $7.

Keri W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joann B. 
Clasificación:
5.0

All is Ok

Martha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry P. 
Clasificación:
3.0

I don't know who to blame. Not sure if it's the location's fault or a flaw in the system but I ordered a 10' truck and they switched my reservation to a cargo van without notification. I did not find out until I went to pick up the vehicle. The size of the van was insufficient for me to tackle the job in 1 trip and so I had to make two trips which doubled the mileage and the time it took to complete the job. Luckily everything I needed to do was in town. Had I needed to go out of town or pack and move an apartment or home it would have been a total disaster. Unacceptable.

Rasheem N. 
Clasificación:
4.0

The general manager Paul was very customer friendly and made it a pleasant experience.

Stephen M. 
Clasificación:
1.0

Extremely bad service

Vivekanandan G. 
Clasificación:
5.0

Manager and employees are friendly, knowledgeable and very professional. Highly recommend this U-Haul location. Specific shout out to Patrick.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell M. 
Clasificación:
3.0

I had reserved 2 furniture dollies along with the truck but when I picked up the truck they didn't have the dollies. The rep said they were at another location close by. He tried calling but no answer to confirm if they had the dollies. I drove to the other location but they did not have the dollies. I ended up having to go to Lowe's to purchase them. Wasted 2 hours of my day

Jason P. 
Clasificación:
5.0

The staff was extremely friendly and helpful. The only issue I had was with the app. It was not working for me or for other customers this Sunday who tried using it.

SCOTT L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

William Dogba your employee was the best. Helpful polite. Can't say enough.

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jarret A. 
Clasificación:
4.0

The gentlemen at the Langhorne, Pa location was super friendly.

Michael H. 
Clasificación:
5.0

Nothing! It was extremely easy

Gleason C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin W. 
Clasificación:
5.0

Dealt with Paul Clements who helped me check in and hook up my Rental trailer, Extremely helpful and knowledgeable. Great equipment and experience.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank M. 
Clasificación:
1.0

Please be honest about fuel charges. I was charged for two gallons of fuel on my return, even though the tank was at the "full" mark. According to the odometer reading on my receipt, I drove 9 miles. Based on the 12 MPG average of this 10' box truck, I should have gotten 24 miles to cover the 2 gallons of fuel I paid for. It is unreasonable to believe that the truck got almost 1/3 the miles it should have gotten, especially without towing anything. This location charged me at least one extra gallon of fuel because it was not completely filled when I received it (which I could not tell, because the indicator was still on the F level) and passed those charges to me. Very unprofessional.

Eric Y. 
Clasificación:
5.0

The General Manager Paul was very pleasant & accommodating. Overall a very good rental experience!

GERRI C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew F. 
Clasificación:
5.0

The General Manager, Paul, was excellent. He made everything quick and easy. Great location to go to for U-Haul.

Samuel L. 
Clasificación:
5.0

Stay the same.

Francis M. 
Clasificación:
5.0

The staff was great and trailer I rented did what I needed so A+

Jason V. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba