Comentarios del cliente para U-Haul of Langhorne

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Langhorne

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Ricke R. en

Grado:

The rental experience was positive. Since this is my first time towing a trailer, the staff helped me choose the correct hitch ball mount. The trailer I reserved was available as planned. The staff was friendly and helped me connect the trailer to my vehicle. I would definitely rent from this location again.

Ronald R. en

Grado:

Check the equipment in when it is returned, not 4 hours later. This is the third time I have received a notice for non return of equipment, when it was already returned.

Christina O. en

Grado:

El cliente no dejó un comentario.

Robert J. en

Grado:

They had no cash on hand I was forced to use a credit card for $16 and filling out all the paperwork and computer time took longer than it did to hook up the trailer. Are we turning the trailer all the stuff you have to do by going online you can't just drop the trailer back off I just personally feel that it's 2 time consuming just a rent a trailer might be different if your renting a box truck but it all takes way too long especially if you in a hurry and under time constraints.

Howard S. en

Grado:

Easily made the reservation; equipment ready at appointed time; equipment clean; very pleasant local staff

Thomas P. en

Grado:

El cliente no dejó un comentario.

Charles H. en

Grado:

El cliente no dejó un comentario.

Paul G. en

Grado:

I really don’t think any changes need to be made!!! When I picked up two young men checked me in and got the truck for me. They were super professional, polite and pleasant!! Drop off was simple and quick. That person was also professional. I highly recommend this location!!!!

Javier R. en

Grado:

The truck I reserved was not there. No one called me or notified me until I got there on MOVING day prepared to pick up a 26” truck only to be told I have to have a 15”. I moved from a townhome to a 4 bedroom house. I have to make 3 Trip. Entire disaster.

Benjamin M. en

Grado:

Couldn’t ask for better customer service. Only issue I had was with the truck. It was suppose to have a full tank of gas when I left but after driving just 11 miles I had to put over 8 gallons of gas in truck. I will not rent from this Uhaul again.

Farhad D. en

Grado:

Have rental truck ready on time. Get items ordered on the truck before customer arrival. Confirm gas reading at the truck upon check out. The truck I picked up was below 3/4 of the tank and i was delayed during pick up and did not have time to go back in the office Even though I put in 2.5 gallons in the truck I ended up getting charged for 3.5 gallons of gas. How can a 17 foot truck use up 6 gallons of gas for driving 29 miles??

Patricia M. en

Grado:

I informed the attendant about issues with the vehicle, including worthless windshield wipers and trash left in the vehicle from the previous renter, etc. He told me he would take some additional mileage cost off for my trouble, but when I received my receipt, he did not do that. I feel cheated and angry.

Emanuel R. en

Grado:

have a bigger parking lot. the guy had to play jenga with the trucks in order to get the one we were going to use out. but the guy was MAD coooool. so its the main reason im writing this review.

Dominic M. en

Grado:

Truck had a check engine light and ABS light on it when I picked it up when I drop the truck off at 7:02 PM I checked it back in through the app the next morning someone at the location checked a vehicle and again charging me for gas that was already in the truck and a convenience feE. The driver front window jumped off track so you have to help the window back up the truck stuttered from 10 miles an hour to 30 miles an hour taking a longer time to accelerate to get to where I need to be. When I called I was told there was nothing that they could do they are not the Manager And he was not available

james W. en

Grado:

El cliente no dejó un comentario.

Kenza M. en

Grado:

Ed was awesome!!!! He was very knowledgeable, explained all the details regarding the rental and extremely professional. Please acknowledge and reward him for his oustanding customer service.

Robert H. en

Grado:

El cliente no dejó un comentario.

helen A. en

Grado:

El cliente no dejó un comentario.

Gerard M. en

Grado:

El cliente no dejó un comentario.

Nathan B. en

Grado:

Jason is the man! Goes out of his way to help and made sure everything was perfect for me. I always come back and never had a bad experience

Dorice R. en

Grado:

El cliente no dejó un comentario.

Christopher B. en

Grado:

El cliente no dejó un comentario.

gayle M. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

the experience was very easy and quick. Both picking up and dropping off was no problem will absolutely use this location again

darius V. en

Grado:

El cliente no dejó un comentario.

Thomas M. en

Grado:

El cliente no dejó un comentario.

Charles H. en

Grado:

El cliente no dejó un comentario.

RICHARD V. en

Grado:

The data from you online system is not fully made available to the store. Most of the extra moving materials I ordered were out of stock—packing blankets and furniture dolly. I received no advance notice of this and had to drive to another store to get them leading to an after hours return. Also your after hours return process is entirely for your benefit and time consuming for the customer. 4 photos are required. It took 15 minutes to get the web site to work correctly as it hung on 1 photo. It took 30 minutes to return the truck in total. Filling out the old form and dropping the key took 5-10. Making me do your work under threat of a $20 surcharge is a hidden and deceptive marketing practice. Makes me want to rent elsewhere next move not because your trucks are not good, it’s that you just piss me off with your weak customer focus.

Rich L. en

Grado:

Speak with U haul pros. They solve problems before they become problems.

Marie H. en

Grado:

It makes me very uncomfortable that your employees use their personal cell phones to take a picture of my drivers license for your records. Also the motorcycle trailer has too steep an incline, I always bottom out the bike.

Daniel D. en

Grado:

Great truck, service and price!!!!!

Florence L. en

Grado:

El cliente no dejó un comentario.

Daniel S. en

Grado:

El cliente no dejó un comentario.