Customer Reviews for U-Haul of Juniata Park/Feltonville

1,804 reviews

101 W Hunting Park Ave   Philadelphia, PA 19140
(@ Front)

(215) 324-3344

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(215) 324-3344

101 W Hunting Park Ave
Philadelphia, PA 19140
(@ Front)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lyron C. 
Rating:
5.0

Customer did not leave a comment.

Melanie F. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

MAYRO P. 
Rating:
1.0

Truck broke down ,I couldn't finish moving. It was a nightmare,and you guys got the nerves to still charge me. It was such a bad experience,stressful even the police came to help me because the emergency crew had me waiting for hours

NELSON R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

Needs more agent to avoid waiting time

FITZROY B. 
Rating:
2.0

I made a reservation two days before I needed the van and the guy before me got a van for as long as he needed but when I got to the counter I was told I could only have the van for 6 hrs , That was totally wrong of you employee so I had to get a 10foot truck, also I was charged a cleaning fee but I have my own pictures to prove I didn't leave the truck a mess and will be following up on this complaint.

CRAIG M. 
Rating:
3.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

Individuals who check the trucks should be more thorough. The recent truck I drove, the mirrors would not lock into place. I had to stop every hundred feet to adjust the mirrors. I thank God I did not have an accident. Please adjust your mirrors. It was unsafe to drive.

BERNADINE R. 
Rating:
5.0

The associate on duty was very helpful and pleasant. I really appreciate his assistance! The truck was very clean and comfortable to drive and the backup mirror was a great touch.

KHADIJA A. 
Rating:
5.0

The acknowledgement of the vehicle return was timely and appreciated!

WALI R. 
Rating:
3.0

There was a staff that was not personable at all. He could use some training on customer service and attending to us rather than being more focused on his phone.

STEVEN C. 
Rating:
2.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

BENNY G. 
Rating:
3.0

Customer did not leave a comment.

ISAAC B. 
Rating:
5.0

I had a very good experience with UHaul for the installation of my trailer hitch. It was very easy to set up everything on line. The general manager Tone at the service center was a very nice guy. I have no complaints & would highly recommend them to anyone who is looking for a trailer hitch.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Zuray M. 
Rating:
4.0

Customer did not leave a comment.

OSCAR M. 
Rating:
2.0

They charge $50 cleaning fee even I clean up and truck was too old

KINAM K. 
Rating:
4.0

increase front checkout area personnel.

Ivan Z. 
Rating:
1.0

Overcharged my card for nothing

NOEL N. 
Rating:
5.0

Great Service satisfied happy customer we were very happy with our Van and service rendered at the location in W Huntington Park.

EDDIE H. 
Rating:
5.0

Very professional and good costumer service.

BRENDA M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

SEAN N. 
Rating:
1.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

GEORGY T. 
Rating:
5.0

had some problems w/ UHaul accounting dept, but that's not the locations fault. Service @ the location was great!

JOHN C. 
Rating:
5.0

attendant was very nice and quick

Elizabeth M. 
Rating:
5.0

Your customers service was excellent keep the good work

LEOPOLDO G. 
Rating:
4.0

Mayor información al momento de ir a rentar.

JAIME F. 
Rating:
3.0

Customer did not leave a comment.

ANDREA F. 
Rating:
5.0

Customer did not leave a comment.

LIZBETTE C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

They were great thank u

YAHAIRA G. 
Rating:
3.0

Customer did not leave a comment.

Emily M. 
Rating:
4.0

Customer did not leave a comment.

Ebony V. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

VERY PROFESSIONAL'S

ISMAEL O. 
Rating:
3.0

Customer did not leave a comment.

Makeda M. 
Rating:
1.0

Customer did not leave a comment.

Alex X. P. 
Rating:
5.0

Customer did not leave a comment.

Cinnamon J. 
Rating:
1.0

Horrible horrible horrible. These people don't care about people neither do they have any regards for people as well. I don't know how this location is still opened but this is the worse place EVER for any customer service . The manager is even worse and I think he only got promoted because they don't have people working but this manager doesn't deserve the role and needs to be demoted ! Just close this location!

Radiatu N. 
Rating:
3.0

This experience pretty much ruined my life. I did everything by the book but when I had tried to get to the U-Haul storage place that I had reserved downtown I can find parking late at night and I was too late. The next day I was running a little bit late because I was struggling with AAA during my move and the battery died for a second time right before they were about to close again. So that was day two that I was unable to get my things into storage the third day the battery died again and because I was over the contract day they would not come service the vehicle. Again I was unable to get my things into storage. Finally after a few days of struggle with two broken down vehicles attempting to tell them one of them with my U-Haul truck and a tow bar that I purchased I was able to get a full U-Haul to the storage facility on Roosevelt a little bit late in the day and they cornered me and told me I had to leave the vehicle there even though I had more belongings that I had to move and that landlord was putting my things outside for the world to see and I guess pick through. So, I tried my best to get all the things into the space because five by five and cost 100 and some odd dollars, a major rip-off. However, most 10:00 rolled around I was unable to get on my things out of the truck and forced to leave most of my belongings in a truck I was locked up and taken away. The office that I rented the truck from was aware of my troubles and I didn't think there was an issue with me being over contract I left a full tank of gas in it. So, needless to say my life was pretty much ruined I lost most of my belongings and because of these struggles I was unable to get back to my broken down Toyota Prius in time and it was towed without my knowledge or consent to an undisclosed location and I have yet to find that. I have recently fixed the truck that was broken down and caused a lot of this Mayhem so I have a place to live with my three dogs and fiance until our home purchase closes and I guess I'll start over with my things in a safe place where I don't have to worry about them being thrown away or being treated like I'm subhuman in some form or fashion. What a nightmare I will never recommend U-Haul Storage to anybody and you're lucky I haven't sued you only reason I haven't looked because I don't have enough money yet because I can't work as I am watching three dogs all day until we get in your house, but when I do get that first paycheck I will definitely consider suing U-Haul. Thanks for nothing I am glad I have some kind of control over my emotions because if you could put yourself in my shoes you may be able to imagine the types of things that I wanted to do considering everything I lost at the hands of this company. I will never trust any of my things again to a massive corporation that is only concerned with profits and not with human lives. This is one of the longer paragraphs I've ever written. I hope you enjoyed it. I won't call you names like I want to oh, but know that I want to. With an exteme feeling of loss and despair, Kalan Holmes My mother worked for U-Hail in the 80s in Phoenix arizona and one of my earlies memories is driving a U-Haul truck from AZ TO Washington where i would eventually grow up. I scoff at that memory. One i used to think fondly of. Rotten now, like your eithics as a company.

KAELAN H. 
Rating:
5.0

There is no need for improvement. The employees possess a customer service mentality.

BERNADINE R. 
Rating:
5.0

In and Out- truck was clean and the service was great at pick up and drop off. Thank you

RODOLFO F. 
Rating:
5.0

The workers at this location were both professional and courteous. Give them a raise. It's a busy location and they were phenomenal.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

NIKAKI G. 
Rating:
1.0

I was charge for an amount of miles I didn't use

SHAKIR C. 
Rating:
3.0

employees are a bunch of scammers, i have yet to received my balance on my debit card

LOURDES M C. 
Rating:
3.0

Customer did not leave a comment.

AMANDA D. 
Rating:
1.0

Terrible and unprofessional customer service. Waste of time and money. Online services are a joke. Seriously, go elsewhere. Especially if you're looking to get a hitch installed. I saw a lot in a month of waiting, and I wasn't the only dissatisfied customer.

Steffanie A. 
Rating:
5.0

Customer did not leave a comment.

KELLY B. 
Rating:
3.0

cheaper prices for Miles

VANESSA R. 
Rating:
5.0

Everything was excellent

WILLIAM R. 
Rating:
1.0

I'm highly upset!! I was given a receipt saying my payment would be $120 and they charged me $160!!!! I used less miles than I even estimated I would need. Double charged me for everything!! I tried to call customer service and the location and I was placed on hold for an hour then they hung up on me!!! Highly unsatisfied and upset

Michelle R. 
Rating:
4.0

Customer did not leave a comment.

EMILY G. 
Rating:
5.0

Customer did not leave a comment.

MELISSA P. 
Rating:
5.0

Good service we were happy with the rental and the service provided by the Counter Desk.

RILEY H. 
Rating:
5.0

Customer did not leave a comment.

Guillermo Y. 
Rating:
3.0

Update equipment the truck that I rented the transmission took a long time to switch over. Update equipment

CRYSTAL C. 
Rating:
2.0

I came a half hour after my pickup time and they were still cleaning the vehicle when I got there. Also, I ordered a dolly and they didn't have any at the location. I reminded them when returning the vehicle that I never had a dolly but I was still charged the $10 rental fee after being told they wouldn't charge me.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Kathleen V. 
Rating:
3.0

The truck was dirty. You would think in these days of Covid, there would be some signs of even the smallest type of cleaning in the passenger area. There were no hand carts available.. NONE. And the employee helping everyone had no customer service skills.

Knoverie F. 
Rating:
5.0

Additional workers needed. Only one person working, I waited 25 mins. In line and the phone was ring of the hook, the gentleman was very courteous telling the callers he was attending to customers and he would be with them shortly,they were on hold for about 15 minutes.

EVELYN O. 
Rating:
4.0

Customer did not leave a comment.

Leonard M. 
Rating:
4.0

Customer did not leave a comment.

Benjamin G. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND F. 
Rating:
4.0

Not much but try and be as fast and efficient as possible

CASSANDRA H. 
Rating:
5.0

Customer did not leave a comment.

SHAUNTA G. 
Rating:
4.0

Customer did not leave a comment.

KEISHA M. 
Rating:
1.0

I was charged for insurance and I never choose insurance. I am preparing to sue with a lawyer.

Martin P. 
Rating:
5.0

She was very pleasant and nice and professional

CLYDE M. 
Rating:
1.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
1.0

Send me my receipt uhaual is ripping me off stealing out of my bank account

TARIQ S. 
Rating:
5.0

The staff is always kind

Lizbeth R. 
Rating:
4.0

On busy days have more than one person checking people in. Had a 7am pick up time, did not check in until 7:40.

Kathy F. 
Rating:
5.0

Customer did not leave a comment.

CAROL M. 
Rating:
5.0

We were very happy with this rental and this office handled our reservation very well. Will definitely use this service again.

EDDIE H. 
Rating:
2.0

Clean the windshield so I can see through it. Make sure the battery works. Make sure the mirrors are adjusted to actually provide a rear view while driving.

Taylor M. 
Rating:
3.0

Couldn't picky the vehicle up twice had to wait the next day

Roshaanda T. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

VERONICA M. 
Rating:
5.0

Customer did not leave a comment.

JIESSYJESUS M. 
Rating:
5.0

Customer did not leave a comment.

ISAIAH C. 
Rating:
4.0

Nothing wrong with this location and the employees there are extremely helpful and nice. However, I will never recommend UHaul to anyone after my experience yesterday. My original reservation was for 8 AM. The day prior, they call me and say that the earliest I can pickup the truck is 11 AM. On the day of my move, I move all of my stuff out of my apartment and go to pickup my truck at 11 AM. When I arrive at the location, I am told that they don't have any trucks. WTF? After an hour long phone call with UHaul, I'm told I have to go to a different location across town. All while my furniture and belongings are sitting in the lobby of my apartment building. Worst moving experience I have ever had thanks to UHaul. Will not be using again.

CALEB J. 
Rating:
3.0

When I placed my reservation the gentleman told me that I can have the equipment From 3 o'clock to 6 o'clock when I went to pick it up is argue with me and I need that had the equipment back by three so that's a big difference charge me an extra $18

STANLEY L. 
Rating:
1.0

The two employees that worked there that day were extremely unhelpful. I sent my wife with my car because I was still working. They were disrepectfull (rude) and made her wait outside for an extra half an hour before on of them started working on the service without no reason. Then they said that our car will be done within two hours but we waited four hours in total. In the end, they even dared to lie and said that she was late when I know she arrived the facility half an hour earlier than the appointment. Last but not least, they removed a tail light screw cover on the drivers side and never put back. A complete desaster! We'll never be back to that place.

Christian V. 
Rating:
4.0

I went through 4 different locations with reservations and once i arrived there was no truck. After being frustrated I received a call from a representative and she instructed to this location and once i arrived i was greeted with a well welcome and i appreciated that do to the run around. With that said I would recommend this location to anyone in need of Uhaul.

ERNESTINE H. 
Rating:
2.0

Previous renter did not return truck on time and interfered with my reservation. They did not have the truck I needed so I settled for a smaller truck size than previously requested.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

NICOLE H. 
Rating:
2.0

Customer did not leave a comment.

ELIANA K. 
Rating:
5.0

Customer did not leave a comment.

NAJEE P. 
Rating:
5.0

Excellent service,I

ENRIQUE G. 
Rating:
4.0

Train employees on customer service skill and greetings.

Elvis C. 
Rating:
5.0

Everything is perfect and good service

CARLOS T. 
Rating:
5.0

Issues with starting vehicle, rubber filling came out while driving. No credit or any compensation.

KELLY R. 
Rating:
4.0

It is a bit of a tight parking lot, but otherwise there were no issues picking up the auto transport.

JOHN G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top