The customer services/cashier was extremely helpful and the gentleman that brought out the truck was very friendly and gave helpful reminders. Overall very satisfied with my experience at Hollywood U-Haul. Thank you.Consuelo L.
Customer Reviews for U-Haul of Hollywood
Hollywood, CA 90027
(E of Vermont Av)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 4:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Roxana M.
THE ISSUE IS WITH THE GUY WHO CHECKED ME IN, HE WANTED TO UPSELL ME THAT I DIDI NOT HAVE ENOUGH GAS FROM WHAT I TOOK IT, I TOOK IT FROM A QUARTER TANK FILLED WUARTER TANK AND CONTINUED TO SUPSELL ME, WHEN I WAS SO TIRED...LTHIS IS BS.George R.
Tell them to reserve larger trucks in advance.Gregory W.
Nothing, everything was fine.CARYL T.
Vehicle wasn't available at the location I originally booked it. Had to get $21 Uber to 2nd location. Vehicle had excess steering play. Very dangerous.Nick S.
Benjamin was very professional and had great customer service..I would definitely return to this location..Lynne M.
Very helpful staffManuel D.
El cliente no dejó un comentario.Maira M.
The interior of the truck had some crumbs and stuff in the console. Aside from that though, I have to say that the staff there were amazingâ€¦friendly, helpful, and informativeâ€¦bravo!!!Elissa S.
Have the truck I reserved there. It was not. Or, here's an idea, tell me before my on time arrival that the truck is not there.John P.
El cliente no dejó un comentario.Diana T.
El cliente no dejó un comentario.Dmytro N.
Uhaul needs to join the 21st century. Someone will come and blast your company out of the water soon. The process is onerous, the trucks need an update and guzzle gas.Jeremy L.
I really liked the staff at this location. I was originally scheduled to drop else where in LA but the person from that location was pushy and stressing me out. I went to this location because it was closer and I explained my situation to them. They went out of their way to help me and allowed me to drop off at their location. Moving is so stressful so when the staff from moving companies are helpful and empathetic it makes the experience so much better. Thank you to the staff at the Hollywood U-Haul location, they are awesome.Carla R.
El cliente no dejó un comentario.collean B.
Fantastic customer support. Quick and painless. Pickup process was effortless. Vehicle was clean and handled like a dream. Dropoff process was just as effortless, and I also received a credit for the extra fuel, which I was legit pleasantly surprised by. Didn't even have to ask! Definitely renting from this location from here on out.Jathan M.
Great jobMasato I.
make sure the truck batteries are charged before giving them to customers. our truck's battery died 30 minutes after picking up the truck. the uhaul location representative said they would dispatch roadside assistance and they did not. I had to call 3 times and delayed our trip 4 hours.Julian P.
The employees there were kind and very efficient. Pleasure doing business there. ¡Gracias!Michael H.
I really felt the process was great. I wish the price for gas was less!Noah C.
Haul never told us that the tolley, we were NOT able to reverse with it and damage my vehicle on both side of my doors. The passenger and driver sideZania D.
El cliente no dejó un comentario.Laura G.
El cliente no dejó un comentario.Andrea H.
Was a great experienceParis C.
The truck I used had a problem with the ignition. It as loose and if the key was inserted all the way - it wouldn't turn. I had to partially insert the key to get it to work. The Sun visor on the drivers side was broken when I got the truck. I reconnected it but it kept falling into my line of sight while I was driving. Was very dangerous at times.John H.
the mobile checkout system needs work. Arrived logged in and uploaded driver's license but my assigned pickup truck was blocked by another pickup. Told attendant. Instead of him just moving it he told me to pick another truck on app. I told him what if blocked again and he said "sorry." I picked another and got the combo to lock to get the key and the box was empty. Had to wait for a long time in a long line to get them to give me the key. He told me the box "is just a decoy" and they never keep it in there. Then why waste customer's time doing it. Also box locks are mechanical and need to upgrade to scan QC code or digital keypad.Aaron J.
employee seems lazy and other employees making uncomfortable commentsAmber L.
All the trucks and the lot definitely were very well used. They are in a need of some new vehicles. Everything else was great even the guy that checked us in and showed us the truck.酪mark K.
El cliente no dejó un comentario.Jose J.
Very smooth very friendly process. Everyone at the location was very helpful.Javon F.
Personal was very nice, don't change that!Diana F.
El cliente no dejó un comentario.alberto M.
El cliente no dejó un comentario.Belkys C.
Extraordinario servicio al clienteGiorgi T.
El cliente no dejó un comentario.Eugene G.
El cliente no dejó un comentario.Olena S.
The online rates are not clear â€¦ got charged for fuel 2 times and it won't show you where you gas was to begin with â€¦ had an original charge of 91$ and some how it went to 130$â€¦ no staff to talk to and no one to handle the situationâ€¦ very unsatisfactoryJose H.
El cliente no dejó un comentario.Stephen S.
El cliente no dejó un comentario.Dikran S.
El cliente no dejó un comentario.Elvira S.
The tail lights and brake lights were out so it was dangerous to drive the truck especially on the freeway. It was a big inconvenience and liability to drive around for safety and we could have gotten a ticket but had to take side streets instead of freeway so our trip took longerJos S.
Good place. Easy in and out. Price was reasonable.Bruce G.
None of the policies make sense. Every employee has a different rule for how things are done. Its a joke.Thomas B.
El cliente no dejó un comentario.Hector T.
I called to reserve a truck to pick up my u-boxes, and the person on the phone was told this. They helped me set up the rental. When we get there the day to use it, the truck does not have the trailer attached. We ask the man who gave us the truck if we needed it, and he assured us that we did that at the location where we pick up the u-boxes. Not to mention that this man also asked if we had gotten coverage and when I said yes, whipped the dolly into the truck. When we got down to the location to pick up the u-boxes, we were unable to and decided to return the truck immediately. I am rating averagely because the woman working the desk was extremely nice, professional, and did everything she could to help us out. It was uhaul's poor training that ensured we were not even able to use the truck, as we were told different things by different people resulting in a waste of money.Gage W.
I know you have everything online these days. But a dent and scratch inspection with an employee would have been nice. Also, a basic controls lesson on the van would have helped. The van automatically unlocks all the doors when you park. I could not figure out how to re-lock them. So, I had to go to each door with the key and check them each time I parked. It was very annoying.Paul C.
Excellent customer service , will definitely keep renting uhaul from this guys , the employees where very professional and helpful , great job guys , see u soonsarkis C.
The employee knew his job which made exchange quick and simple!James C.
El cliente no dejó un comentario.Rene R.
El cliente no dejó un comentario.NICHOLAS H.
Have your employee Marcos not have a power trip and harass me for an already empty/clean truck. He went on about how he needs to charge me a cleaning fee for a little bit of dust (dust) at the end of the truck. He ran his finger along the back of it and said it needs to be ran through a car wash. Insane. But, I decided to use a rag I had in my pocket to dust dust off, and he hands me a mop. Complete insanity when it was NOT dirty like that. I will make sure they spray & wipe down my steering wheel and coffee stains prior to every reservation since cleanliness is their top priority & not sincere customer service.Yesenia R.
I was charged twice and cannot get anyone to help me.Jong Yeob K.
I understand not upgrading your trucks but the computer system, customer service, and standards and procedures need to be fixed and updated asap.Shulanda R.
Great customer service! Quick and easy, I was on my way less than 10 mins.Raymond E.
If you say you;'re a 24/7 drop-off location here's an idea: DON'T INTENTIONALLY BLOCK ALL OF THE ENTRANCES WITH TRUCKS. Contract states truck must be returned to inside lot. After an 18-hour day, the last thing I needed last night with to spend two extra hours taking care of your trucks.Alan S.
El cliente no dejó un comentario.barbara C.
El cliente no dejó un comentario.Shannon A.
El cliente no dejó un comentario.Varuzhan T.
The staff was helpful. I have an issue with Uhaul. 10-inch trucks do not come with a ramp, as people who are moving should not even rent this truck. I hired movers and they didn't show up. So I only had this truck. It took me three days to move things onto the truck bc there was no ramp and no help. It's been physically and emotionally draining, and physically exhausting. If you guys want to make more money, always up-sell the truck with the ramp. Uhaul should not have trucks without a ramp as people are moving, rented a dolly, and quite insane to offer this without a ramp. As I was out of it, the day of the move, and not fully paying attention, there were items added to my contract . I didn't request those items or realize I accepted those items. I only need one small dolly. The other dolly was too heavy from me to carry. I am a petite woman, weight at 120lbs. I was also given furnishing pads, that I did not need. Nothing I have required those things. I have no idea they were added to the order and did not double check. At this point, I had been in accident, ( as I was getting out Uber, a finder bender, I wasn't able to get Uhaul until 5, mover's cancelled, and it was a crazy day to say the least. Thanks for your time, pls stop selling trucks without a ramp.Sophia S.
Nothing. Everything was great. Friendly staff, accommodating, convenient.Stephan N.
This place is great! It was super easy and everyone was friendly and lovely! Someone asked me about the van and I highly recommended it!Alison W.
El cliente no dejó un comentario.Olivia F.
great customer serviceKristian A.
El cliente no dejó un comentario.Patty S.
The brakes of the U- haul and cargo van needs to be tight up more and it should not be dog hair on the van seat or a heavy odor of animals in the U-haul. GraciasLaura A.
El cliente no dejó un comentario.ramil R.
Great service and very happy with my experience with uhaul at this location. Thank you Benjamin, Sandra, Marcus and Supy. All that worked todayâ€¦ thank you. Sincerely, JaimesJaimes T.
El cliente no dejó un comentario.Rana A.
El cliente no dejó un comentario.amar Z.
Hi, ppldave B.
My issue is with this location but with Uhaul's processes. My pick-up location was changed and no one called me the day before to confirm my pick-up as they usually do. After arriving at my original location, I had to go to a different location to pick up the truck which caused the whole move to be delayed. I hired movers through Uhaul which meant I had to pay them extra because we went over the allotted time. I looked back and noticed that Uhaul had sent me an email to say my reservation was updated. FEEDBACK FOR UHAUL: That updated email did not clearly state that my location was changed from _____ to ________. In fact, it should be in the subject line what was changed- such as pick-up location or time. Furthermore, the change should be highlighted in RED or BOLD or ITALICS or something to alert you what was changed in the reservation. When you're in the middle of a move, there's a lot going on and so many emails to complete just one transaction. I hope the IT or marketing or operations department is listening and will make it easier to alert users about changes to the reservation. I should have been refunded a portion of my charge due to the inconvenience caused but the UHaul manager did not see it that way and denied my request.Chris H.
I'm a little fuzzy why check-in steps done in the app needed to be re-done in person at the counter.Scott C.
El cliente no dejó un comentario.Rikke G.
El cliente no dejó un comentario.Paul S.
El personal super amable y amistoso .Susana M.
El cliente no dejó un comentario.Tahnee M.
My experience was perfect! It couldn't have been improved. The people working there are very nice.Hemdah C.
Very glad I took a picture of the mileage/gas gauge. When receiving the vehicle, they had indicated the tank was 7/8 full while it was only showing 3/4. I returned the vehicle at 3/4 and was told I'd have to pay for gas. I was able to resolve everything with the desk staff and they were very helpful. Just a heads up to take pictures!Timothy C.
The return location wasn't working, I received an error message. Probably the application needs some work.SILVIA C.
I was checked in with no hesitation or delay ! When I returned the truck, the gentleman on the lot checked me out , completely. I didn't have to go inside. He was very courteous . GraciasRobert A.
El cliente no dejó un comentario.VARUZHAN T.
There was no 12v socket available for me to charge my phoneDaniel C.
El cliente no dejó un comentario.Philip S.
El cliente no dejó un comentario.Daniel N.
El cliente no dejó un comentario.Tomicka R.
Great customer service, easy check out/check inOLIVIA R.
Normally this location is solid. However this recent rental was so busted and dirty it was rather unfortunate.JORDAN R.
Brian was really friendly and made the return easy.Tegr P.
Too much time for check in and check outs. Stuff that should take 5 mins took like 20 minsRAMESH S.
Super good people work here nice and friendly if you are the same to them.Alec N.
Marcos was extremely helpful at both pickup and drop off. He helped fill the propane tanks and kindly helped me load them into the truck. He also offered advice on the right hitch to get and was extremely friendly & helpful when returning the pickup truck. Thanks Marcos!Shailesh S.
Tell the costumer to arrive early in case is people in line, spend 20 minutes after my schedule everything else perfect thanks.Leobigildo T.
Great people working there, great attitudes, helpful, polite, from the woman on the desk, through the guys outside getting your rental gear & doing the return checkin. One of the best U-Haul locations- this big location on Hollywood Blvd., just before Virgil & Sunset & the big U-Haul in Calabasas/Thousand Oaks off the 101 Frwy. The people both places, who are working @ BOTH places make ALL the difference in the world & everything so easy, during a move, which is difficult to begin with. Highly recommended.Nicholas H.
This also was not the location I originally chose for my drop off, however, the location I chose was closed on my scheduled drop off day and NO ONE answered the telephone call. I had to call 2 other locations to find one that would take the truck. Luckily the 2nd location I called agreed to take it. Will think twice before using U-Haul again.Elizabeth B.
Super friendly stafff and ver detail oriented. It is refreshing to see people taking pride in their work and making customers happy.charles C.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡Servicio de propano entregado directamente en tu puerta!
¡Tenemos la selección más amplia de la industria!