The U-Haul employee was complaining about the town and the cell service and was yawning and really didn't want to be there. For something that should have only a couple of minutes to check me in he took forever. He forgot to give me my moving blankets that I had on the order so that was another trip back to the store.
Lynn K.Customer Reviews for U-Haul of Grand Forks
Testimonials From Recent Customers
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Gentlemen were eazy to work with and very prompt. They more then helpful before and after I was finish with the truck!!!!
Duane A.It would be even better if smaller cities like Crookston had an outlet. Had to drive 27 miles each way to just pick up a rental to move from one location only about 2 miles away from the other here in town. And then another 27 back to drop it off within the 24 hour limit.
Mary D.Oil life was low.
Ashley E.Check and maintain equipment
Jennifer F.Quick, easy and friendly service at the U-Haul in Grand Forks on Gateway.
Kevin L.Trailer was ready and worked great
Evan P.Lazy employees, clueless on what they are doing.
Joshua W.Guy i dealt with was very helpful and nice.
chris L.Great people. Friendly and very knowledgeable.
rebecca K.The store is clean and organized, and staff were all very friendly and helpful!
Kaylee T.Never recieved emails like we should have and the u haul truck air conditioning didn't work wasn't give proper drop off location the passenger area was so hot where you put your feet I had to buy a rug
Gerardo B.Access and parking is difficult
Melissa T.Great service. Receipt was emailed in minutes.
Colby R.Great staff
Larry R.Gracias
CORY F.I needed to keep the truck extra time due to raining. I stopped in to talk to them the manager Kyle was so very rude yelled slammed doors. The other guy that helped was great. He said give it to her some one else will have to do with out. With the rain there was nothing I could do movers would not load. Not great behavior for a manager. I had to pay extra every day and I had to pay full price but had to bring the truck back early.
Martha S.Jacob Adamciek (?) was very helpful and very professional. He had the unfortunate situation of being the person to tell me that even though I drove 5+ hours to come to this location for a U-Haul pod there was no POD there for me. Uhaul left me With nowhere to place an apartment full of items. U-Haul corporate left me stranded in in a very messy situation in a very small town, and left it up to Adam to deal with me and this very regrettable situation. What I received was a $50 credit. What I'm seeking is to talk to someone at corporate about the process and communication. This asks me for a back end evaluation, when communication from uhaul corporate to me and to their site was horrendous and in some cases non-existent.
teresa S.No suggestions at this time. It was a good experience.
jay K.Great prompt service ,equipment in good working order .
Larry S.Friendly crew, fast and efficient without being rude or short.
jeffrey D.More help with customer service
Douglas B.The A/C did not work. Made it very uncomfortable.
susan M.Truck not clean
David H.I received the van I was told the gas tank was full..so it actually showed 3/4 tank when I got 1/2 block from the U-Haul location. After we drove it about 10 miles total I stopped to gas up.. I put in 7.936 Gallons..totally $32.53 SO CLEARLY IT WAS NOT FULL WHEN I LEFT THE LOT WITH IT. I spoke to your employees about it and it was "tough luck to me". TERRIBLE CUSTOMER SERVICE.
Patty R.Trailer worked good,Chad made sure all signal's and lights working
DAVID P.No issues on this end as I dropped it off after hours.
Barry C.Fast easy place!
Christopher R.Nothing absolutely perfect. Very quick service and set up. Very courteous and prompt.
James K.Aaron and Caleb helped me out today and they were very accommodating. I will do business with Uhaul again.
MARJORIE M.Clean new van, great price
Paul S.The employee was extremely helpful
Michael D.Send the receipt would be wonderful. Never received one after returning the truck 14 hours early.
Cassandra S.Clean the vans better. Have the moving pads that were ordered ready and packaged.
Mark S.It was a busy day with college graduation, the staff was pleasant , helpful, and efficient. I would definitely recommend them to others.
Keith S.Nothing. Everything was great
ROBERT E.I hope everyone who chooses to do business with Grandforks UHaul has the quality service I had. I have zero complaints and I would recommend this business.
GLENN M.Great experience, restored my faith in uhaul.
Alan W.Had an issue and it was promptly taken care of.
mark R.Terrible experience. I paid over 50 dollars to use a car dolly for 2 hours. The car dolly i got had a missing light. I will be going to penske for my future moving needs.
AUSTIN C.Still in disbelief by how easy and inexpensive the entire experience was. I'll never hire movers again. ¡Gracias!
Denise R.Wait time to get served was a little long. It looks like only 1 person there and he was busy but very friendly and efficient
Reinier John V.It is hard to get in and out of this business. The trailer worked out great, I would use a U Haul trailer again for sure..
MARSHA G.Customer service when we picked up the truck was excellent!
Sherry L.was under the impression I was receiving a portable u-box, was frustrated to find out that wasn't the case and has many issues being transferred to the GF office and was told 2 different times a manag
nicole b. | Overall ExperienceWe had issues with the ubox showing up 2weeks late and damaged. Grand Forks was aware of issue. The manager called right away when it came in and the sfaff was very helpful when we got there.
mary b. | Overall Experience