Customer Reviews for U-Haul of Grand Forks

4,173 comentarios

1632 Gateway Dr   Grand Forks, ND 58203
(Corner of Gateway & Washington)

(701) 775-0586

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(701) 775-0586

1632 Gateway Dr
Grand Forks, ND 58203
(Corner of Gateway & Washington)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

nothing

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN L. 
Clasificación:
4.0

Check in was very fast and we were on the way to our next destination

JACQUALINE A. 
Clasificación:
2.0

Needed to pick up early in the morning as I scheduled it, guy was more than 10 minutes late to open, the truck I rented almost three weeks earlier wasn't there and I had to take a van instead. Happy I still got something but it was inconvenient to wait as I had to be somewhere at 8 and was cutting it close.

Jacquelyn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY H. 
Clasificación:
4.0

Problems were with corporate which altered the pickup location and the auto tow rental from a tow dolly to a full) auto transport/trailer.

Bret R. 
Clasificación:
5.0

Everything went very well. Staff were polite. They could stand to put out a bit more energy and friendliness, but maybe that's nitpicking. Good service, good equipment, fair rates. U-Haul is hitting on a lot of cylinders. Keep up the good work.

GARY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAMONT H. 
Clasificación:
5.0

Fantastic customer service!

DEBORAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH H. 
Clasificación:
5.0

The people had it before trashed it. I was concerned about being charged so I returned it cleaner than I took it. But the guys were great and there was no trouble with the truck.

NIOMI M. 
Clasificación:
5.0

The gentleman I talked to in Grand Forks Nd was very helpful and listen to all my questions and told me what was wrong and what was the right way to do stuff.

Lisa N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
3.0

I rented 2 -U-Haul 26' trucks and 2-6x12 trailers at different times this summer from the Grand Forks U-Haul on Gateway. Both times on the 26' trucks they were not there on time I booked, one I had to settle for a 20' truck, the the next time I had to wait another day to pick it up. Jake at Grand Forks U-Haul did everything he could to make sure my moves were not turned into a nightmare with these hooked reservations. He deserves a raise for going way far beyond to make a bad situation not turn into a nightmare experience with these U-Haul reservations!

FRANK N. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Molly F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt C. 
Clasificación:
1.0

when I book a truck 1 month in advance i should not have to drive 4 to 6 hrs away to pick up another location...............

CHARLES V. 
Clasificación:
5.0

Excellent staff to work with. They were very helpful!

AMY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEQUAN W. 
Clasificación:
5.0

Jacob ALSO really helped me, my man!

Thomas H. 
Clasificación:
5.0

Excellent customer service. Had a drive thru drop off, very easy!

BARBARA B. 
Clasificación:
5.0

Have a little more space in yard to get around

LARRY S. 
Clasificación:
5.0

Y'all were amazing and made it super easy.

TASHA G. 
Clasificación:
5.0

Very friendly staff and very helpful.

TODD B. 
Clasificación:
5.0

We did not have to go in. Employee met us at the drop-off location, unhooked the trailer and we left. Hopefully he logged us in as a return as there was no transfer of information provided.

Kathy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN ALLAN B. 
Clasificación:
5.0

Excellent friendly customer service both via phone & at location. Love the 7 day a week availability as well! Super cheap boxes actually beat Walmart in price and design!

MICHELLE A. 
Clasificación:
2.0

I had ordered 6 blankets plus the trailer. When I arrived the attendant stated he gave all the blankets away that morning. I explained that I ordered this 2 days prior and needed those blankets as I was hauling a baby grand piano. The attendant found three blankets at first. I pressed him for three more and suggested he give me some of the blankets you could buy. He states he couldn't do that. He left and found three more, thus completing my order. However because of this fiasco of a mess I was late picking up the piano by a half hour and this that much later getting to my house where I had men waiting for me to carry in the piano. I was not impressed with this experience.

SARAH AUDREY B. 
Clasificación:
5.0

Add a seatbelt in 3 person vehicles

JESSICA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NARCIS A. 
Clasificación:
4.0

El cliente no dejó un comentario.

CURTIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRISHA M. 
Clasificación:
3.0

The parking lot is small. I almost got blocked in by the guy behind me who was also returning a trailer. There was one attendant and he seemed to be less than thrilled with his job and he was overworked. This was the move-in day for UND and they should have been prepared.

Gaylen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TWYLA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL BRYNLEY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

brad U. 
Clasificación:
3.0

No one at front counter when arrived waited 10 minutes for someone to come up. Could hear them in the back talking.

BRENT B. 
Clasificación:
5.0

I did the after hours mobile return and it seems that the app didn't work. I tried from my downloaded the app on my Samsubg phone, tried 2 different browsers and my husband attempted on Safari on his iPhone. We would get as far as uploading the picture but it never went anywhere after that. It kept asking us to upload pictures.

TERESA D. 
Clasificación:
4.0

The uhaul drop off service via online was not letting me use the location services to confirm drop off location. I did everything the page said to do and still said not able to connect. I'm very pleased I wasn't charged extra though!

Santana B. 
Clasificación:
5.0

Igood service it was my first I look U-haul thanks guys I liked

HAWA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brant L. 
Clasificación:
2.0

Was charged for gas even though I brought it back with more than I left with. Glad I checked my receipt.

CANDACE S. 
Clasificación:
5.0

Great service. Very easy and quick pickup and drop off.

MATHEW H. 
Clasificación:
5.0

The staff was very helpful. They answered my questions well and without hesitation. They were very thorough in their explanations and were not in a hurry to get me on the road before I was ready. I would recommend using this U-haul location for your moving needs.

DOUGLAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNNETTE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen H. 
Clasificación:
5.0

The guys were really helpful and made a last minute move super easy!

MICHELLE D. 
Clasificación:
3.0

Parking lot sucks but clean environment and friendly staff.

Cody M. 
Clasificación:
5.0

The weather stripping on the driver's side allows wind to enter the cab. The vehicle needs an alignment as it pulls left and requires the driver to keep the steering wheel turned to the right. Lastly, between 57-63 mph, the front end vibrates pretty bad.

NICHOLAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn C. 
Clasificación:
5.0

Great service, quick and fast set up and check-in. Good prices as well. Definitely recommend if you need a U-haul in Grand Forks, ND!

GABRIEL MICHAEL- S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barb K. 
Clasificación:
4.0

CHECK LIGHTS BEFORE YOU TRAVEL

Troy T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daryl H. 
Clasificación:
5.0

Extended Saturday hours were a great help

Timothy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W. 
Clasificación:
5.0

Very friendly staff.

JAMES J. 
Clasificación:
5.0

100%, helpful people, clean, organized and well managed

barb B. 
Clasificación:
1.0

I waited for the guy to tell me that. I could take it for two hrs when I had rented for the 24 hrs. I stood there for 29 minutes as he stared at the computer. I ended up with a 25l6 feeder when I rented a 10. Very unprofessional business.

PAULINE B. 
Clasificación:
2.0

Not charge more than what I've been quoted, awful customer support, they weren't friendly at all

SARAH N. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIRK V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCAL A. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma T. 
Clasificación:
2.0

The 26' truck reserved was not available on the reserved date. UHaul team dispensed a 17' truck but it was not long enough for all of my boxes and furniture. I will now have to arrange other transportation to deliver the leftover items. Disappointed! I had hired a team of 4 people to help in the move-out and did not have the right truck to get the job done and it is costing me more.

Teresa K. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMANDA F. 
Clasificación:
4.0

Nada

JACQUELINE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTEN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

HARMONY D. 
Clasificación:
5.0

He is helpful. Thanks

Thuy N. 
Clasificación:
5.0

Truck was well maintained, no complaints at all

CLAY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim O. 
Clasificación:
4.0

No improvement needed

MARK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JUSTIN L. 
Clasificación:
5.0

Nice people and very helpful

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FAITH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DWAYNE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAYLIN K. 
Clasificación:
5.0

Employees were super friendly and helped make sure the trailer was hooked up correctly and everything was good to go. Really appreciated the customer service!

SCOTT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
4.0

The person taking my reservation when I checked in could have been more friendly & personable. He also spoke very softly so we had to ask him repeatedly to restate what he was saying. About 20 miles from my destination, the engine light came on. I checked all of the gauges and they seemed to be fine. The vehicle we used is a gas guzzler. We were not told that we had to buy our own gas. The gauge was near empty when I started out. It's a good thing I noticed the gas before I got out of town.

WARREN S. 
Clasificación:
5.0

The service I received was outstanding. I appreciate all the help I received.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBBIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEKSANDR L. 
No se han enviado comentarios para esta ubicación.

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