Customer Reviews for U-Haul of Gettysburg

Rating:

1.0

First thing. The original truck was below 1/4 of a tank of fuel. It wasted my time completely. I have people moving standing around. Not cool. Then I get charged for dropping it off early! Wtf is that? Hey I see you dropped it off early. There’s a charge for that. Started off with 30 miles. I drove under 25. No big deal. Im not certain what you guys are doing in this location or as a company. Will not use this location again even if it’s the closest.

Rating:

1.0

Manager on duty was very rude when we picked up we were never told to where to drop anything off everything was sent through an email being in a rush we didn't have time to take a second to look like where a certain drop off was she just said bring it back here so we did as we were told very cocky don't recommend him ball bigger guy I believe he's a manager of some sort a simple hey can you just bring it over to the other side that's our drop off side would have been all he needed to say but no he proceeded to be cocky and he's lucky he didn't deal with my husband cuz he would have got a few more words than what I've given them highly don't recommend and especially with him avoid

Rating:

5.0

All was good!!

Rating:

2.0

The truck they rented to us was hard to drive, it was all over the road. It didn't seem well maintained.

Rating:

5.0

Thank you!

Rating:

1.0

An employee named Kyle was very short and unwilling to work with me on the phone when I called in to ask about a $20 after hours service charge. I expressed that it was not explained to me that this fee is applied to after hours returns if I didn’t use the self check in on the UHaul app that I don’t have. He pretty much said that’s tough because it’s in the contract. Never again!!!! UHaul is a joke and I’m telling everyone I know that UHaul will take advantage of you any way they can.

Rating:

5.0

I wasn't aware they the toy hauler trailer did not come with tie down straps. The tie downs I purchased at U-Haul were reasonably priced so I was happy about that. During the online rental process that could have been made more clear. I do take some responsibility here as I could have called and asked. Also, on Sunday during my return, the staff person was along and overwhelmed. After a half hour waiting in line he noticed I was dropping off and said, "If you're dropping off, just leave it and go. I got a lot going on hear". I was worried I might miss my deadline for dropping off or that some damage that was not caused by me would be reported. I took pictures of the trailer which have time stamps just in case.

Rating:

5.0

Very helpful after hitting a deer and needing transportation.

Rating:

3.0

If you hate your job, change job!

Rating:

5.0

Very quick in and out.

Rating:

3.0

Very nice to work with,,

Rating:

5.0

Excellent, efficient service!

Rating:

5.0

Nothing! Very pleasant and knowledgeable staff. Thanks for making moving a little easier.

Rating:

3.0

Expensive! And no help to get everything ready to drive away.

Rating:

5.0

Great rental

Rating:

5.0

Kyle (I think that’s his name) was fantastic. Made things so much easier.

Rating:

5.0

Very friendly and courteous staff! The installer Craig was particularly helpful.

Rating:

5.0

Nice people and trailer was ready.

Rating:

5.0

Make the online check easier, or add the ability to talk to some one on the phone or in person. It would also be nice if the vehicle had gps.

Rating:

5.0

Great customer service in the store.

Rating:

2.0

i rented a van, dropped it off a day early, and under the milage and you still charged me full price....

Rating:

5.0

Great service

Rating:

4.0

A tad frustrated by the unavailability of the 20’ truck, but the folks who worked there were great ànd helpful.

Rating:

5.0

Nothing! Friendly, helpful and knowledgeable staff.

Rating:

3.0

Was not informed that there would be a $20.00 after hours fee. Was disappointed that it was added to my final bill.

Rating:

5.0

Good availability. Friendly. Efficient.

Rating:

5.0

Nothing! Great helpful staff.

Rating:

5.0

Most uncomfortable truck I have ever driven, experienced electrical issues. Never paid what was originally quoted.

Rating:

5.0

The service I received was outstanding. The attendant was courteous and helpful. He quickly Navigated me through the process. The vehicle chosen was clean on the outside and inside and ready for me when I got there. The vehicle engine worked well, but the exhaust system and chassis was horrible. Rattled ominously whenever I stopped and the suspension was akin to a bad rollercoaster. It was near the end of its life.

Rating:

5.0

Call center service could be better. They are not aware of what is going on at the locations to book appointments. Booked me for same day appt. for hitch installation and the location was already booked and busy for the day. Had to reschedule.

Rating:

5.0

The pick up location was great. Great service. The staff noticed during inspection the trailer brake away cable was incorrect and repaired it quickly before we took off. Helpful and friendly. Quick service.

Rating:

5.0

Very helpful every time, thank you for a smooth and great experience.

Rating:

3.0

Communication from the guy I rented this from was vague, wasn’t told that I would be charged extra for “after hours drop off” which I’ve done numerous times before and was NEVER charged extra! Won’t be getting my business again.

Rating:

5.0

I reserved a trailer with a ramp, but when I got there the trailer I got didn't have the ramp. I was offered to reschedule but it was not an option with my plans. An offer of letting me use a ramp would have been appreciated.

Rating:

5.0

Easy way to get from one location to another worth every penny

Rating:

5.0

Another great experience. I pulled my truck into the return lane. Within 3 minutes I was being assisted. He had the trailer off in a couple more minutes. I was done that fast. Nothing to improve on here.

Rating:

5.0

This visit was right as they were closing. The attendant came over to me and asked if I minded using the app to check out. I had spoken to him earlier and noted that we was now completely swamped. I took pity on his soul and agreed to do the mobile check out. No issues for me. He was quite helpful earlier, so I had no issues.

Rating:

4.0

Seatbelt in truck did not work. Did not realize it until I was on the highway and it was end of the business day for the location.

Rating:

4.0

This site was great. Clean and organized

Rating:

5.0

Great location. Always quick in and out.

Rating:

4.0

I was expecting a larger truck. I think uhaul drastically underestimates the amount of stuff that fits in a 2 bedroom apartment. I also called in to change and confirm my drop off location a full week before my pick up and NO ONE seemed to be able to update the location in the reservation until I finally reached someone IN NC. Please ASK which city someone is dropping off before assuming a state. There are 3 Wilmingtons - OH, DE, and NC - I repeatedly said I was moving to NC yet they kept sending me to DE to return a truck.

Rating:

3.0

Prices are too high

Rating:

4.0

Need more than one associate on duty.

Rating:

5.0

Very organized and professional.

Rating:

2.0

It would be nice if your website was more clearer about charges and when you talk to somebody over the phone they need to be clearer also and tell the customers about additional charges and how comes you hide the fees of saying $94 is going to be charged when it was only 48 for the truck rental itself and the truck itself rattled while you're going down the road and your customer service could be a little more nicer to the in person people over the phone is okay I would just like it to be a little more clearer about charges

Rating:

5.0

Fast and courteous

Rating:

5.0

Nothing. This was my third rental in as many weeks. The vans and trucks were very low mileage. The auto transport was easy to hook up. The only difficulty I experienced was during the first rental in not being able to firmly reserve the truck until 2 days prior to the move. The only suggestion I would have for the booking system, is to make it clearer from the start that if you need a local rental with more than the allowed miles, it may well be available at a better rate than the standard.

Rating:

4.0

There was a bit of a misunderstanding as to where I could return my one-way rental. The gentleman who took care of me was able to quickly have the return location amended……and I was then on my way. I would definitely do business at this location again and I recommend this location to others. Thank you.

Rating:

5.0

This was the newest vehicle I've ever driven. The cargo van only had 1980 miles. It 7uu 9 ft. and much more spacious than I imagined. The inside design was well thought 7out and plenty of space for tie downs. I had rented a 15 foot truck the week before and the gas mileage was so much better on the van. The staff was very helpful in making sure I got what I needed.

Rating:

5.0

Easy check out

Rating:

1.0

After a long trip from Florida, I was very confused when I pulled into this U-Haul and I had to stop and look at my GPS to figure out where I need to go to drop off my equipment. As I was doing, so I noticed someone staring in my window at me with a very mean look on his face. As I rolled the window down he was very rude and said you need to go back on the road and pull in where sign says to pull in in a very condescending and rude way. As I pulled into the correct location to drop off my trailer, he kept waving his arm and yelling at me keep pulling forward. Keep pulling forward. Not nice at all. I came very close to telling him off, but I was too tired too, and I just left. This man should not be working with the public. I will never do business with the U-Haul in Gettysburg again.

Rating:

2.0

The truck ran great, and was very useful. I wanted a hand truck with straps, but did not have that packed inside when I checked out the truck. I did not have time to go back for one, so I made due. The point is, I SHOULD NOT have to make due. I do not like that you do not offer veterans a discount of any kind. I did not appreciate the final check in when I returned the vehicle and was told there was a "daily fee" on top of the rental fee for each day. This SHOULD be explained on the day of receiving the truck, NOT as an afterthought when returning the truck. ALSO, get more help at your offices. The day I picked up the truck, the one guy there said he had no help and asked everybody picking up a truck to "use the app" because he was "going to be busy all day". THAT is the job, checking out trucks, so get those people help, perhaps using the "daily fee" to pay their salaries instead of jamming people just trying to get their moves done with a useless fee that pays for nothing. I will never use UHaul again, and will let my entire circle know how disappointing this was.

Rating:

5.0

Very nice and helpful

Rating:

1.0

Gas level on contract was off and they charged a cleaning fee even though I took before and after pictures

Rating:

5.0

Very helpful

Rating:

3.0

Would tell people find another option overall bad experience

Rating:

5.0

Not a thing

Rating:

5.0

Very reliable and helpful staff. Kyle and his staff were very helpful to us as we were faced with the challenges of emptying my mother’s home in a short time frame. Trucks, storage units, and trailers were always available when we needed them.

Rating:

5.0

Very organized and clean facility. Been to other u-haul facilities and this is by far the cleanest one i’ve seen! Super friendly staff as well!

Rating:

5.0

Thank you. The U-haul storage experience was very helpful and met our needs and expectations. Clean & secure facility made it a pleasant way to satisfy a requirement.

Rating:

5.0

The Gettysburg PA location is phenomenal. Those people deserve recognition. Thank you for your time.

Rating:

1.0

Bad uneven seal on shed door at bottom. Rat poison dispensers and mouse glue traps on floor inside my assigned shed. Employee told me unit is not as temperature regulated as website claims. Also told me there was a flood at these units the week before & renters had to be called about it. Manager of facility absolutely refused to give me even a partial refund, even though I returned less than 24 hrs later to retrieve my stored items the very next day after renting the unit! I stood in front of employee who called their manager, and she did not even hesitate to say no to my refund request. The employee was aware that I was retrieving my stuff, but they marked my move out date almost a month later as a ploy to keep my money. I've trusted u-haul my entire life. (I'm in my 50's) but am utterly appalled and disappointed in this u-haul location and their lack of decency and professionalism!!!

Rating:

1.0

RAT POISON TRAPS AND MOUSE GLUE TRAPS, A TOTAL OF 3 INSIDE THE UNIT I RENTED. NO SEAL AT BOTTOM OF ROLLING DOOR ON RIGHT SIDE UNDER LOCK AT DOOR LEVEL. I WAS TOLD THE UNITS AT THIS FACILITY HAD RECENTLY FLOODED. THIS STORAGE LOOKED NOTHING LIKE THE PROFESSIONAL AND CLEAN UNITS IN THE ONLINE VIDEO. I WAS ASKED BY THE EMPLOYEE ON DUTY FOR MY LOCK CODEWORD ON THE $15 LOCK I HAD JUST PURCHASED. WHEN I TOLD HIM I FELT UNCOMFORTABLE WITH THAT HE SAID HE DID NOT HAVE TO HAVE IT. ALSO, I WAS UNDER THE IMPRESSION BY U-HAUL'S ONLINE ADVERTISEMENT THAT THESE UNITS WERE SUPPOSED TO BE CLIMATE CONTROLLED. I WAS HOWEVER TOLD THAT THESE UNITS ARE SUSCEPTIBLE TO EXTREMES OF BOTH HEAT AND COLD. THE STUFF I PLANNED TO STORE WOULD HAVE BEEN AT RISK. I RETURNED THE FOLLOWING MORNING, THE DAY AFTER I HAD RENTED THIS UNIT, TO RETRIEVE MY ITEMS. I DID NOT FEEL THEY WERE SAFE THERE. I ASKED FOR A PARTIAL REFUND SINCE I HAD RENTED THIS UNIT FOR LESS THAN 24 HOURS, AND WAS REFUSED BY THE MANAGER THAT THE PERSON ON DUTY CALLED ON THE PHONE. I WOULD BE HAPPY WITH A REFUND FOR 3 WEEKS NOT USED, SINCE MY STUFF WAS THERE OVERNIGHT.

Rating:

4.0

Unit had water leak and ants. Water leak was from the roof and not from the ground caused by storm. Seth, who filled in, was awesome and his knowledge, skills and customer and corporate focus were memorable and helped offset some other experiences.

Rating:

5.0

Well, it has been quite an experience but store manager A was very helpful.

Rating:

5.0

Great staff, they are often very busy and yet they handle it gracefully.

Rating:

5.0

The only issue I have is when removing my furniture, we noticed mice droppings on the sheets covering some of the furniture. Traps might be needed for all your units, or is that the renters responsibility ?

Rating:

5.0

Great staff. Very helpful and friendly.

Rating:

5.0

Very accommodating

Rating:

4.0

There was some water laying inside the left front corner of the storage unit when the door was opened, but it was cleaned up quickly and I was provided with a large tarp to cover my furniture.

Rating:

5.0

In spite of some unfortunate issues regarding our shipped uhaul boxes, that delayed their arrival, the uhaul managerial staff, esp Shane, Mary and Lewis were always professional and helpful!