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Bruce A M.Customer Reviews for U-Haul of Farragut
Testimonials From Recent Customers
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It was not obvious what you were supposed to do on the dropoff website. Eventually found what I needed, but would put a dropoff button on the first page.
Craig B.Efficient and simple. Thank you
Angelo B.The rate given to me was a rate given without taxes and I was not informed. The location changed for pickup and was not informed. Causing me to be late to meet the movers on a time limit. The truck had a check engine light on, they checked it and it was just a O2 sensor when driving down the road the truck would lose power for just a few moments then pick back up. The door was warped so bad it had an air leak that was terrible. The biggest complaint was the air did not work. They did give me some money back but over all it was not a pleasant dealing. We still used the truck because I didn't have a choice.
josh B.Customer service was great.
GERRY R.I like the design of the newer 6x12. The barn door configuration is awesome! I also think the extra tie downs inside the trailer are awesome!
Edward L.Not a thing to change. Andrew and Caleb were awesome. Gracias
Kevin K.Service top notch. Truck was ready early, requested supplies were already loaded. Easy peasy return!
Richard R.I could see when I pulled in to return the equipment they were at that point opening the trailer and cleaning it and making sure it was ready for the next customer
Deborah A.We did not get the full amount of blankets that we ordered but that is partly our fault for not checking before we left. Otherwise we were glad we got a big truck because we filled it full!
William G.I think this day and age I should be notified prior to getting to the location that you do not have the trailer I needed that I had a reservation for so then I had to go from there to another Location
Greg G.They were very busy and had a lot of new employees to train and only one manager to handle all of that. They did a great job of making sure everyone was greeted, communicated a timeline when they could get with them and still stayed engaged with the current customer at the counter. The newbies were great as well.
Ashley G.Friendly staff with technology suitable to handle the business.
David C.Truck was absolutely horrible. Got it to pull a trailer of mulch that my Ford F-150 tows just fine but it was in the shop so rented the uhaul. It wouldn't pull it out of the driveway.
Tim S.The staff was very helpful. I do think UHaul needs to be careful about "nickel and diming" their customers. I paid for 2 bags of furniture pads and ended up not using them. The bags were never opened etc. I was told even so I had to be charged for them. That was very disappointing and put a damper on the experience.
Alex B.Only problem was I rented fir Lenior City location and went to pick up and found out Uhaul moved location to Farragut/west knoxville location. Q4 miles out of my way. 28 extra miles at 69 cents mile plus fuel!!! And time. Would have been nice if they told me in advance!!!
Nancy W.Excellent service....fast and efficient.
Dean O.Kind of shocked the owner of this location was so rude. His tone of voice was accusatory when he went over all the contract info. He even took my picture with the rental key. No sure if thats new policy but it made me feel like a criminal. This guy should not be at the customer service desk. He does not know how to talk to people. My last couple of visits were good but now that I know who the owner is and what he is like I will probably take my business elsewhere.
Brian G.The wait on the phone was a little long. . I rent and have all of my hitches put on here because they are great.
david F.My truck back rail end on right falling off taped up but it was falling off. I got pulled over because of it. Luckily I didn't get a ticket. Tire pressure was low. The manager called me becuz we were late returning didn't say hello just said where u at was so rude unprofessional. The young man who checked me in first day nice funny kind super employee for u he should be the manager.
Malissia G.Great service and friendly atmosphere, love those folks.
Gene C.N/C
RYAN H.Andrew did a good job calming us down after the ignorant crap we had to go through that day!! We went to every store in Knoxville. It is ignorant to only be able to get a piece of equipment by reserving online! If a customer comes in to a store, they should be able to rent on the spot! When we did reserve online, they sent us to a store that couldn't accommodate forcing us to drive across town AGAIN!! Ridiculous!
James E.Very friendly
Alan W.The truck was dirty and smelly
paula S.Great service
Russell M.Prompt service; easy pick up and drop off
Robert A.Adam who greeted me when returning the trailer was awesome, very friendly and helpful. Great guy in the right position for customers!!!!
Michael S.I had reserved a utility dolly and a furniture dolly online a couple days prior but was told there was none available when I checked in.
JAMES N.Quick and easy.
RICHARD F.Always courteous and helpful!
Jason M.The woman at the counter was very helpful!
Barby B.-
Zhihong W.The drop off was flawless. My only criticism was that when I explained my issues with the pickup, I felt like this was commonplace. There was a standard apology but no effort was made to make it up to me. A simple gesture would have been nice. It was extremely inconvenient to solve issues created by U-Haul. i.e, driving out of my way and figuring out how to obtain moving blankets while on a super tight schedule.
Scott B.Great experience
Brad G.Andrew is awesome! Great staff!
Danielle H.Everyone was very helpful, kind and courteous. Great location and I will rent from them again.
ROnald G.Quick and easy transaction. Great service!
Andrew C.N/C
Mike W.Truck was mechanically better than another recent rental, but was pretty filthy. We mopped the cargo area and wiped dashboard down before trip. Was disappointed that UHaul wouldn't provide a lock. Associate said they only do that for local rentals. I'd imagine much higher likelihood that a local rental loads and unloads same day, but a one-way rental is much more likely to leave truck loaded overnight. Overall very pleased with UHaul and will rent from you again. Please consider periodic cleaning of your trucks and providing locks for all rentals.
Brian W.Easy, last minute, good price, great experience.
Thomas H.Nada
david H.Great people.
Paul M.Staff were polite and quick to interact nice to see staff willing to help instead of waiting for service
MICHAEL H.I think more staff would move rentals along better. To long wait time with too men handling customers, check outs etc.
Jerry B. | Overall ExperienceWhen my U-Box arrived at U-Haul of Farragut damaged, Josh Black handled my situation professionally and with great care. I will recommend U-Haul of Farragut to all my family and friends.
Patrick C. | Overall ExperienceWe will definitely use this location again.
Richard W. | Overall ExperienceGreat service and staff
Richard W. | Overall ExperienceBrett was a super nice guy who was willing to help me with everything I needed. From hitching up my trailer to filling propane tanks. Can't say enough good things about him and the the facility!
Derrick D. | Overall ExperienceEveryone was great. Made the experience smooth and easy. I appreciate everyone's friendliness and their help
warren p. | Overall Experience