Customer Reviews for U-Haul of Farragut

7,594 comentarios

10833 Kingston Pike   Knoxville, TN 37934
(In Farragut W Of Lovell Rd)

(865) 312-8175

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(865) 312-8175

10833 Kingston Pike
Knoxville, TN 37934
(In Farragut W Of Lovell Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Lynn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce A M. 
Clasificación:
5.0

It was not obvious what you were supposed to do on the dropoff website. Eventually found what I needed, but would put a dropoff button on the first page.

Craig B. 
Clasificación:
5.0

El cliente no dejó un comentario.

micheal G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazzlyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim D. 
Clasificación:
5.0

Efficient and simple. Thank you

Angelo B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth S. 
Clasificación:
1.0

The rate given to me was a rate given without taxes and I was not informed. The location changed for pickup and was not informed. Causing me to be late to meet the movers on a time limit. The truck had a check engine light on, they checked it and it was just a O2 sensor when driving down the road the truck would lose power for just a few moments then pick back up. The door was warped so bad it had an air leak that was terrible. The biggest complaint was the air did not work. They did give me some money back but over all it was not a pleasant dealing. We still used the truck because I didn't have a choice.

josh B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Philip S. 
Clasificación:
5.0

Customer service was great.

GERRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara J. 
Clasificación:
4.0

El cliente no dejó un comentario.

kim jeff W. 
Clasificación:
5.0

I like the design of the newer 6x12. The barn door configuration is awesome! I also think the extra tie downs inside the trailer are awesome!

Edward L. 
Clasificación:
5.0

Not a thing to change. Andrew and Caleb were awesome. Gracias

Kevin K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela J. 
Clasificación:
5.0

Service top notch. Truck was ready early, requested supplies were already loaded. Easy peasy return!

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
5.0

I could see when I pulled in to return the equipment they were at that point opening the trailer and cleaning it and making sure it was ready for the next customer

Deborah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria G. 
Clasificación:
5.0

El cliente no dejó un comentario.

becky H. 
Clasificación:
3.0

We did not get the full amount of blankets that we ordered but that is partly our fault for not checking before we left. Otherwise we were glad we got a big truck because we filled it full!

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAM L. 
Clasificación:
3.0

I think this day and age I should be notified prior to getting to the location that you do not have the trailer I needed that I had a reservation for so then I had to go from there to another Location

Greg G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael E. 
Clasificación:
5.0

They were very busy and had a lot of new employees to train and only one manager to handle all of that. They did a great job of making sure everyone was greeted, communicated a timeline when they could get with them and still stayed engaged with the current customer at the counter. The newbies were great as well.

Ashley G. 
Clasificación:
5.0

Friendly staff with technology suitable to handle the business.

David C. 
Clasificación:
3.0

Truck was absolutely horrible. Got it to pull a trailer of mulch that my Ford F-150 tows just fine but it was in the shop so rented the uhaul. It wouldn't pull it out of the driveway.

Tim S. 
Clasificación:
5.0

The staff was very helpful. I do think UHaul needs to be careful about "nickel and diming" their customers. I paid for 2 bags of furniture pads and ended up not using them. The bags were never opened etc. I was told even so I had to be charged for them. That was very disappointing and put a damper on the experience.

Alex B. 
Clasificación:
4.0

Only problem was I rented fir Lenior City location and went to pick up and found out Uhaul moved location to Farragut/west knoxville location. Q4 miles out of my way. 28 extra miles at 69 cents mile plus fuel!!! And time. Would have been nice if they told me in advance!!!

Nancy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared D. 
Clasificación:
5.0

Excellent service....fast and efficient.

Dean O. 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
1.0

Kind of shocked the owner of this location was so rude. His tone of voice was accusatory when he went over all the contract info. He even took my picture with the rental key. No sure if thats new policy but it made me feel like a criminal. This guy should not be at the customer service desk. He does not know how to talk to people. My last couple of visits were good but now that I know who the owner is and what he is like I will probably take my business elsewhere.

Brian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
5.0

The wait on the phone was a little long. . I rent and have all of my hitches put on here because they are great.

david F. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
1.0

My truck back rail end on right falling off taped up but it was falling off. I got pulled over because of it. Luckily I didn't get a ticket. Tire pressure was low. The manager called me becuz we were late returning didn't say hello just said where u at was so rude unprofessional. The young man who checked me in first day nice funny kind super employee for u he should be the manager.

Malissia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

Great service and friendly atmosphere, love those folks.

Gene C. 
Clasificación:
5.0

N/C

RYAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory C. 
Clasificación:
4.0

Andrew did a good job calming us down after the ignorant crap we had to go through that day!! We went to every store in Knoxville. It is ignorant to only be able to get a piece of equipment by reserving online! If a customer comes in to a store, they should be able to rent on the spot! When we did reserve online, they sent us to a store that couldn't accommodate forcing us to drive across town AGAIN!! Ridiculous!

James E. 
Clasificación:
4.0

Very friendly

Alan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
3.0

The truck was dirty and smelly

paula S. 
Clasificación:
5.0

Great service

Russell M. 
Clasificación:
5.0

Prompt service; easy pick up and drop off

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

Adam who greeted me when returning the trailer was awesome, very friendly and helpful. Great guy in the right position for customers!!!!

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

I had reserved a utility dolly and a furniture dolly online a couple days prior but was told there was none available when I checked in.

JAMES N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY B. 
Clasificación:
5.0

Quick and easy.

RICHARD F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luis M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Always courteous and helpful!

Jason M. 
Clasificación:
5.0

The woman at the counter was very helpful!

Barby B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brad S. 
Clasificación:
5.0

-

Zhihong W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana M. 
Clasificación:
5.0

The drop off was flawless. My only criticism was that when I explained my issues with the pickup, I felt like this was commonplace. There was a standard apology but no effort was made to make it up to me. A simple gesture would have been nice. It was extremely inconvenient to solve issues created by U-Haul. i.e, driving out of my way and figuring out how to obtain moving blankets while on a super tight schedule.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willis B. 
Clasificación:
5.0

Great experience

Brad G. 
Clasificación:
5.0

Andrew is awesome! Great staff!

Danielle H. 
Clasificación:
5.0

Everyone was very helpful, kind and courteous. Great location and I will rent from them again.

ROnald G. 
Clasificación:
5.0

Quick and easy transaction. Great service!

Andrew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTTIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

usama A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane C. 
Clasificación:
4.0

N/C

Mike W. 
Clasificación:
4.0

Truck was mechanically better than another recent rental, but was pretty filthy. We mopped the cargo area and wiped dashboard down before trip. Was disappointed that UHaul wouldn't provide a lock. Associate said they only do that for local rentals. I'd imagine much higher likelihood that a local rental loads and unloads same day, but a one-way rental is much more likely to leave truck loaded overnight. Overall very pleased with UHaul and will rent from you again. Please consider periodic cleaning of your trucks and providing locks for all rentals.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quent B. 
Clasificación:
5.0

Easy, last minute, good price, great experience.

Thomas H. 
Clasificación:
5.0

Nada

david H. 
Clasificación:
5.0

Great people.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike R. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie H. 
Clasificación:
5.0

Staff were polite and quick to interact nice to see staff willing to help instead of waiting for service

MICHAEL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

stewart C. 
Clasificación:
3.0

I think more staff would move rentals along better. To long wait time with too men handling customers, check outs etc.

Jerry B.  |  Overall Experience 
Clasificación:
5.0

When my U-Box arrived at U-Haul of Farragut damaged, Josh Black handled my situation professionally and with great care. I will recommend U-Haul of Farragut to all my family and friends.

Patrick C.  |  Overall Experience 
Clasificación:
5.0

We will definitely use this location again.

Richard W.  |  Overall Experience 
Clasificación:
5.0

Great service and staff

Richard W.  |  Overall Experience 
Clasificación:
5.0

Brett was a super nice guy who was willing to help me with everything I needed. From hitching up my trailer to filling propane tanks. Can't say enough good things about him and the the facility!

Derrick D.  |  Overall Experience 
Clasificación:
5.0

Everyone was great. Made the experience smooth and easy. I appreciate everyone's friendliness and their help

warren p.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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