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Stephen C.Customer Reviews for U-Haul of Farragut
Testimonials From Recent Customers
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Great service at a reasonable price
RUSSELL M.Associate was very polite and professional.
Lawson W.Everything went smoothly
KEVIN M.Please check trailer cleanliness a little more thoroughly. While there was no dirt or large debris on the floor, I did find approximately 15 drywall screws lying on the floor. Had I have not noticed I would have run over them either while loading and unloading my small tractor, or when I swept out the trailer in my driveway.
ROBERT B.Friendly polite employees!!
PATRICIA G.Service was excellent and very timely. Installation labor price and time required were even lower than anticipated. Thanks to all the staff!
Phil F.Great people here too
Christian S.The service was exceptional. I don't know what you could do better.
MICHAEL G.Don't forget to latch the hood before releasing the vehicle!
RONALD A.Charge the rate that was quoted
Richard C.The employees can definitely tell the customers that you can not drop off at any location. Also that you have to download app to return item, none of this was mentioned during reservation
Kaylan G.The site was not as inviting as other sites as the site was extremely busy. We returned the trailer one day prior to contract commitment. Approximately a week later we received a call from U-Haul if we were going to return our trailer or if we needed extra days. Of course this was a huge surprise as we had already returned the trailer. Moments after the phone call we received a bill for extra days and was charged an extra $104. We immediately called the U-Haul of Farragut location and explained what had occurred. The individual who submitted the submission of the trailer immediately removed the excess charges from the account. I would consider a new way to inventory equipment when busy so that someone's rental doesn't get overlooked.
Kristen D.Awesome branch. Rapidly checked me out and removed trailer from the hitch.
EDWARD S.Na
Carolyn T.Please tell people that the box holds One room max. Let them know also that if your moving help brings the boxes out it is ONE box at at time which takes forever.
Terri P.Do not adjust customers seat to pull into the shop.
joel S.Customers aren't the focus here.
REBECCA I.Stop with the mandatory location and mandatory pictures bullshit or at least have a mobile app so I don't have to enable a bunch of privacy invasive settings on the browser.
BILLY G.Thank you. Everything Great!
EDWARD G.I was charged for 2 days and only used it one. I was advised by the associate fuel was at 3/4 and to return it at 3/4. I was charged for fuel as well.
CHAD T.Very friendly service. Instead of just giving me any hitch, they took the time to understand my needs and how I would be using it in order to align their product to what I will need.
marcus P.Only thing was the park lights didn't work but no hassle bout paying with cash cause problem with my card and service was quick as well as the employee s were nice and helpful. Thank you uhaul Knoxville tennessee.
JAMES C.Excellent maneuvering on-site, and the staff was quick and wonderful to deal with!
TARREN B.every thing was great including the friendly and helpful staff
Jim C.Customer service was extremely poor, especially from the GM. Lost Uboxes, unable to find order, sent Uboxes without the keys, extended wait times (unable to use the movers we paid for 3 hours). Do not recommend this store.
DRAKE L.Well lit location for a night drop off
Donald D.they rented me a vehicle tow that was below standard. Had one tire blow out after 21/2 hours on the road. Took 4 hours to get it fixed from the time we called to the time it got changed. Had the tech change another tire while he was there. Was unable to check the other 2 tires due to how we were parked off the interstate. Upon arriving at our destination, we found one other tire had lost significant tread. And upon dropping the vehicle tow off, we were told it was missing equipment that should have been on it.
BENJAMIN H.I don't know the young black girl that helped with check in and check out, but she was so very nice and helpful. I'll definitely return because of her!!
Yevonne H.U-Haul folks were friendly and quickly got me on the road with the rental utility trailer. The check in at the end of rental period was equally pleasant and efficient. It would appear you have some good people at the Farragut location. I gladly refer my friends to this store for their rental needs.
Don J.Quick and easy, all good!
KENNEDY K.More people working counter. But still great as usual.
BOAZ B.Customer service at both locations was great. Equipment was below sub par however. Half our things got ruined by water damage. So much water came in the truck that even things protected got destroyed
Matthew C.The staff is personable and helpful. I had the wrong size ball that necessitated a smaller hitch and they had me up and running in minutes. I forgot my lighting adapter and they fixed me up as well. Thanks for all the help. Your 6x12 open trailer is an awesome asset. I'd love to have one of my own someday.
ROBERT M.This location tried to charge me 19.00 for 4 gal of has even though I returned the truck w the file gauge on full!! Had to call and get the manager to refund my money. When I asked for a new email receipt he said no that I would just see the difference in my charge!!
Sean P.•Ria and Justin and Sean get an A+ for EXCELLENT Customer Service! •(Bring your car adapter to charge your phone.) Forgot mine. Stopped at Walmart. •(Save a bit of money and buy Gas gift cards at Kroger:) I did this. So glad. •Buy the insurance. I didn't need it, but it is a wise investment •Estimate more miles and time that you THINK you need.) I did this and was so glad. Stuff happens. Best to be prepared. •UHaul's lock, straps and boxes are great quality and great on prices. The boxes have handles. So very essential:) •Blessings. Breathe. Stay positive. Give grace to yourself and others.
Deborah H.The people were nice and accomodating. Good experience
WADE P.Very organized and prepared!
Jacob P.Keep it up the good work, but always try to improve.
MICHAEL B.Disgusting service they provided! Charged me extra and promised to give a refund back. Nothing happened yet
ZORIANA D.