Trey and his staff were incredible to work with and they got my hitch on my truck in a very timely manner. I will be doing business with them again on April 29th when I pick up my trailer for my move back home to Minnesota. I highly recommend working with U-Haul of Elysian Field to anyone who wants great customer service and reliability with a friendly smile to go with it! Thank you Trey for making this a really good experience! Thanks, Kelly Jo Schultz
Kelly JCustomer Reviews for U-Haul of Elysian Field
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great job. Installer was friendly and did a great job.
David NOne of the man had a smart mouth
Tyrie JExcellent
Jon KI can’t think of a thing! U-Haul has always come through for me. Either with a planned event/move or a spontaneous need I know Uhaul will be there for me.
Emily MThe mobile check in process took twice as long as it would have for me to just go inside. Also, it was very confusing and didn’t function properly.
KENNETH SExcellent service
NANG KEveryone was really nice and friendly
Daniel EThe experience was smooth. After-hours check-in was needed, and I did have an issue checking in with the app. I could not get the barcode to scan. I called the 800 number, and they were very helpful. This was likely a user error. :)
Mark TWas very easy to rent and the customer service was great
christopher dVery excellent and fast service
douglas cConsistent excellent service. Thanks!
Michael LConsistent excellent service. Thanks!
Michael LConsistent excellent service. Thanks!
Michael LThank you.
Abdulhameed AAlways has the supplies you requested. Great work!
JEFFREY MThe vehicle need some maixtenance done to it.
Monet RThis was not the location where my reservation was made so that was very frustrating. It was nowhere near our home and made MOVING day very difficult. In addition when we dropped off the truck, another customer had left the truck without returning the keys and so our car was blocked in. According to the people on staff, they didn’t have an extra key for the truck, so there was no solution
Colin DIt was great service. Both the manager and Irvin were very professional and everything was right on time. I'd definitely go back. Thanks
Ivan DTrey was very helpful.
Tom MTrey Lowe was very informative/courtesy/patience. I enjoyed talking with him and because of him that is the only location I will use in the future.
ORLANDO RPrices on the gas, mileage lower
Travis HEmployee helping me was very helpful and appreciated me explaining all of the issues.
David RWasn’t supposed to be my pickup location. When I contacted about getting it moved because this location was now extremely inconvenient for me they were rude and not helpful whatsoever and as a result it costed me extra money I should’ve have had to pay.
David MI realize they are short staffed, lots of people are. But the wait time was excessive. I did my homework online - pictures of my driver's license, credit card info, etc. I'm glad we can do that now. Everybody should. It would speed up the process. Equipment was clean and ran well. It's good to know that U-Haul is there when I need you. Thanks
CASEY LI rent all over the USA (34 states) and this is one of the top 3 in the USA!!!!!!!!!!!!!!!
Richard BSuper fast service. Very friendly staff. Great experience.
Harris GWhen I picked up the rental truck the clerk said return it with the fuel tank “slightly over half full”. I returned it slightly over half full to a different clerk he says it’s not over half enough. He says the fuel tank is 8/16 full when it should be 9/16. How can I be both over half and 8/16? I obviously stopped and fueled before I returned the truck. I drove the truck 76 miles and returned it with what I thought was exactly enough fuel in it. I don’t know what your standards for calculating the fullness of the fuel tank is but it seems to vary from employee to employee.
Tyree DWanted to ad hand trucks and he made it happen.
Michael TMechanically, this truck did not run right. It was clean though.
Jonathan HPlace charged me for after hrs service when I booked for 24 hrs. Place is a scam.
Jason BIf there is a time for uhaul to be returned it would be advantagous to call before its late since not all locations mention a time for return, not after when your charged an extra amount for no reason.
ashley sTrey and his Team are the Best!!!! Thank you for all your great service!!!! All the best, Dave
David SThe service and ease with getting the trailer was great. I felt the building itself was dated and extremely cluttered.
Jeffrey ROnly thing is it was a dolly in the truck and I was not told that and I was charged for it . So I paid for 2 dollies
TAMEIKA BReturn was quick and easy
Michele MThe store manager, Trey, is a phenomenal man, who made me feel valued and welcome as a customer at the Elysian Fields U-Haul location. I've utilized this location twice now and both experiences have been fantastic. If/when the need arises again, I will plan on going back due to the amazing experience he and his team provide.
Seth CThe size vehicle recommended in the website based on what we were moving was NOT sufficient. We ended up having to choose things to get rid of and not pack last minute because what U-Haul lists for sizing was not good, and we have an average amount of furniture. The locations used were fine, and the vehicle functioned well, but size up, and I wish U-Haul would adjust the recommendations because it caused so much stress
Lauren TNot nothing everything was perfect 👌
Edward Rvery patient and understanding
Paul RTrey and good team are awesome!!!
David SExtremely easy transaction, quick pick up and drop off. highly recommend this location.
John KExcellent service
wagdy gExcellent service
mitan cIt's obvious why you ask about the location and status of rented equipment without asking about U-Haul's responsibility. The location did well. Your cheap, dysfunctional trailer latches, which no location has control of ... SUCK!!!! Our furniture got wet because WE COULD NOT CLOSE THE DAMN DOOR because it's cheaply designed. Whose latch flips backwards and blocks doors? UHAUL!!! This location didn't design that. BRAIN DEAD UHAUL EXECUTIVES DID THAT. YOU SCREWED ME, NOT THIS LOCATION. I CAN'T GIVE UHAUL A BAD RATING WITHOUT IT AFFECTING AN INNOCENT LOCATION DEALING WITH CHEAPLY DESIGNED EQUIPMENT. HOW LONG HAVE YOU BEEN DOING THIS AND THAT CRAP IS WHAT DECADES OF BUSINESS HAS TAUGHT YOU? NOTHING? YOU HAVEN'T LEARNED? WE WILL DEFINITELY SHOP AROUND THE NEXT TIME WE NEED MOVE SOMETHING. THIS ISSUE IS SYSTEMIC. NOT THIS OR ANY LOCATION'S FAULT. UHAUL WON'T SPEND THE MONEY IT TAKES TO SEND YOUR VENDORS EQUIPMENT THAT WORKS. OUR FURNITUE GOT WET BECAUSE YOUR DAMN DOOR WOULDN'T CLOSE!!!!!!! THERE ARE COLLEGE INTERNS WHO COULD DESIGN BETTER EQUIPMENT. YOU'RE OVERPAYING YOUR EXECUTIVES.
William RWhen returning the truck, the attendant was VERY VERY RUDE. I replaced the gas, and he said I didn’t and charged me again. He said I went 25 miles. And the most, I went 15 miles.and he charged me for that as well. I always use U-Haul, but after this experience, I don’t think I will ever use U-Haul again.!!!
Charmaine RBoth of the owners were just amazing men. They not only took care of us, they were quite inspirational as well. Such a wonderful location serving many people on this side of town. Very grateful for their service on today.
Gwendolyn Bseating for waiting customers.
Phillip TBuena atención,buen trato y mucha paciencia
jorge aNothing. Service was fast, friendly, and efficient.
George DVery accommodating and professional
Samuel CTrey is awesome and always smiles when we rent equipment.
Fred HTrey and company always do a great job! My favorite U-Haul location!
Sharon PThe only drawback to this location is there is no close customer parking. But the walk is not horrible. Great friendly staff.
Jamie MI had a quick and accommodating experience with a pleasant and very helpful associate. Thank you so much.
Lynette SThey are always friendly and fast !!!!
Lynda HPoor management!! I scheduled to pick up my U-Box but when my local movers came in they were told that the U-BOX was not ready and the store staff said he could not move the U-Box out of storage.
Bo W | Overall ExperienceNice location
Katie K | Overall ExperienceOver charged for my u-Boxes.
SHAUN J | Overall ExperienceGreat experience.
Bradley A | Overall ExperienceGreat service!
Sunhaeng L | Overall Experience