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Ashley A.Customer Reviews for U-Haul of Elysian Field
Testimonials From Recent Customers
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Very friendly and professional staff. The cleanest rental I've ever been. Clean, smelled great! Thanks so much
diane G.Personal amable
LLOYD C.It wasn't quite their fault however the reservation I made was changed to accommodate the equipment I was suppose to get. They didn't have it when I got there I had to go rent it from somewhere else. I then was quoted paid and still am being requested to pay more ?
Kira L.I was surprised to see hitch wiring hanging out the hatch instead of underneath the car near the actual hitch. After I looked up online I now understand it is option for the RAV4 but it would have been nice if they gave a heads up this was how they were doing it.
Douglas O.All in all, the location and staff were awesome. The truck worked until the shifter came loose and wouldn't shift into drive. Luckily the guy that was with me knew how to get under the truck and temporarily fix it.
Benjamin S.I booked a uhaul. They didn't have it at the location. So I had to drive somewhere else to get it. They promised a $50 credit for inconvenience. And I never got it.
Mary L.The service and the work where done very well! The people where nice and they did a great job!! Unfortunately the traffic you have to fight Just to get into your store is insane! But other then that they did a great job!! Thanks
John H.The staff was very helpful, efficient, and friendly!
Paige H.Trey is always great
David M.Everything was good, Excellent Customer Service!!!
Whitney E.Very good service and people
Ayub T.Landon was fabulous!
Heather P.Excellent check in processing
Charles R.Great customer service.
Bill P.Troy? The owner/manager was terrific. Could not have been for friendly and kind.
Carrie L.Great customer service!
Coni C.all went well .
Rickey L.Great customer service. They know their products and have it there . Fast service
John J.The man who said he was the manager was rude and refused to help me find a picture box. Instead he sent me to the box area which has no prices or sizes on the shelf so I picked the wrong box twice and did not know until he charged me so I had to go to the back of the store twice and find it for myself. He also refused to help an older gentleman in front of me and HE REQUIRED MY PICTURE TO BE TAKEN WITH HIS PHONE BEFORE HE WOULD LET ME RENT THE TRUCK I RESERVED, EVEN THOUGH I PRESTENED HIM WITH A VALID DRIVERS LICENSE. HE CLAIMED IT WAS IN CASE I STOLE THE TRUCK! How completely RUDE AND UNPROFESSIONAL!!! I WILL NEVER USE THIS STORE AGAIN AND WILL RATE IT 1 STAR ON GOOGLE.
Elizabeth S.Great customer service thanks so much
Wael M.Great Customer service, just need to answer the phones (more) better. I had to call to many times before someone answered.
Sarai B.Great and friendly people to assist you with the clear understanding of how to best serve you.
Noel Nekpen A.Extremely helpful staff. Made recommendations assisted with loading purchased moving boxes. Would use this location again.
Jessica W.On time. No surprises. Very professional. All around great experienxe
Rusty A.All in all, this was a solid experience. Made my move super easy… unlike those suck fucking house cat rat dicks at AT&T. When the lord strikes down on them, I hope he shows no mercy.
Robert S.They did everything to assist us!!!
Sunny W.Staff friendly and helpfu. Site needs to rethink the layout of equipment drop off.
charles H.Fairly easy drop off - did it outside of regular business hours so used uhaul.com to submit drop off.
Rick W.David was SUPER helpful and friendly! The pickup and return process was simple and hassle free!
Bradley E.Mr Lowe The Best He Keeps Truck we'll maintain
Henry M.The guys behind the counter are always great!
JAMES M.Gracias
Khudavan S.They charged me an extra day for turning it in 7 minutes late. I will choose another carrier next time. I called ahead but it didn't matter.
Leland M.N./A
Benjamin S.It was inconvenient having to change the pick up location
David H.I'm sure you guys have heard this complaint before from other customers.Just do the right thing. Don't lie to your customers
Marvin f C.Someone dingged me for unwanted Insurance. I have my own and denied coverage
Kilby B.The guy who hooked up my trailer was so helpful. I couldn't find my adapter and hitch and he just lent me one. Fast and easy.
Jay K.Amazing customer service ! David was great !!
Sandra R.From the time I walked in the door I was treated very professional and immediately. I had a trailer hitch installed and the gentleman who installed it put it on very quickly and notified me when it was completed. I was very pleased and will recommend this location to my family and friends to go here. Thank you for taking care of us.
Terri W.We are greatly disappointed in the service we received this time and plan to call Corporate to discuss this!
DANNETTE M.N/A pickup was smooth and easy. Thank you!
Michael A.Kind and considerate representative who assisted me made my experience so much better!
Atem O.Very Helpful staff when LED trailer lights were not cooperating with my vehicle. One of the owners stepped in to help too. They could have easily said it was my vehicle problem, but they didn't. Gracias.
Michael V.You guys got this can't think of anything 5 star
wendel J.I was erroneously charged for fuel. Despite responding to uhaul and providing pictures that evidenced I returned the truck with more fuel than it went out with they refuse to respond much less refund the money. The automated system is also borderline useless for either renting or returning the truck.
Larry H.Very pleasant, quick and efficient. And helped with directions. Great experience.
george B.Poor management!! I scheduled to pick up my U-Box but when my local movers came in they were told that the U-BOX was not ready and the store staff said he could not move the U-Box out of storage.
Bo W. | Overall ExperienceNice location
Katie K. | Overall ExperienceOver charged for my u-Boxes.
SHAUN J. | Overall ExperienceGreat experience.
Bradley A. | Overall ExperienceGreat service!
Sunhaeng L. | Overall Experience