Customer Reviews for U-Haul of Elkhart

2,948 comentarios

29057 Old US 33   Elkhart, IN 46516
(Between SR19 and County line Rd)

(574) 295-3986

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(574) 295-3986

29057 Old US 33
Elkhart, IN 46516
(Between SR19 and County line Rd)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great job

Mandy D. 
Rating:
5.0

First U-Haul rental in a couple years - great experience! Will use this location again and recommend to others. Efficient and friendly experience - good people to work with.

Will H. 
Rating:
5.0

Customer did not leave a comment.

Allen W. 
Rating:
4.0

Customer did not leave a comment.

Scott G. 
Rating:
4.0

Customer did not leave a comment.

Lucas M B. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

The Team was very helpful.

JEFFERY E. 
Rating:
5.0

Customer did not leave a comment.

Tammy P. 
Rating:
5.0

Customer did not leave a comment.

FAIRY B. 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
4.0

Truck was ready right away. No delays!

Steven S. 
Rating:
5.0

Staff was great! Helpful in getting paperwork done and getting trailer attached and returning was the same. Really good people to work with. Will use them again!

JIM S. 
Rating:
4.0

Young man who greeted me outside (never got his name) was rude and accusatory stating we turned in the vehicle late. I assumed U-Haul had an updated information system which would have informed him of our dilemma with the vehicle. Such was not the case.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Carlos L. 
Rating:
3.0

8+ inches of snow covering trailer Straps were frozen to deck of trailer Tongue jack was barely operational. Upon returning the Auto Transport, there was another trailer completely clean and ready to go, I was informed that I had been given the wrong trailer. The trailer I was given was pulled from service to be repaired. Not only was this unsafe it was very unprofessional. My understanding is the older gentleman who issued me the trailer is the boss at this location.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Adell K. 
Rating:
5.0

Customer did not leave a comment.

Shannon P. 
Rating:
5.0

My only disappointment was I couldn't extend it for two more days as somebody already had a reserve on it.

henry R. 
Rating:
5.0

Customer did not leave a comment.

Paul F F. 
Rating:
5.0

Customer did not leave a comment.

Michaela K. 
Rating:
5.0

Customer did not leave a comment.

amanda S. 
Rating:
5.0

The person who checked me in and out was very professional and courteous. There was, however, a mechanical issue with the vehicle. We were not able to get the ramp to work. We have used this before with no problem so I am pretty sure it was a mechanical issue.

ANDREW K. 
Rating:
3.0

Customer did not leave a comment.

RACHEL S. 
Rating:
3.0

I was charged $20 for not cking truck in on computer. I am 72 yrs old I don't own a computer !

MIChael B. 
Rating:
5.0

great place to do business with.

David B. 
Rating:
3.0

Speedy in and out. Recommend- had no problems

Mary C. 
Rating:
3.0

Stop saying it is 19.95 for a day. It is not a day. It's four hours. I felt very pressured to do my move fast because it was booked for someone else.

MARIA M. 
Rating:
4.0

all good

James M. 
Rating:
4.0

Customer did not leave a comment.

Mark O. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
2.0

they gave me a truck to go to Missouri that had check engine light and trans acted strange.wasted alot of time no apology. nothing had to track all the way back to store...

DANIEL R. 
Rating:
5.0

The customer service was outstanding

Crystal J. 
Rating:
5.0

Customer did not leave a comment.

Tim V. 
Rating:
5.0

I attempted to do the 24/7 process via the app multiple times and could never get it to load on my phone. The app actually froze every time I attempted. I finally had to go inside and have them help me at the counter. I was thankful they were open because if they weren't I wouldn't have been able to get my truck. The app did the same thing on the return and I was thankful the counter was still open! The men working there were great.

John V. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

I reserved a 15ft truck butbwas given an older 20ft which cost me more for fuel.

TAMMY A. 
Rating:
5.0

Customer did not leave a comment.

DEREK O. 
Rating:
5.0

Grateful that this location was open late when I needed it, no other locations were open at this time of day. Thank you

JAY S. 
Rating:
1.0

Dishonest price

Robert B. 
Rating:
5.0

It was fast, convenient, and more affordable than any other option.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
4.0

Customer did not leave a comment.

KEVIN Q. 
Rating:
5.0

When I showed up for the appt the gentleman explained that he was short staffed. He the assured me that he would get me out of here asap.. This too happened. I was out in one hour.

Joe E. 
Rating:
4.0

Customer did not leave a comment.

Brenda E. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

I just purchased a brand new ball hitch that cost $300. Concierge checking me in commented on how nice it was. Had me back the trailer in, I was 6 inches off my mark, complained jokingly, dropped the trailer and gouged my Brad new ball. All he said was sorry, tried checking me in with the wrong email and said sorry again what do you want me to do? Unbelievable to say the least.

christoper H. 
Rating:
5.0

Mobile app check in is a disaster and fiasco Couldn't get thru to chat on mobile site Took 40 minutes to talk to person Sitting in parking lot of return location on Uhaul wifi Wouldn't pick up my location Disaster of a return experience

DEB N. 
Rating:
4.0

The links for the other two trucks didn't work when we returned them. They were all back at your facility by 8pm Saturday, October 1st.

Kristin H. 
Rating:
5.0

Good dudes

brad D. 
Rating:
5.0

Customer did not leave a comment.

Jeffery W. 
Rating:
5.0

There was an Associate named William I think who was very helpful and professional.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

CHAD S. 
Rating:
4.0

You are doing a good job

Carolyn H. 
Rating:
4.0

Customer did not leave a comment.

Stanley S. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
3.0

I dropped the truck off after hours so I didn't speak to a sales person. Drew Smith, regional field manager for the Wauseon, Ohio area, was patient and took my feedback about my negative experience seriously.

christy M. 
Rating:
5.0

Customer did not leave a comment.

nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
4.0

Friendly and helpful in all areas. Thanks.

DOUG G. 
Rating:
5.0

Very friendly and helpful!

Bruce N. 
Rating:
5.0

Nothing you guys did really well and went beyond my expectations.

Micheal U. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Super friendly!

deborah H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

I rented a truck for 24hrs. I got stuck with road side assistance for 2 and 1/2 hrs. My truck was due back at 2:30. My helpers could only help until noon. The truck was 7 qts low on oil and nobody at uhaul would put oil in it but instead advised I call road side assistance. I ended up having to pay for a second day.

Tina S. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
4.0

The manager at Elkhart was terrific. Somehow in the UHaul system, my completed order was left open as an ongoing rental, even though someone else now has the box! But the Elkhart manager called me, was helpful and proactive, and the problem seems to be sorted out.

Mary V. 
Rating:
2.0

terrible communication

Dwey W. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Do a vehicle/trailer inspection prior to rental. I rented a 5' x 8' box trailer and the passenger side tire was basically bald. The location said they don't carry spare tires, so I took a chance with it and towed it.

Brett C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Tasha H. 
Rating:
5.0

Customer did not leave a comment.

Neal M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
5.0

Employee was humorous and efficient.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Sydney R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly Q. 
Rating:
5.0

Customer did not leave a comment.

Kirk P. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
2.0

Martin aka Marty is a grumpy older man. Customer service is not his thing. I won't go back there because of him. You all need someone with a happy smile and friendly.

Kara F. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
4.0

The transmission was awful. Barely could shift gears

Pamela S. 
Rating:
5.0

Great service

Brett B. 
Rating:
3.0

The equipment was clean but I don't know about well maintained. The truck stalled on me multiple times. Sometimes when I was driving the engine would rev up and down and act like it wanted to stall. I was worried I would get stranded on a busy highway but luckily I didn't. I don't know if this has to do with the location but trying to pick up and drop off the truck online was very frustrating. I kept getting kicked off after submitting pictures. Both times I had to call customer service for assistance which they were very helpful but I shouldn't have had to call.

Lynn L. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Shawn K. 
Rating:
3.0

The whole rental experience was terrible. My hour and a half pickup delay could have easily been avoided had the agent I reserved a truck with on the phone done their job correctly. When I arrived at the first Uhaul rental location, it was a slow and arduous process, I was then given the wrong truck. I very clearly requested something that would fit a 7 foot tall theater set piece into for transport. Then I was told there were no one way trucks available. I was finally sent to another location to obtain a 26 foot super mover (at least 3x the size needed) which not only took more of my time but also travel. When I arrived at the second location, I was promptly helped but then spent more time trying to to obtain a truck, original pricing for the mix-up and redoing the contract agreement etc. I was then an hour and a half late for my personal scheduled pick up and then late for delivery of items I was hauling. I do have to return the items in a couple weeks so I'm needing to book another rental. Clearly I do not want a second experience like this one. Obviously I'm looking at other options besides Uhaul.

cynthia B. 
Rating:
5.0

Easy to find with large sign. Drop off key helpful!

Amanda M. 
Rating:
5.0

Uhaul did not have the size truck that we requested and instead gave us a smaller truck. Honestly the whole Uhaul experience was somewhat of a nightmare. This is on Uhaul and not the employees at this location.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Landon S. 
Rating:
1.0

Over charg

Jayden S. 
Rating:
1.0

Customer service was very rude kept charging me for things I returned it with a full tank and still charged me more

Jarrett S. 
Rating:
5.0

Martin and milton were both wonderful to work with. Helped with all aspects of the move. I will recommend this locations to all that will listen.

ellen d.  |  Overall Experience 
Rating:
5.0

Everything went smoothly and was a great way to get my belongings to Indiana from Florida

rose p.  |  Overall Experience 
Rating:
5.0

Employee Martin took care of me. He was truthful and professional

Chris D.  |  Overall Experience 
Rating:
2.0

My ubox arrived on the 23rd. I was not informed that it had arrived until the 27th. Original order confirmation email stated that my order would be delivered on the 27th but didnt receive until 30th

Allyssa M.  |  Overall Experience 
No reviews have been submitted for this location.

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