Customer Reviews for U-Haul of Elkhart

2,810 comentarios

29057 Old US 33   Elkhart, IN 46516
(Between SR19 and County line Rd)

(574) 295-3986

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(574) 295-3986

29057 Old US 33
Elkhart, IN 46516
(Between SR19 and County line Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The man that checked out the trailer was very helpful and drop off was the easiest one I have had. I really liked this location and would come here again

Steven M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Malcolm C. 
Clasificación:
4.0

7.00 to use the hand cart is ridiculous.

Todd S. 
Clasificación:
4.0

I felt cheated since we told you the service with return for 7:00 pm, at that time I arrived at the office and it was already closed, but there was a person inside, he told me to leave the keys in a mailbox on the outside of the official and so I did, what is my surprise when the next day I see additional charges in my account because they are charging me 2 days of rent when I only use the truck for 3 hours

Jose R. 
Clasificación:
5.0

The service was good, they offered many truck sizes.

Sherry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray S. 
Clasificación:
5.0

Super friendly staff, amazing experience every single time!

Yessica G. 
Clasificación:
3.0

I'd drop it off in a different location next time. the guy was not really helpful. I had to wait on him for about 10 minutes to even come out. He never said hello - just asked if the keys were in the truck. I'd go to a different location

Jay H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

Great ''personal" service at this location. This is why I do business ''personally" with a dealership rather than on line...

james H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter O. 
Clasificación:
3.0

Uhaul really needs to upgrade the trailer wheel bearings (or whatever the design limitation is) to allow the customer to pull at a faster speed than 55mph. It is unsafe to travel at that speed on an interstate and for many interstates it is barely the minimum allowed speed limit.

Gregory S. 
Clasificación:
3.0

The owner is rude and uses the most foul language with his employees and in front of the customers at that.

Jessi W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon M. 
Clasificación:
5.0

The employees were very professional and courteous. Everything was good to go right on time. No complaints.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sarah T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Greg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney G. 
Clasificación:
5.0

El cliente no dejó un comentario.

carol G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela C. 
Clasificación:
5.0

Great service

Grady R. 
Clasificación:
5.0

Excellent service and equipment.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vaughn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rex H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

Very professional staff.

Sean C. 
Clasificación:
5.0

Thanks guys!

mike A. 
Clasificación:
4.0

Make the gas rule just a full tank. That way you are just replacing what you use and you won't have to guess and calculate. Ease of use is the key to customer service. That silly chart is ridiculous. Simple is repeat customers

Steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Belinda W. 
Clasificación:
3.0

Staffing was obviously lacking as upon arrival I waited 30 minutes for the 1 employee to come from outside to the counter to complete the pick up of our rental. I actually went out back to let find him and let him know we were inside awaiting assistance. His frustration was easy to read from verbal and non verbal actions.

Greg V. 
Clasificación:
4.0

El cliente no dejó un comentario.

KERRI L. 
Clasificación:
3.0

Drop off location was open, went in the store, staff no where in store. We heard them come in and out of the back, called out to them, no one even came to the store front counter. So I got online to return, staff would look at us, we attempted to get them to come over, they got in another truck and drove over to park it. Not even a hello or can I help you. Yet, I can get a receipt about a fuel charge for $24, yet I didn't agree with it and put over $130 in fuel for less that 200 miles because of all the issues, check engine light, fuel sensor light, wrench light, squeaking breaks, steering pulling to the driver side. I will say this is not the drop off locations fault for these issues but after the horrible truck experience, A “hello can I help you” would have been appreciated.

Laura S. 
Clasificación:
5.0

Nothing...best U-haul location I have ever used. Have used them twice in 6 months. Service here is awesome.

christopher E. 
Clasificación:
5.0

Keelie was very nice and very professional

Adam W. 
Clasificación:
5.0

Friendly staff, efficient, equipment ready early.

Wendy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody W. 
Clasificación:
5.0

Improve nothing. The man who waited on me was excellent to deal with. Had me hooked up and out of there in no time.

Shelton B. 
Clasificación:
5.0

very good services

juan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa L. 
Clasificación:
4.0

This is my first experience. You did great 👍

Kolawole O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alan G. 
Clasificación:
3.0

Uhaul was old and drove very rough

brook M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Silviu M. 
Clasificación:
4.0

Send the refund. I was due a refund and am still waiting on it.

CYNTHIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

nothing

Timothy A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ketran J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Alyssa A. 
Clasificación:
1.0

The truck was supposed to be 1/4 tank full of gas, but we ran out of gas 10 minutes down the road. When we picked up the truck we were handed the keys and told “it should be parked facing the street” we searched in the cold and ran for the truck for 10 minutes! We had no way of knowing how to identify the truck. When we returned the truck we were told we would be charged a second time. I kept asking the guy to explain and he just kept telling me “we don't charge you until after” I had to pull out all my savings only to find out HOURS later that the money came out of the hold amount. Which means I had to pay penalty fees for withdrawing from my savings. I paid for extra gas because it wasn't at 1/4 tank and I spent hours trying to solve the charge problems. Worst experience I have ever had. The employees treat you like you are an inconvenience to their life. I am horrified that such a large company can't find at least one person who cares about their customers at that store.

crystalina O. 
Clasificación:
5.0

The gentleman working was very kind and helpful

Laurie W. 
Clasificación:
5.0

Make sure they don't cancel your reservation.

GUY B. 
Clasificación:
5.0

The team at this location is always freindly, courteous and professional. Solid customer service everytime!

Randy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenneysha C. 
Clasificación:
5.0

Employee was kind enough to back up trailer for me

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gonzalo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell B. 
Clasificación:
5.0

This location is always top notch!

Billy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luke S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Letrivia W. 
Clasificación:
2.0

The older gentlemen that usually helps me does a great job. I had this woman take care of me, she did not know where anything was. She told me my truck was in this location, i went outside in the blistering cold looking for the truck when it was on the completely other side of the building. The lady told me my utility dolly was in the truck when it wasn't. It was overall my worst experience at U-Haul.

Miguel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuki G. 
Clasificación:
5.0

Marty is just fantastic. Honest, straightforward and helpful. He explains things patiently and has earned my trust over multiple visits.

Daniel B. 
Clasificación:
5.0

Always have utility dollies available.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda N. 
Clasificación:
5.0

Everything was great. Good running trucks, excellent customer service!!

Amanda N. 
Clasificación:
5.0

It was weird to fill the gas tank back to 7/8ths. Would have been easier if I had received it full.

Heather B. 
Clasificación:
2.0

The trucks battery died while in the middle of my move. Roadside assistance was 1 1/2 hour wait after being put on hold for 30 minutes. I called someone outside of Uhaul and had to use jumper cable box to recharge battery and get going again. This was a terrible experience, glad it was a local move and not long distance.

Adell K. 
Clasificación:
5.0

no idea. everything, and everyone was just great!

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darin S. 
Clasificación:
5.0

No problem very professional

Jon N. 
Clasificación:
3.0

The driving quarters of the van were suitable. However, the cargo quarters had half frozen water bottles scattered about. The outside of the van was dirty, and returned that way. No snow or rain fell while we had the van.

Janice S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug D. 
Clasificación:
5.0

The representative was extremely helpful and took care of everything

Joshua C. 
Clasificación:
4.0

More help to keep things moving would be good, its hard for one person to do literally everything.

Beverly P. 
Clasificación:
5.0

Awesome people to rent from!

Debra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joilynn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl T. 
Clasificación:
5.0

The very first location that you all gave me was close the business was no longer there the second location I found on my all those people were very nice very helpful they were excellent

Marcius G. 
Clasificación:
3.0

I didn't know that you cannot drop the truck off at any location any more. That's dumb because if I'm moving out of town 40 minutes away why would I drive the truck all the back to where I moved away from. Also I was never informed about this when getting my rental I did not find out until I had already returned the truck to a closer location.

Anthony R. 
Clasificación:
5.0

Everything as expected and good and safe equipment

John G. 
Clasificación:
5.0

Martin and milton were both wonderful to work with. Helped with all aspects of the move. I will recommend this locations to all that will listen.

ellen d.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly and was a great way to get my belongings to Indiana from Florida

rose p.  |  Overall Experience 
Clasificación:
5.0

Employee Martin took care of me. He was truthful and professional

Chris D.  |  Overall Experience 
Clasificación:
2.0

My ubox arrived on the 23rd. I was not informed that it had arrived until the 27th. Original order confirmation email stated that my order would be delivered on the 27th but didnt receive until 30th

Allyssa M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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