Comentarios de los clientes para U-Haul of Elkhart

check in took longer than expected it seems that the pre-check in I did prior to arriving at the u-haul store is not effective as I get the same questions about insurance, needing an extra contact, etc..

Nothing. I just wanted you to know that the 2 men that work there were AWESOME! They were very knowledgeable and super helpful.

Both men that I interacted with were great. Very helpful and knowledgable. It was my first experience renting a moving truck. It was a great experience!

Service was absolutely fine. I used them in September and again this time. All my questions were answered and it's an easy process to know they are there when I needed them. The returns were just as great. Thank you!

Helpful, quick service, knowledgeable

I rented a van for 24 hours and then was told it was due back only 5 hours after renting it.I stopped in to clear up the confusion but then got charged for 2 days even though I had it less than 24 hours.It took me an hour to finally get it corrected.

Friendly service

Professional and made turn in a easy and fast. Thank you Team UHaul!

Lift gate was hard to open and close

Shorter hold time when contacting the customer service over the phone. 10 minutes I waaaaaay too long!!

Will definitely rent again!

Marty was great. Our truck and trailer were ready when we arrived. The facility is fully staffed. He was very helpful. I was definitely rent here again.

It was good and the reservation was done well....Travon even sold me a Hitch

Nothing, everyone was helpful and kind

Trailers need ty downs inside the trailer

The guy was very rude and did not give me my paperwork or tell me where to drop off at. I will never rent from there again

Employee was very efficient and helpful. Found the most economical way for us to make our trip. Easy to return the vehicle. Would definitely recommend.

Our representative was not very friendly or helpful. Van hadn't been vacuumed on passenger side. It had a bad smell when we picked it up. Van was very dependable.

I can honestly say the store manager there was amazing. He was extremely friendly got me in and out on the road really quickly. I've always had extremely good customer service and a pleasurable experience at this location.

Again, I told them there was no dolly. They said they would take the charge off and I was still charge. I also received a receipt with no amount. I am supposed to give this to my company for them to pay me back but I do not have an actual receipt showing the amount I paid.

Very satisfied with the whole experience. Attendant was very helpful and efficient.

None

I needed to adjust my rental for an extra day. Had questions. Found it annoying that you cannot connect with anyone on the phone in a reasonable time. After being on hold twice for 20 minutes (once disconnected) I gave up and had to drive 6 miles to the location just to ask a simple question. Very annoying. Obviously this is a Uhaul management decision to not staff the phones. Lucky for you competition is minimal in our area.

Brakes were bad, struts were bad...

Fantastic customer service. Truck was ready at scheduled time, loaded with extras we reserved. Gentleman working was efficient and helpful. Helped get a quote for a future reservation. Already booked another reservation for later this month.

Language used by staff was vulgar and offensive. Two different men used the “f word” multiple times while I waited in line, totally unnecessary. Young woman checking in/out equipment was terrific and very efficient. It was a busy time and they were under staffed for a Saturday.

Regional manger did not properly manage U-box delivery with local manager. When I used U-box in Alcoa, TN, they were fantastically working for all my u-boxes. But, in Elkhart location, it was not managing my u-boxes in time manner. Every time when I called U-Haul, every customer representative kept passing my phone to another agent. This is not good for next customer. After I talked to Christy in local U-Haul, I better understood Elkhart U-haul situation with poor equipment to deliver the U-boxes to customer. It looked like Christy and her husband were very hard working and nicely explained to me what happened. They were really great job for their work. But manger should better manage the box delivery using better equipment like truck with box handle car. I strongly suggested what Alcoa U-haul was working. Personally, I do not want to use U-boxes any more in future. It was very hard time to figure out delivery time and to get them in timely manner.

Very good staff at the location.

Dont smoke on a running forklift or around any propane tanks. Dont leave lit cigarettes in the back door jam. Hello FIRE!!!! Dont stick your head under a wooden crate that's lifted in the air by the forklift. And maybe workers shouldn't be yelling and cussing over the speaker phone with 10 + customers inside the store.

Make certain that all the trailer lights work. Not all lights were even installed on the trailer I rented last.

I stopped several times before I actually got the rental to ask questions and look at different size trucks. I believe the gentlemen's name was Martin that was there, and he was very helpful and always answer my questions.

great staff

I-boxes arrived two days late to our home. All of the help that we had arranged to help unload the boxes could not help us on the day they arrived.

Thank you Josh for be helpful

The only thing I did not agree with had nothing to do with the store. I was not aware I was supposed to drop off at 10:30. I dropped off around 12:30. I got charged an extra day. I don't agree. I didn't know. Again, this has to do with U-Haul not the store.

I will not go to another uhaul location other than this one........the custtomer service is second to none.....they really go out of their way to do what they can to assist you in meeting your needs.........i would even pay more.....great job

We were given a cargo trailer with a tote that had a slow leak in it. Ending up breaking down on the side of the road in the middle of our move with 5 children. Called for roadside was told to use the app. Used the app after waiting over an hour in 100 degree weather for no one to call text or show up we plugged the tire at our own expense. Then returned the trailer to its destination the very next day but was still using the dolly in which I was entitled 3 days with. They called to tell me that I was going to be charged over $300 for a non returned equipment when I was still entitled to be using it at that time. Then the next day called to tell me they didn't return my trailer bc the dolly was attached to that reservation and they were going to charge me $20 a day extra for that. Customer service at my pickup location with Martin was amazing. Customer service with dropoff location is seriously lacking and the lady I dealt with was rude and when I said something about having to repair the tote ourselves she literally said I don't care. I also asked if I could have our converter plug we bought from them that was left on the trailer and she told me NO. I didn't get refunded for it either.

You had us return at 8:00 and they didn't open till 9:00. Had to go online to check in. Horrible Horrible experience. It won't let us put in the mileage so we tired 11 times to check in. So we left to get some coffee and waited till 9:00. When we return 5 people were in front of us do we had to wait our turn. It was over 2 hours to get checked in. Other people had problems I was told checking in. Bad situation ??

One staff person is not enough. She did an excellent job. It was too busy for one person to do everything.

I had thought I was getting a pickup, instead received a 10' box truck. Really inconvenient for hauling a motorcycle trailer. The only employee was far too busy to work on fixing that.

Need cruise control

This place was a dump. When I walked in, there was no one working in the store. I had to walk around outside and finally found someone in a garage. He directed me where to park the trailer and then when I got there, he asked if knew how to back the trailer. He then asked me to back it into a grassy area. Overall, it was a completely different experience than when I picked up the trailer.

I don't think there's anything else for you to do at this time. I enjoyed the experience from registration , to pick up, to return as so smoothly perfect. I was very, very impressed with the customer service experience. You rock Uhaul!

the truck had its wear and tear but i wasnt going to the EMMYs. it got the job done.

Hard-working folks down there. Sometimes overwhelmed, but always excellent customer service

Martin and milton were both wonderful to work with. Helped with all aspects of the move. I will recommend this locations to all that will listen.

Everything went smoothly and was a great way to get my belongings to Indiana from Florida

Employee Martin took care of me. He was truthful and professional

My ubox arrived on the 23rd. I was not informed that it had arrived until the 27th. Original order confirmation email stated that my order would be delivered on the 27th but didnt receive until 30th