i called in advance to talk to someone about a trailer rental and was given information on how to get one for a few hours and was not told i had to do the stuff on my phone anyways so when we show up to get the trailer we get left in the building sweating for 20 minutes to just then be told we had an entire process to go through still. the guy there had no clue what he was doing or even why i had to pay almost $100 for a $14.95 posted rental it was ridiculous and the worst experience i have had with a uhaul locationJohn F.
Customer Reviews for U-Haul of Eastland
Tulsa, OK 74129
(@ 129th St and 21st)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Edward B.
We had a reservation to pickup our rental @8:30..no one was there..when my husband finally got someone to answer, they texted and said they were in a meeting. Finally arrived a little after 9:00 and then sent us to another location a mile away to actually pick up the truck. We had people we were paying to help us ready to meet us and we ended up being over 45 minutes later due to this glitch.Robin R.
Customer did not leave a comment.TSONG SAWH L.
Fast and friendlyAnthony W.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.ron B.
Customer did not leave a comment.Alicia R.
Customer did not leave a comment.ShannonClay H.
Customer did not leave a comment.Austin J.
They told me I would receive a credit since I picked up the truck with 1/8 of a tank of gas and then they charged me 175 plus I had to fill the tank back up to 1/4 of a tank.summer H.
The young lady that checked me in was the fastest and most courteous and helpful of any checkin I have ever had at any location. She should be a trainer of new employees.Ronald T.
Your computer "system" SUCKS. Very difficult to use and navigate. Fire your IT clown.Frank S.
Customer did not leave a comment.MARIO A.
Customer did not leave a comment.Brandon F.
Customer did not leave a comment.Darin M.
Super simple after hours drop off.Richard L.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Zach R.
Customer did not leave a comment.johnny F.
Customer did not leave a comment.Jarred B.
Customer did not leave a comment.CLYDE B.
Customer did not leave a comment.Rianna B.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Bernice M.
Customer did not leave a comment.LaKesha C.
The service clerk had a very good attitude this morning. I appreciate it tremendously.Michael D.
All was good and safe.Orlando C.
Everyone was helpful and respectful. Thank you.trixie W.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Sherry D.
Customer did not leave a comment.Aubry T.
The reservation clerk lied about there being g a military discount.JOhn S.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Axton M.
Easy pesyJESSE M.
Customer did not leave a comment.cornelius H.
Nothing everything was explained and goodâ€¦Thank youGLORIA W.
Customer did not leave a comment.Carla M.
Asked for 10'. Called to. Inform 10' after booking online. Was told it wasn't a problem. Went to pick up truck, only had 15' available.KIMBERLYLYNN W.
Customer did not leave a comment.WALTER G.
Customer did not leave a comment.VIRGIL G.
WE DID NOT GET THE DELIVERY VAN WE HAD REQUESTED AND INSTEAD GOT A BOX TRUCK WHICH MADE OUR SITUATION VERY DIFFICULT. MAY HAVE TO DO SOMETHING DIFFERENT IF THAT EVER HAPPENS AGAIN - WE RENT 2 DELIVERY VANS TWICE A YEAR.Edward M.
Customer did not leave a comment.Doyle F.
Both locations were great!! Amazingly friendly employees, especially Addie in Plano. Tulsa employees were also quite helpful.jami J.
Customer did not leave a comment.Alyssa S.
The only issue I had was the mileage that was includedDAVID W.
They helped me transfer my location to a closer one and got me the original 10 foot truck I requested. Great customer serviceEric G.
We were not told when we extended the rental that extra miles were not added so it ended up costing another $200 on top of what we paid to extend the rental. Next time we will use Budget or Penske.MARK S.
Appreciate the service and customer support!DEAN B.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.STUART B.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.Ya X.
We were told to return to the location we had the reservation at originally and did what we were told and they are still trying to charge us 114 dollars for returning to the wrong location..never will i use uhaul again..Cory B.
Customer did not leave a comment.Kristin H.
Customer did not leave a comment.Betty S.
the truck was ready to go all accessories on board. the customer service guys were kind and professional.David S.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.SCOTT B.
Customer did not leave a comment.TERELL R.
leaking truckFRANCISCO G.
Customer did not leave a comment.Stephen F.
Customer did not leave a comment.Cory M.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Joshua G.
staff is very good here responded to all my inquiries n concernsSIDNEY ISSAC R.
Customer did not leave a comment.MARANDA C.
Light in box did not work. Recommend personnel advise customers to check that in addition to other checks they advise customers to do. Opening the trailer to check was not on my radar.randy G.
Customer did not leave a comment.David C.
Customer did not leave a comment.BYRON F.
Customer did not leave a comment.Byron F.
Customer did not leave a comment.Dennis R.
The employees of UHaul should not ask the customers to assist in installing the trailer or assistance in attaching it to the UHaul. This could be a legal issue for the company as well as the customer.RENA D.
Should credit some miles due to having to drive 15 miles to pick up since not available equipment in my town (we have 4 U-Haul centers in town). Also, dolly and 6 blankets are nice to keep in truck but should be removed due to space being taken up when not requested.WILLIAM D.
Customer did not leave a comment.EYSER R.
Customer did not leave a comment.JAY M.
Customer did not leave a comment.Michael T.
Thank y'all. Everyone is always helpful.KILA A.
Customer did not leave a comment.Antwain J.
Customer did not leave a comment.ADAM S.
Customer did not leave a comment.colleen W.
Excellent service with your employees.ANDREA W.
Milage is steepLittle D.
Customer did not leave a comment.BRENDA T.
Customer did not leave a comment.Jason F.
Customer did not leave a comment.Sarah B.
Customer did not leave a comment.PATRICIA C.
Friendly and helpfulLISA P.
Not muchTIMOTHY B.
Excellent customer service at this locationMELISSA J.
I reserved online for a 20 foot at 11 am at the location closest to me and ended up with a 17 foot and 230 and further away from me which led to more gas, mileage, and timeJasmine S.
Great!TSONG SAWH L.
Customer did not leave a comment.Mark G.
Very good experience.BRUCE S.
Customer did not leave a comment.Patrick J.
Young lady was direct and friendly, was in and out in 7-8 minutes!MICHAEL P.
The air conditioner did not work correctly due to the fan switch being broken, it was stuck on lowPaul S.
Took 6+ months 2 get a question answered. Woman in charge of accts attempted -- unsuccessfully 2 bully me. Managed 2 work out settlement agreement w/ someone from regional ofc. Still have issues 2 fixkathy j. | Overall Experience
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