Customer Reviews for U-Haul of Eastland

1,853 reviews

12580 E 21st St   Tulsa, OK 74129
(@ 129th St and 21st)

(918) 437-3134

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(918) 437-3134

12580 E 21st St
Tulsa, OK 74129
(@ 129th St and 21st)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

staff is very good here responded to all my inquiries n concerns

SIDNEY ISSAC R. 
Rating:
5.0

Customer did not leave a comment.

MARANDA C. 
Rating:
5.0

Light in box did not work. Recommend personnel advise customers to check that in addition to other checks they advise customers to do. Opening the trailer to check was not on my radar.

randy G. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

BYRON F. 
Rating:
5.0

Customer did not leave a comment.

Byron F. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
4.0

The employees of UHaul should not ask the customers to assist in installing the trailer or assistance in attaching it to the UHaul. This could be a legal issue for the company as well as the customer.

RENA D. 
Rating:
4.0

Should credit some miles due to having to drive 15 miles to pick up since not available equipment in my town (we have 4 U-Haul centers in town). Also, dolly and 6 blankets are nice to keep in truck but should be removed due to space being taken up when not requested.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

EYSER R. 
Rating:
5.0

Customer did not leave a comment.

JAY M. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Thank y'all. Everyone is always helpful.

KILA A. 
Rating:
5.0

Customer did not leave a comment.

Antwain J. 
Rating:
4.0

Customer did not leave a comment.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

colleen W. 
Rating:
5.0

Excellent service with your employees.

ANDREA W. 
Rating:
3.0

Milage is steep

Little D. 
Rating:
5.0

Customer did not leave a comment.

BRENDA T. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
1.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
5.0

Friendly and helpful

LISA P. 
Rating:
5.0

Not much

TIMOTHY B. 
Rating:
5.0

Excellent customer service at this location

MELISSA J. 
Rating:
4.0

I reserved online for a 20 foot at 11 am at the location closest to me and ended up with a 17 foot and 230 and further away from me which led to more gas, mileage, and time

Jasmine S. 
Rating:
5.0

Great!

TSONG SAWH L. 
Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Very good experience.

BRUCE S. 
Rating:
5.0

Customer did not leave a comment.

Patrick J. 
Rating:
5.0

Young lady was direct and friendly, was in and out in 7-8 minutes!

MICHAEL P. 
Rating:
5.0

The air conditioner did not work correctly due to the fan switch being broken, it was stuck on low

Paul S. 
Rating:
5.0

Enjoyed a nice chat with the gentleman checking in the trailer. Nice visit.

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Kyle N. 
Rating:
4.0

Customer did not leave a comment.

Milton L. 
Rating:
5.0

Customer did not leave a comment.

TONY C. 
Rating:
5.0

I always have a good experience with U-Haul

RAY M. 
Rating:
3.0

Make sure associates are on the same page. One tried to charge me for something I prepaid online. The other stopped them because they saw my prepayment. I also paid for an appliance fillet but only got a regular dolly. This made it difficult for our move. They really could've/should've done a lot better

Daré O. 
Rating:
4.0

The service was good. The trailer was good. The app was not functional for after hours return. It would not allow photos to be uploaded.

Rating:
3.0

Customer did not leave a comment.

Zachary H. 
Rating:
2.0

Had to run all over because nobody let me know that my reservation was moved. A big headache all around. Should have gotten a discount but only thing they were worried about was getting money and pushing me out of the door and she was a general manager. Worst experience

Michael G. 
Rating:
5.0

Pick up was smooth with no problems!

Henry M. 
Rating:
5.0

I am satisfied with the job performed by U-Hall in Hauling my Consignment and safe delivering them safely.

JULIUS O. 
Rating:
5.0

Staff was very helpful

Jesus S. 
Rating:
5.0

Great customer services and equipment is in great shape and the girl working there she did and awesome job trying to help everyone in the place keeps clients happy at all times great job

CYD C. 
Rating:
5.0

The staff was very pleasant and very helpful…,great people make a great experience!!

Dale Y. 
Rating:
5.0

Customer did not leave a comment.

Rui F. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Don't think it needs improvement! Fast, efficient and courteous

Dara E. 
Rating:
5.0

Good

Aniket V. 
Rating:
4.0

We did light check when I picked it up it was missed that the tail lights were both out the turn and brake lights were working and marker lights on just the 2 rear tail lights were inop

james L. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Website sucks tried to do the pre check in and it kept freezing

David D. 
Rating:
5.0

Customer did not leave a comment.

JUDITH W. 
Rating:
4.0

Nice and friendly

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

LATISHA P. 
Rating:
5.0

Customer did not leave a comment.

Amber M. 
Rating:
5.0

The person that helped me was very friendly and great! Thank you!

Mary S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Great experience I believe you got it….

CONNIE C. 
Rating:
5.0

Customer did not leave a comment.

CALEB J. 
Rating:
4.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Was very happy at this location. In and out very quickly.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Alexis A. 
Rating:
5.0

easy convienant drop off---very quick

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

daniel H. 
Rating:
5.0

I haven't rented a U-Haul before today. It was a great experience. Everyone was polite and knew exactly how to do their job. They explained everything. No hidden fees at all.

Susan B. 
Rating:
1.0

Guy barely cared

Brent U. 
Rating:
3.0

There were a few issues here. First, the computers were down when I returned the trailer so the fella behind the counter was a bit flustered. He told me I could drop the trailer "right there" (where I'd parked) and told me he would close out the contract when the computers came up. He was not about to get up and help disconnect it. I'm fine with that (I use trailers weekly) but it just isn't what I expected after the great service I was exposed to in Durant. Evidently, he did not close it out and I received a call the next day telling me I was "late" returning the trailer. I explained everything to the guy on the phone and, after a moment, of silence, told me "ok." That was the end of the conversation. He didn't apologize for the mix up or the unnecessary phone call. Again, not a big deal on its own but just another issue. Lastly, the link in the email took me to a $0 receipt..These issues will not prevent me from using Uhaul in the future but the return facet of this rental was less than perfect.

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

It seemed like giving a lot of information just to rent a dolly.

Bobby C. 
Rating:
5.0

Customer did not leave a comment.

LARRYJR B. 
Rating:
5.0

Everything was great I prefer to get my U-Haul at this place it took no more than 15 minutes I was on the road I will be back to rent more U-Hauls from this area so have a great day and thank you for everything

Andrea W. 
Rating:
5.0

Customer did not leave a comment.

Nelson D. 
Rating:
5.0

Customer did not leave a comment.

Katy H. 
Rating:
3.0

Customer did not leave a comment.

Ulrich T. 
Rating:
5.0

Can't think of anything, good job

David S. 
Rating:
5.0

Customer did not leave a comment.

Sherry-Pope S. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Now that have reliable people who works there now, it's a alot better using this location, weekends is usually busy, maybe have 2 people working, Definitely 100% better now.

Gregory R. 
Rating:
5.0

Excellent service and assistance at pick up and return! Thank you!

Johnny N. 
Rating:
3.0

Customer did not leave a comment.

JACOB R. 
Rating:
5.0

great as always

Gregory G. 
Rating:
5.0

This location is one of the better ones in Tulsa

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Not a thing. Frank Villa's customer service is top notch. Second interaction with him and I have been pleased both times. Would you recommend this location to a friend? Yes I would and I have. Cheers !

Cedric N. 
Rating:
3.0

Customer did not leave a comment.

Alex B. 
Rating:
4.0

Fix your flooded lot so more sizes of trailers are available to rent.

David S. 
Rating:
5.0

Customer did not leave a comment.

Evelyn S. 
Rating:
4.0

Reserved trailer online, got notification that it was reserved at a different place. Called that location they said it was because one was not available. Went to the location that it was changed to, they did not have the trailer we needed, so they sent us to the original location we reserved from. When we got there, they had one but had to be back the next morning at 8 am. Your reservation system does not work AT ALL!

Jessie S. 
Rating:
5.0

Customer did not leave a comment.

Jana V. 
Rating:
5.0

Customer did not leave a comment.

don F. 
Rating:
5.0

Customer did not leave a comment.

Kisha S. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

PHIL D. 
Rating:
5.0

Great Job

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Nutou Y. 
No reviews have been submitted for this location.

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