Customer Reviews for U-Haul of Eastland

1768 comentarios

12580 E 21st St   Tulsa, OK 74129
(@ 129th St and 21st)

(918) 437-3134

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(918) 437-3134

12580 E 21st St
Tulsa, OK 74129
(@ 129th St and 21st)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

This location is one of the better ones in Tulsa

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
5.0

Not a thing. Frank Villa's customer service is top notch. Second interaction with him and I have been pleased both times. Would you recommend this location to a friend? Yes I would and I have. Cheers !

Cedric N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alex B. 
Clasificación:
4.0

Fix your flooded lot so more sizes of trailers are available to rent.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn S. 
Clasificación:
4.0

Reserved trailer online, got notification that it was reserved at a different place. Called that location they said it was because one was not available. Went to the location that it was changed to, they did not have the trailer we needed, so they sent us to the original location we reserved from. When we got there, they had one but had to be back the next morning at 8 am. Your reservation system does not work AT ALL!

Jessie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jana V. 
Clasificación:
5.0

El cliente no dejó un comentario.

don F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kisha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHIL D. 
Clasificación:
5.0

Great Job

Richard S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nutou Y. 
Clasificación:
1.0

The Speedometer Seem Broken I Didn't Go Far But To Be Charged An Extra $31 Bucks Is Outrageous

Nicole N. 
Clasificación:
1.0

I recently rented a truck from the 10th and memorial location, if I could give a negative number they earned a negative 10. The worst experience I have ever had with the Extreme rudeness, terrible customer service. I will never recommend or use U Haul ever again!!!!!!!!

Allen D. 
Clasificación:
5.0

Fantastic customer service, would recommend them without any hesitation!

Kenny M. 
Clasificación:
5.0

All was good

Douglas V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeisha J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Suzy D. 
Clasificación:
5.0

Did a good job keep up will refer to most of my friends Thank you..

Fue V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew C. 
Clasificación:
4.0

El cliente no dejó un comentario.

GABRIEL R. 
Clasificación:
5.0

Keep doing what you'll are doing!

Phyllis C. 
Clasificación:
5.0

Uhaul worker was very detailed and a nice person. Excellent employee.

Ted H. 
Clasificación:
5.0

muy. buen. servicio.

Rogelio M. 
Clasificación:
5.0

Customer service was the best I have ever had from your company. The truck was ancient and ready to retire, but clean and well maintained.

Lawrence R. 
Clasificación:
5.0

I think that everything is OK

Enrique F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEELA M. 
Clasificación:
5.0

I had a problem with the wrong size trailer. U Haul was great when I called and helped me find the correct trailer. The exchange went very well and everyone involved was friendly and helpful. Was very happy with service and equipment

James A. 
Clasificación:
5.0

Nice place

Larry L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan L. 
Clasificación:
1.0

The young man that was working was extremely helpful. The lady that was working is absolutely terrible and of no use to that location and I'll never rent from them again

Adam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustins S. 
Clasificación:
5.0

You guys are doing awesome keep doing what yall do

Juanita R. 
Clasificación:
5.0

El cliente no dejó un comentario.

boyce L. 
Clasificación:
5.0

First time using the auto transport trailer. Couldn't have been easier. Ramps slide into place as easy as the U-Haul trucks. The wheel straps really hold fast and the surge brakes were solid.

JASON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon N. 
Clasificación:
4.0

The vehicle that I wanted was not available

Michael V. 
Clasificación:
4.0

Mileages charge was not explained thorough abd at the end the charge was higher that expected. Next time, this needs to be disclosed to customers.

Stephen V. 
Clasificación:
5.0

Nice people and service.

Colton L. 
Clasificación:
2.0

The first person was a white guy that I was asking questions was extremely rude he started counting his drawer while I was talking to him. Then this black guy helped and I felt so bad that the first rude guy left him with a backed up line.

ASHLEY P. 
Clasificación:
1.0

Call 9182645159

Emilee H. 
Clasificación:
5.0

Not much. It was quick in, quick out.

Robert F. 
Clasificación:
5.0

Nada

Daniel P. 
Clasificación:
1.0

The poor young man who was working there was overwhelmed he was there alone with about 15 people trying to return or rent plus people wanting propane at that location he was doing the absolute best he could with so many people I spoke with the manager of the location and told him what was happening and he just didn't care he kept saying "I understand " and "yes mam " to me but when I asked directly if he was going to do anything to assist his reply was " no mam" the large trucks that were being returned were taking up the very small parking lot and the poor guy working there was literally running trying to assist everyone. It took 2+hrs for me to get a trailer that I had earlier reserved and we had to hook up ourselves the location manager is a jerk and is no doing the name "Uhaul" any favors.

Karen P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yolvin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
1.0

Customer service needs to be more pleasant instead of acting like the customer is bothering them. When i returned the vehicle i had to go back to the location so the would check it in. 30 minutes before closing and there were 3 oeopke having McDonald's and they still hadn't checked in the vehicle. I will NEVER use this location again.

Terri L. 
Clasificación:
2.0

Clean then trailer better and make sure that the tires have air in them before giving to the customer

Gage P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jazmin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

April C. 
Clasificación:
5.0

Every one that worked there was friendly and helpful.

Richard E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Monty B. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIMOTHY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gus L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tom W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laprixia D. 
Clasificación:
5.0

Have more than one employee on duty during weekends.

Jim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry W. 
Clasificación:
3.0

Better way of returning equipment. They waited a week before telling me our equipment was returned late. Luckily we had time/days stamped photos (We always take photos of equipment numbers at the drop off location) we took at drop off to prove them wrong. Not happy.

Jessica S. 
Clasificación:
1.0

And you now have a picture of my drivers license front and back along with my credit card number. Did the attendant take it with her phone?????? Or can she transfer it to her personal phone??????? I do not trust u haul anymore. Bet you don't even address my concerns.

Thomas F. 
Clasificación:
1.0

Could not open the cash drawer and had to use a credit card. Last time I used a credit card you over billed me and it took months to straighten it out. When I returned the truck this time I paid cash. If you charge my credit card again I will talk to my lawyer. I will never use u haul again and will not recommend you to anybody. You guys now have my credit card number and I don't trust you to keep it safe. I am not happy about this.

Thomas F. 
Clasificación:
1.0

Management of personnel has really gone down since last time I rented there probably a year or 2 ago, extremely slow service .It took 1.5 hours to complete trans action, it would help if there were some signage saying that you no longer will hook up to a bumper hitch,, that was not ever checked until ready to hook trailer to vehicle, we had to wait for another vehicle which was about 35 minutes of the problem but the rest was on the uhaul people. Also the guy who hooked up the trailer and was supposed to check the lighting did not, He made a comment about needing to put trailer iinto maintenance when it came back. I was following the vehicle pulling the trailer and the brake light or right turn signal did not work from the go. This is an accident waiting to happen. This used to be my favorite location for renting but no longer.

Gregory G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip S. 
Clasificación:
1.0

I have been charged the wrong amount for three days when I returned it the same day.

Connor S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Garrett O. 
Clasificación:
4.0

The location was convenient and the rental process easy but the two people working when I picked up the rental really need customer service training. I got no smile or greeting. There were long silences where she was looking at her iPhone with no explanation of what she was doing. When she did speak she was curt and hard to hear. I would have put it down to her having a bad day but she was the same way when I dropped of the rental. There were thee other people there when I returned the rental and only one of them, the older gentleman, welcome me, engaged me in conversation and thanked me for my business.

Lelia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan J. 
Clasificación:
1.0

Sign on the door said must wear masks. 3 employees crammed into a small office not wearing masks while 3 customers waited to be served. Rental van smelled bad

Mitchell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerrod R. 
Clasificación:
3.0

Customers didnt have on mask nor did the employee

Sasha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beau J. 
Clasificación:
5.0

The employee who did my return when I brought back my rental was awesome. She was efficient and very kind. I will use this location if I ever need another rental

Jennie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clayton F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

Manager needs more help operating store.

victor O. 
Clasificación:
2.0

He made me feel like I was a bother to his day. Not welcoming or friendly in any way.

Donna R. 
Clasificación:
1.0

I felt strongly that I was over charged. The store clerk seemed to not know anything about the rental. If I had not needed the truck at that time I would have cancelled and gone elsewhere. Poor service. Again for 8 hours rental of 15" truck for 150.00 is way to high!!!!! farris_deborah@yahoo.com

Matthew A. 
Clasificación:
5.0

Rep was amazing. this was fast a

Cedric N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam T. 
Clasificación:
5.0

Nothing! The young blonde working was great and did her job very well.

Nakeisha M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Priscilla S. 
Clasificación:
3.0

Good service but they can definitely use an extra hand, i was there for like 30 minutes, also everytime i got on the highway the ac would go down for some reason? Like it losses power so not strong enough, cold air coming out.

Jose A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cynthia C. 
Clasificación:
3.0

Took 6+ months 2 get a question answered. Woman in charge of accts attempted -- unsuccessfully 2 bully me. Managed 2 work out settlement agreement w/ someone from regional ofc. Still have issues 2 fix

kathy j.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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