Customer Reviews for U-Haul of Eastland

2,148 reviews

12580 E 21st St   Tulsa, OK 74129
(@ 129th St and 21st, south west corner of 21st and 129th.)

(918) 437-3134

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(918) 437-3134

12580 E 21st St
Tulsa, OK 74129
(@ 129th St and 21st, south west corner of 21st and 129th.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service and was quickly helped. Had the car I requested and was hassle free.

Steven Diaz 
Rating:
5.0

Not much at this location. The staff was friendly and it had a positive vibe.

Matthew Millier 
Rating:
5.0

Customer did not leave a comment.

Kathy Chatmon 
Rating:
5.0

Customer did not leave a comment.

Jeff Epperley 
Rating:
5.0

Good service

Victor Navarro 
Rating:
5.0

No complaints here

Dama Kirkendoll 
Rating:
5.0

Customer did not leave a comment.

kristen perales 
Rating:
5.0

This was the easiest move ever, first company I went with, wasn't even open at my pick up time, I called her and walked a mile to get there, they were so nice, it was amazing considering I made the contract and it went so smooth, equipment was clean, beautiful place, I will return here when I move again, thank you

Carol Gibson 
Rating:
5.0

Customer did not leave a comment.

Alida Gonzales 
Rating:
4.0

The location was courteous and easy to work with. UHaul on the other hand was a pain the butt. If you make me pick a location that is far from my home to pick equipment up at then that is where the equipment should be. Made a reservation for a trailer. When making the reservation UHaul said there wasn't one available where I was wanting to pick it up so had to pick a place that wasn't close. Get to that location to pick up the equipment and am told the reservation was switched to a location on the other side of town.

Allen Cartright 
Rating:
4.0

Customer did not leave a comment.

Vadean Facione 
Rating:
5.0

Customer did not leave a comment.

KURT WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Cassaundra Franklin 
Rating:
1.0

Kris M had children in the office either working or distracting her from assisting me properly with my uhaul return. This is not ok with workplace safety, because due to the property liability, employee productivity, and maintaining professional decorum. Not attending to customers due to caretaking for your child during work hours is inappropriate and should be avoided to ensure any emergency situation.

Antonio Harrison 
Rating:
5.0

Employee there was great and very helpful. Only reason you are getting 5/5 starts. Your app is 2/5, don’t appreciate that you just added boxes, dolly, and a helpers to my cart.

SERGIO SANCHEZ 
Rating:
5.0

Good exellent

Rafael Rodriguez 
Rating:
3.0

I would say to make sure the tires are at the correct tire pressure before renting them out to customers.

Claudia Sutton 
Rating:
5.0

Customer did not leave a comment.

Juwell Figueroa 
Rating:
5.0

Customer did not leave a comment.

jonthan benson 
Rating:
5.0

Service was excellent. The attendant was informative and friendly. She had the truck ready, walked me through your processes and had me on the road in a matter of minutes. Overall a pleasant experience.

Kendra Seacat 
Rating:
3.0

Customer did not leave a comment.

James Rainbolt 
Rating:
3.0

I would only recommend if they don’t need anything.

Lisa Rake 
Rating:
4.0

Customer did not leave a comment.

Zach Finley 
Rating:
3.0

Customer did not leave a comment.

benjamin Clingingsmith 
Rating:
5.0

Very helpful staff, I was well treated. And the store was very nice and well equipped with everything I could imagine needing in the moving process.

Tonya Turner Coatney 
Rating:
5.0

Customer did not leave a comment.

johnathan jerzyk 
Rating:
5.0

Customer did not leave a comment.

Ronda Jones 
Rating:
5.0

Customer did not leave a comment.

Curtis Griggs 
Rating:
5.0

Customer did not leave a comment.

Donald Crawn 
Rating:
5.0

Customer did not leave a comment.

Dalton Griffin 
Rating:
5.0

Customer did not leave a comment.

Gary Slater 
Rating:
5.0

Add cruise control

Loyd Pearson 
Rating:
5.0

Customer did not leave a comment.

ji kim 
Rating:
5.0

I felt I was dealt with very professionally. Everything went smooth, equipment was clean and personnel was friendly and courteous. I would recommend this location to others.

tim hulse 
Rating:
3.0

Customer did not leave a comment.

Jonathon White 
Rating:
5.0

We brought it back clean & filled with gas Thank you Debra😊🌺

Robert Robertson 
Rating:
5.0

Nothing everything was perfect and friendly

Thelma Noble 
Rating:
3.0

Y'all more than double charged me. Hoping it's rectified through the chat I did today.

Amanda Welch 
Rating:
3.0

Excellent attention from Kris

Juan Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Shantoria Thorton 
Rating:
5.0

Customer did not leave a comment.

Acosta Ivan 
Rating:
1.0

Customer did not leave a comment.

SAUL SANDOVAL 
Rating:
5.0

The transmission seems like it needs some maintenance. Outside of that comment everything was great

Thaddeus Mach 
Rating:
4.0

Great customer service also quick and easy out the door

JORDAN RUHL 
Rating:
5.0

Such great customer service! Thank you for an easy experience.

Maria Mingus 
Rating:
5.0

Customer did not leave a comment.

Angela Ruyle 
Rating:
4.0

Chris and Robert were friendly and helpful in getting us checked out (pickup) and checkin (return). Lots of equipment and easy to get in and out.

Bryan Coggins 
Rating:
5.0

Customer did not leave a comment.

Andrea Farr 
Rating:
5.0

Everything went well

David Sharp 
Rating:
5.0

Customer did not leave a comment.

Juan Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Dacia Dodds 
Rating:
5.0

Great job

Demario Griffin 
Rating:
1.0

Your company has forsaken customer service for faster service. I had been working and packing all day. Phone was near dead, as I listened to music. The ONLY way I could finish my reservation and get the truck was with my phone. My phone died right at the end and I was almost unable to get the truck. Everything I had to do on my phone could have been done by your PAID agent/employee. They did not pull out the truck and it was CRAMMED in-between to larger trucks. They didn't even remove the window covering in the truck or do a walk around with me.

Marcie Wilson 
Rating:
4.0

Customer did not leave a comment.

Jayshreeben Bipinkumar 
Rating:
5.0

Customer did not leave a comment.

Ivan Lopez 
Rating:
5.0

Everything went well

David Sharp 
Rating:
5.0

Customer did not leave a comment.

Melissa Morgan 
Rating:
5.0

Customer did not leave a comment.

Terry Mason 
Rating:
4.0

Customer did not leave a comment.

Krishawn Humphrey 
Rating:
4.0

Customer did not leave a comment.

Al Cherry 
Rating:
1.0

Guys behind the counter did not know what they was doing. Reserved the truck on line, went to location and they was helping a lady in front of me and they was charging her for all kinds of things she didn’t ask for including 3 dollys. I was worried I was going to get the same guy. And I did. I had a quote for 19.95 for truck and mileage of .89 per mile. He told me my total and we way over 100$ and I asked why. He said the truck rental was 89$ plus 100miles. I said I told you I estimate it at 20 miles. He said oh ok. Adjusted and till over 100$, I said that’s still not right, he rotated the screen around and pointed and grunted and I said I told you 20 miles and you still have 100 miles on screen. Another guy stepped in and he wasn’t sure what day it was as he had it on the previous date and asked if I just brought it back from yesterday. I told him the correct date and he proceeded. Still wasn’t right as he had it down for return at 9am and I was picking up at 5pm for a 4 hour rental, had to proceed to direct him to change the time from am to pm for return. Finally after 1/2 hour of doing their job I was out with correct charge. Dropped back off at 7:15 after hours. Was on hold with uhaul for return for 15 min and noticed people coming in and out of the office so I hung up and went in to return my keys. Walked in with a few people at counter and guy in a white tank top said we are closed with a loud voice, I said you can’t just take my key and I’ll be on my way? He said he’ll naw we are closed, I don’t know why you fools are in here we are closed… so went to my car and called uhaul again and was on hold for a extra 20 min just to check in the truck. The equipment was nice but the customer service was a joke. If I ever have to use another truck I’ll never use that location.

Pat Henke 
Rating:
5.0

Customer did not leave a comment.

christie parker 
Rating:
5.0

The manager is great to work with. I have rented from this store at least six times and the service gas been great every time.

Ray McMullen 
Rating:
5.0

Maybe keep a little closer on the transmissions of the truck the one we rented was slipping a little bit other than that though equipment was awesome

matthew testerman 
Rating:
5.0

Goood

VAN BUI 
Rating:
5.0

Customer did not leave a comment.

Julia Atkinson 
Rating:
3.0

Customer did not leave a comment.

jena launderville 
Rating:
4.0

Customer did not leave a comment.

Kevin Dick 
Rating:
3.0

Customer did not leave a comment.

Terrie Johnson 
Rating:
3.0

The experience was pretty good. I had to pay a little extra for mileage because the U-Haul location near my house did not have a vehicle. I expected a little of the nickel and dime charges that most of these companies do, but not to this extreme. The one thing that I found interesting was the vehicle inspection and charges for minor damage. It quickly became obivous that I should just go ahead and pay the $15 charge for "Safe Move" insurance. There were hundreds of little 'X' stickers all over the vehicle marking the locations of little scratches and damage. There had to be several hundred little scratches that weren't marked with the little 'X' stickers. It would have taken several hours to put stickers on the unmarked scratches. It just seemed easier to pay the $15.

darrel davis 
Rating:
5.0

Customer did not leave a comment.

Courtney Moore 
Rating:
4.0

Customer did not leave a comment.

David Ortiz 
Rating:
3.0

Customer did not leave a comment.

Benjamin Cheek 
Rating:
5.0

Customer did not leave a comment.

Estefania Lopez 
Rating:
5.0

Quick and Great service friendly staff.

Estefania Lopez 
Rating:
5.0

They was a great help

Patricia Barkins 
Rating:
4.0

None

Yia Xiong 
Rating:
5.0

Nice

Ivan Lopez 
Rating:
5.0

Best location and staff

Jorjann Barnes 
Rating:
1.0

It didn't matter I did my online check in. So I had to duplicate everything again They couldn't get their SMS system working to send texts.

Justin Godsey 
Rating:
5.0

Promote the store manager she was awesome from start to finish.

ben Hanzark 
Rating:
5.0

Customer did not leave a comment.

Marcelino Aquino 
Rating:
1.0

I returned the trailer early and was still charged the full amount. Trailer had 2 tires that were bald. Thankfully I didn't encounter rain while using it.

Kristen Westhoff 
Rating:
4.0

A/C lol

DEMARIO GRIFFIN 
Rating:
5.0

Quick, polite, efficient, reasonably priced, no improvement recommended.

Lawrence Young 
Rating:
5.0

Customer did not leave a comment.

Julie Chase 
Rating:
1.0

Customer did not leave a comment.

ROBIN FOWLER 
Rating:
5.0

Customer did not leave a comment.

Daniel Benitez 
Rating:
4.0

Customer did not leave a comment.

Eduardo Siqueiros 
Rating:
5.0

Customer service is excellent, and they are very helpful.

DANIEL MUNGRA 
Rating:
5.0

nothing

John Barber 
Rating:
5.0

Customer did not leave a comment.

EHAB SALHA 
Rating:
5.0

Customer did not leave a comment.

PAUL ZIMMERMAN 
Rating:
5.0

Customer did not leave a comment.

Richard Maslowski 
Rating:
5.0

Customer did not leave a comment.

Rebcca Romero 
Rating:
5.0

Customer did not leave a comment.

Demetrus Williams 
Rating:
5.0

Customer did not leave a comment.

hugo gamas 
Rating:
4.0

We originally reserved at 11th and memorial, the only 26’ truck available that morning in Tulsa but someone tried to break into it the night before. We were forced to go with a smaller truck, which made us take several more trips costing much more in mileage for something that wasn’t our fault. Not impressed with U-Haul.

Desirae Wykoff 
Rating:
5.0

Customer did not leave a comment.

Greg Ransom 
Rating:
3.0

The drivers side door was difficult to shut all the way. Way too much slop in the steering. Other than that, the vehicle performed well.

David Williams 
Rating:
3.0

Took 6+ months 2 get a question answered. Woman in charge of accts attempted -- unsuccessfully 2 bully me. Managed 2 work out settlement agreement w/ someone from regional ofc. Still have issues 2 fix

kathy johnston  |  Overall Experience 
No reviews have been submitted for this location.

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