Customer Reviews for U-Haul of East Los Angeles

3,057 comentarios

657 S Atlantic Bl   Los Angeles, CA 90022
(N of Whittier Bl)

(323) 266-4833

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(323) 266-4833

657 S Atlantic Bl
Los Angeles, CA 90022
(N of Whittier Bl)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK O. 
Clasificación:
5.0

All associates were very friendly and accommodated me when I needed extensions

ALFONSO P. 
Clasificación:
4.0

El cliente no dejó un comentario.

zhi W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrique R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER C. 
Clasificación:
5.0

Nothing really, excellent customer service

Raul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO P. 
Clasificación:
5.0

SLIDING SIDE DOORS FOR CARGO VANS FOREVER. HAVE YOU EVER TRIED TO TEAR A PIECE OF THE PAPER YOU SELL IN A STRAIGHT LINE IMPOSSIBLE? HOW ABOUT PERFERATION AT ;THE HALF WAY POINT. YOU WOULD SELL A LOT MORE PAPER.

Donald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina A. 
Clasificación:
5.0

Just like the Tucson location, exceptional customer service. 5 Stars as well.

dave A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G. 
Clasificación:
5.0

The employee that helped me I believe angel was amazing and I would recommend this location to anyone and I will always spend money at this location

chris L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elisa J. 
Clasificación:
5.0

The staff there are super helpful! Thank you!!!

Cristina H. 
Clasificación:
5.0

Very friendly staff, organize, convenient hours and very close to home.

Ricardo G. 
Clasificación:
5.0

CARGO VANS WITH SLIDING SIDE DOORS ARE BEST!

Donald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramtin H. 
Clasificación:
5.0

Everyone was nice & helpful

Lydia V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rudy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GASPAR F. 
Clasificación:
5.0

MORE CARGO VANS WITH SLIDING SIDE DOORS. I DIDN'T GET ONE THIS TIME, AND IT STINKS TO HAVE TO DEAL WITH THE DOUBLE SIDE DOORS. SLIDING SIDE DOOR JUST ROLL OUT OF THE WAY!

Donald J. 
Clasificación:
5.0

Employees working here did an excellent job. They explained well & made sure we understood everything. Keep up the great customer service.

Leonor S. 
Clasificación:
2.0

Employees are not very welcoming. They always have that expression on their face like they hate working there or dealing with customers.

Richard O. 
Clasificación:
5.0

I'd really like to say that the Representative her name is destiny she didn't excellent job and I really would recommend this place to anyone I was very pleased with the service I received Thank you

MARY M. 
Clasificación:
5.0

LOVE THOSE CARGO VANS WITH THE SLIDING SIDE DOORS!

Donald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elsie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
5.0

Staff was well trained. Appreciated both the young man how checked me in and the young lady who accepted back the vehicle. The process was pretty seamless, which was great!

Allen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia V. 
Clasificación:
5.0

The fuel was less than 1/4@ pickup. I was told if I put extra fuel to bring it to 1/4 on return I would get a $20 discount. I drove about 20 miles and put 6 gallons of fuel before return. That would work out to about 3 miles/gallon. The gauge was right on the 1/4 line after I left the gas station a block away from Uhaul when returning.. After return I was told not good enough because he could see some of the 1/4 line. It's not much money but I'm extremely angry that Uhaul used me to put extra gas in their truck for no reason. I feel I was tricked by Uhaul to do their job and am strongly considering disputing the charge so this can be resolved. And, look at my history. I've been renting Uhaul trucks for 40+ years.

Robert G. 
Clasificación:
2.0

Change the manager he is unrespectable

GEORGE C. 
Clasificación:
5.0

Have a more affordable mileage from .89 cents to .59 cents , would improve my budget.

Ricardo G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose Jesus P. 
Clasificación:
3.0

More customer cordial need, delt rushed and not helpful when I asked questions. Is like hey just wanted to get u out the door, they need more motivaton on job site.

marisol V. 
Clasificación:
5.0

Good.

jorge G. 
Clasificación:
5.0

El cliente no dejó un comentario.

juan C. 
Clasificación:
5.0

ONE OF THE FIRST RULES OF CUSTOMER SERVICE IS TO RECOGNIZE YOUR CUSTOMERS. ESPECIALLY REGULAR CUSTOMERS. THE MEMBERS AT THIS LOCATION DO THAT. I HAVE HAD, ON MORE THAN ONE OCCASTION, ONE OF THE STAFF GREET ME BY NAME.

Donald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CECILIA G. 
Clasificación:
3.0

While there was nobody in the office, someone approached me relatively quick from outside to collect the rental keys and check in the truck.

Joshua B. 
Clasificación:
5.0

SLIDING SIDE DOORS ON CARGO VANS FOREVER!

Donald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allura R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alvaro P. 
Clasificación:
5.0

El cliente no dejó un comentario.

david P. 
Clasificación:
5.0

appliance dollie was not available. When a 26' truck is rented the company should assume the person renting may need a dollie

Katherine G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK O. 
Clasificación:
5.0

El cliente no dejó un comentario.

gerardo O. 
Clasificación:
5.0

KEEP PURCHASING CARGO VANS WITH SLIDING SIDE DOORS. THEY ARE GREAT!

Donald J. 
Clasificación:
4.0

El cliente no dejó un comentario.

jose M. 
Clasificación:
1.0

General manager would not rent trailer unless I gave them a contact and that person answered phone and vouched for me. However the other people in line in front of me did not have to do that.

Alejandro G. 
Clasificación:
5.0

Beyond ten plus rating, very professional

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

carol M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan R. 
Clasificación:
1.0

The trailer was late back dye to vehicle towing trailer had mechanical issues on way back. Delivered same day due but we knew we had to pay extra day, BUT WAS CHARGED $20.00 EXTRA FOR INCONVENIENCE CHARGE.

Estella L. 
Clasificación:
5.0

Advise them up front when they require delivery to new home that it should be scheduled at same pickup request. My initial 1st pickup was only from my home to a storage facility of uhaul.Then they said oh, that I need another scheduled drop of if I want it same day I'm moving into. Plus I needed to load day of pickup all heavy furniture and appliances. They had given me 3 hr window which left a few to load my stuff. Was almost a disaster being now are rushing to fill 2 pods I left for heavy furniture.

LINDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesse I. 
Clasificación:
5.0

Customer service is great. I got my U Haul fast.

eddy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

julian G. 
Clasificación:
3.0

The staff is not very friendly and they need to do a better job at explaining all charges that will be incurred. Whole attitude is very indifferent and not welcoming.

juilio V. 
Clasificación:
5.0

ALL CARGO VANS SHOULD HAVING SLIDING SIDE DOORS.

Donald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephany L. 
Clasificación:
5.0

ALL CARGO VANS NEED SLIDING SIDE DOORS!

Donald J. 
Clasificación:
5.0

Extraordinario servicio al cliente

Bertha L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Adilene P. 
Clasificación:
4.0

General manager that helped me this morning was awesome. The guy who helped me when I returned my rental was rude.

veronica R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan R. 
Clasificación:
4.0

i have no problem with this location , I received great service . My disappointment was this was not the location I made a reservation at and was only notified 1!/2 hours before my pick up time . Other than that I have no complaints .

mario M. 
Clasificación:
1.0

Incredibly slow, none of the staff seemed on the same page which lead to me having to wait extra time while they kept trying to find the keys to one of the vehicles and switching my order around. The online check in is busted (not the locations fault but since I had to rely on them to take me through it using the app was entirely useless). Poor parking options but the van I got was in good shape so I guess there's that.

Gabe O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marbella P. 
Clasificación:
3.0

Make sure the location is open and there are ppl available working.

Isaiah Z. 
Clasificación:
5.0

The employees were friendly and patient.

armando G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ErikaVictoria E. 
Clasificación:
5.0

Great job by the team at the East Los Angeles Location.

BENJAMIN C. 
Clasificación:
3.0

I don't understand why they needed a second contact/phone number. I found that condescending. I don't think I've ever had that asked of me before.

Peter B. 
Clasificación:
4.0

Very slow checkout process

RAYMOND V. 
Clasificación:
1.0

It was the worst experience I've had at U-Haul ever. The vans starter died before I even took off to move to my new location I put $99 on gas and the van died right after they sent roadside assistance help but they didn't help at all until the guy got there and fixed the van for two hours I was stuck at a gas station and they kept telling me to move away from there because I kept blocking the gas pumps and their entrance at the Arco gas station I asked to be refunded fully and Manager Justin only refunded me $50 off my trip .. when it was $58 and I spent way more money on putting gas which was $99 and I have a bank statement to prove it he did not want to take it and he said he needed a receipt I went back to the gas station to ask for the receipt and they delete every 24 hours so it was already gone I told him to check the time that I got stuck and the time that the purchase was made on my bank account and he denied I want to be refunded for either partially of the gas money or fully refunded for the gas money I spent on filling up the van when I got it almost fully empty thank you. Your employee Dallas when out of his way for me and my family he helped me and my mom move my stuff to my new place because of the inconvenience after he already had clocked out and he make sure he followed us to my new apartment to see if the van was gonna shut off on us because we were scared that the starter would stop working again. yeah honestly that's the only employee that went out of his way for me I've never been treated better at uhaul but the manager Justin did not do what a manager is supposed to do Dallas acted more of a manager and supervisor than Justin ever did. I expect to be refunded because this is not OK that you guys put me in a position where the van could've shut off I'm in the freeway and I could've died that's a automotive safety issue and I do not feel safe in your van you guys did not do the proper check up on the vans before someone takes off the employee that were at the store that day it was a shorter guy look like he didn't even care or wanted to help me he just wanted to cut me off and just give me the keys I did everything online I always always get a U-Haul I move a lot and this time you guys failed me big time and I want compensation for it.

Fernanda A. 
Clasificación:
3.0

You guys double charge me

SERGIO C. 
Clasificación:
1.0

They chargers us gas. I put gas befor return. Any case they try to charge you they made up cost.

GREGORY B. 
Clasificación:
5.0

A common problem with the truck we had rented at this location And at other locations over the years… the common problem is that the roll up door lock which is attached by a chain and of course there is a key that is supplied with the Ignition key on a ring…. That lock often and in this case also gets stuck if you close it and it is extremely difficult to get it open with the supplied key If at all… I alerted the attendant to this and he went out and tested the attached lock with the supplied key and had a very difficult time Opening it... although he did eventually open it after after several very muscular trials… I told him he really needs to go through his locks with WD40 spraying the lock internals and also the keyhole and if they don't improve they ought to be changed because the customer is going to use that lock... lock himself out of his load and typically have to call for help from a very remote location

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK O. 
Clasificación:
5.0

CONTINUE TO PURCHASE S L I D I N G S I D E D O O R S ON ALL CARGO VANS. IT IS SO HELPFUL. THIS LOCATION CONTINUES TO ACCOMODATE ME BY PROVIDING THE SLIDING SIDE DOOR CARGO VAN THAT I NEED. IT VERY MUCH APPRECIATED. I WILL BE SEEING THEM AGAIN IN LESS THAN TWO WEEKS.

DONALD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK O. 
Clasificación:
5.0

Everything went smooth fast service in and out to return U-Haul .vehicle

Sonia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALDO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN G. 
Clasificación:
1.0

Customer service was not that welcoming. Short staffed, seemed like they are all upset that a customer walked in and they have to actually work

JULIAN R. 
Clasificación:
5.0

You have a great team at this location.

Gerald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO D. 
Clasificación:
3.0

It's not to bad only the driver who put trucks away it's rude it's not helpful and politely

JUAN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
2.0

Customer service not the best and it wasnt the person that was helping me . It was other sales person not trying to help other customer .that other cutomer couldnt speak that fluent english , and he didnt made an effort to try to speak spanish to that customer . To me that is not a good customer service . That can be improved . Another thing is your app for returning equipment sucks . It wouldnt allow me to upload my pictures that it kep asking me to up load . And I decided to just drop it off at the lot . So that is not so great .

JOSE R. 
Clasificación:
5.0

.

Viresh a.  |  Overall Experience 
Clasificación:
5.0

Helpful staff

Raquel A.  |  Overall Experience 
Clasificación:
2.0

Our storage unit had rats

Michelle O.  |  Overall Experience 
Clasificación:
5.0

Everyone that I needed to deal with we're professional, well trained with forklift operator and helpful either on phone, via text messages, and dropping off/picking up containers. Great experience! R

Rita P.  |  Overall Experience 
Clasificación:
5.0

Our UBoxes from another state and we did not visit this facility. But what I can tell you is that the customer service was excellent and Jennifer who delivered and picked up our boxes was excellent!

julee f.  |  Overall Experience 
Clasificación:
5.0

ND

michael v.  |  Overall Experience 
Clasificación:
5.0

As always, my experience with U-Haul was convenient and painless. ¡Gracias!

KT N.  |  Overall Experience 
Clasificación:
5.0

I RECOMMEND U-BOXES FOR LONG DISTANCE MOVING ,IT TAKES AWAY THE STRESS OF DRIVING FROM POINT A TO POINT B .WHEN I CAME IN I APPRECIATED THERE WORDS ,"WE GOT YOU COVERED" IF I HAD TO DO IT AGAIN I AM

javier s.  |  Overall Experience 
Clasificación:
5.0

The use of these U-Boxes was exactly what I need. Thank you,

PATRICIA R.  |  Overall Experience 
Clasificación:
5.0

Drop off and pick up of Uboxes were handled easily by your drivers. They both were courteous and timely! We never visited the facility so I am unable to answer questions about that.

SHELLI D.  |  Overall Experience 
Clasificación:
5.0

Jennifer (Uhaul Boxes, Delivery & Pick Up) & Daniel (office) are always friendly & professional. It was a wonderful experience working with both of them. ¡Gracias!

MICHELLE F.  |  Overall Experience 
Clasificación:
5.0

The service was really good. Thank you The ladies who operated the fork lifts did a very professional job. We were very impressed.

stephen g.  |  Overall Experience 
Clasificación:
5.0

I did not go to this facility because I ordered u-boxes. But the delivery people were great. I had to order two more boxes at the last minute and it all worked out great.

Robert R.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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    Suministros de mudanza

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    Enganches para remolque

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  • Ícono de propano
    Propano

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