The location was fine. The poor rating is from the very poor customer service experienced from the corporate side. The rental was originally supposed to be at a more convenient location, when it was wrong, over an hour of waiting on the phone and getting nowhere was a source of frustration and the limited way the employees could help themselves was also frustrating. The trailer had defective tail lights that had to be fixed before leaving which added an additional half an hour wait and overall the entire experience was unacceptable. An additional 30 minutes waiting on the phone finally connected us to a customer service rep who was very helpful but I would be hesitant to use uhaul again after this.michael C.
Customer Reviews for U-Haul of E Islip
East Islip, NY 11730
(1/4 mile South of Sunrise Hwy)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 6:30 a. m. - 8 p. m.
- Dom.: 8 a. m. - 6 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything went very well. Agent was very pleasant and helpfulJOSEPHMICHAEL H.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.MARISADARIA J.
Oil the ratchets for the front wheel strapsGREGG M.
El cliente no dejó un comentario.JOSEPHMICHAEL S.
Everything went smooth!gerard L.
El cliente no dejó un comentario.Rodolfo M.
Great and easy. Wasn't waiting long! Staff were great!Zachary S.
El cliente no dejó un comentario.Jason B.
El cliente no dejó un comentario.Frank B.
Both the pick up and drop off processes were quick and efficient.George M.
I was charged for queen and king bed cover and i never got it in the u haulJonathan M.
Very smooth painless transactionLeo S.
El cliente no dejó un comentario.usama A.
El cliente no dejó un comentario.Johnryan R.
Very helpful and friendly staff.Alejandro C.
The gentleman who assisted me on the return on Sunday was extremely courteous and helpful.JAKET R.
El cliente no dejó un comentario.Michael R.
Manager is rude & condescending. Truck was dirty/smelled & had no oil. Staff was pleasant. Manager lead you to believe it was your fault for "them" not servicing their vehicle for 5.5 months! This was a one way rental. The mishaps just kept on coming. Horrible service, will never use again.BARBARAJEAN G.
Nothing I can think of. Just keep doing what you're doing.Daniel W.
El cliente no dejó un comentario.michael O.
Service was great no complaints but they would not rent me a trailer because I had a soft top on my jeep wrangler. The crazy thing is I could have rented the same trailer with my Toyota Prius. Zero logic there. The other complaint is the 5' wide trailer is only 53" wall to wall inside.Gavin M.
Excellent customer service from start to finish friendly and courteous staffJoseph G.
El cliente no dejó un comentario.Mario A.
El cliente no dejó un comentario.Natasha C.
El cliente no dejó un comentario.Orlando R.
Check out be quickerAlana F.
El cliente no dejó un comentario.Corina S.
El cliente no dejó un comentario.Marlon R.
El cliente no dejó un comentario.Terry M.
The truck radio did not work. It would have been nice to check traffic reports on local radio stations during the drive.Joseph C.
El cliente no dejó un comentario.Harry L.
The staff and everything was amazingMOHAMMEDI Y.
People at the East Islip location were very friendly and professional.STEVENS D.
Overall experience just ok, mileage price is extremely high, unfortunately I needed the truck for moving. Also I purchased the smaller boxes I believe a bundle was like 23 dollars , I used 3 of them and all 3 handles just broke off. One of them holding 2 heirlooms passed down from my deceased mother ( which were 2 small glass snow globes about 5 inches tall and 3 inches wide) . And I know they were not heavy, the entire box must have weighed about 17 pounds total. I'm very upset about all 9f this!!!!!!!JAIMEALBERTO C.
El cliente no dejó un comentario.Darren S.
El cliente no dejó un comentario.KAIUWE G.
El cliente no dejó un comentario.Kathy P.
El cliente no dejó un comentario.Joseph M.
Great customer service. Best Uhaul experience out of many to date. Thank you very much.Arthur T.
El cliente no dejó un comentario.Micaela M.
El cliente no dejó un comentario.Kevin G.
El cliente no dejó un comentario.Jose N.
El cliente no dejó un comentario.Jakub D.
El cliente no dejó un comentario.Christopher O.
El cliente no dejó un comentario.Mark S.
The sales person did a great job pleasant person.Rudolph N.
Awesome...Couldn't have asked for any better. Extremely helpful and great service !!!Craig C.
El cliente no dejó un comentario.robert W.
El cliente no dejó un comentario.Steven G.
Have more equipment available at more locations.Jason W.
El cliente no dejó un comentario.THOMASJ R.
El cliente no dejó un comentario.Dean F.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.Thomas F.
The staff at the East Islip store was friendly, professional, and accommodating. I accidentally left two items and they called me immediately to tell me they had them. Great experience as always with UHaul!! Michael LaGuardiaMichael L.
El cliente no dejó un comentario.KRISTEN M.
perfect except the gas level was below 3/4 when i left but on the contract it said exactly 3/4 , so i said to myself the guys knows this and when i bring the truck back he will understand so i did not fuss over it , i drove about 40 miles , put 20 buck in and when i came back the guy in the am shift was gone and new kid was there so i explain it to him and he said it's not a problem and i said if it is i will take it next door to the gas station and put 10 bucks in the tank he said no it's ok , then he gave me my bill and he charged by 23 bucks for 4 gallons of gas , , , I MEAN REALLY ? COME ON , I bit my tongue and calculated that i was willing to put 10 in the tank , he was there by himself and very busy plus the 26ft truck was have the price of the competition so i just left without of fuss, but to all you upcoming renters , make sure you bring this to their attention before you drive away even it is just a 1/16th of a difference on the gas gaugeMICHAELA N.
El cliente no dejó un comentario.Raymond Z.
The guys who worked there were helpful and the experience was quick and easyR S.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.Harold A.
El cliente no dejó un comentario.Carmen O.
El cliente no dejó un comentario.Eduardo G.
Always use U-Haul for any hauling I need thanks!ALEXJ C.
My Long Island UHaul go-to. These guys are great; fast, cheap and clean, and no surprises. This location is excellent.Philip G.
El cliente no dejó un comentario.Peter M.
Your family style and excellent customer service is already among the best in the business. Please keep doing what you're already doing. Thank you for your professional service as well.Everton J.
El cliente no dejó un comentario.Paz C.
El cliente no dejó un comentario.Alexander B.
El cliente no dejó un comentario.Gabriel B.
I would have preferred to pick it up at Holbrook. you guys need more trailers LOLDomenick R.
Nothing. Experience was better than expected. Friendly staff, had what I needed.Charles M.
El cliente no dejó un comentario.Louis Z.
El cliente no dejó un comentario.Frank R.
El cliente no dejó un comentario.michele C.
Nice gentleman at this location - very helpful and knowledgeable.William S.
The young man who opened up the uhaul 1/31/2021 was fast and efficient was working hard the minute he got in the doorWayne G.
Paid to much. Reserved a truck but got a van. Had to make 1,000 trips. Then was charged an additional 200 bucks. Never againTasha S.
The drop off location was well light and under a canopy, and was a brick & mortar location. Returning was easy. Overall it was a good rental.SHERWINK S.
El cliente no dejó un comentario.ruth P.
Agent was friendly, efficient and practicing good health habitsVincent K.
El cliente no dejó un comentario.Nyleen D.
We appreciate the smoothness of the process, from Booking on the website, to the pick-up and drop-off.Thomas F.
Nice peopleRaymond F.
El cliente no dejó un comentario.Salvatore C.
El cliente no dejó un comentario.Vincent F.
El cliente no dejó un comentario.Laura G.
The rep helped me hook up the trailer and helped me diagnose a short in my circuits. Above and beyond serviceKevin W.
The only thing is maybe make the chain from the trailer to hitch tighter as it was dragging on the street and creating occasional sparks.DONATOA G.
The boys who helped me where so cordial and respectful. I thought the service was beyond my expectations. I bought a hitch and they even put it on for me. Very impressed and even though I live near 3 u-Hauls in Patchogue I just rented from East Islip again. It's worth going out of my way for.Linda V.
El cliente no dejó un comentario.W S.
El cliente no dejó un comentario.Carlos P.
El cliente no dejó un comentario.Patricia G.
El cliente no dejó un comentario.William E.
El cliente no dejó un comentario.Thomas N.
They were very professional and courteousSalvatore C.
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