Customer Reviews for U-Haul of Downtown Sacramento

6661 comentarios

2830 Broadway   Sacramento, CA 95817
(& Franklin)

(916) 456-6446

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(916) 456-6446

2830 Broadway
Sacramento, CA 95817
(& Franklin)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Easy online rental ever. Love the express check in. Only took 10mins in and out. Thanks.

Kao S. 
Clasificación:
5.0

Excellent service

Julianna F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
5.0

Josh was so helpful. It was very busy, but he still took the time to solve our problem and get us taken care of quickly. Excellent service!!!

ERIC H. 
Clasificación:
3.0

They over charged me on mileage, just by two miles but still. Also, for being a 19.99 rental the final price ended up being 54 dollars. That's crazy. I drove 6 miles and only had the truck for an hour and a half.

Melissa U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
1.0

Your night drop computer setup is a dissaster

JEFFREY M. 
Clasificación:
5.0

Permit the uploading of more than one photo when confirming condition of rental

Alan A. 
Clasificación:
1.0

Make sure when your customer makes a reservation at a location the vehicle will be at that location I like my experience I made in reservation and the vehicle was not at the location where I made my reservation and that was very inconvenient therefore I give Uhaul a bad rating.

Darryl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corby D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN A. 
Clasificación:
1.0

I was charged for fuel even though I returned the truck at the same amount it was rented. Completely a scam. Horrible experience.

AMANDA KATE M. 
Clasificación:
5.0

Upon returning the truck, I was told my receipt would be emailed to me as they had my address on file. I never received it. Other than that, we had a great experience. Management and customer service at his location was superb.

Christine F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joi L. 
Clasificación:
5.0

I was unable to take the truck through my phone, but that may have been because of my Florida drivers license. I returned it on-line, and that was quick and easy.

Craig S. 
Clasificación:
5.0

Second time I've rented from this site, and both times the service and equipment were excellent.

Matthew D. 
Clasificación:
5.0

Very friendly staff. Great customer service.

Krista H. 
Clasificación:
5.0

The broadway location manager in Sacramento and her staff are really great.

FRANCK S. 
Clasificación:
5.0

Shawna was great!! So was all the other staff!!! They went above and beyond to make everything go smoothly!

PRESTON A. 
Clasificación:
5.0

Good service. Easy to rent from.

Rhoderick S. 
Clasificación:
5.0

This was by far the best Uhaul experience I've had.

Tracie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anat S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dora U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cindy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paige M. 
Clasificación:
5.0

Great staff- no issues

Julianna F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

provide an email receipt

Troy S. 
Clasificación:
5.0

I really liked the remote check in on app at end of use.

Daniel S. 
Clasificación:
5.0

Fast and efficient service. Thanks.

NORMAN Y. 
Clasificación:
4.0

The check out process through the UHaul app was a terrible experience. After over 15 min of attempting to use the "quick check out", as advertised on the app, I had to give up and use the website. I was very disappointed.

Hana M. 
Clasificación:
3.0

I returned with my equipment and was left waiting for ten minutes even though several employees saw me waiting in the return zone and there weren't other customers waiting.

ADAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kelly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duron P. 
Clasificación:
5.0

Everyone helpful and knowledgeable and friendly

Michael Z. 
Clasificación:
4.0

Pickup and drop off easy. No hassles. Staff were very polite and helpful. Everything went smoothly.

Mary G. 
Clasificación:
5.0

Everyone was pleasant and professional

Erick E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelby W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
3.0

While the vehicle performed as expected I was disappointed in the check out process which revealed that I was not informed to verify that the gas gauge reading in the contract agreed with what I noticed. An unfortunate disagreement with the manager would have been avoided as I would have raised the issue after receiving my contract and noticing the gauge differed. The manager did offer to waive the gas charge but it still made for an uninformed uncomfortable situation.

Leslie L. 
Clasificación:
3.0

I got caught in a storm and couldn't return the equipment at the time I agreed to. I called to inform them that I needed to turn it in where I was stranded, they said no and charged me double. They could've helped me save money by taking it to the nearest uhaul dealer turn it in and re rent it when the storm allowed me to travel

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohamedelmamon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andee C. 
Clasificación:
2.0

Designated parking for customers. Was blocked in by trailer and service rep outside did nothing to help. Had to squeeze way around to get out of parking. Called ahead of time and advised of schedule change and change was not made in system. Had to call customer service to settle dispute, charges and credits.

Jaime C. 
Clasificación:
3.0

The van they tried to give me had zero gas. The marker was literally on E. That's crazy.

Marissa V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary F. 
Clasificación:
4.0

The staff was very nice and friendly. Need more staff on busy weekend days though. Long wait with just two.

Ann-Alecia B. 
Clasificación:
5.0

The only thing I didn't like was being offered all the ancillary products while I was trying to just get a truck. The product offers were big and the “next” buttons were small. Customer service at the side was excellent, smart, and fast.

Benjamin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
5.0

Extraordinario servicio al cliente

Elizabeth R. 
Clasificación:
5.0

Friendly and helpful people

Billy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charley W. 
Clasificación:
4.0

Smile more when speaking customers

Maria S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MONTE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Iyrell P. 
Clasificación:
4.0

I have not received my receipt and my estimated miles exceeded my actual miles

Fedolia H. 
Clasificación:
5.0

Pay your staff more. Hire more.

Richard A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rudolph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

INA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachariah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN B. 
Clasificación:
3.0

THERE WAS NO LIFT IN BACK OF TRUCK . IT WAS HARD TO LIFT REFRIGERATOR AND WASH AND DRYER INTO THIS TRUCK. COMPUTERS WERE DOWN SPENT A WHILE IN OFFICE.

Julia D. 
Clasificación:
2.0

Computer System was crashing causing a huge line and delay of pick up for reservations, took over an hour past my reserved pick up time to leave with a truck which severely affected my move. The yard workers had poor customer service did not seem they were interested in helping anyone. After getting my key finally I was told it was ready to go, but nope. It was double parked/backed in. For me and a few customers, I think a thorough review by a regional manager is warranted, only one person at the desk knew how to mediate technical issues.

Ashton J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Royce K. 
Clasificación:
2.0

Customer service was poor.

Janelle H. 
Clasificación:
5.0

I just want to say about your employees at the Broadway and the west Capital locations in Sacramento Ca. That they are the best I have encounteredðŸ' I live in the Bay Area and my experiences at the Redwood City location was horrible, in every way! I realized your employees mark the difference. Please acknowledge these amazing people from the counter to the drop of area the representatives at the Broadway location got it together! So pleased! Thanks guys!

Norma B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri A. 
Clasificación:
5.0

I rent from U-Haul in general and this location in particular frequently, and it is always a great experience!

Laurel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Santhosh O. 
Clasificación:
5.0

Great staff... Friendly and efficient.

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill N. 
Clasificación:
5.0

Great job!

Demian K. 
Clasificación:
5.0

The staff was easy to talk to and the whole experience was efficient and streamlined. Gracias

George F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny T. 
Clasificación:
5.0

Extraordinario servicio al cliente

Lindsey S. 
Clasificación:
5.0

I've used this location consistently any time I need to and staff are super friendly and can carry a conversation, the trucks are clean and Ive mever had a hiccup.

Stephan T. 
Clasificación:
5.0

Everything went as smooth as can be. Thank you for the great customer service throughout!

Darrin B. 
Clasificación:
3.0

I rented a cargo van. Selected mpbile check in at 7a pickup on a Sunday. I was instructed that the keys were in a lock box in the van itself. However, after 2 hours of searching (and then waiting for the location to open), the employee told us the keys were kept in a different truck. The fact that the keys weren't in the correct location and that we ended up having to wait 2 hours, I was very disappointed using the mobile check in..

Kathleen O. 
Clasificación:
5.0

Very fast checkout/checkin. No hassles.

MICHAEL O. 
Clasificación:
5.0

Continue doing what you're doing the service was excellent

Aaron W. 
Clasificación:
5.0

Stephanie Weaver, Is the most professional person and easy to work with.

Richard A. 
Clasificación:
5.0

Excellent service for a last minute reservation, the rep was super nice and made the process quick and easy, there was a nice guy there also that was willing to back up to truck for me and make it easy to drive out of the lot, this is the best uhaul site I've used so far and I would reccomend it above all others in the Sacramento area! -always, joe

Joseph S. 
Clasificación:
3.0

The exterior of the truck was very dirty/dusty. The employees that work at the actual location were friendly on the phone and in person. But the customer service via app/chat/phone number is TERRIBLE. literally 45 min wait for a response. Cannot reach a person to help you in an acceptable amount of time. Used the app for 24/7 pickup with a reservation time of 7am. After following the procedure it kept saying my documents could not be verified. Very inconvenient. 7am pickup time turned into a 10am pickup time. What's the point of app based pickup? Shouldn't docs be verified PRIOR to scheduled pickup?

Anne H. 
No se han enviado comentarios para esta ubicación.

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