Customer Reviews for U-Haul of Des Plaines

3,111 comentarios

1560 Mt Prospect Rd   Des Plaines, IL 60018
(@ Oakton St)

(847) 298-1170

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 298-1170

1560 Mt Prospect Rd
Des Plaines, IL 60018
(@ Oakton St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

El cliente no dejó un comentario.

Chung L. 
Rating:
5.0

Everyone from inside the store to installing and connecting the trailer I rented was amazing. Big difference in the customer experience from a U-Haul center store as opposed to a dealer location. Highly recommended.

CHRISTOPHER S. 
Rating:
5.0

Both the pick-up and delivery drivers were awesome. The driving skills of the driver to remove and then replace the container on her flatbed truck was great to watch. She is definitely a true professional.

Nora U. 
Rating:
5.0

Customer did not leave a comment.

patrick E. 
Rating:
5.0

Customer did not leave a comment.

Ilia I. 
Rating:
5.0

Customer did not leave a comment.

Jerome O. 
Rating:
5.0

Customer did not leave a comment.

jan M. 
Rating:
5.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

Customer did not leave a comment.

Tim E. 
Rating:
5.0

Great customer service

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

michael P. 
Rating:
1.0

Needed truck at 7:00am - no one showed up to open till 8:45 am - we are professional movers and were supposed to be at job in Chicago at 8:00am - there's no reason that only 1 person would open this facility - there were 5 others waiting for rentals - especially on a Friday ! Unbelievable 😡

Michael M. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

Angel A. 
Rating:
5.0

Nothing...you have a great staff

DAVID F. 
Rating:
5.0

Wish all of them good luck

Patricia B. 
Rating:
5.0

Fast and efficient check-in and return. Was in-and-out super quick. Easy parking of my personal vehicle.

Douglas M. 
Rating:
5.0

The guy what checked me in was wonderful and very helpful. The truck was clean but the suspension/alignment was really bad. It did the job but I wouldn't want to drive it very far or on the highway.

Kenneth A. 
Rating:
4.0

Customer did not leave a comment.

Paul T. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

The U-Haul app crashed while I was trying to perform the equipment return process, but the awesome employees outside helped out and made the process a breeze even though it was pouring rain. Thanks!

Emir S. 
Rating:
4.0

Very busy for Saturday, needs to be more employees to help customers.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Wendell M. 
Rating:
5.0

What a fantastic and fun staff very helpful and overall just had a fantastic experience fast and easy was in and out faster then I thought and will definitely be renting again from them

JOSEPH L. 
Rating:
5.0

Every was handled professionally

Len F. 
Rating:
5.0

Customer did not leave a comment.

yacoub N. 
Rating:
5.0

The kid that helped out was fast and perfect! Ty I used to work at budget and this place was better all my experiences .the kid needs a raise for his college sweater of his dream

BRIAN U. 
Rating:
5.0

Customer did not leave a comment.

Kurt B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Mohammed A. 
Rating:
5.0

The service was great and the unmanned late night drop off was awesome and very convenient!

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY G. 
Rating:
5.0

Nothing. Great rental experience.

JAMEY J. 
Rating:
1.0

It felt like it was going to break down. acceleration was horrible

George A. 
Rating:
3.0

Customer did not leave a comment.

COREY H. 
Rating:
5.0

Passenger side windshield wiper needed to be replaced as it was tearing off - shared with one of the guys upon return

William S. 
Rating:
4.0

Customer did not leave a comment.

Ahmad F. 
Rating:
4.0

Rented from other locations, the process was much more difficult here. Did everything on line had to start over when I got there.

John S. 
Rating:
5.0

We'll maintain the vehicle snell fresh nice truck

Noel B. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Great full service location, organized and professional

Benjamn H. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Everyone at this location was helpful, nice, and were great to talk to. Thanks!

KENNETH F. 
Rating:
3.0

I put in 3 gallons of gas and just noticed I got charged 5 more gallons of gas. I literally went 21 miles and no way used 8 gallons of gas!

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Kerie O. 
Rating:
3.0

Customer did not leave a comment.

Pamela W. 
Rating:
5.0

Customer did not leave a comment.

Arkadiusz S. 
Rating:
1.0

I was threatened with theft because of miscommunication on their part, and the trailer was old and I had a very hard time opening the sliding door it took hours to unjam it and lift it free. As a long time user of uhaul this has been my worst experience ever

LEWIS H. 
Rating:
5.0

Ofrecen un servicio espléndido y rápido

Gerardo R. 
Rating:
5.0

Customer did not leave a comment.

Dominick B. 
Rating:
1.0

Talk to staff about customer service. I called to make sure I was going to the right location. Was put on hold. I stayed on hold and drove 30 min to location. Waited in 8 person line. Got to the front, still on hold and got helped in line before the phone call. So I ask “you guys just wait til the lobby is empty to answer the phone?” Guy doesn't even respond. I ask again. Nothing. Just ignored me. 1 person working on a Saturday. Get it together uhaul.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
4.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Damian G. 
Rating:
4.0

Customer did not leave a comment.

Craig K. 
Rating:
3.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Nothing I can think of.

Robert R. 
Rating:
5.0

Keep up good work. Very nice staff. ❤❤❤

Yvette F. 
Rating:
5.0

From start to finish my U-Haul experience was top notch. I was warmly greeted the minute I stepped into the store. My rental truck was brought right to the door with the heat going and the truck warmed up. Thank you for outstanding service!!

Terese S. 
Rating:
5.0

Customer did not leave a comment.

Larry T. 
Rating:
3.0

Customer did not leave a comment.

Destiny D. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

MScott A. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
4.0

N/a

Emzudin S. 
Rating:
5.0

Easy check-in process, helpful and knowledgeable staff. Great experience, Thank You.

Adrian C. 
Rating:
5.0

Customer did not leave a comment.

nayan P. 
Rating:
5.0

Customer did not leave a comment.

Greg K. 
Rating:
5.0

Customer did not leave a comment.

Magdalena G. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

Uhaul employee did not check mileage and gas level properly. I was charged 34 miles extra but was not charged for extra gas use. Next time I will check before leaving. Maybe they trusted someones iphone scan which could have been faked?

william T. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
3.0

I requested two U-Boxes to move from the midwest to the east coast. Overall, I liked the service for the cost and staff was friendly up until my move occurred. I asked that my boxes be shipped to a U-Haul Storage facility with access to storage units. I was reassured that my boxes were being delivered to a U-Haul Storage facility with storage units where I could unload my items for longer storage. I also also told I'd received one free month of free storage for each U-Box. Unfortunately, I found out this was not the case after moving half way across the country. Upon arrival to the east coast, my U-Boxes were being held on the back lot of an Auto Body Shop with very limited hours and no access to any nearby storage facility. I had to tow both U-Boxes approx 35 mins away to find a storage unit. I attempted to contact U-Haul customer service on multiple occasions afterwards and was "guaranteed" a callback from a supervisor. Approx 6 months later, still no callback. Good concept, reasonable prices if all goes as originally planned. Don't know that I'd use U-Boxes again though, strictly based on the failure to attempt to resolve my issue or even callback. I'd rather pay more for better quality customer care.

connie F. 
Rating:
5.0

Everything was great. The vehicle was easy to drive and comfortable and clean. Would have felt better if the tank was on full so I didnt have to guess on how much gas to put in. Thank you and I will be back.

BRADLEY G. 
Rating:
4.0

The rental went well but had issues with the contactless option for from the app i had to go inside to check in and then again i had notify them at return the app wouldn't work again i couldn't get passed Taking the picture of the dash

Vannesa G. 
Rating:
5.0

Both the front desk and Ubisoft employee are very friendly and professional. Wonderful experience. Hope my ubox will reach destination safely!

wen Y. 
Rating:
5.0

Customer did not leave a comment.

kerie O. 
Rating:
3.0

Location was okay but I reserved a 9' van. I flew in for a job and was told upon landing at 9 that they did not have a van and I would have to wait until the next morning to get it. Completely messed up our work plans. Ended up having to get a 15' box truck that cost more per day and mile just so we had a vehicle to work the next morning. My reservation had been confirmed for a 9' van days prior and said it would be available 24/7 truck share. No point in making reservations if they are not going to have the appropriate equipment on the lot.

Thomas P. 
Rating:
5.0

The people working were so supportive of each other. One of them was a new employee, and the other two were great at training him and being patient as he was learning. Very refreshing to see

ERALDA P. 
Rating:
4.0

Attendants did not come out as sign states. Leaving me and others confused.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY W. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Just keep doing what you're doing and keep the people you have employed they are great and knowledgeable

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

Majid L. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Larry T. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY G. 
Rating:
2.0

Customer did not leave a comment.

shakera B. 
Rating:
4.0

There was sign that says "stop and wait in your equipment until someone comes." No one did and I had to go talk with somebody. I was told I would receive a receipt within 20 min, and I am still waiting.

Thomas J. 
Rating:
5.0

This location is above and beyond nice they are always helpful and kind.

Vanessa O. 
Rating:
5.0

The process was very quick and efficient. No issues at all.

Vanna V. 
Rating:
4.0

The cab was filthy. Still had marks in the middle of windshield from past user's GPS mount. Spilt coffee,dust and mud/salt on every surface. Outside windshield was not even cleaned with a squeegie, which I would think would be the minimum. However, all the people I interacted with were great!!

PETER R. 
Rating:
5.0

Customer did not leave a comment.

ULISES R. 
Rating:
4.0

Customer did not leave a comment.

HANSON K. 
Rating:
1.0

Such a racist store manager , I really Can not come back to this location because of this racist woman.

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

MARY KATE S. 
Rating:
5.0

Customer did not leave a comment.

JOHN PAUL M. 
Rating:
5.0

I didn’t see the facility Bc they delivered the box to my home.

Karen N.  |  Overall Experience 
Rating:
5.0

The customer service provided was phenomenal! Couldn't ask for a better experience, thank you!

Alfredo L.  |  Overall Experience 
Rating:
1.0

A U-Haul employee assaulted our delivery driver, and only sent them with with one of our two boxes. I tried to call the location 9 times over 4 days and never got a reply. I'll never use U-Haul again.

Brandon K.  |  Overall Experience 
Rating:
5.0

Liz was great! She delivered my pod early (yay!) and picked it up on time the next day.

Tessa B.  |  Overall Experience 
Rating:
5.0

Everything was great

Cathy P.  |  Overall Experience 
Rating:
5.0

Everything was great

Cathy P.  |  Overall Experience 
Rating:
5.0

Everything was great.

Cathy P.  |  Overall Experience 
No reviews have been submitted for this location.

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