El cliente no dejó un comentario.CIndee H.
Customer Reviews for U-Haul of Des Plaines
Des Plaines, IL 60018
(@ Oakton St)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DAVID V.
El cliente no dejó un comentario.DAWID J.
Not sure why I estimated 100 miles and they gave me a price. When I returned the truck I was 11 miles under the 100 miles and I did not get a credit for 89 cents per mile under the price?MICHAEL E.
El cliente no dejó un comentario.STEFAN L.
El cliente no dejó un comentario.Harold S.
Guy at the counter is rude and helpless, Truck had some mechanical problems. I was worried if I will end up in the middle of the road waiting for service. Before returning the truck I especially filled gas to the same point on the fuel tank gauge across the street at the Sam's club but they still charge me 8$ for the gas, when I told them that I filled up to the same point they started to argue and say that it was a little more .ZHENISHBEK N.
El cliente no dejó un comentario.Kerie O.
This review for Pompano beach location, we had to wait whole day to find out they cannot delivery or help, no one in office was really taking responsibility to inform us or help us, just kept telling us the driver will call us or they call driver and call us back which never happened. We had to unload at night after waiting all day for them to reply. And we found out the next morning, there wasn't really a help to delivery what we requested, and just have pick up scheduled that day. Both CS in main office and Pompano beach office gave us wrong info kept telling us that driver will come back to deliver equipment which they never did. Very frustrating and wasting energy, I am pregnant and I did not need this at all. I called to request dolly a week ahead, and CS told me it will be delivered with Box, but they never did. I requested multiple times and even told me that they put it in critical note. If they just told us that correct info, we didn't have to wait and call all day. Very poor service. NOT acceptable.Ichie Y.
I had problem checking in after hours. not user friendly for someone who is elderly and not e mail savvy. I was able to get hold of a very helpful young lady who I think went above and beyond to help me check in. I would recommend a number you can text check-in info to .feel free to call me for further conversationHUMPHREY G.
El cliente no dejó un comentario.EMRAH S.
I was overbilled for an extra day.DAVID A.
Always good service here. Cabs are clean, and air/wiper fluid topped off.PETER R.
Only one person properly wore a mask.JIMMY L.
El cliente no dejó un comentario.DIMITAR G.
El cliente no dejó un comentario.GERALD V.
El cliente no dejó un comentario.AARON FRANK K.
Tje bestSLAWOMIR L.
El cliente no dejó un comentario.Billy B.
El cliente no dejó un comentario.JENNIFER P.
El cliente no dejó un comentario.Roy F.
El cliente no dejó un comentario.REYNALDO G.
El cliente no dejó un comentario.Raymond J.
El cliente no dejó un comentario.JEFFREY C.
El cliente no dejó un comentario.JERROLD B.
Fix the 24/7 pickup digital experience . I waited 20min for someone to approve my pickup. A rep even said they were working on it. I finally gave up and went inside for help. They said that my photo of the back of my drivers license needed to be re taken. She got my rental approved in 3 minutes. Giant waste of time trying to use what I thought would be a faster digital experience, should've just gone into the store to start with - that rep was super helpful.AUSTIN O.
El cliente no dejó un comentario.Darius W.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.MARCIN G.
rented trailers twice in one week. Quick and excellent service, friendly and knowledgeable techniciansMichael M.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.JUAN L.
Truck sounded awful. The engine sounded like it was struggling every time I pushed the gas. The cabin noise was VERY LOUD. Driving more than an hour in this truck would result in hearing loss. The wheel alignment was dreadful and I found myself constantly turning the steering wheel just to stay in the lane. The truck was clean and the people there were nice and helpful.Kevin G.
I would recommend they check the trailers better. The strap latch on mine would not lock on one of the wheels. Otherwise everything else was greatLUKASZ B.
Anytime I need a truck I always use this location love how fast they are and always even in short notice have made arrangements for meJACOB D.
El cliente no dejó un comentario.FACHON M.
El cliente no dejó un comentario.RICKMAN N.
Trailers need to be maintained well . Like check the door, ramp, coupling & gates if they need to be lubricate or if there's a crack spot .ASHUR M.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.KEVIN ALEXANDER D.
Have better cleaner working truck sGUYANDO C.
El cliente no dejó un comentario.ARAINA D.
El cliente no dejó un comentario.RANDY S.
El cliente no dejó un comentario.PETER B.
El cliente no dejó un comentario.Dan V.
I was charge for cleaning. I requested a picture of why I was charged have not received it. It was raining all day so this charge was not anticipated or explained to me when signing of rental contract. I could not control the rain so I feel this was a charge beyond my control. Sill awaiting an answer from UHaul. TnxMARLENE R.
El cliente no dejó un comentario.SCOTT D.
THE MANGER did a real solid Great customer Satisfaction resolution beyond what l expected....She was Awesome.NATALIE W.
El cliente no dejó un comentario.TRINA D.
El cliente no dejó un comentario.CHRISTOPHER P.
El cliente no dejó un comentario.Damien A.
This location has really stepped in up on customer service. The contract was well explained about the gas fill up and the IPass usage . And the older man bringing up the vans was very helpful and always nice the last 2 times I've used them.CYNTHIA R.
El cliente no dejó un comentario.KERI A.
El cliente no dejó un comentario.Douglas M.
Improve the reservation process on the website. I had to call your reservations depth. 3 times to get the order correct.marilyn C.
El cliente no dejó un comentario.Steven N.
Everyone involved was friendly and very accommodating.WILLIAM L.
El cliente no dejó un comentario.CARLOS G.
What a wonderful and helpful staff from beginning to end!THOMAS P.
El cliente no dejó un comentario.SUZANNE R.
Control de velocidad de cruceroScott D.
UBox pod was ready at the time we asked. Overall very pleased with the UBox service.Henry S.
My Info is on file, This went as smooth as it could. I'm Quite impressed. My Bad for not remembering names. The Women at the counter & the man hooking us up & Unhooking on return were Outstanding!MARC W.
They had no idea where my Uhual pods were and hooked us up to the wrong pods so we were gonna have someone else's stuff...KELLEY G.
Your customer service is great. I had a question about the drivers license image on the U-Haul system and was given a very good answer about the data kept within U-Haul and not outsourced. All staff had a great attitude and were quick in getting me checked in and out. All staff I encountered made U-Haul look very good and of course I will use this U-Haul again when needed. Thank YouJAY W.
El cliente no dejó un comentario.MARK D.
El cliente no dejó un comentario.Keith C.
El cliente no dejó un comentario.ROBERT H.
The workers had a really good/fun attitude, and were very helpful. Would definetly go back to this location again.RADOSLAW Z.
El cliente no dejó un comentario.Angelo V.
El cliente no dejó un comentario.WILLIAM U.
Great experience.THERESA W.
you need to have the gas tank filled so its easier to just fill up when doneMICHAEL A.
El cliente no dejó un comentario.ROBERT H.
El cliente no dejó un comentario.Jeffrey N.
El cliente no dejó un comentario.matthew R.
El cliente no dejó un comentario.SHAWN S.
El cliente no dejó un comentario.Patrick K.
El cliente no dejó un comentario.WILLIAM F.
El cliente no dejó un comentario.Matt O.
Unable to use mobile check-in, problem with location setting.DANIEL A.
El cliente no dejó un comentario.BARRY J.
El cliente no dejó un comentario.MARK M.
El cliente no dejó un comentario.GRZEGORZ B.
El cliente no dejó un comentario.Imran D.
Outstanding service. Mike and the other representatives did a great jobMichael B.
Very easy to reserve vehicle on line and pick up at location.MATTHEW S.
El cliente no dejó un comentario.SHAUN G.
El cliente no dejó un comentario.HARIS Z.
El cliente no dejó un comentario.JAMES C.
El cliente no dejó un comentario.THOMAS G.
El cliente no dejó un comentario.JOSEPH M.
El cliente no dejó un comentario.ROBERT K.
El cliente no dejó un comentario.Tyrone G.
Make sure trucks have windshield wiper fluidSALVATORE S.
El cliente no dejó un comentario.ALEXIA G.
El cliente no dejó un comentario.EMMA L.
The older gentleman who greeted me by the truck to explain the basics was extremely friendly, courteous, and professional. He did an excellent job in explaining what I should be mindful of while using the truck. Very appreciative of his service.ROSS S.
I didn’t see the facility Bc they delivered the box to my home.Karen N. | Overall Experience
The customer service provided was phenomenal! Couldn't ask for a better experience, thank you!Alfredo L. | Overall Experience
A U-Haul employee assaulted our delivery driver, and only sent them with with one of our two boxes. I tried to call the location 9 times over 4 days and never got a reply. I'll never use U-Haul again.Brandon K. | Overall Experience
Liz was great! She delivered my pod early (yay!) and picked it up on time the next day.Tessa B. | Overall Experience
Everything was greatCathy P. | Overall Experience
Everything was greatCathy P. | Overall Experience
Everything was great.Cathy P. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!