The entire process from pickup to drop off was smooth and effortless. Would recommend and use them again.edward M.
Customer Reviews for U-Haul of Des Plaines
Des Plaines, IL 60018
(@ Oakton St)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 4:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.mark C.
El cliente no dejó un comentario.Cindy G.
The trailer was not connected properly. Returned to this location to get the hitch re-leveled (adjustable height hitch) and was told that they cant do anything. Had to go to a local mechanic to seek for help and get it properly connected which cost me $50. Not a happy camper.Leszek K.
El cliente no dejó un comentario.Sarah L.
Keep up the excellent workNORMA V.
El cliente no dejó un comentario.Reynaldo D.
El cliente no dejó un comentario.Russell G.
El cliente no dejó un comentario.SCOTT M.
El cliente no dejó un comentario.James F.
Hello, there are two dents on the hitch, since the weather is very cold and the employee was willing to enter to the store, i couldn't send a comment. Could you please cover my touch up paint cost?Eray I.
Will rent againNELI N.
El cliente no dejó un comentario.Adelina B.
Thanks always!!Jun M.
El cliente no dejó un comentario.Kurt P.
El cliente no dejó un comentario.matish S.
Lisa thanks for caring about my vehicle and taking the time to ensure my hitch installation was better than OEMjim D.
El cliente no dejó un comentario.Mikael H.
Nice friendly employees who are on top of their job!Kelvit H.
El cliente no dejó un comentario.ROBERT T.
El cliente no dejó un comentario.Dennis G.
TrzymaÄ‡ taki poziom obsÅ‚ugi.Adam R.
I did not receive a final email bill as promised by U haul employee when vehicle was dropped off at approx 3pm on 11/5/2022 at 1560 mt prospect rd des plains ilEdward F.
El cliente no dejó un comentario.RODOLFO J.
El cliente no dejó un comentario.tony P.
El cliente no dejó un comentario.graham B.
Was told I would get a email after I returned the truck with the final charges. Never got it had to check my charge card transactions to find the total for the rentalTERRY J.
Great crew. They got me in and out quick and with a smile.Francoise E.
This locations team is amazing.Vanessa O.
El cliente no dejó un comentario.Rodolfo J.
El cliente no dejó un comentario.Mark G.
Awesome staffRobert H.
The employees were very helpful and knowledgeable about how tollway charges will apply, as moving across state. They also made returning the truck quick and easy which was very much appreciated after a long day of moving.Bart B.
They are a very professional team,very helpful with what you need.. Thank you, Julio R.MayoralJulio Ramon M.
El cliente no dejó un comentario.Robert A.
El cliente no dejó un comentario.GEORGE L.
El cliente no dejó un comentario.Joanna M.
Did not like our experience with this location. I have visited this location before and not rented there. I enjoy my experiences with the people in Niles, Illinois on Milwaukee Avenue. I will avoid working with these people again. In your survey I answered YES to CLEAN and Maintain. It is too broad. The inside of the trailer was wet. I used this trailer for moving boxes only. My reason for avoiding this location is the people.RICHARD G.
El cliente no dejó un comentario.NELI N.
They team was so easy to deal with. We appreciated their ease to work with.rex W.
Very very excellentPete M.
El cliente no dejó un comentario.Christine B.
El cliente no dejó un comentario.Tomasz P.
El cliente no dejó un comentario.rex F.
Parking lot needs to be redone and way to packed.Grace K.
El cliente no dejó un comentario.Cristina N.
The manager at the front desk, Eileen, was terrific. The whole process was quick and smooth! The van was new and very clean! My only surprise is the advertised price of $19.95. We used the van for less than 2 hours. With mileage charge and gas, we paid $70 total, (which was all explained to us before we took the van). So just be prepared that the total cost could be 3-4x more than the advertised cost depending how far you are driving the vehicle.Kendal F.
It appears you have mastered customer satisfaction there for there is very little room for improvement. Thank you again for your service!!!!!!LAWRENCE L.
The employees are very customer friendly. They are very helpful every step of the process. Great people!Parris G.
El cliente no dejó un comentario.Margaret M.
Staff were courteous and informative. Installer was able to take care of the job while we waited and explained everything to us afterwards. We were pleasantly satisfied with how well it was handled.Donna H.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.WILLIAM R.
El cliente no dejó un comentario.Daniel C.
Very nice people work here. Pleasant, polite and helpful. Well stocked with supplies I needed.David G.
El cliente no dejó un comentario.Crystal B.
U-Haul makes it so easy to moveJoAnne W.
El cliente no dejó un comentario.Carolyn Y.
El cliente no dejó un comentario.Mark N.
El cliente no dejó un comentario.Brian L.
staff courteous and knowledgeable. Facilities clean.VINCENT D.
El cliente no dejó un comentario.Carrie C.
El cliente no dejó un comentario.LIOUBEN N.
El cliente no dejó un comentario.chris Z.
El cliente no dejó un comentario.Ken R.
Although the truck was clean by (paperwork standards) it was not clean. The windshield was so dirty than I could not see out when I drove into the sun and I needed to take the truck to the return lane and clean it myself in order to be able to drive safely. The location was mostly clean, but showed no attention to detail.Norman C.
El cliente no dejó un comentario.Heather F.
My U-Haul got cancelled twice and I need to pay for the extra mile (25 miles one way) because the U-Haul location was far from my placeYash S.
Staff was very helpful and made the rental very easy.harriet M.
El cliente no dejó un comentario.Noel B.
El cliente no dejó un comentario.rosalina L.
THEY CHARGE ME EXTRA WHEN I BRING THE CAR ON TIME SAME DAY AND CHARME FOR TWO DAY. TO BAD AND IM STILL WAITING FOR MY REFUND $39Gustavo P.
Everything was fine. No complaintsVINCENT D.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.Sotsialbek M.
The guy who serviced my intake was very friendly, patient, and helpful. Very easy process coming & dropping off.Martez C.
The staff and the availability are what makes this location stand out from the rest.Jroel P.
El cliente no dejó un comentario.Karen S.
El cliente no dejó un comentario.SAM G.
El cliente no dejó un comentario.ARTUR P.
El cliente no dejó un comentario.Ashour S.
El cliente no dejó un comentario.Scott N.
Your employees did not check the truck and equipment before I took it out of lot. BAD , definitely WOULD NOT recommendJohn N.
Just keep maintaining the trucks so that it can be reliable at all times. GraciasCOLLETTE G.
Great service at this location! Friendly and helpful staff. Had zero issues with the trailer, and it fit my needs perfectly. Returning the equipment after hours using the app was very convenient. I will return to this location next time I need a trailer or truck.Sukul B.
The staff and management was great.Raenett W.
El cliente no dejó un comentario.Kyle S.
much improvement. friendly and professional.DagobertoRobert R.
El cliente no dejó un comentario.Nadia H.
I did a one way renting online a truck a trailer and other stuff. To my surprise they created different orders without me even knowing until someone from the truck location called me the day before to let me know they don't have the trailer at their location... I think the system should be improved to let people know about this kind of split ahead of completion. Oder than that it was a really good experience, I even get some free used boxes...EDWENSON R.
Best Uhaul location in Chicago area.Jon M.
Please I can't stress this enough the truck I was giving was and should be condemned as it's not supposed to be on the road. I called Uhaul to complain about issues with the vehicle but all I got was threat of charging me for not returning the truck to the location after I told the agent to please allow me drop it off at the closest Uhaul near me as I did not feel safe driving it back 62 miles to Desplaines station. As she would not allow me leave it at the nearest location I had no other choice but to endanger my life driving under duress to return this Godforsaken truck from hell, the truck would start jerking, lose staring and shaking tires once I hit 40 on the speedometer. As a result I dad to drive 30-35 on a 70 minimum highway. Which took me twice the time and effort to complete my moving and returning of the vehicle. I am not happy about my experience and I am looking into what steps I can take because this can't be legal...PATRICK E.
El cliente no dejó un comentario.BERONICA G.
El cliente no dejó un comentario.Frank C.
El cliente no dejó un comentario.BERNARDO B.
El cliente no dejó un comentario.Terence A.
Easy peasy ! Thank youKay S.
El cliente no dejó un comentario.Tim M.
Very goodAshour S.
El cliente no dejó un comentario.Stacie F.
I didn’t see the facility Bc they delivered the box to my home.Karen N. | Overall Experience
The customer service provided was phenomenal! Couldn't ask for a better experience, thank you!Alfredo L. | Overall Experience
A U-Haul employee assaulted our delivery driver, and only sent them with with one of our two boxes. I tried to call the location 9 times over 4 days and never got a reply. I'll never use U-Haul again.Brandon K. | Overall Experience
Liz was great! She delivered my pod early (yay!) and picked it up on time the next day.Tessa B. | Overall Experience
Everything was greatCathy P. | Overall Experience
Everything was greatCathy P. | Overall Experience
Everything was great.Cathy P. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
¡Tenemos la selección más amplia de la industria!
We have an adaptive reuse program to better the environment!