Customer Reviews for U-Haul of Deptford

3,545 comentarios

1201 Hurffville Rd   Deptford, NJ 08096
(Deptford Mall)

(856) 251-0075

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(856) 251-0075

1201 Hurffville Rd
Deptford, NJ 08096
(Deptford Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Andrew C. 
Clasificación:
2.0

I made a rental at 630pm and unfortunately was late due to traffic showed up at 650pm and the doors were locked. I knocked and the service representative said they were closed and that they "leave by 7." He opened up only after I said I had made a reservation and that I was late, to which he replied "I just wanted you to admit you were late." Nothing was wrong with my services aside from the attitude I received from the associate. I typically wouldn't complain but it was so rude it was laughable.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara M. 
Clasificación:
5.0

Staff during pick up and drop off were very courteous and knowledgeable.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna B. 
Clasificación:
5.0

very friendly staff, keep up the good work

John G. 
Clasificación:
5.0

I dropped off after they closed which was very convenient and the app was very helpful.

Christina D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gladys P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria K. 
Clasificación:
5.0

Everything was excellent. From getting a quote to returning the truck, everyone took their time with me and made me feel as if I were king. Gracias

Mike K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea S. 
Clasificación:
5.0

Renting with u-haul was easy & affordable!

Shyhiem P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina A. 
Clasificación:
5.0

Everything was great!!!

Joseph M. 
Clasificación:
5.0

All was Good. Friendly people.

james S. 
Clasificación:
4.0

I returned the van I received cleaner than I got it, but your people there were great to deal with, no BS, in and out like I needed, will go back for sure

Kevin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
5.0

Paul Stoms was very accommodating in that a reservation error that occurred in the size of the truck I reserved. He made every effort to correct and was able to get it corrected. I am very satisfied with the service provided. I am a repeat customer and I would use and recommend U-Haul.

Carlos L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna Marie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

donna D. 
Clasificación:
5.0

Paul was wonderful and super helpful!!!!

Nipsey R. 
Clasificación:
5.0

I was set up to pick up at Westville news, and when I went there they said I had to pick up some wheres else. I never knew about the change of pick up. Poor business.

Joseph O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
5.0

I thought both of the gentlemen that I dealt with at this location were amazing. They we cordial, to the point, helpful, and quick with their work. The location was clean and easy to get in and out of. Thank you for everything!

Dennis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paulus S. 
Clasificación:
5.0

You can not improve perfection,let them keep on doing what there doing because what they are doing is perfect.

Peter A. 
Clasificación:
5.0

The young man was excellent!

Brian B. 
Clasificación:
5.0

The staff at this location went above and beyond what was asked of them. We have used them before this time and will continue coming back to this location. GREAT JOB!

Vito B. 
Clasificación:
5.0

paul does a great job.

Joseph C. 
Clasificación:
5.0

Nothing I can think of. Staff very friendly, knowledgeable. Everything was ready. Great service.

Linda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis C. 
Clasificación:
5.0

My overall experience was perfect, thanks!!

Michele K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria P. 
Clasificación:
5.0

The tire light was on.

Saundra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELO L. 
Clasificación:
5.0

Staff was friendly and communicative, walked me through everything, great service!

Erin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

Paul and staff were great

Jeffrey W. 
Clasificación:
5.0

Everything was great. The staff is very professional, friendly and understanding about how stressful moving can be.

Lori F. 
Clasificación:
5.0

Great customer service and experience overall!!

Massimo C. 
Clasificación:
5.0

Tyler was absolutely professional and helpful!!!

Kathleen V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hazel S. 
Clasificación:
5.0

Great, fast service at this location.

Franz T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis E. 
Clasificación:
5.0

Best staff ever complete customer service

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Faisal O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen M. 
Clasificación:
5.0

Seamless. Pickup and drop off wee seamless… definitely will recommend this location

KEVIN H. 
Clasificación:
5.0

Great to work with friendly took all the stress out and answer all my questions 😊

Jamie M. 
Clasificación:
5.0

this is my go to, uhaul store. They always have what i want to rent and it is always made simple. can not beat that!

brian S. 
Clasificación:
4.0

The truck did not have a full tank of gas which delayed our move since we had to stop at a gas station before loading the truck. Also, the after-hours pick up was a little more involved than the video showed. You have to list 2 contact people/cell phone numbers before you can unlock the box to get your key.

John M. 
Clasificación:
5.0

none

Eric B. 
Clasificación:
5.0

NOTHING. EVERYTHING WAS GREAT.

Christina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward P. 
Clasificación:
5.0

Easy and friendly staff. Will be using this location in the near future.

William N. 
Clasificación:
5.0

Best in the area

Thomas C. 
Clasificación:
5.0

It is good that you have a website,I found a lot useful information, and when I went to the store the gentleman was very nice and helpful thank you so much.

Rebeca N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen R. 
Clasificación:
5.0

Reps were so helpful and the process was extremely quick and easy

John S. 
Clasificación:
5.0

Clean out vehicles driver and passenger areas after each return before renting again

Jeanne L. 
Clasificación:
4.0

Everything was easy. Start to finish.

Nicholas C. 
Clasificación:
1.0

This is the second time that I reserved a Uhaul truck and when I went to the location my truck was not there. I was sent to another location which was a half an hour away. What is the point in reserving a truck when they are not there once you go to pick them up. Not sure how you can run a business like this, what a disgrace.

Raymond A. 
Clasificación:
5.0

Awesome service, very helpful. Allowed me to check more than one vehicle to see which suited my needs best. Very simple check in/check out upon returning. Will definitely use again.

Albert C. 
Clasificación:
2.0

van was not there spent hour and half on hold with customer serbice and still did not get van bad experience

john joseph P. 
Clasificación:
4.0

The vehicle was clean, the body of the vehicle was in good shape, however after leaving and hitting the highway I put the AC on and the small cab of the pick-up truck was overwhelmed with the smell of cigarette smoke and cheap air freshener… to the point it made me sick in the stomach and i needed to turn the air off and spend the rest of my trip driving with the windows down in 97° weather. It totally ruined my entire experience. I did call customer service to let them know, so that it was known it wasn't me smoking in the vehicle and let them know at the location upon return.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Md H. 
Clasificación:
5.0

More equipment readily available

marvin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

April F. 
Clasificación:
3.0

I originally made my reservation 2 weeks prior at the location 2 minutes from the house that I was moving from in order to pick up from that location. Two days prior I was told there weren't any trucks that were available at that location. I made the reservation 2 weeks ahead of time so there would be time to have a truck present at that location. Instead I was made to drive a 1/2 hr away in order to pickup the truck. Not sure how this makes any sense. Uhaul really needs to work on that. Make it more like an Enterprise model. The gentleman in Deptford was great. Very friendly and helpful. Although somehow my 4 day reservation was changed to a 7 day. The gentleman changed it but the contract still said I had 7 days to bring it back but was only charging me for 4. Apparently the computer had a glitch.

Stuart C. 
Clasificación:
5.0

Service was great. Paul is very accommodating. This was my second time here for a hitch install, and everything was done perfectly and in a timely matter. Gracias.

cecilia P. 
Clasificación:
5.0

This experience was absolutely perfect. The guys on duty on 8/8/21 were awesome!! They got me in/out quickly, yet very efficiently. I elrecommend this location to everyone in the area! Well done!

Amina C. 
Clasificación:
5.0

Paul was very friendly and helpful.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
2.0

The employee who completed our contract had no name tag on so I asked him his name and he told me that it would be at the bottom of the contract along with him being rude and in courteous to my husband about moving his pickup for a bogus delivery truck coming, had to be assisted by the other employee to get the contract done. I'm also upset that for this is the second time my husband hooked up his own trailer from this location. Can you please check your employees before someone else does and it won't be an issue.

Darryl C. 
Clasificación:
5.0

Nothing. Very helpful; Great customer service

Milissa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Royal W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn W. 
Clasificación:
5.0

Paul was amazing. He offered a solution when others only had a problem. I will go to this store before I ever go to the ones closer to me!

John A. 
Clasificación:
5.0

manager works with customers, understaffed but carries out his duties with expertise.

Bruce E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

The phone person did a great job finding a pickup place that wouldn't cost me a tolls to get. Now the phone system should have a Q where you can leave your number and they will call you back when they get a chance cuz one time it told me I was going to wait 45 minutes and I couldn't wait I called back another time and it was about the same and I couldn't wait again and I called back maybe third time maybe fourth and it was a short 10-minute wait so I did and that's what I got the great help thank you so much

Kevin S. 
Clasificación:
2.0

I am not sure where the issue went wrong but I was overcharged by a day.

Patrick H. 
Clasificación:
5.0

Help the employees to get the resources they need. Paul that worked on my car was great, but he was on his own as all the other shop guys were out due to covid. This resulted in some difficulties scheduling and I'm not sure but I think Paul actually came in on his day off, or at least worked outside his normal schedule to get this job done for me. 100/10 for Paul, 9/10 overall experience, ?/10 for uhaul…what is going on here?

nicole J. 
Clasificación:
5.0

Great customer service!

Stacey C. 
No se han enviado comentarios para esta ubicación.

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