I forgot her name, but she was very helpful and extremely friendly despite being by herself and it was very busy.MARK B.
Customer Reviews for U-Haul of Crum Lynne
Crum Lynne, PA 19022
(Rt 13 @ Sloam)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I had to keep the truck for 6 hours into an extra day - is there some way to pro-rate the rental fees (6/24 = 25%)?THOMAS K.
Very smooth and uneventful trip. Equipment in good shape & reasonably pricedWILLIAM D.
So helpful. Couldn't ask for better peopleMARY C.
El cliente no dejó un comentario.MICHELLE P.
My experience at Crum Lynn is always good. I've rented trucks there several times over the last 10 years and there's never been any issues. I find the people that work there to be helpful and friendly.GREGORY D.
everything went smoothDEBORAH G.
El cliente no dejó un comentario.THOMAS S.
nothing. Customer Service was excellent.AUDRA M.
Everything was great!Neilsen R.
the only issue we had this time was your location only having one person working. While picking up the vehicle, we had to wait around 20 minutes for someone to move the vehicle parked in front of us. There was also another vehicle behind us, There were other people entering the facility, so the attendant was helping them before being able to move the vehicle so we could leave the property.LISA D.
Not enough cargo vans.JACK S.
El cliente no dejó un comentario.James C.
Whoever runs the scheduling early morning needs to have their attitude adjustment ...they were very rude ..I must've been they're first call at 7am on Thursday September 30th 2021 I was treated with no respect.KEVIN W.
both girls at the counter were great!!JOHN H.
El cliente no dejó un comentario.LOWELL R.
El cliente no dejó un comentario.ROBERT H.
Andrew was a pleasure to deal with would go back to him again. Gracias.MICHAEL M.
El cliente no dejó un comentario.katrakazis G.
El cliente no dejó un comentario.JOSEPH F.
The Check engine light was ON and the breaks need to be fixed.Hicham A.
The woman working at the counter on Sunday 9/26/21 was very helpful.KAREN H.
Thebonly issue I have is that u can not speak with this location directly in left a bag of new attems in the truck and I have been trying reach them so I can get my belongs in call 1800 number they said that sonone would call me and I have yet to get a phone call and am from out if town so I can not go to storeAaron M.
The young man I believe his name was Andrew was extremely polite and knowledgeable. I have rented from this location many times and I have to say it was a great experience.Robert A.
El cliente no dejó un comentario.FREDERICK K.
El cliente no dejó un comentario.LOUIS D.
El cliente no dejó un comentario.ZACHARY A.
El cliente no dejó un comentario.WILLIAM L.
It wasn't the place that I was upset with. The lady there was nice enough to help me out. The people on the uhaul web site need to get their act together. Everything about this experience was absolutely awful. I ordered a 26 ft truck and ended up getting a 20ft which was fine but I had to drive out of the way to get it. 20 miles I had extra on this that I shouldn't of had. Yes they gave me a discount but all the hell I went through and the wasted time doesn't even make up for that. I was all around unsatisfied this time around.ANDREA Z.
El cliente no dejó un comentario.TIMOTHY H.
One of the staff are very nasty she doesn't know how to speak to people but overall uhaul is uhaulJESSICA V.
El cliente no dejó un comentario.MARVIN K.
Very good service quick and ease! Very helpful staffFREDERIC M.
El cliente no dejó un comentario.Dave G.
Andrew was extremely helpful, attentive, and quick! Fastest drop-off of a vehicle that I've ever had!ROBERT R.
El cliente no dejó un comentario.Frank H.
The Uhaul rep was fantastic. Organized, friendly and more than capable of handling every request.FREDERICK K.
crum lynne manager was exceptionally competent and friendlyLauren S.
Woman staffing counter was a marvel of efficiency, courtesy and patience. GraciasRebeca E.
Trailer rode nicelyWILLIAM H.
Improve customer service. The associate asked if I had a reservation, then made me wait 15 minutes while she finished cleaning. Then my reservation was changed twice because the pick-up truck was not available and she could not find the keys for the cargo van. I ended up with an dirty truck.Jahlia S.
El cliente no dejó un comentario.Joan P.
El cliente no dejó un comentario.Dave G.
Great customer service ðŸ‘ ðŸ‘Œ ðŸ‘.. keep up the good job..KENNETH W.
Nothing, everything was idealJONATHAN B.
El cliente no dejó un comentario.MARQUITA M.
El cliente no dejó un comentario.Timothy G.
The outside of the trailer could use a good washing but the inside was cleanJOHN S.
El cliente no dejó un comentario.FRANKIE L.
I'm not rating this well until I receive my receipt. They told me it had been emailed and it has not. It is not in my spam and I've received other emails just fine. The actual experience was fine except for that, but I want my damn receipt without waiting on hold 30 years. Maybe Uhaul will save me the trouble if I provide negative ratings.RICHARD T.
El cliente no dejó un comentario.DAMEYSHA S.
The pick up location at Crum Lynne was ok in general it was easy and the people were friendly and helpful. The issue I have with the overall experience was at minimum very frustrating. I reserved a trailer in Malvern since this is close to my home, the primary reason for renting from U-Haul. After waiting 20 minutes in line, I was told my reservation was changed to Crum Lynne, about 40 minutes away in the other direction from where I need to drop of furniture and my home.. I also had to drop off the trailer back where I picked it up, they would not change this. I received no email or any notification of this change and was not aware until I got to the Malvern location. This change added a significant amount of time and mileage to the trip. This is actually my first bad experience after renting from Malvern several times before, however I have heard from friends recently that this situation has happened to them recently (although they were notified before) and it appears this is becoming the norm.WILLIAM N.
It smells like old trash and I didn't receive my emailed receipt as asked when completing my rental. I tried to call several times but it's a 45 minute hold time. Please get it togetherTAMIKA R.
Overall, I had a good experience. The only issue I had was that the truck I rented had a hole in the roof. I was given a partial refund due to the condition of the truck which was much appreciated and speaks to the management quality of the location. Other than the condition of the truck, I had a good experience using this location.Bill B.
Nothing your sales representative at the front desk was very helpful and kind.Jill G.
Simply but never trust U-Haul they'll charge you more because of their inability to have the vehicle where you specifically asked for the vehicle to be and when you drop it off they expect equal or more gas in the tankJOSEPH H.
El cliente no dejó un comentario.DAVID S.
Maybe make the approval process when you reserve vehicle. It was a hassle to get to the door where the lock boxes are to run back to the car to grab a picture of my I.D and etcTiara D.
El cliente no dejó un comentario.JOHN W.
El cliente no dejó un comentario.DAVID M.
The lady employee was very nice and professional. I give her 5 stars.KELLY H.
El cliente no dejó un comentario.Cristian O.
out of the way for me compared to the location i signed up for, but staff was courteous and prompt, and pickup was easy!TODD B.
A sign in the truck said that if you swept the truck out and folded the pads before returning, you would get a $25 credit. I did both and got nothing. Just one more broken promise from U-Haul.Thomas L.
After we returned our rental i got a message from my credit card company that the uhaul location attempted to charge my credit card over $5500.00. I went back to the location and they said they knew nothing about it. I called the credit card company and they said the charge was definitely attempted from the uhaul location. I had rented from this location before and never had this happen. Not sure what happened but it was very alarming!!!!MARIA F.
Truck only had around 12k miles but smelled of cigarette smoke. Aside from that, all was good.DEBBIE Z.
I paid for a dolly and doing use it broke the belt on the dolly broke broke through due to dry rotArlene H.
El cliente no dejó un comentario.John E.
El cliente no dejó un comentario.EVAN L.
Great customer service.CAROL D.
El cliente no dejó un comentario.LAUREN J.
I would make sure that the vehicle is parked in a spot that is accessible to the customer when it's a early pick up as well as making sure it has a good amount of gas. When I picked mine up it was blocked in with a 1/4 tank of gas.Chris C.
El cliente no dejó un comentario.William H.
Maybe have more than one person working on weekend mornings. The guy was really scrambling around to take care of a bunch of us who were picking up first thing in the morningBRIAN F.
El cliente no dejó un comentario.Brian C.
El cliente no dejó un comentario.Chris B.
Offer a Military Discount for Active Duty and Retired Veterans.LAWRENCE S.
Hello, Rented the 10" truck for 4 hours. It worked but 1. The key had to be played with to start the vehicle. It took at least 60-90 sec each time. 2. Driver's sideview mirror was loose causing it to tilt down thus rendering it unusable and dangerous. I had to wrap a bungee cord around the base to prevent slippage. The vehicle had 116K miles on it. This likely is the cause for the above which need to be repaired. Raymond NovakRaymond N.
El cliente no dejó un comentario.MARIO S.
El cliente no dejó un comentario.william M.
I will hopefully never have to deal with your company again. I would NOT recommend your company to anyone else. In fact, I will make my experience known to as many people as possible. Your staff is rude. Your communication with your customer stinks. All I can say is I'm glad business is so good for you that you feel no compulsion to treat your customers with respect.Larry T.
El cliente no dejó un comentario.CHAZ H.
My U-Haul experience was so unappealing that I would hesitate to recommend any U-Haul services and/or location to anyone in the future.Daphne L.
El cliente no dejó un comentario.JACLYN S.
The staff there today was super helpful getting my truck ready and answering any questions I had.Rob H.
Definitely recommend the online check-in prior to picking up the van/truck. Staff were very friendly and helpful! There was another customer there who was acting very mean and unruly and the staff were courteous and helpful throughout.Daniel H.
Everything was perfect.ROBERT T.
Nothing at this time..JERALDO A.
El cliente no dejó un comentario.DONALD M.
El cliente no dejó un comentario.STEVEN C.
Professional customer service in person at this location. Rented cargo van had left turn signal light out (not working), and side twin-door didn't open (right hand main door opened, but left hand secondary for was broken shut).STEVEN K.
Train your employees better so they are able to give the correct information when questions are asked. That could eliminate the issues that we had picking up our rental. I have filed a complaint with the regional manager, since the location manager doesn't seem to think there was anything wrong with how our contract was handled. You can contact me for more information if you like. 610-803-3201 Cherie and James GreeneJames G.
El cliente no dejó un comentario.Tiasia P.
El cliente no dejó un comentario.LORRAINE D.
El cliente no dejó un comentario.ROBERTO V.
El cliente no dejó un comentario.JEFFREY H.
This is one of the two locations I frequently rent from however due to a shortage of workers my pickup time was delayed significantly. But I can say the one female worker that was there did an excellent job servicing everyone. She gets five stars.VERNICE L.
Do a better job cleaning out the vehicles before renting, especially during Covid.JOI K.
More employees and more of the proper equipment to offer customers like, dollies. There was just one person working and it's the busiest season for moving. The employee was great and juggled everything very well but... geez. It's too much for just 1 person.MICHAEL C.
Servicios adicionales en esta ubicación
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