Customer Reviews for U-Haul of Coronado

1,890 reviews

6335 N Mesa St   El Paso, TX 79912
(South of Coronado High School)

(915) 584-5408

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(915) 584-5408

6335 N Mesa St
El Paso, TX 79912
(South of Coronado High School)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JORGE N. 
Rating:
4.0

Make sure the engine light is not on. Very worrisome when gears don't catch on time. Did not leave me stranded so it's ok.

PEDRO H. 
Rating:
5.0

Maybe tell the people when they have like a 10-foot truck that it doesn't have a wrap maybe explain that some have ramps and some don't other than that this location and place and workers are excellent

MATTHEW H. 
Rating:
3.0

Decia 19.99 y termine pagando 91 más gasolina se me hizo caro.

CRUZ FERNANDO M. 
Rating:
5.0

Very helpful very quick to complete return

MARK M. 
Rating:
5.0

Great front desk employee. Woman's name I did not get. Very helpful and friendly.

DARRELL P. 
Rating:
5.0

Customer did not leave a comment.

Alejandro P. 
Rating:
5.0

Customer did not leave a comment.

Raquel L. 
Rating:
5.0

These guys know customer service!! Fast, friendly and efficient!! Very personable, they actually and were happy to see and help me!! All your locations should send there people to be trained here!!

LYNNE P. 
Rating:
5.0

Customer did not leave a comment.

MARTHA D. 
Rating:
5.0

Customer did not leave a comment.

HECTOR P. 
Rating:
4.0

See the above. Otherwise was great. Kind but just needed help with the above.

KATHERINE G. 
Rating:
1.0

The trailer that I rented had prior damage in the bed, which was noted in my contract. The lo action manager wanted to charge me for the damage until I showed them time stamped pictures of the damage from the same time as I signed my contract. This type of service makes me not want to rent from U-Haul again and discourage others from renting from U-Haul.

Austin H. 
Rating:
4.0

Customer did not leave a comment.

JACHIN F. 
Rating:
5.0

Awesome experience! I was very pleased. I have used this location multiple times and always have a great experience.

JOHN P. 
Rating:
5.0

The pick up truck needs an extra little step up into the cab for shorter people and possibly height adjustment seat for driver. That truck was a Beast! I could see everything I can't see in my Mazda3 I just couldn't see over the dash board! Thank you, Great job Uhaul!

LYNDA V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Antonio P. 
Rating:
5.0

Outside of truck had lots of X spots on damage, etc. but it ran great!

Alan W. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
3.0

Customer did not leave a comment.

Oscar J. 
Rating:
5.0

Fast and courteous service.

Peter L. 
Rating:
5.0

Could not figure out how to use the radio???!!!

JOHN BROOKS JR M. 
Rating:
5.0

Prompt, courteous service. In and out in a few minutes for both pick-up and return. Thanks!

Maureen K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
5.0

Customer did not leave a comment.

SUSANN-JEANETTE P. 
Rating:
2.0

Satanic messaging among employees was startling.

DAVID V. 
Rating:
5.0

I was in and out within ten minutes max. It was a great experience.

LOWRY M. 
Rating:
1.0

I am charged for 2 days although I had the truck for 7 hours

AHMED I. 
Rating:
5.0

Customer did not leave a comment.

OSCAR R. 
Rating:
5.0

This team in El Paso moved mountains to accommodate to my changing dates!

ERNEST L. 
Rating:
5.0

Fast, friendly, efficient and very professional.

Javier O. 
Rating:
5.0

Return with the app was bit confusing for me. Other than that, staff is courteous and very knowledgeable. Parking lot is small and so I had to wait for a clear path to leave. Lost about 30 minutes

FERNANDO C. 
Rating:
5.0

Great service, very professional, and easy in and out. Always reliable.

WILLIAM O. 
Rating:
5.0

Everyone was great!!

LORENZO F. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
5.0

Great job. No suggestions

WILLIAM O. 
Rating:
3.0

I gave an average because the parking and return area is small. Parking area was crowded. The staff was very helpful and friendly though. I didn't recommend it because it would be difficult to drive a truck and trailer here.

Ricardo G. 
Rating:
1.0

Have not received a refund for truck. Was charged an out of town move though it was a local in town move with only 17 miles on vehicle

Janea P. 
Rating:
5.0

Customer did not leave a comment.

Ivette N. 
Rating:
4.0

The truck had a small transmission issue. It jerked and bucked when coming to a stop. Probably low on tranny fluid. Team members were outstanding on the pickup and return. Super fast and friendly service. I would have given a top rating if the truck did not have that minor issue.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

VELIA O. 
Rating:
4.0

Trucks too much gas and with the prices today not good

MARCUS M. 
Rating:
5.0

Everything is fine Clean store, organized, friendly people Excellent customer skill from Jonathan (manager) Good prices etc.

HUGO C. 
Rating:
1.0

Not delivered on time. No one called me to give me information about my containers. I kept calling and being put on hold for several minutes each time. I had to chase the containers. When it finally arrived at the location, there were no trailers to pick them up from there so more delay. I was told there was going to be a refund for the time that was delayed but no one contacted me for anything regarding this rental.

JAVIER L. 
Rating:
4.0

The truck smelled like cigarettes, had old used masks, and when I wiped it down, my paper towel was black. Definitely not cleaned between uses.

Celina O. 
Rating:
5.0

Customer did not leave a comment.

ALI M. 
Rating:
5.0

Customer did not leave a comment.

JUAN N. 
Rating:
5.0

Customer did not leave a comment.

XalaVier N. 
Rating:
5.0

Difficult to pull into with a truck... especially with a rental truck immediately at the entrance

Christopher H. 
Rating:
5.0

Great customer service

JOSE S. 
Rating:
5.0

The employees are super knowledgeable and extremely friendly. Their professional demeanor and helpful advice made my move easier. Joseph on Saturday was 10/10 and the gentleman today was also cool.

JOSHUA S. 
Rating:
5.0

AWESOME SERVICE!!

Richard A. 
Rating:
1.0

The truck that I've rented, had no brakes, that was very dangerous!!!!

Benito V. 
Rating:
3.0

Customer did not leave a comment.

ANDRES D. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
4.0

Customer did not leave a comment.

CUAUHTEMOC V. 
Rating:
1.0

This was the worst experience I have had renting moving equipment. It is highly unlikely I would ever rent anything from U-Haul going forward.

Sean F. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
3.0

The truck had transmission issues, and the dashboard lights didnt work at night. It rode roughly, and I was not pleased with it. Maintain the trucks better and give a discount when a customer is unhappy. Also, my car was almost blocked in by someone who did mobile return. Customer parking should be blocked off so no one can inadvertently park a returning Uhaul behind a customer's car.

CHERYL R. 
Rating:
5.0

Great customer service

Christopher K. 
Rating:
5.0

Great people to deal with.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO A. 
Rating:
2.0

They did NOT refund my money after 8 days and then did NOT keep their word of a full refund. Absolutely terrible. I had to make numerous calls & send numerous emails and nothing. finally they refunded but did not refund the full amount

STACY S. 
Rating:
5.0

Customer did not leave a comment.

Arilene H. 
Rating:
5.0

Customer did not leave a comment.

JULIO G. 
Rating:
5.0

Staff here is great. Handled little issues quickly, upgraded truck for free...when I returned it he took care of everything...great Uhaul.

JOSEPH M. 
Rating:
4.0

The location was difficult to get into secondary to having to make a U-turn with a 20 foot truck pulling a 12 foot trailer. Then when we entered the return area it was very congested with no place to park because of so many trucks. We waited almost 30 minutes before we were able to turn the vehicle in. The gentleman was very kind.

Kathryn B. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

JUAN O. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER D. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER D. 
Rating:
1.0

The person who connected our tow dolly did not safely attach my car properly. We got half way there and noticed one of the straps unlatched and the second was starting to come undone. My boyfriend had to take the car off the tow dolly and restrain the tires. If we had not noticed we could have been in a serious accident. This should not have happened and it's not our job to do someone else's job! Never again will I rent from this location.

MARISSA J. 
Rating:
5.0

The new trainees were nice!

Susan R. 
Rating:
5.0

Exelente services

Raul D. 
Rating:
5.0

Customer did not leave a comment.

CECILIA M. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

My third time with this UHaul location, and it has always been fantastic!

GERALD M. 
Rating:
3.0

Tire pressure light came on as soon as I turned on the ignition & staff said the sensor was broken. Sorry but not sorry if I rent the equipment should be 100% ready

ROBERTO T. 
Rating:
1.0

Unprofessional experience on a regular basis. No communication, poor process management, and bogus claims

COLLINCHRISTOPHE P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

BRANDEN A. 
Rating:
5.0

Renting and returning was easy. Employees at this location were top notch!

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

NATHAN P. 
Rating:
5.0

Customer did not leave a comment.

Hector C. 
Rating:
5.0

I'm happy…..so, nothing.

DAVID B. 
Rating:
5.0

Everything was great!

MICHELLE K. 
Rating:
5.0

Person attending us was polite and nice I think it was Joseph.

EDWINFEDERICO G. 
Rating:
4.0

Customer did not leave a comment.

MAX S. 
Rating:
4.0

Nice friendly representative! Very helpful and informative

RUDY G. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

CHRIS V. 
Rating:
5.0

excellent, all excellent. I wish other companies were as efficient, flexible and customer service friendly as UHaul, Airlines have a LOT to learn from you!

KELLEY H. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
5.0

Customer did not leave a comment.

Irene M. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
5.0

Excellent everything!!

KAMAL H. 
Rating:
5.0

i was treated with respect and was on my way in no time, thank you.

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

The representative was extremely nice and helpful, made the whole process smooth. I would recommend him to anyone.

Liza B.  |  First Impressions 
Rating:
5.0

I

James S.  |  First Impressions 
No reviews have been submitted for this location.

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