Customer Reviews for U-Haul of Coronado

2,240 comentarios

6335 N Mesa St   El Paso, TX 79912
(South of Coronado High School)

(915) 584-5408

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(915) 584-5408

6335 N Mesa St
El Paso, TX 79912
(South of Coronado High School)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

It was excellent costumer service

Maria L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gelasio L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA ISABEL A. 
Clasificación:
4.0

It was a good experience. Thank you

Luis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna O. 
Clasificación:
1.0

My service from beginning to end was horrible. People were rude like they hated their job my drop off location was sketchy would probably never go to uhaul again

Arleen H. 
Clasificación:
5.0

Staff was very helpful and vehicle was very clean.

Ronald B. 
Clasificación:
3.0

Tire pressure warning on. New phone return system SUCKS.

Ian H. 
Clasificación:
5.0

It was seemless

Paula S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
3.0

1. I was charged for blankets that were not there in the first place. 2. I had a rental and was asked how long may need it's I put down 10 hours. My rental cost is 24 hours for $29.99. Well guess what, I went over and was charged for 2 days after 11 hours!!! I feel like I've been robbed, and want restitution.

Michael K. 
Clasificación:
4.0

I didn't receive the truck with the gas it was supposed to be.

Brianna V. 
Clasificación:
5.0

EXCELLENT customer service!

Erica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

anderson G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen S. 
Clasificación:
4.0

Only negative: one person in the store, not visible. Turns out he was in toilet. I was there, third in line, when he came out. First 3 in line we're quick. My turn service was TERRIFIC. On return, perfect service. In and out in less than 10 minutes. Gracias

Ignacio C. 
Clasificación:
2.0

Allen needs customer service training and problem solving. Uhaul employees had themselves taken all parking spots and I was told to drive around the busy streets and come back later whenever a spot became open.

Robert R. 
Clasificación:
5.0

The van that was rented out to me happened to be one that was in the middle of others. I didn't have much space to get out from. I received assistance from a helpful employee who pulled the 1st van in front, giving me room to get out. Might have been easier to have given me the keys to the first van. But overall, I had a great experience.

MARIA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERRY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
5.0

After hours check not smooth. System tried to charge me for fuel even though I submitted a photo showing a full tank. Was on hold with customer service for almost 40 minutes. Finally hung up, I resubmitted my check out and all was fine.

Rodolfo I. 
Clasificación:
5.0

Excellent service.

Victor M. 
Clasificación:
5.0

Everyone at this UHaul was ridiculously helpful. I had been too tired from the trip and couldn't start my car because of a stuck wheel. I was quickly helped. All staff were friendly and helpful. (Only con is the tight space to get in and out - but that is not any person's fault.)

Rafael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suoheir A. 
Clasificación:
5.0

A good U-Haul location. The vehicle I rented was ready at the time I was scheduled to pick it up. No long wait time for pick up or when I returned it. Definately recommend this U-Haul and will use it again if I'm ever in the area again. Gracias.

Ruben N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel R. 
Clasificación:
5.0

Excellent customer service at this location.

Gina A. 
Clasificación:
5.0

I reserved 2 dozen moving blankets and they had none. They did offer to sell blankets for 8 dollars each. Ridiculous! My furniture was at risk because requested blankets were unavailable.

Cynthia B. 
Clasificación:
5.0

Jorge and his staff are awesome! I never have any issues there at all!

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda L. 
Clasificación:
3.0

Customer service was rude and not very helpful. They made me feel like I was putting them out by renting a cross country Uhaul and asking questions before driving off the lot. The engine pulled and bounced uncomfortably throughout my nearly 2000 mile journey.

JOY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberley H. 
Clasificación:
4.0

El cliente no dejó un comentario.

William O. 
Clasificación:
4.0

More trailer selection needed.

darrell P. 
Clasificación:
1.0

I had a horrible experience and will never recommend any one...

Manuel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damien G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Orlando R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

this place was great

Rick E. 
Clasificación:
2.0

When I booked I booked a mid-sized covered trailer. I asked the gentleman in person if my vehicle could accommodate pulling it. He indicated it could n he had all the information regarding the vehicle already in the system since we had rented before & since U-Haul had installed the hitch everything was in order. However on moving day I went to pick up the trailer I was told my vehicle was to low n now would require a “new” ball hitch n new lights to be installed. The lady indicated I could now rent a 10 foot truck instead. However as a disabled person that cannot climb this became a problem. You can imagine my frustration when a previous employee indicated there was “NO” problem with my vehicle there now was one. Shame on U-Haul. What would have cost me less than $30.00 to move now cost me $150.00 plus $40.00 gas & I had to enlist the help of my nephew to drive the U-Haul for me. Honestly I could have paid movers to move me instead had I known it would have been such a mess. Not at all pleased with the service I was given.

Corina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Savaslas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICK D. 
Clasificación:
3.0

The only complaint that I have is getting in and out. There could be more space to park and maybe another entrance. Staff is great and helpful but the site is definitely an issue for me.

FERNANDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

Great customer service!

Karen N. 
Clasificación:
5.0

It was all good. Thank you Jorge and the rest of the team.

Clifton F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan Q. 
Clasificación:
5.0

The best of the best

Onosma S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cory T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
4.0

The inside of the 10' truck was wet and I had purchased some boxes and they were put on the wet floor and the boxes were wet. The drivers seat had something spilled on it and should've been wiped clean. Cleaning person needs to be trained better

Gayle B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Humberto D.  |  Overall Experience 
Clasificación:
2.0

Lights were not working on pickup. The facility supposedly fixed them. Had to stop and call for assistance. They said it was issue with my vehicle. Changes fuse and they worked the rest of the day. Did not work the next morning. Kept blowing fuse. Ended up purchasing magnetic lights and had no more trouble. When I asked about another trailer at the pickup location they told me this was the only trailer available for out of town use. Seemed like a good way to get rid of a bad trailer.

Richard T. 
Clasificación:
5.0

Not a thing .the staff were outstanding

Edward E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

Professional staff, fast and efficient service.

Michelle S. 
Clasificación:
5.0

Erik did a great job and explained everything well.

rene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
4.0

I needed a simple wrench to pull out the ball mount after I turned in the trailer and he refused to because it was not a uhaul ball mount, even if I did rented the trailer and turned in. Couple of days earlier. The pick up was the worst but the drop off was not a walk in the park.

enrique C. 
Clasificación:
5.0

The Coronado location in El Paso was immaculate and the staff was professional and very courteous.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon H. 
Clasificación:
5.0

Everything was handled very professional

richard V. 
Clasificación:
5.0

Quick and efficient drop off. Professional staff at the very busy el paso location.

Thomas D. 
Clasificación:
5.0

Keep up the good work.

alex W. 
Clasificación:
3.0

No parking. Nowhere to wait. Awkward traffic flow. Understaffed.

david R. 
Clasificación:
5.0

Very good service

BERNHARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

archie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredo Z. 
Clasificación:
5.0

Excellent and fast service!

AnnaSofia G. 
Clasificación:
4.0

Great place with a friendly and knowledgeable team. It is often very difficult to pull in and out with the truck blocking the view of busy N. Mesa.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia G. 
Clasificación:
5.0

Everything was great, the guy that help me out was really nice and very helpful

Abraham H. 
Clasificación:
1.0

I did not like the manager's glib attitude.

Susan E. 
Clasificación:
5.0

Nothing the best

HERBERT S. 
Clasificación:
5.0

After the nightmare I experienced picking up the truck at another location I was relieved that the people were so helpful and nice here.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana B. 
Clasificación:
3.0

The staff that installed the trailer onto my vehicle was very young and spent more time talking with each other and checking their phones than interacting with me or helping me.

Charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

rita A. 
Clasificación:
5.0

El cliente no dejó un comentario.

eugenia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luisa D. 
Clasificación:
5.0

N/C

Darell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

The representative was extremely nice and helpful, made the whole process smooth. I would recommend him to anyone.

Liza B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rebekkah p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jesus e.  |  First Impressions 
Clasificación:
5.0

Mr ortiz was wonderful, the wait time was very short, which I was very impressed with.

betty e.  |  First Impressions 
Clasificación:
3.0

It's storage, nothing fancy. Paying $10 more per month to have a lower level unit was silly. $45 a month is too much for such a small unit, I don't see the value or cost savings there. It served it's purpose which was me storing someone else's items and now I no longer need it.

Robert M.  |  Overall Experience 
Clasificación:
5.0

Gracias

Robert M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina P.  |  Overall Experience 
Clasificación:
5.0

Yo

James S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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