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Donna O.Customer Reviews for U-Haul of Coronado
Testimonials From Recent Customers
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My service from beginning to end was horrible. People were rude like they hated their job my drop off location was sketchy would probably never go to uhaul again
Arleen H.It was seemless
Paula S.1. I was charged for blankets that were not there in the first place. 2. I had a rental and was asked how long may need it's I put down 10 hours. My rental cost is 24 hours for $29.99. Well guess what, I went over and was charged for 2 days after 11 hours!!! I feel like I've been robbed, and want restitution.
Michael K.I didn't receive the truck with the gas it was supposed to be.
Brianna V.EXCELLENT customer service!
Erica M.Only negative: one person in the store, not visible. Turns out he was in toilet. I was there, third in line, when he came out. First 3 in line we're quick. My turn service was TERRIFIC. On return, perfect service. In and out in less than 10 minutes. Gracias
Ignacio C.Allen needs customer service training and problem solving. Uhaul employees had themselves taken all parking spots and I was told to drive around the busy streets and come back later whenever a spot became open.
Robert R.The van that was rented out to me happened to be one that was in the middle of others. I didn't have much space to get out from. I received assistance from a helpful employee who pulled the 1st van in front, giving me room to get out. Might have been easier to have given me the keys to the first van. But overall, I had a great experience.
MARIA Z.After hours check not smooth. System tried to charge me for fuel even though I submitted a photo showing a full tank. Was on hold with customer service for almost 40 minutes. Finally hung up, I resubmitted my check out and all was fine.
Rodolfo I.Excellent service.
Victor M.Everyone at this UHaul was ridiculously helpful. I had been too tired from the trip and couldn't start my car because of a stuck wheel. I was quickly helped. All staff were friendly and helpful. (Only con is the tight space to get in and out - but that is not any person's fault.)
Rafael V.A good U-Haul location. The vehicle I rented was ready at the time I was scheduled to pick it up. No long wait time for pick up or when I returned it. Definately recommend this U-Haul and will use it again if I'm ever in the area again. Gracias.
Ruben N.Excellent customer service at this location.
Gina A.I reserved 2 dozen moving blankets and they had none. They did offer to sell blankets for 8 dollars each. Ridiculous! My furniture was at risk because requested blankets were unavailable.
Cynthia B.Jorge and his staff are awesome! I never have any issues there at all!
James A.Customer service was rude and not very helpful. They made me feel like I was putting them out by renting a cross country Uhaul and asking questions before driving off the lot. The engine pulled and bounced uncomfortably throughout my nearly 2000 mile journey.
JOY C.More trailer selection needed.
darrell P.I had a horrible experience and will never recommend any one...
Manuel G.this place was great
Rick E.When I booked I booked a mid-sized covered trailer. I asked the gentleman in person if my vehicle could accommodate pulling it. He indicated it could n he had all the information regarding the vehicle already in the system since we had rented before & since U-Haul had installed the hitch everything was in order. However on moving day I went to pick up the trailer I was told my vehicle was to low n now would require a “new†ball hitch n new lights to be installed. The lady indicated I could now rent a 10 foot truck instead. However as a disabled person that cannot climb this became a problem. You can imagine my frustration when a previous employee indicated there was “NO†problem with my vehicle there now was one. Shame on U-Haul. What would have cost me less than $30.00 to move now cost me $150.00 plus $40.00 gas & I had to enlist the help of my nephew to drive the U-Haul for me. Honestly I could have paid movers to move me instead had I known it would have been such a mess. Not at all pleased with the service I was given.
Corina D.The only complaint that I have is getting in and out. There could be more space to park and maybe another entrance. Staff is great and helpful but the site is definitely an issue for me.
FERNANDO C.Great customer service!
Karen N.It was all good. Thank you Jorge and the rest of the team.
Clifton F.The best of the best
Onosma S.The inside of the 10' truck was wet and I had purchased some boxes and they were put on the wet floor and the boxes were wet. The drivers seat had something spilled on it and should've been wiped clean. Cleaning person needs to be trained better
Gayle B.Lights were not working on pickup. The facility supposedly fixed them. Had to stop and call for assistance. They said it was issue with my vehicle. Changes fuse and they worked the rest of the day. Did not work the next morning. Kept blowing fuse. Ended up purchasing magnetic lights and had no more trouble. When I asked about another trailer at the pickup location they told me this was the only trailer available for out of town use. Seemed like a good way to get rid of a bad trailer.
Richard T.Not a thing .the staff were outstanding
Edward E.Professional staff, fast and efficient service.
Michelle S.Erik did a great job and explained everything well.
rene M.I needed a simple wrench to pull out the ball mount after I turned in the trailer and he refused to because it was not a uhaul ball mount, even if I did rented the trailer and turned in. Couple of days earlier. The pick up was the worst but the drop off was not a walk in the park.
enrique C.The Coronado location in El Paso was immaculate and the staff was professional and very courteous.
James J.Everything was handled very professional
richard V.Quick and efficient drop off. Professional staff at the very busy el paso location.
Thomas D.Keep up the good work.
alex W.No parking. Nowhere to wait. Awkward traffic flow. Understaffed.
david R.Very good service
BERNHARD K.Excellent and fast service!
AnnaSofia G.Great place with a friendly and knowledgeable team. It is often very difficult to pull in and out with the truck blocking the view of busy N. Mesa.
Christopher S.Everything was great, the guy that help me out was really nice and very helpful
Abraham H.I did not like the manager's glib attitude.
Susan E.Nothing the best
HERBERT S.After the nightmare I experienced picking up the truck at another location I was relieved that the people were so helpful and nice here.
Michael H.The staff that installed the trailer onto my vehicle was very young and spent more time talking with each other and checking their phones than interacting with me or helping me.
Charles G.N/C
Darell C.Gas tank was not full when I picked up truck and was charged to fill it up.
Michael A.Honestly the communication with this location and uhaul in general is terrible. I was told when I reserved the unit on the call center I could upload my credentials and I would get a call 24 hrs before I was to pick up to verify we are on track. I uploaded my lecense and checked in like I was supposed to but due to travel issues had to postpone picking up the trailer an extra day. So 24 hrs before no call. In fact I never received a call from anyone at uhaul. I called multiple times. Never anything but we will see you on Monday. The original paperwork had me picking up at Coronado location. I leave phoenix az and drive to Coronado location in El paso tx to get the trailer. I get there and nope it is now changed to uhaul on mesa. 30 minute drive. No reason just ah it changed. So I get to mesa and now because I'm moving states and have a paper license I can't rent the trailer. Wth. So I didn't waste the trip the clerk let me get my brother in law to upload his license. And rent it to my brother in law. My brother in law was never at the store. They never talked to him in person or even on the phone. Honestly it could have been a license I found on the ground and that was acceptable but my paper license which is acceptable to law enforcement was not accepted. This was Honestly the stupidest thing I have ever heard of. I'd be ashamed Honestly to have my business practices be so weak. I could have kept the trailer and you guys couldn't have gone against my brother in law because he never signed anything or was even at you store. This was ignorant. And then the reason I was given was some made up bull about a truck being rented by a terrorist and filled with propane tanks and them finding the truck and the paper license he used on the ground by the truck. Jesus. Totally unprofessional.
John J.Charges $30 for the gas tank barely being below half which half is what I got it at. Put gas in it right before I returned it. Worst uhaul experience and I've never had a problem before today. I've always used uhaul. Never again.
Susan K.The representative was extremely nice and helpful, made the whole process smooth. I would recommend him to anyone.
Liza B. | First ImpressionsMr ortiz was wonderful, the wait time was very short, which I was very impressed with.
betty e. | First ImpressionsIt's storage, nothing fancy. Paying $10 more per month to have a lower level unit was silly. $45 a month is too much for such a small unit, I don't see the value or cost savings there. It served it's purpose which was me storing someone else's items and now I no longer need it.
Robert M. | Overall ExperienceGracias
Robert M. | First ImpressionsYo
James S. | First Impressions