Comentarios de los clientes para U-Haul of Coronado

They need to fix the door so that one person can open it without having two people having to push it down.

Great services

It would be nice to have more team members assisting customers. Also start the renting process when you sign for the equipment. I rented a trailer and was reserved for 2, I ended picking up the trailer around 4. Hopefully U-Haul will honor the hour delay return forgiveness?

Pick up of vehicle through app was cumbersome and time consuming,, plus still had to go inside to counter for keys.

I felt terrible for the worker as he was the only one there and had a line of customers picking up and dropping off. He did an EXCELLENT job, but he could have used some help.

Courteous staff and prompt check in of equipment

The staff was courteous and friendly.

U-Haul always come through for inopportune times. I have saved alot of money by using their equipment. Thank-you

I've used uhaul twice. Very big help & useful for my moving experience. Thank You

excellent service like always, keep up the good work.

We reserved a truck at the Joe Battle location and when we arrived they couldn't find the truck. They called the Mesa location and reserved a truck and when we arrived they didn't want to rent it to us. It was a huge inconvenience to drive 20 miles to go fight with another location just to get the truck we reserved almost a week in advance. By the time we got back home we had lost several hours and ended up having to leave a day late. Now after dropping off the truck in Chandler we are being charged an additional day, I don't understand why now you can just charge me an additional day.

Thank you for this service.

I've used this location more than once and am always pleased with the ease of every transaction and the pleasant and helpful attitude of the employees. My one complaint is that there is very little parking for customers, which had not been an issue until the last time I went there and it was very busy. I ended up parking next door.

Very friendly. Easy out, and easy back in. Would recommend to anyone.

The truck needed some motor attention as there was most likely a bad idler pulley and really squealed throughout the entire travel time, and I mean very loud.

The vehicle I used was hard to drive because it was not well aligned and it kept pulling from side to side.

Thank you! We returned the truck an hour later than intended and you didn't charge us a fee. This was great news after a long day of moving.

The customer's service person that received the rental truck was very rude, confrontencional ,sarcastic and unpolite to say the least. This was in the afternoon's shift. Contrary, the person in the morning was excellent.

Service was fantastic. My customer service rep on pick up was prompt and courteous. My return experience was equally great and super fast. I would recommend and was completely satisfied!

Major lack of communication across all of uhaul. Was told due to a shortage of trucks we would be given a round trip truck (we needed a one way truck) and 48 hours to return the vehicle. Was told several times by multiple people the truck needed to be back the next day. On top of that the front drivers' side tire blew out. The technician that came to change the tire said the tire was over inflated to begin with. Uhaul would not provide any sort of assistance for the inconvenience they caused us. Said they gave us free miles but what about the 2 40 gallon tanks of gas we needed to fill the truck? We do not recommend uhaul at all!!

Self-serve pickup website kept getting stuck at photo upload. Had to revert to in-person pickup. Thankfully the staff were helpful.

Very well run operation. Used many times and ultra reliable.

Very good staff, but they could use more.

Easy to work with. Great attitudes. Very helpful.

We're renting 2 vehicles in 2 different states on the same day and rented the week before in another state. This location required more information than any other EVER. When we picked up the truck, the fuel level was wrong-they corrected it on my paperwork. We returned after hours (made sure the tank was EXACTLY were we got it) they charged us $27.62 for gas. I'm still waiting for resolution. Never again from this location!

I would not recommend U Haul again.....the service providers were good but the on line services left somethnng to be desired. Get your IT shit together

Equipment turn-in was quick and easy. Having been there before my main concern was the narrow turn off the busy street- wouldn't you know it: the propane fueling station right in the entry was being used. We got it sorted out in a couple minutes.

Everyone was so professional and kind and the process to check in and out was easy. The truck smelled like it had been cleaned really well and that put my mind, a little more at ease, having to move during the pandemic. Thanks!

The team was intent on doing their jobs to the letter of the law. They asked for a utility bill to verify my address for rental of a pickup truck. This is the rule. Though I have not been asked for this EVER before and rent often. But I understand doing your job. All good. I don't have a bill on me and I try a vehicle registration and the clerk finally asked the manager for clarification and the manager says I could just use my vehicle insurance. Lead with this information next time. Because every responsible driver in Texas has their insurance with them. Easy for the customer and the employee trying to do their job well. Happy all around. Hope this helps for improving. I know I will arrive with my insurance right from the beginning next time. Thanks.

Representative at check in was rude. Could not get my card to "work", tried twice placing a hold on my checking account for over $300. Basically said, "Not my problem, call the 1-800 number if you don't get your money back in a few days". Inside of truck smelled like cat pee.

People at drop off location were excellent. I forgot to gas the truck and was given option to go out and refuel or pay higher fee. Drop off went fast and smooth after I returned from gas pump. Would rent again from this location.

I don't see any way you can improve here I was very please with everything.

Keep up the great work! Thank you!

The original trailer i was going to recieve was rather old. It had one marker light out, so of course the gentleman gave me a different trailer ( same size) and it was like brand new. The one I was going to get, looked like it was a 2000 model. Nothing actually wrong, but I think it was supposed to be retired a long time ago

Customer service and trucks are excellent. Courtesy of the customer service was the best.

It was easy to pick up tge trailer. Kind and helpful employees.

Whole trip was a good experience.

Seats in rented vehicle very uncomfortable.

A very pleasant experience

I was very pleased with the service.

Service and equipment was exellent! Needed an open trailer fast and they had it. Service was quick and easy. I'm definitely coming back when I need them again.

Nothing! Awesome service, fast and friendly

I'm good.

Never going back here. Employees don't even know how to do a simple walk around and they will charge over 1,000 dollars to your card without even a phone call explaining why. Straight up fraud. Run a legit business and stop taking advantage of people to fix your equipment. I never damaged anything and still get a random charge without a chance to dispute. On top of all that they forge my signature. Definitely taking legal action right away.

Everything was great. Loved the auto hauler, simple and hassle-free.

Go back to the full gas tank process. I was told there was 3/4 of a tank and the needle was well below that. I took a picture and that worked out in the end. It is just too subjective. I think they should go out and review the condition of the vehicle with you. The "X" thing is great, but when you have a streak, "x" does not quite mark the entirety of the possible damage.

Everything was great. Thanks

Rate increase communicated at the time of rental, billed for more than rate quoted upon return of the rental. Could improve on integrity for next customer

Thanks

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