Customer Reviews for U-Haul of Coronado

2,161 comentarios

6335 N Mesa St   El Paso, TX 79912
(South of Coronado High School)

(915) 584-5408

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(915) 584-5408

6335 N Mesa St
El Paso, TX 79912
(South of Coronado High School)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very good service

BERNHARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

archie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredo Z. 
Clasificación:
5.0

Excellent and fast service!

AnnaSofia G. 
Clasificación:
4.0

Great place with a friendly and knowledgeable team. It is often very difficult to pull in and out with the truck blocking the view of busy N. Mesa.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia G. 
Clasificación:
5.0

Everything was great, the guy that help me out was really nice and very helpful

Abraham H. 
Clasificación:
1.0

I did not like the manager's glib attitude.

Susan E. 
Clasificación:
5.0

Nothing the best

HERBERT S. 
Clasificación:
5.0

After the nightmare I experienced picking up the truck at another location I was relieved that the people were so helpful and nice here.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana B. 
Clasificación:
3.0

The staff that installed the trailer onto my vehicle was very young and spent more time talking with each other and checking their phones than interacting with me or helping me.

Charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

rita A. 
Clasificación:
5.0

El cliente no dejó un comentario.

eugenia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luisa D. 
Clasificación:
5.0

N/C

Darell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodolfo F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christiana R. 
Clasificación:
3.0

Gas tank was not full when I picked up truck and was charged to fill it up.

Michael A. 
Clasificación:
3.0

Honestly the communication with this location and uhaul in general is terrible. I was told when I reserved the unit on the call center I could upload my credentials and I would get a call 24 hrs before I was to pick up to verify we are on track. I uploaded my lecense and checked in like I was supposed to but due to travel issues had to postpone picking up the trailer an extra day. So 24 hrs before no call. In fact I never received a call from anyone at uhaul. I called multiple times. Never anything but we will see you on Monday. The original paperwork had me picking up at Coronado location. I leave phoenix az and drive to Coronado location in El paso tx to get the trailer. I get there and nope it is now changed to uhaul on mesa. 30 minute drive. No reason just ah it changed. So I get to mesa and now because I'm moving states and have a paper license I can't rent the trailer. Wth. So I didn't waste the trip the clerk let me get my brother in law to upload his license. And rent it to my brother in law. My brother in law was never at the store. They never talked to him in person or even on the phone. Honestly it could have been a license I found on the ground and that was acceptable but my paper license which is acceptable to law enforcement was not accepted. This was Honestly the stupidest thing I have ever heard of. I'd be ashamed Honestly to have my business practices be so weak. I could have kept the trailer and you guys couldn't have gone against my brother in law because he never signed anything or was even at you store. This was ignorant. And then the reason I was given was some made up bull about a truck being rented by a terrorist and filled with propane tanks and them finding the truck and the paper license he used on the ground by the truck. Jesus. Totally unprofessional.

John J. 
Clasificación:
5.0

Charges $30 for the gas tank barely being below half which half is what I got it at. Put gas in it right before I returned it. Worst uhaul experience and I've never had a problem before today. I've always used uhaul. Never again.

Susan K. 
Clasificación:
5.0

N/C

Seigrid N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA F. 
Clasificación:
5.0

Everything was great, only thing was when returning the truck there was no parking available

Olga P. 
Clasificación:
5.0

The manager was extremely helpful and pleasant.

Nancy M. 
Clasificación:
4.0

I went by to p/u my rental at 10:00am, and there was only 1 person woring up front. I was 3rd in line with 2 more behind me. Less than optimal service due to this.

Joel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL M. 
Clasificación:
5.0

The staff there was great from pickup to drop off. Some nice young ladies and gentlemen at that location. I'd definitely recommend that location to my friends and coworkers.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DREW F. 
Clasificación:
2.0

The people working here espiar the desk are not customer oriented. Plus they say the hitch height needs to meet u-haul standard's I which mine was and 1 1/2 low forcing me to spend additional $24.00 on a receiver. Plus it took them forever to get me checked out. Very unprofessional!!!

RONALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DREW F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy B. 
Clasificación:
3.0

only drove 5 miles and was charged 49 bucks for gas the gas gage was exactly the same when I got it the customer service was poor will NEVER use that store again

Mack T. 
Clasificación:
4.0

The manager Jorge is looking at my car because the wiring installed by Uhaul in Corpus Christi is not working. The frustrating part is I have used the hitch only twice, pulling a Uhaul trailer both times and this is the third time I am fixing the wiring.

Charles G. 
Clasificación:
1.0

You are false advertising your prices. I paid double for a 24 hour period. I will never rent from you again.

Christopher M. 
Clasificación:
4.0

El cliente no dejó un comentario.

larry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario M. 
Clasificación:
5.0

Excelente

Sotero S. 
Clasificación:
4.0

It is really hard to get out of this location on to the main road

Bhoopal K. 
Clasificación:
5.0

Excellent service and fair price. Thank you

Daniel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul T. 
Clasificación:
5.0

Excellent customer service

juan A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean P. 
Clasificación:
3.0

In a city with 90-100 degree weather the air conditioning is really important. As we were moving the air would blow hotter just make the move harder

Johnny A. 
Clasificación:
4.0

Everything was great, all the employees I came into contact were great. My only complaints is that I entered my card information and submitted pictures of my license online, only to arrive to the store and get asked for it again. Per the employee the information “doesn't transfer”, so why have us enter it online only to have to do it at the store again.

Yazmin F. 
Clasificación:
3.0

Employees can be friendly

VICTOR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUE W. 
Clasificación:
3.0

Don't charge 3 gallons of fuel for 12 miles driven. Help customer that comes 5 minus after closing to return truck and not leave him alone try to use app

Ludger D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward C. 
Clasificación:
3.0

The people there are nice but the day I was there they had a lot of clients and only one person behind the counter most of the time they tried to go as fast as they could but it was still slow not taking it out on them but you need to have more people there to help who ever is running register

Jorge R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUE W. 
Clasificación:
5.0

Spot on prompt service Smooth transfer and checkout THANK YOU

Adam P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
5.0

Great service!

CLAUDIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff Angelo T. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathanael D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
1.0

Five out of the six times I run into vehicles from U Haul in the last five months gas was reported at a higher so right and when I received it. Brought it to the managers attention every time and nothing was done.

DOUGLAS W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark N. 
Clasificación:
5.0

Anthony was very professional and curtious when I picked up the truck. Location GM good job on training.

RABIAA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH Z. 
Clasificación:
5.0

The only thing I can think of is wait time. It wasn't too bad because the guy on duty called for back up and they came quickly to help! The is my second time using this Uhaul, and I've never had any problems.

Francene P. 
Clasificación:
4.0

Everyone was great. It was especially busy, but they got us in and out very quickly. I had zero issues with the 5x8 trailer I rented. It was an older one, but did the job just fine. A few years back I rented a trailer at a different location in another state, and it took about an hour for them to get my info and then they said go out and hook it up yourself (which I'm totally capable of doing). But this place was different, they didn't let me raise a finger, and they were as fast as they could be checking me in. . Very efficient. Kudos.

Clayton N. 
Clasificación:
1.0

Hire people who have actual customer service skills. Not hotdog vendors. Who are rude and ignorant.

MARCOS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sofia O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
1.0

A/c was not working right an it was 103 on the road had my son an was on an off kept turning off

Jose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

luis C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel K. 
Clasificación:
5.0

WILL CONTINUE TO BE YOUR CUSTOMER.ACES FOR U-HAUL.

JAIME M. 
Clasificación:
5.0

Very nice thank you

Andre Z. 
Clasificación:
5.0

Great service

Luis C. 
Clasificación:
5.0

It was great !

JODY M. 
Clasificación:
5.0

Nothing everything is great !!

Elizabeth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben G. 
Clasificación:
5.0

Super fast, friendly service to pick up and to return as well. Thank you for last minute help. If the need arises will use you again. Also didn't realize merchandise you sell in store.

Rosemary C. 
Clasificación:
4.0

Stop advertising uhual for cheap when they're a different price

Jasmin G. 
Clasificación:
5.0

Nothing else, the you g men was very knowledgeable and very professional. I give y'all a 100+ in customer service. Very smooth transition.

Jesus C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joann F. 
Clasificación:
5.0

El cliente no dejó un comentario.

adam D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLAUS CHRISTO H. 
Clasificación:
5.0

The new manager/owner was excellent. I had a problem with a trailer hitch installation and Jorge resolved it very professionally and quickly

tom L. 
Clasificación:
5.0

Excelente atención de todo el personal

Angelica R. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH L. 
Clasificación:
1.0

Associates were rude and trying to accuse me of something i didn't do. Said my contract would be on hold and a manager would follow up but i've called (no answer, and haven't received a call.

Sabrina K. 
Clasificación:
3.0

The return experience has been so difficult, needed to change return location called 4 different times to ask if it was a problem, was told no if returned to same location of pick up, wouldn't be a problem, was unable to complete on line return, only two representatives notated the account , was told return location would read notes and it was going to be adjusted for the issues but was never adjusted so charged for all the mileage, not sure why you have call center of no one knows how to notate the account or make the changes in system!

Linda Mansfield M. 
Clasificación:
5.0

The representative was extremely nice and helpful, made the whole process smooth. I would recommend him to anyone.

Liza B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rebekkah p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jesus e.  |  First Impressions 
Clasificación:
5.0

Mr ortiz was wonderful, the wait time was very short, which I was very impressed with.

betty e.  |  First Impressions 
Clasificación:
3.0

It's storage, nothing fancy. Paying $10 more per month to have a lower level unit was silly. $45 a month is too much for such a small unit, I don't see the value or cost savings there. It served it's purpose which was me storing someone else's items and now I no longer need it.

Robert M.  |  Overall Experience 
Clasificación:
5.0

Gracias

Robert M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina P.  |  Overall Experience 
Clasificación:
5.0

Yo

James S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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