Customer Reviews for U-Haul of Clearwater

3,007 comentarios

201 S Missouri Ave   Clearwater, FL 33756

(727) 461-2532

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(727) 461-2532

201 S Missouri Ave
Clearwater, FL 33756

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Staff very curious, knowledgeable, polite and friendly will use this location at all times 5 ⭐️

VERNELL M. 
Clasificación:
5.0

I have rented from this location 3 times since moving to the Clearwater area. They have been great every time. Only snag is that I booked a 26 foot truck for pickup from this location, online, about a week before I needed it. When I showed up, I was told they only had 1 26 foot truck left and it was not available because it was reserved for the following morning for a 1-way move. The gentleman was accommodating though and allowed me to rent it for less time than I originally requested.

EMMETT B. 
Clasificación:
5.0

Vicky was excellent!!!!

WAYNE L. 
Clasificación:
5.0

Great experience. Staff awesome especially Al Ramos

SCOTT D. 
Clasificación:
5.0

Nothing. Always a great experience!

HEIDI C. 
Clasificación:
5.0

The app still needs some work. But overall I am very happy with U-Haul and your Missouri avenue store. Side note, I tried to rent a truck from the Dunedin cove motel location but had multiple problems first with the app and then with the truck itself which had excessive damage and did not match the picture presented in the app. That location does not reflect well on U-Haul. I talked to tech support and told them that I wasn't going to leave my car in that location or rent that truck and headed to the Missouri avenue store where the truck was clean and the service was much better.

WINCHESTER D. 
Clasificación:
5.0

Excellent customer service

JOAQUIN O. 
Clasificación:
5.0

The gentleman was very pleasant when we dropped off, he went above and beyond to ensure we had a great experience. He was top notch with his customer service.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ferne P. 
Clasificación:
3.0

The truck that was a sign for me to rent out was parked in between two other trucks with one in front and one behind it. So I had to do a lot of forward and backing up in order to get the truck wedged out of the parking space. Not the most convenient way of picking up a rental. Next time, perhaps just rent the truck in the front of the line? Aside from that, service was fine

EMMETT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JODY J. 
Clasificación:
5.0

Nothing everything went real smooth and the U-Haul agent the best.

GEORGE C. 
Clasificación:
5.0

The employee was knowledgeable, professional and courteous. It was a smooth check in. I will definitely do business with this location again.

Jeff B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

NOAH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl A. 
Clasificación:
5.0

No real improvements needed as far as I can tell by my experience. Edward Butz, the General Manager was extremely helpful, pleasant and knowledgeable about his products and service. All the staff were also outstanding. Will use again in the future.

JOSEPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCES G. 
Clasificación:
5.0

Great Experience.

Jeffrey B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Waleed N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTOPHER M. 
Clasificación:
4.0

Location and manager there was excellent. Problem was on line reservation. SERIOUS BUG! Had to read agreement. Clicked to read and website froze. Did it again to make sure I had a reservation, ended up with 2 vehicles.

MARK M. 
Clasificación:
5.0

Keep doing what you're doing. The store is clean, easy layout to find what you need, well stocked, friendly knowledgeable staff; you can't ask for more.

WILLIAM B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTINO P. 
Clasificación:
1.0

Why am I getting an email with a contract agreement. I haven't asked for a UHaul

EDWARD N. 
Clasificación:
2.0

The tire is messed up or something and i feel i was overcharged

RYAN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEILA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARDT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRANCE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENEVIE P. 
Clasificación:
1.0

We picked up trailer at 7pm and returned to drop off location in Indiana at 3pm. We told clerk we only needed for one day we were charged for 5 days. At pick up my husband and son were told when we returned the trailer we could get the difference of the trailer back when we returned it in Indiana we were told we would get our money back. What we were told needs to be honored.

KARMEELE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK H. 
Clasificación:
5.0

I absolutely live the new contactless method. I love the ability to extend time online and the chat option for after hours. I was very impressed and appreciate uhaul being there in my time of need. Kudos to you all!

Marlina D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall G. 
Clasificación:
4.0

More cleaner inside the vehicles

FERMIN N. 
Clasificación:
1.0

El cliente no dejó un comentario.

ELVIS M. 
Clasificación:
5.0

Al was awesome. So friendly and kind. My only issue was the picture of key drop off provided by Uhaul is not accurate for this location. I was walking around the property I. The middle of the night. It was embarrassing and dangerous

marlina D. 
Clasificación:
5.0

There's nothing to approve. Just keep up the good work! Thanks!!

TABITHA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUMBERTO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN K. 
Clasificación:
5.0

Everything went very well. Truck was in great condition. No issues.

JEFFREY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

LORENZO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander K. 
Clasificación:
5.0

The truck I had on this particular reservation was notoriously difficult to start up. First when I was leaving the store, then again when I wrapped up my move. I had no issues starting it up other times during the rental period. I waited 3 hours for roadside assistance, and the phone rep advised it was a battery issue because the check engine light was on and would not start; but the mechanic came out and all but minutes later had the engine up and running. I've never had issues with U Haul trucks before but I thought it worth pointing this experience out. Other than that the staff were supportive and accommodating. Just make sure the trucks are user friendly.

CLEMENTE P. 
Clasificación:
5.0

Everything was great. Employees were super helpful and friendly

BRYAN S. 
Clasificación:
5.0

Doing great job staff is awesome!

CHRISTOPHER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANZ Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
5.0

This location had great customer service! They were extremely nice and were quick to help!

Bruce K. 
Clasificación:
5.0

Truck was old, but it did the job. Staff was great

JODAH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICAH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA H. 
Clasificación:
5.0

Nothing the online is a great way to start the process of getting a rental truck. the newer 26' trucks have a great ride and good on gas. I would give U-Haul 5 stars for customer service.

ROBERT G. 
Clasificación:
5.0

I have used this location many times and they are always great. Friendly, fast and easy to work with. Thanks Guys!!

Susan T. 
Clasificación:
5.0

Very friendly and willing to help.

Mark F. 
Clasificación:
5.0

Nothing the gentleman there were absolutely wonderful!

CHERYL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA R. 
Clasificación:
5.0

Eddy was great

ARIF M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob W. 
Clasificación:
5.0

Nothing to do, I was satisfied with the service I will rent again next time 👍

Rafael G. 
Clasificación:
5.0

Everything was top notch. Great service!

GLENN H. 
Clasificación:
1.0

Employees leave the store vacant when a customer has an appointment to pick up the vehicle. My husband had to go find one person, and I had to call the store to get the other person to come to the front. When I commented that we had been waiting 5-10 minutes the 2nd girl (they wouldn't tell me her name) started yelling about how “we don't get no breaks around here. We allowed to take a Mother F*ckin break” I said I'd like to speak to the manager she went on to say “So you wanna speak to the manager? I'll call the F'in Manager” she called someone and left the front yelling into the phone loud enough you could hear her in the front area. Telling him that “Thus white Bitch come in here bitchin about us takin a Mother F*ckin break. I told her we allowed to have a F'kin break. This Bitch is trippin no I don't give a F*ck. F*ck her.” She hangs up after more of that and comes back laughing and smiling say ok I called the manager now what you want? I called the manager Mr. Butz and apparently disrupted his dinner with his family. I told him what happened and he said “ok I'll speak with her on Monday. I'm sorry I'm having dinner with my family, are they writing up your rental?” I replied yes, his response was “ok good, is there anything else I can do for you.” I asked for his bosses phone number he said “ I don't have it, it's on the door on your way out” Really???? That's it??? Had I not been on a time constraint and in need of the van, I would've walked out! I took a picture of the owner Mike Wises contact information and I contacted him. I explained my experience and the feeling from Mr Butz that this person was going to have nothing was going to be done. Mr Wise was very attentive and said that he was “at a loss for words”. I told him this girl has Serious Issues and needs help. That my complaint wasn't about them having a break, but you register your pick up time why would both employees take a break at the same time? And I was angered that she brought race into the whole screaming calling me a white bitch. TOTALLY UNCALLED FOR. IF THIS IS HOW THIS LOCATION ALLOW EMPLOYEES TO TREAT PAYING CUSTOMERS I WILL NEVER USE UHAUL AGAIN! We've been loyal to Uhaul all over the country and I've never had such an experience.

MICHAEL R. 
Clasificación:
5.0

Awesome staff is very very helpful. Thank you!

PATRICIA S. 
Clasificación:
5.0

Mr Ramos was extremely professional and helpful and provided great service

Daniel T. 
Clasificación:
5.0

Everything was great!

LINDA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

davis G. 
Clasificación:
5.0

The manager is awesome

MICHELLE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINGO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

domingo R. 
Clasificación:
5.0

Get accurate odometer readings

MARK Z. 
Clasificación:
1.0

Well I was really happy when I checked in and picked up my vehicle, I returned it in time before they were closed. The white haired gentlemen who checked me out when I dropped off the vehicle told me to go get gas as Uhaul would charge me a fortune to refill. I told him there was not enough time as it was 5 minutes before they closed at this point. He insisted I go to save myself money and I asked him, "will you still be here since you're about to close?" He responded, "oh absolutely, don't worry!" I went two blocks away, pulled in at 7:01pm, approximately 1 minute after they closed and he was NOWHERE to be found. Doors locked, he's gone. Absolutely mindblown.

ALLEN S. 
Clasificación:
3.0

Employees were on personal phone and showed little interest in helping customers

GLENN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAUL O. 
Clasificación:
5.0

The Missouri Ave facility was great, however Uhaul could be better organized. I went to pick up the trailer at the location I was sent to and the facility was closed when I arrived. I called Uhaul and was told a trailer was available at the facility I originally selected. Almost an hour later I got a call from Uhaul and I told the lady what happened. She said the other location was closed from covid. Not pleased with Uhaul on this day.

HAROLD B. 
Clasificación:
5.0

The staff was nice and helpful. I picked up my box in riverside California and it was full of ants they said I must have food In the box which I didn't . So I will be calling the corporate office on Monday .

TINA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine W. 
Clasificación:
5.0

I've been a loyal customer of this location for many years. The excellent service is why I keep coming back. Many thanks to your courteous and professional service reps!

RUDOLPH R. 
Clasificación:
5.0

Exceptional customer service. You will not be disappointed renting from this location.

Luba B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY K. 
Clasificación:
5.0

Everything was great

Miguel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Your website made it very easy to track down your location. Gentleman at this location met us in the Lot / disconnected the trailer & emailed me the receipt in less than 5 Minutes. Super job

KENT H. 
No se han enviado comentarios para esta ubicación.

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