Comentarios del cliente para U-Haul of Clearwater

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Clearwater

Grado total:

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Diana V. en

Grado:

Excellent Service with a friendly smile! Thank you, Diana

LINDA A. en

Grado:

Verify that the customer knows how to use the vehicle. I have rented several uhaul Vans however, I was unfamiliar with the gear shift park features in conjunction with the park brake.

TIMOTHY R. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

The service was excellent at this location. Wouldn't hesitate to use again, when the need arises.

Roger H. en

Grado:

I already gave detailed positive feedback about the staff and experience on a previous email. Pls refer that that. One more thing -- the stereo in my rental truck was AWESOME.

Eustace T. en

Grado:

N/A

HARRIET B. en

Grado:

Everything was perfect.

Bill W. en

Grado:

El cliente no dejó un comentario.

Susan C. en

Grado:

El cliente no dejó un comentario.

Rosezilla B. en

Grado:

El cliente no dejó un comentario.

PAM C. en

Grado:

El cliente no dejó un comentario.

Christian O. en

Grado:

El cliente no dejó un comentario.

Thomas L. en

Grado:

People were very nice and knowledgeable.

john w. en

Grado:

It was a great experience. Everything went as planned. Dealing with Vit at the counter was excellent! I am very satisfied with the job and the people at this U Hall center!

Jim D. en

Grado:

El cliente no dejó un comentario.

Bill W. en

Grado:

El cliente no dejó un comentario.

khaled k. en

Grado:

Tyson is excellent and very helpful

Eric P. en

Grado:

Equipment was in great shape, service excellent, no glitches, cost reasonable.

kelley w. en

Grado:

Called several times and when I got there to pick it up they didn’t even have what was on my reservation. So I had to go another location. Last thing you need when moving is to have to go to another place. I have zero confidence in uhaul. Should have ran when I had the first mishap on the phone weeks prior.

Jacquelyn O. en

Grado:

You guys originally sent me to a different location that wasn’t even a current U-Haul location. Then I was on hold for 15 minutes waiting to talk to someone about where I was actually able to drop off the U-Haul. Unprofessional.

madelyn j. en

Grado:

El cliente no dejó un comentario.

Patriva M. en

Grado:

Called to verify drop off requirements and the staff was very friendly and helpful.

Margaret C. en

Grado:

Everybody I dealt with was very friendly and they moved quickly to handle me as a customer

David A. en

Grado:

nothing

SCOTT B. en

Grado:

El cliente no dejó un comentario.

khaled k. en

Grado:

Tyson was very attentive and great help

Bernard M. en

Grado:

Nothing great people and outstanding customer service

russ j. en

Grado:

I recommend you get your software into the 21st century.

William P. en

Grado:

El cliente no dejó un comentario.

Cory G. en

Grado:

El cliente no dejó un comentario.

David G. en

Grado:

Great service. Knowledgeable and helpful staff. They put the extra effort into customer satisfaction.

Steve W. en

Grado:

I was told they don't recieve there. The next stop was a little further down the road, they were awesome and told me I was lied to.

Roosevelt S. en

Grado:

Great team

shelly f. en

Grado:

El cliente no dejó un comentario.

Donna B. en

Grado:

I dropped the equipment off at 7:07pm. Person in store said they are closed. Asked him what I needed to do. While being visibly upset he came out, took trailer off of SUV, pushed it to the fence and left. Talked to person the next morning, very pleasant and processed in the return. Night shift bad. Morning shift good.

Lisa L. en

Grado:

El cliente no dejó un comentario.

DANIEL M. en

Grado:

I had a problem with U-Haul in general, the first place they scheduled me to pick up never open on a day I needed it, 5 phone calls only to find I had to drive 30 minutes to pick up another trailer. Motorcycle trailer was full of rocks and debris

jermery k. en

Grado:

The owner of uhual was very friendly and helpful. He had A positive attitude and you could see that he takes pride in his work to provide the best customer service. Thanks again for your help today.

Chris L. en

Grado:

Fix the website, I can't make the drop downs go away it's frustrating

Frank R. en

Grado:

All personnel I dealt with on both pick up and return were very pleasant.

Stephen D. en

Grado:

El cliente no dejó un comentario.

Leonard S. en

Grado:

El cliente no dejó un comentario.

patricia h. en

Grado:

El cliente no dejó un comentario.

Darrell L. en

Grado:

El cliente no dejó un comentario.

Liz W. en

Grado:

The rep was very good and cheerful!

Christopher I. en

Grado:

Very positive experience. They guys were very fast, friendly, and efficient, both at pick up and drop off. Keep up the great work!

John H. en

Grado:

These guys apparently knew that the drop off location was a mistake but instead of trying to make it right, they went ahead and charges me knowing that the drop off was said to be in the PanHandle of Florida and I was in Clearwater, and the rental agreement stated from KY to Clearwater Fl. Now who in their right mind would haul a freakin car all the way from Ky to Clearwater and then want to drop off the Trailer in Panama Beach Fl. Sounds pretty stupid don’t it. No I will not refer this place to anyone. Hope you choke on the 62.00. Not happy at all!!!’n

Christen M. en

Grado:

El cliente no dejó un comentario.

Sherrie S. en

Grado:

El cliente no dejó un comentario.

MICHAEL D. en

Grado:

El cliente no dejó un comentario.

tyler h. en

Grado:

El cliente no dejó un comentario.

Robb S. en

Grado:

The experience is really just average

Tony S. en

Grado:

El cliente no dejó un comentario.

Fran g. en

Grado:

I had a terrible experience my tow behind didn't have lights I had to wait for road service for an hour and then it took another 3 hours for the tech to get the lights fixed I was on a time schedule and all of this mishap caused me to be off schedule and I was going out of state and this was a very big inconvenience on uhauls end

Tom K. en

Grado:

Great team, so helpful

Andrea G. en

Grado:

El cliente no dejó un comentario.

David V. en

Grado:

El cliente no dejó un comentario.

Rajesh P. en

Grado:

El cliente no dejó un comentario.

Season C. en

Grado:

El cliente no dejó un comentario.

Kevin B. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

James O. en

Grado:

Everything went very smoothly

Kareem H. en

Grado:

Do better with the online check in process.

Al S. en

Grado:

None

Amy B. en

Grado:

El cliente no dejó un comentario.

Troy S. en

Grado:

Quick and friendly

John R. en

Grado:

El cliente no dejó un comentario.

Glen K. en

Grado:

We needed our rental for an unplanned additional day, so I called in a spoke with a store rep. The gentleman I spoke to was kind and professional and we returned the truck the next day with no problems. Check out process was fast and easy, and I love that they are paperless and emailed me my receipt! I couldn't lose it that way. :)

david b. en

Grado:

This U-Haul location was very helpful when we purchased our moving supplies (boxes, tape, bubble wrap). Because of that we chose this location to rent our moving truck from. The truck was ready to go at the agreed upon pick up time and the return process was very easy. We purchased our forever home so I don't think we will need U-Haul anytime soon, but if anyone in the Clearwater area is looking for a place to rent from I would suggest the location we went to.

Don S. en

Grado:

All was up to par!

arthur r. en

Grado:

El cliente no dejó un comentario.

Shelley J. en

Grado:

I always get great customer service at this location.

Pedro D. en

Grado:

El cliente no dejó un comentario.

Wayne E. en

Grado:

Fast courteous service

Jerry D. en

Grado:

The young man that helped me was very pleasant and nice. He explained everything and was able to answer all my questions without hesitation. I cannot remember his name but it was a bit unusual not a name you hear every day.

Edward S. en

Grado:

Very Happy with experience. Andy was very helpful and courteous. Will definitely return to this location.

Kelvin Alan D. en

Grado:

El cliente no dejó un comentario.

ELOISA W. en

Grado:

Great customer service!

Steven S. en

Grado:

El cliente no dejó un comentario.

Angelica H. en

Grado:

El cliente no dejó un comentario.

Sheryl M. en

Grado:

El cliente no dejó un comentario.

Nisha M. en

Grado:

El cliente no dejó un comentario.

Oswaldo O. en

Grado:

El cliente no dejó un comentario.

summer c. en

Grado:

I was very pleased with everything!

CHRISTINE H. en

Grado:

El cliente no dejó un comentario.

Stoney L. en

Grado:

Staff was very polite and helpful.

Robert H. en

Grado:

El cliente no dejó un comentario.

SONIA E. en

Grado:

I have both military ID and I'm a member to AAA, but your company doesn't honor neither for a discount which doesn't make any sence, when other companies do, for that reason I would use a company that does honor my military ID. Location was a bit far from where I live adding mileage price to my bill, inconvenience, while driving the truck shaked and it kept steiring to the left, that needs to be looked at. Customers service was great and very helpful, I give them 5 star! The truck was very clean, it just had mechanical issues.

Alfred E. en

Grado:

The guys were great, very efficient and helpful.

Harith A. en

Grado:

Rental was only 83 $ and you guys took 100 from me. This is the second time you did this. I'm tired of renting a truck n you guys keep scamming me .

Ray G. en

Grado:

Excellent customer service!

Robin M. en

Grado:

El cliente no dejó un comentario.

Mike P. en

Grado:

El cliente no dejó un comentario.

Edward W. en

Grado:

El cliente no dejó un comentario.

Michael D. en

Grado:

didn't have a full tank of gas when taking the rental, had to add $10 to the order. No reimbursement

jeanne s. en

Grado:

El cliente no dejó un comentario.

Raymond D. en

Grado:

No improvement necessary. Everything went very smoothly and the staff were helpful, efficient, and friendly. A great experience and I will use U-Haul again.,

Sharyn V. en

Grado:

This truck would not go over 45mph. Every 80-90 miles I had to FILL the gas tank! I spent well over $650 in gas when the U-Haul rental agent told me it's. 30 gallon gas tank and gets 15-17 miles to the gallon. The truck was grinding hard through fhs gears going down hill mostly. It would bang into gears as it excellerated and never went over 60 mph. Had to drive in far right lane with flashers on the whole way. When my son called Uhaul they said "Nothing we can do, it's an old truck, that's as fast as it goes and it will just suck down gas and drive like crap!" The transport lights stopped working the first night and then only one worked the rest of the way. The brakes locked up driving through Pennsylvania Rt 81. Almost was hit by a semi because I had to pump the brakes to get them to release. I called for hours of operation at drop off. Was told they would be open til 6pm and they closed at 2pm. Had gas filled to correct spot but since the directions given by the 800 number were incorrect, I had to use the gas that was needed to return it and now I'm being charged. This is completely unacceptable. This is the 23rd or 25th time I've rented from Uhaul and I am very upset, unsatisfied and now angry that this is how a long time customer is treated. I should get my money back, or at least half. FORCED to pay in cash, because the Clearwater, FL associate insisted. AND REFUSED to do walk around to view and verify damage. I have pictures of gas and mileage which are completely different than paperwork. I honestly expect a phone call, apology and a return of my money since I had to go through so much anguish to drive from FL to PA. I will be complaining! And alerting News Nd social media

Robert G. en

Grado:

All staff interaction was fantastic. Helpful,quick, and efficient.

Ceit L. en

Grado:

Hard to find, used Gps.

Susan M. en

Grado:

El cliente no dejó un comentario.

Eva K. en

Grado:

El cliente no dejó un comentario.

Harry M. en

Grado:

We got a really old cargo trailer. It was the an Mallest version. We had to drive am the way to Pennsylvania from Florida with no right brake light or turn signal. Kept getting pulled over. Very displeased.

jay b. en

Grado:

El cliente no dejó un comentario.

Robert G. en

Grado:

Both pick up and drop off staff was great. Will use this location again

Cody W. en

Grado:

I have absolutely no complaints, in my books that is perfect service. No need for improvements. Thank you!

ervin b. en

Grado:

El cliente no dejó un comentario.

JIM G. en

Grado:

El cliente no dejó un comentario.

Jeffery S. en

Grado:

Very efficient pick up and drop off services.

charles m. en

Grado:

El cliente no dejó un comentario.

MIKE K. en

Grado:

The fastest check in I can ever remember and I have rented many times. Excellent service!!

Jeff B. en

Grado:

El cliente no dejó un comentario.

Wayne C. en

Grado:

El cliente no dejó un comentario.

Cornelius D. en

Grado:

El cliente no dejó un comentario.

robert m. en

Grado:

El cliente no dejó un comentario.

Steven K. en

Grado:

Have an incentive program for frequent customers.

Carol Ann P. en

Grado:

El cliente no dejó un comentario.

Mary O. en

Grado:

El cliente no dejó un comentario.

david w. en

Grado:

I rented a "pod" storage unit. The staff just hooked it to my vehicle and no attempt to explain how the unit worked, especially the ramp lowering and raising procedure.